It was so new! The room had a great layout, I particularly liked having the bench seat near the bed to keep my things on. The staff was also incredibly helpful, on 4 different occasions I needed something and they exceeded my expectations. The entrance is kind of hidden away. Also, it was great to have a balcony but the view of a car dealership isn't necessarily the most pleasant. There were some beautiful jacaranda trees outside that made up for it, though.
It is centrally located in Brisbane. There are no parking facilities for this hotel and it uses Hotel Mercure's, a bit of a pain to get to because of traffic patterns.
hotel was better than expected.Room was ready when we arrived early in the morning,central to most attractionsetc,staff polite and friendly. no faults
It was comfortable and close to southbank
Close to the city Having to pay for parking in a seperate parking lot and having the parking ticket expire after 24hrs.
The bed was comfortable The parking was really bad and having to pay $51.00 for less than 24 hours is rediculous
I liked the hotel because it was comfortable, at a good location and had friendly,happy staff.
The location of the hotel was good for city shopping, and the Staff were friendly and obliging in regards our baggage, and assistance with Taxi's We chose to stay in a Smoking Room, however, never realised that this meant you could actually smoke in the room, we found the smell to be offensive (even to us as smokers). We assumed that Smokers Room, meant you had access to a balcony outside the floor to smoke. So if you can handle the strong smell of smoke you will be happy in this type of room.
Excellent, professional, & quick response to complaint. Walls seem to be too thin! Or, at least need better soundproofing...
it was close to the casino and mall in the CBD we had to pay a security deposit upon arrival which we didnt know about and didnt have. the hotel worked out something for us though so we could stay. it would have been nice to have been made aware of this either by the ibis diectly or through your company.
Location and quietness Mould on tiles in bathroom and a dirty light switch in the bathroom. Pillows were too hard
no car parking included in price
Nice decor and comfortable bed. Restaurant quite good with not a lot around the area. It is uphill from down town.
Clean, convenient and affordable but air conditioner in 603 was not effective so my night was hot and uncomfortable There is no where to sit in the room so it is suitable for people who need just a place to sleep.
Room was relatively small but functional. clean tidy, and all facilities worked well
I loved it!! The staff were fantastic, the room was in excellent condition.. Room wasnt very big but it was perfect for 2 people.. It was clean & quiet..Very modern and close to everything.. I highly recommend staying there and I will be returning and will be telling my friends and family about it!!!! Tv and iPod doc were such excellent extras... I wouldnt recommend it to people who like big open rooms but perfect to be cosy and close to your loved one..
We got in a delammar and they fixed the problem to as much as they could. One night staffmember on front counter was rude in his greeting Saturday night after comming back from our wedding day we wernt greeted nicely just gota hi, thats very unwelcoming also we ordered the romance package which included Chocolates, Champain, & rose pettles all we got was the rose pettles, the rooms look bigger in picture than reality we were dissaponted we had no view but of a brick wall we were charged each night from the upgrade and wasnt told it was a charge for each stay and they tried to charge us for breakfast which was included in our package as I paid the extra but never recieved it we were told it wasnt part of the package but my email booking says different we paid for it, they removed the b,fast costs.
Nicely designed and furnished room, good location , very clean.
The hotel staff were very helpful and very friendly, the Bar an restraunt had a great atmosphere and the food was delicous. The rooms were thoughtfully kitted out and were very modern. The room had a small balcony where you could sit and read a book and relax. The hotel was only a 10 min walk to the main shopping centre.
location to business is very convenient (next door) no in room breakfast service; no gym; rooms small (but functional)
The hotel is tired and a bit worn out and the location requires a taxi ride to virtually anywhere. During my stay the interent was down all weekend and a tech wasn't even available until Monday - absolutely unacceptable if you're an international traveler and rely on email and skype for communications. On site restaurant is barely adequate and pricey.
The proximity to the city was great and as we were only overnighting the fact that the price included breakfast was wonderful Looking at a brick wall through the window.
convinient transportation to everywhere a bit cold when stay in the hotel
The location was fantastic. I wished that the rooms had been a touch larger. But the location was fantastic. The room was clean and tidy. T No complaint.
The location. The no smoking rules......
Visiting a medical specialist and just walking and shopping around the city.
Location and easy access for transport shops eating places and the city atmosphere plus helpful staff
Close to everything in CBD. Good restaurant. Reception staff not helpful or welcoming. No clear directions on parking. Bin in bathroom not emptied.
Quality of room and proximity to everything. TV was only really working for two channels.
Location is fantastic and value for money.
I was very happy with location, the entrance lounge and the availability of food at the Hotel. Pleasant rooms well presented. Absolute value for money. No
It was clean and neat. The noise from the roadworks.
The iron worked
The hotel was very convenient to the airport, spotlessly clean and served its purpose. The room was extremely small, and other guests were inconsiderate with their noise while we were trying to sleep.
The fact that it hasn't got a lift.....carrying heavy luggage up 3 flights of stairs isn't much fun. To be honest I wish I had spent the extra money to stay at the Novotel which is closer to the airport and has better facilities and a 24hr checkin desk.
Arrived at 4am and found our keys ready to collect even though no staff on premises. Next day, hotel staff very helpful. Basic room but ok for 3 of us and for a cheap price near airport didn't expect luxury. Clean and crisp sheets and plenty of towels. Vending machines good with ready meals in a machine and a microwave to use in the lobby area. Would recommend for a budget place to stay.
It was clean and comfortable with good car parking facilities and an easy after hours check in
The young woman on the desk was very helpful giving us directions and local knowlege. There were no glasses/cups in the room to have a drink of water. It really is Bed and Bathroom only.
It was economical. I just needed a bed for an early flight the next morning to nz. Well, you get what you pay for. I moved one of the beds, and the floor underneath was dirty. On both nights, in different rooms, the lampshade was broken (shabby). Not your fault, but the fact that the road works all through the night kept me awake, was intolerable!
Room was quiet, Tv was on the wrong screen ratio and menu was not accessible. Outside of building needs major facelift. Was not happy with the extra $16 car parking charge
Clean rooms, nice bar and good breakfast The drinks in the bar are very expensive and they closed at 10.00pm on a Saturday night with guests in the bar, we had to leave and go somewhere else
Staying across from the park and being close to Roma St station were positives. The toilets for reception are not very nice for a motel and particularly for first impressions if you need to go once you arrive from the airport, which is possible.
Clean, staff were great, close to where I needed to be Raised lip of floor into the bathroom, couldn't use the balconey, lift floors were uneven
I t was handy to the hospital.The room had nice modern furnishings the breakfast was excellent, compliments to the cheerful chef ooops the cleaner forgot to empty the bin in the bathroom from previous guests.
Location-Location-Location: this was a fantastic place for ease of accessing CBD Brisbane as well as transportation. Easy walk to great restaurants and shops, too.
cold breakfasts delivered to room
Location was great - very close to city, restaurants and transport options. Chose this hotel for its pool which upon arrival was found to be closed for renovations. Roof top bar was packed with people from a function that had finished downstairs so not a place to relax and unwind. Rooms are adequate but could do with some of the renovations that the pool is supposably having.
The room was very clean and well fitted out. The bed was very comfortable, with comfortable pillows. The reception staff, concierge and valet parking attendants were all very friendly and very helpful. It is also located very centrally in Brisbane city. We were unable to have a twin bed room which meant my sister and I had to share a bed - not too much of a problem but would have been nice to have our own bed.
i can say the location of the hotel is excellent for city tourists, with convenient transportation, close to everything.
so convenient, comfortable, quiet, pleasant environment
Convenient location, easy to find, comfortable bed. Kind and competent staff, especially as they could not find my reservation. Small window, small bathroom with curtain for the shower
convenience for getting around city asked for king bed and did not get it
Staff , very helpful , especially conceirage and reception. dining , transportation services The cost is slightly higher compare to other hotels.
Enjoyed the modern rooms and service was excellent. Nil
location inflexibility and mechanical (robots). Charges for anything which in most 4-5 start hotels are usually included eg later checkout (1hour).
close to town. one person was friendly, the other said i cant have been staying as my booking wasnt in the system!!! even though my friend had already checked in it was in the middle of redecoration. tiny as bathroom and smal room. for what we paid newaz
The suite was conveniently set out and comfortable and very clean and close to everything in Brisbane
The staff were very friendly and helpful. The rooms were very clean, comfortable and serviced daily. The location was terrific - very close to everything we wanted to do. The only thing I would have liked was a separate shower, although it would not stop me from booking again.
convenience of the city, comfort of the hotel & service after hours room service, not friendly and didnt care we could not get what was on the menu, as they wer "busy"
The location was central. The bed sheets and bed were very comfortable. The television was too small and there was no in-room safe.
accessibility to southbank, its market and resturants. The fact that for the 5 nights I was there the gym and sauna were not operating due to renovations. This was not stated on the Hotel.com site. It was one of the reasons I booked it.Very disappointing. The hotel did provide alternative places but its just not the same and inconvenient.
Comfortable room, nice size The TV was slow to operate and awkward to turn on. Room prices seemed quite high, probably related to the Ashes being played in Brisbane at the time.
Very helpful easy access godd area for eating and entertainment unable to get hot drink later part of evening in the cafe area
The location is second to none for ease to walk everywhere. I think it is expensive for what you get-i.e. no wireless internet included.Unable to book through reception over the weekend.
Perfect Location to the Southbank Markets, Brisabne and beautiful restaurnants Not so much the hotel, but the Taxi service they phoned for us & used was very poor.
very helpful and friendly staff, very efficient at check in and check out bed was not ideal - one side sagged, bathroom a bit outdated/tired
The offer of an upgrade of rooms for only a little more each night. I was attending a conference, all facilities and events well coordinated and of a high standard. Great location, spent most of my time in South Bank. Everything was at our door step. Friendly, knowledgeable staff will to help us with all requests. All good , I can't think of anything not to like
Rydges has a great location. Close to South bank, concerts, shopping, galleries, etc.
Dining room menu was limited and food was not of the highest quality.The CBD bar had basic food( chips.burgers etc) but extremely noisy. As a rydges priority guest, because we booked through you,we were not allowed the 10% room rate discount.next time we will book direct with the hotel.
its ease to the Convention Centre and South bank. Train services very accessible also. Probably a little excessive in price during peak periods.
Friendly, knowledgeable staff. Excellent location and presentation of the hotel. On site parking, dining and in the Brisbane CBD.
We loved being right in the heart of Brisbane, and having the casino for entertainment was great Loved the deep bath
It was great to be so close to all facilities that were of interest to almost every type of person for e.g. gamberling,dining,clubs and pubs or just driving around exploring sites of interest. Not knowing where we were going we missed the valet parking "twice"because we couldn’t see any signage so just went to the public car park but is was just as good I believe anyway as our parking was validated. Thanks guys!
helpfulness of reception staff Noise - we were in room 117 and it was very noisy between a function in the atrium and a bar behind it. Lack of a plan to show us where facilities were.
Classy hotel,excellent large rooms & great position.
Pleasant location with an old world feel A bit expensive
Most enjoyable in all ways - Friendly staff - Clean Room with plenty of room with modern Bathroom - Good position in the city - Close to main Railway station - Taxis waiting out the front - Direct route to Airport - Good Restaurants on the river within a 10 minute walk - Would defintely stay there again No
The room and staff were lovely. Breakfast was great.
bathroom is good and the car park is big too expensive
I loved the beds, comfortable mattresses, lovely pillows, cozy duvets. They do not serve decaf coffee in the buffet breakfast. If you want one you have to pay.
the staff were all so friendly and helpful everything was so clean and new no complaints
The bed was very comfortable I booked a king bed, and we ended up with twin beds. Too tired to bother changing rooms, so we kept the twin beds.
Convenient to city centre and Central Station overpriced breakfast
Had booked the room seveal months ago and when we asked for an upgrade , got it with a smile from the desk clerk.
We found , the hotel , and the staff to be of a very high standard. Well stocked mini bar for our late arrival. Only let down on 2 issues ; poor quality toilet paper , and no complimentary biscuit with the tea/coffee . Am sure these are great cost saving ideas ,but , they take the shine off a great effort on all other fronts.
Thought there would be bigger rooms. Thought it would nicer for the price for an ex room