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I surprised my wife with a weekend trip to HHI for Valentines Day and Marriott did not disappoint. The rooms are recently remodeled so everything was clean and new. We enjoyed working out in the fitness room before going out to dinner each night. Although it was too cold to swim, we enjoyed the views of the ocean from the pool deck. The staff was friendly and professional the entire time, wishing us a happy Valentines Day with a smile on multiple occasions. I recommend highly- great value for the level of service and amenities.
Due to an emergency we did not get to stay after checking in. We received a call that because of a forest fire threatening our home we didn't get to stay I think a refund of at least 3nights should be in order but that won't happen. I will warn everyone I know to avoid using this agency for bookings.
Workmen started working at 7:30 am in the room next to us. It was very disturbing. Nothing was done even after I called the front desk.
I loved the ocean view from my room. The TV guide for the different channels was sticky. The bathroom needed an exhaust fan.
I really cannot say enough about everything I enjoyed at this hotel. Location, view, friendly and helpful staff and one of the most comfortable beds I have ever slept on are only a few highlights of my favorite parts of my stay. We also ate in the hotel restaurant and the food was wonderful as was the waitstaff. I can't wait to plan a trip to come back.
Beautiful location on Hilton Head Island, with great beach and pools, whirlpool. The grounds were gorgeous and well maintained. The bed was extremely comfortable, rooms were very clean and quiet. The staff was awesome...classy place!
location, atmosphere, staff, hotel condition, location messy, too many rules, poor hours of operations,
Extremely clean + well appointed rooms and beautiful beach. Pools were excellent and the hotel had a luxurious feel to it. Staff was friendly and helped when asked. When I checked in, they asked when I would check out. I told them I would check out at the latest time which they said was 12PM. They DEACTIVATED our room keys by 10AM. We had to wait for 15 minutes (wet from pool + beach) for someone to come to let us into our room. The women who came acted like this situation is normal. (Never happened to me at any hotel I stayed out.) You shouldn't ask for check out time if your not going to keep my keys active until I actually check out. When we got to our first room and attempted to turn on the shower, sewage came out from the tub. It was disgusting but we were immediately given another upgraded room and everything was fine.
Pool facilities are great,the lay-out of the resort good, good amount of shade around pool good waiters to come to your chair. The resort location in Port Royal was good close to good golf courses. Check in was easy and check-out a breeze! Staff were friendly and helpful! no negative items
Ocean front . Parking
Beautiful location, modern clean rooms, very nice pool area, very friendly and professional staff., That I did not stay long enough
The Westin is a very nice, Vegas style resort hotel. I would have liked to have seen the areas around the pool decks kept a little more ship shape. There were lots of leaves on the seating and decks. It seemed like they were on their off season staffing levels, so not all tasks were being attended to immediately. If I had paid full price to stay, I would have been disappointed.
Good location (across from the Fresh local supermarket) Good size kitchen for extended stay Breakfast (cold continental with toasters) Things are showing their age and use: the carpet, the interior, the bathroom, the tennis court (unplayable-needs major repair), the bathtub drains a bit slow, etc.
The cost was reasonable and the room was extremely comfortable The mattress was so comfortable, usually a rare thing in a hotel/suite that is so reasonable. Enjoyed the daily maid service. I liked everything about Parklane. The complementary breakfast was nice . My idea of breakfast is more likehot grits, eggs and toast. This was nice anyway.
Close enough to Parris Island to see our son, a short drive to the beach. Room was clean and comfortable and larger than expected. Nice to have a kitchenette. Nothing really.
Room was clean. There is an $11/night fee that is the small print. Misrepresents the cost for the room. Would have liked to see the breakfast contain some type of meat and eggs.
Location TV broken upstairs. Woke up at 3am by noisy neighbor. Turned on the lights and saw a huge roach run across the bathroom vanity. Could not sleep the rest of the night.
Noisy refrigerator. Staff did not respond to our complaint.
I loved the hotel layout plenty of room I didn't not like that fact that we saw dust over the furniture & hair inside the tub.
Pool rooms Staff could have been kinder and breakfast needed protein
The guy who covered the front desk in the afternoon was extremely helpful and friendly. The room was nice and comfortable. The pool and hot tub were nice. The grounds were pretty and well maintained. It was a good location. Easy drive to beach. Only issue was unhelpful and unfriendly woman at desk in the morning.
Room was clean, bed was comfortable, nice porch area. Staff was EXTREMELY unfriendly & unhelpful while we were checking in, check out staff was great. But check in staff acted like we were the last person they wanted to talk to and they had us wait for 15-20 minutes at the unattended counter before anyone even appeared and gave no apology. I also questioned why vehicle information was needed and the answer given was 'because they need it' and I asked again because I don't usually give out license number and car description without a cause and then she rolled her eyes and stated that it was in case of cars loitering, to which I then filled it out after my annoyance level growing even higher towards her. The two boys the next morning were great though, like i said. Very helpful.
Staff was great, accommodations were just what we needed
Kitchenette in room. Nice facility. It's not in a beach and just off of a main road. Not much property but cute pool area with pretty surroundings and easy access via car to all of Hilton Head.
Convenience to pool and beach and resort restaurants are close. The units had everything we needed and very clean. Accessing the building was a little difficult. Elevator at one end only (farthest from beach), hallways closed off and not.
On the beach, but not a great view. Elevators are not located close to all rooms, so it is a hike up to the third floor every time. Rooms are older and the bed was not comfortable. However it was priced accordingly, so if you're looking on a budget, this is a good option.
The price wasn't bad for being beach front At first walking in the room smelled terrible. I can get over that but then I noticed roaches running around the room. On top of that a hurricane came through (we booked a month earlier) and needed to evacuate. The resort refused to refund us or credit us for the two nights we had already paid for. I would not recommend this place to anyone.
Loved the view of the ocean and being ocean front Room was clean and recently renovated
Beachside Great people Small rooms...but they are just condos
location was awesome, walk to beach and pool across nice boardwalks. bike rental place on property. very close to whole foods, kroger, starbucks was very convenient. unit was advertised as having "Ocean-view" which we paid extra for. Disappointing to find out that we had to stand up at one corner of balcony and stretch our necks in order to see the ocean. Sitting on the balcony had no ocean-view just parking lot. Check out at 10 am was somewhat early as well. 11 am would have been nicer. Building smells like old books.
Hotel was nice. Rooms were clean, but not as clean as I would expect from Disney. Staff is wonderful! View from our room was great! Stayed in the studio room with husband and 2 kids and will bring an air mattress next time if it is the only room available. The sofa bed hurt!!! Not comfortable at all!!! Regular bed was ok. Pools were nice. Loved the beach house. Cocktail drinks are way too expensive!!! They charge you for the drink, the mix in the drink, the liquor in the drink and whether or not the drink is frozen or on the rocks!!! Must try the 'Cookie Monster', it was a HUGE hit with the kids. Will be back in October and we have rented a 2 bedroom for that trip so hopefully sleeping conditions will be better. Overall, great trip and while the hotel arrangements were not necessarily the best, we were there for the beach and that part of the trip was awesome!!!
We visited during March break and had a wonderful time. Great activities for my 9-year-old daughter. All 3 generations really enjoyed the activities. Great golfing, shopping and dining in Hilton Head. Lovely beach house. Will return!
Servive was amazing, beach was easy to get to, lots of ''to do'' options.Can't Wait to go back!
For the third year in a row, an absolutely PERFECT family getaway. This resort has all of the special Disney touches we enjoy, without the theme park atmosphere that we do not. Our FAVORITE place!
We have just returned from the most fabulous trip to Hilton Head and the Disney resort was the primary reason for our enjoyment. We had never been to the area before and looked at a number of villas before choosing Disney. We didn't realize how much of a bonus the kids activities were. We have 7 & 9 year old boys and this is the first vacation I did not hear ''We're bored''. Crab fishing, crafts, campfires, water slide, marsh exploring, magic shows, and the all important Kids Night Out! You have to check it out. We'll be back!!
Great location, facilities, staff and activities. We are not DVC members and stayed at this facility as a guest. This was our first time here, and we will definitely come back. Kids raved about all the activities (bonfire, crabbing from the pier, making shark necklaces etc.) and were asking to come back before we left. Rooms were clean and well appointed. Staff was incredibly friendly and helpful. Onsite heated pool open from 8a - 10 p with waterslide was great. Beachhouse is a short drive away or you can take the shuttle. Since we were traveling with 8yr /5 yr and 8 month old, we opted to drive. It is a short and convenient drive and the beach and beach house faciilties were great. We will be back.
One of the best run, nicest locations I have ever stayed in all my years of traveling. Perfect for the family with young children, as the activities and friendliness of the staff cannot be beat. We were honestly stunned by how much nicer the accomodations look in person versus the web site. I highly recommend it.