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In general the staff were outstanding. The manager, Denise was exceptional. A bright and cheerful person as well as helpful. Free wi-fi would have been a real plus. A small refrigerator in the room also would have been a big plus. This is a 2 star hotel so these items are iffy, but perhaps these items might have made it a 3 star????
Good evening meal The carpet didn't look like it had been hoovered very well and the bathroom could have been cleaned better.
We arrived quite late at night and were greeted by the night porter who showed us to our room and it was first class wit all the facilities required and after an exellent breakfast we checked out with no problems .I would recommed the Devils Punchbowl to anyone without hesitation.
The food we had was excellent. The hotel was warm and there was plenty of hot water.
Very comfortable. Large room. Friendly informal staff. Brilliant value for money. I got the impression that some of the staff were a little under pressure and not too happy in there job. This was either through poor training or bad communication from the management team to keep staff informed of what they should be doing and there responsibilities and also letting the staff feel appreciated.
Only an overnight stay but a clean room and a nice breakfast was all I wanted and it was what I got. .
Position Hotel in need of renovation
An interesting hotel set in the most beautiful countryside. The rooms were far from the A3, & when the new bypass is opened it will have no passing traffic. The hotel was a little run down, but clean and acceptable
Food was really good Tv only had 4 terestrial channels!
At £58 for two people, inclusive of Bed and breakfast, you really can't complain. The room was functional and comfortable, breakfast was fantastic and the hotel is within easy commute of London. We recommend it. The room could do with a little diy but that's all. Great value for money.
the noise from the nigh club below, and staff were just as confused as the guests when the fire alarm went of at 2am.
Friendly staff, basic but comfortable rooms
Lovely large room at the rear of the hotel, very quiet, we were upgraded on arrival Nothing
The location We were unable to use the car park as it was closed for a private function.
Free use of Wifi, and the relaxed atmosfere in the lounge bar first night i was sleeping at the front side of the hotel, which is quite noisy, because of the mainstreet, but specially the bar which was right below me. My room was reschedualed for the following days. Perfect
The room was very quiet and comfortable and the hotel is in an excellent location for the town centre. I also like the bar - very chilled!
Fast check in/out. Good standard comfotable room, very clean. Reasonable parking. Location is excellent for shopping. No minibar or water in room
Very helpful and friendly staff Rether dear breakfast in pretty souless interior design, perhaps rates should be B&B?
Nice airy room, clean, ditto the restaurant Not sure I'd call the restaurant a restaurant in terms of menu - was more like bar food, but was good
The hotel is attractive from the outside and very convenient for Guildford centre The lights didn't work in one room. The bathrooms were tiny. The hot water took a long time to come through in the morning. There was no breakfast on Sunday before 8 am and no room service. There was no room to park in the car park. There was a noisy function taking place. The room was cold in the middle of the nigh.
hotle staff and facilities are very good n/a
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
Location was ideal for me, pool etc all good , large bar & food area, comfortable
The room was dirty and had not been cleaned in places.
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
Leisure facilities Breakfast was a bit chaotic
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
The staff were very friendly
Friendly staff, good rooms, very good breakfast
Room service was very reasonbly priced. Spa facilities were great, it isn't very often you have a large swimming pool.
It was a business stay and everything was easy to use/find
location and the wide range of channels on the tv Length of time it took for hot water to come through the system, and the cord to activate the bathroom fan would have suited someone just over seven foot tall!!
Room very comfortable, pool complex excelent, fantastic location, very quiet. Nothing, loved the place.
we went for a relaxing break and that is what we had. swimming pool was nice size and not crowded and the food was excellent the weather!!
a freindly atmosphere , the linen was crisp and clean the spa was well equiped good choice for breakfast beautifuly situated in the surrey country side restaurant lacked atmosphere in the evening, wedding party took over the only sitting area and a lot of noise outside early hours am also people going to bedrooms waking us up, we were a group of 8 people including 2 children so we used a bedroom for our evening after the meal
good sauna and steam room it was all a bit cold including the pool but so was the weather.
swimming pool but also dirty showers etc rooms are very dirty no good service ,lot of noise because there was a wedding until 0200, asked for a dfiferent room on advise of one person from the hotel was not possible, smoking area under our window
Gym & swimming pool Dirty & tired room, including hairs in bathroom and in the bed!
We liked the location due to it being near to shere and newlands corner. We stayed in room 16 where a noise was present all night outside our room, Sounded mechanical like the central heating or a door closing and opening all night. Complained on the way out to be told there is nothing I can do about it by the receptionist!
Now thew place in finsihed (mostly) I was impressed with the renovations. Very clean, nicely decorated and everything in good condition and working (stayed in the Alliss annex). The breakfast / breakfast plates could benefit from being hotter (this was also my main complaint last time we stayed).
The Staff are friendly and very helpful, this was our second stay at Old Thorns and I would recomend them as a nice relaxing get away.
comfortable room and pleasant staff
very impressed- recently stayed at the Peninsula Hotel in Beijing and my room here was of equal high standard
clean, pleasant surroudings, all round good value, would definitely stay again if prices remain good value and possibly stay for pleasure. Ths was a business trip. nothing
Good size room, modern decor, clean with good facilities Liked it all
The friendliness of the staff That we were not told either from you or the hotel that there were renovations going on
Building and rooms of an excellent quality (although being worked on and extended - did not detract) Food choice in bar limited.No internet in rooms. Corking fee £100 !!!
Leisure facilities zipped up double beds
What a great experience. We arrive late (delayed flights) but the hotel is covered 24/7 and check-in was seamless by the porters. Room service at 3am (arrival time) was wonderful, a cold beer after a long flight and a 2 hour drive was dealt with swiftlyand enthusiastically. The rooms were wonderful. comfortable bed, hot pressured shower, modern facilities all played a part of this great experience. Fortunately the was nothing that we disliked...it was a wonderful place for the money.
The Tudor Parlor is a great room. The Tudor Parlor is right above a grandfather clock which chimes very loudly every hour. The restaurant food is average - don't expect gourmet.
Historic, friendly, easy to get to, staff very helpful. The food was very good, relaxing, a bit expensive, but worth it.
Food and service superb Traffic noise woke us up maybe secondry glazing
Lovely old inn, beautifully presented and furnished. Excellent food and attentive service. None
We were upgraded to a four poster room on arrival. Extremely old and attractive hotel with lots of history. Breakfast was poor and thought it should have been served in the dining room and not in the bar which is ok for a meal in the evening. Hotel is on a reasonably busy road but not really a problem.
Excellent food and a really comfortable room
The rooms were of a high standard of decor and cleanliness didnt like being told where to sit for breakfast?
Friendly and helpful staff, comfortable room, excellent kitchen Not much to do in the village
The friendly staff, the clean rooms, pleasant surroundings.
Lovely hotel, great atmosphere, nice bar and restaurant. Food was absolutely delicious! Staff friendly. Very noisy. I had read about the noise from the road but thought it would be allright since I am not that difficult but the noise from the road is bad. It's an old building with single glazing on a busy road. Noise from the restaurant below in our bedroom as well. You could almost hear what people were saying. Still, very lovely hotel with great food, drinks, rooms etc. but the noise is there.
The bed and bedding were amazing! In fact I meant to enquire about the make of the Duvet and cover, also the pillows! If someone could let me know, I would really appreciate it!
Just everything. Staff are extrememly friendly with everything you need at the hotel.
Nothing was too much trouble an enjoyable stay. Its expensive
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
Excellent hotel, a hidden gem...
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
Splendid historic coaching in but with all mod cons! Loved it!
a comfortable base for visiting friends in the Guildford area
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
Excellent , food, service, cleanliness and comfort. Pleasant staff would go again.
Very enjoyable stay. Rooms are in a nicely converted stable yard 50 yards behind the pub. Good pub food.
Friendly welcome and helpful staff, room was clean and comfortable. Food in restaurant was excellent.
Outstanding food, excellent accomodation,and naturally friendly service. None
Comfortable bed, friendly, helpful staff, excellent food A little pricey
The owners remembered we had stayed before and greeted us accordingly. Rooms are pleasingly clean. Room could do with a coat of paint and attention to the sqeaky bed is needed. However we did not tell the managers,as we didnt want to upset them! The rooms could be on the verge of sliding into the needing attention category and not the award winners of 2006. Please dont let this decent place decline.
High quality of fixtures, fittings and consumables in room Restaurant prices quite high
We booked for our 20th Wedding Anniversary as a last minute luxury break, largely based on the the reviews and were not disappointed - everything was fabulous - even the weather! The high points were definitely the friendly, efficient staff, the amazing food and the lovely room - we will definitely return.
Excellent room and facilities. Good food. Very well looked after.
* Beautiful setting and surroundings * We had a very good room * The was also excellent * We only had breakfast but it was also very good
Location Room very basic. Room facilities not as listed so had to ask and some still not available ie trouser press. Leisure facilities extremely expensive.
Dinner in the Restaurent I'm afraid that the Cooked Breakfasts tended to be on the cold side. It was very cold outside but some windows were opened never the less. The bathroom shelf was for some reason erected over the Lavatory Basin. To prevent Toothbrushes etc. from falling into the Loo we had to use the Window shelf for our things. Also the shaving light was to one side of my face leaving me to shave partially in the dark. Overall though we liked the Room.
The fact that its in the countryside and its tranquil. no
This is an easy going, smart hotel set amidst beautiful English countryside. The gym and spa facilities are state of the art. Highly recommended.
We had a good room for the price payed, but in addition to the accommodation guests were allowed free access to the spa which meant we had terrific value for our money. Guests are also offered the option of checking out late to enable over-night visitors the chance to use the facilities. I was a little disappointed in the cooked section of the breakfast , but other snacks and afternoon tea purchased at the hotel were excellent.
Relaxed yet special
Staff were excellent. Small room, high bar prices, cold water in the morning.
all good very expensive resturant
A beautiful hotel in really lovely surroundings. The spa is fantastic and the breakfast was delicious. Surprisingly one of the pillows in the room was dirty and the rubbish bin in the bathroom had not been emptied. However the good points more than made up for this and I had a wonderful stay.
Value for money option, way above standard for others of a similar proce bracket. Excellent breakfast. Friendy staff. Room was clean though a little dusty. The roof eaves ran through our bathroom so showering was a challnge. The only fault is trying to find the hotel. The navigation information provided is incorrect.
Loved the character of my room was in the Courtyard.
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
Good clean conference hotel. Food was fair. Room was excellent. Nothing
staff help for routes to cain manor wedding and early book-in help
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
the location and the peacefullness of the place we never had hot water which was so dissappointing
Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
The breakast room has views of the pond.That was very special. For the price the faciities were poor
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
We really liked the friendly atmosphere and the level of comfort and cleanliness. The restaurant served excellent food and the English breakfast was just what we needed! Overall we had a lovely stay. The only thing I can think of to comment on is my wife's slightly overpriced starter.
A clean and modern up grade on an old country pub.Delightfuf reception, wonderful decor. excellent food., the front bar is warm and friendly and used by the locals. the Inn islocated on the road through town & so is subjected to local traffic noise.
Very smart, excellent food.
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
Peace and quiet Friendly service Large spacious room - well equiped
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
Liked my stay
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
clean and good food no
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
Clean and comfortable room with friendly staff
Staff were helpful and attentive Rooms were clean and comfortable Hotel address suggests Farnham but it is a bit outside Farnham, not easy to find and on a main road so location was not great if you wanted something in Farnham itself
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
First class hotel. There are no bad points what so ever.