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The standard of service and facilities were just outstanding.
Nice rooms, convenient location when you are driving. Value for money.
Quant, quiet location only 10 kms out of Heidelburg. Don't be fooled by the pitchers of water with orange and lemon slices in the lobby. I saw the receptionist fill them up with tap water.
The restaurant, very very good food and service! The shower cabin was too small, Im 205 cm high so I was standing with my head in the sealing and the cabin was too small!
Very friendly and helpful receptionist.
this hotel cannot, in our opinion, be faulted an excellent chef but he cannot cook and omlette, otherwise, brilliant
Will stay again!
The room was very clean and the staff was really friendly. The air conditioning had gone wrong, and the room was very hot. We wanted to open the window tonight, but the road next to the hotel was quite busy.
worth the price. location convenient to heidelberg (if you have a car). nice rooms. a small fan (ventilator) is required for the rooms as it can get rather hot in summer. .....we did receive a fan on the 2nd day of our visit on request
Friendly staff, good breakfast, very nice buffet Located on the outskirts of a small village next to main road, fitness facilities very poor, rooms quite basic and worn
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Nice TV, room very clean and well furnished.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Clean and modern no kettle in room
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
Located near Lueisn Park and the staff being freindely and very helpful No
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Pleasent location and facilities
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Very quiet ! Not enough international TV channels
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Loved the old town near by.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
Relativly Cheap The Bed and pillows are not comfortable
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
In general OK No gym at the hotel, a bit difficult to park
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Modern and nice hotel, good location! Nice staff, good value for money!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
the facilities, the shower in particular...
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Location, English speaking staff Had to pay for parking
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Staff was very courteous, friendly and helpful.
Everything was great
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
I hope to came to germanty and stay a gine in this hotel
Gym was not really a gym, pool was very small.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Location Air conditioning not working
The breakfasts were good. my room 915 had a bad setup for the bathtub/shower. there was a small step between the bathroom and the room. There was a step near the area of the window so if you tripped you could possibly fall through the window.
friendly staff, cheery room
Tremendous and large variety of buffet breakfast possibilities. Staff was very helpful. Restaurant meal was recommendable. Water for tea at 9:30 was lukewarm, not hot. Linens on bed should have been changed in the middle of a four night stay, and extra shampoo, etc. provided then also.
The staff was very helpful as we do not know good German language/.
the restaurant food --it was terrible, worse than a greasy joint!
Close to points of interest and restaurants Just the fact about the pool being closed
It was just a very nice hotel! None.
closeness to mall and autobahn breakfast should have been included in the price food not replenished in reasonable amount of time for the people there
The room was clean and a little bit bigger than usual. There was a big parkinglot with lots of room. Also close to the highway. The pillows were too soft, but we did get extra pillows. Next time we take our own pillows with us.
The staff was excellent, very friendly and helpful. The room was simple but very nice with a big window. I appreciated taking into account that we were 3 people ( 1 child) and having 2 big twin beds. Thank you. Good location. It was a bit pricey though. All in all I'll come back again.
The location was great, close to the scenic part of town. Comfortable, clean, good value for the money and great staff.
Nice facilities breakfast was expensive
curtains allowing the light coming into the room; no roaming partners for the WIFI connection
Very helpful and courteous receptionist who spoke excellent English. Comfortable and clean rooms. Good parking facilities. Close to motorways.
They were very friendly and English speaking, access available 24/7. One of the few hotels with connecting rooms for your children.
Close to downtown area Breakfast Need lighted sign, could not see the hotel entrance in the evening.
Friendly staff, good facilities. Clean area
Friendly staff, very clean room, one of the most comfortable beds we've ever slept on, pretty quiet area. At this range of price, breakfast should be included.
Most employees particularly Chareck were friendly and courteous and familiarize with work processes and methods used in his job. Not cleared whether one of the employees was clear on customers' needs and how they can be process and provided with the availability of services upon arrival to the hotel.
the rooms were spacious and air-conditioned the staff was rude, the water temperature in the shower changed uncontrollably from ice cold to scalding hot
Centrally located. It is little bit below value for the rate. It should be cheaper.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
food and staff view from window - but could not be helped...
Efficient. Nice lunch in garden. Wake up call on time!
external sportsfacilities and free wifi no decent wifi reception in room
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Quiet and efficient in a great location
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...
Close to Luisen Park, one of the most beautiful parks in Europe, staff was friendly, room facilities (e.g. tea, teapot, shoe shine) above expectations. Wifi Internet was a bit expensive, 12 euro for 24 hours.
Everything was perfectly acceptable and very good value Nothing
The relaxed atmoshere. No hotel parking, although I was able to park within 100yards.
The Hotel is situated in a great spot, 5 min walk from the train station,5 min walk from the shopping centre, and the trams are only 2 minute walks away.. no, great hotel..
All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!
Didn't have the breakfast as felt 15 euros was expensive.
The reception staff were particularly helpful in obtaining taxis quickly for us whenever we needed them.
spotless clean, very friendly welcome, friendly staff no
Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
easy booking, a clean friendly hotel in a good location, church bells ring often, although not all night. no tea and coffee in the room.
Very kind and helpful staff.
Nice modern decor-staff very accommodating-especially with helping to park the car Little you can do but early morning noise from street--which was right outside 1st floor window
Great Location None
all round good comfortable modern hotel no
the informality of the hotel and its proximity to the centre of Weinheim
The hotel was very central to the town of Weinheim, ideal for our needs, which was to attend a wedding in the town and to meet up with friends who were also attending the wedding.
A good location. Central but quiet.