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Thomas was very accommodating, allowing us to use the private hotel laundry facilities. He was always available to answer questions or help us with any problems we may have had. The contrast and juxtaposition between old Swiss and Swiss Modern was a little confusing at first, but overall the physical facilities were quite good.
The Pay TV Just starts on its own without any consent.
Location - right next to the lake and really close to the train station. The train connection from the airport or city is easy and quick.
convenient location (in front of train station) hotel parking lot is small (little space for wagon-style cars to maneuver) and expensive. breakfast is also too expensive enven in Swiss standard (25 SFr per person), which substantially increased the overall room rate.
View of the lake from 5th floor reasturant Yes the railway station right on the doorstep between lake and hotel
In the morning, the waitress led me to a cantine for group without checking my room number. Acutally, I should have a much better breakfast in another better cantine.
very very convenient to Zurich center and airport!!!
Location was fine for my purposes.
Convinient, nice restaurant overlooking the lake. Only 20 min from Zurich and reasonably priced Traffic into Zurich is a nightmare. Take the train!
The view from my room was amazing plus the breakfast is served on the last floor and the view from that floor is even better especially in the morning. They still use the old traditional keys for the rooms insted of electronic cards, so i had to ask for my key everytime i came back from a trip.
Friendly staff Hotel sitated in front of the railway station; rather noisy place, especially during summer, if you want to sleep with an open window.
Breakfast was lovely and staff friendly. Modern rooms, very nice. Bit over priced, no view of lake from room, internet expensive.
wonderful design, new, great food...
it was good. Would have liked some more TV facilities in english
What it says on the tin!
The hotel is opposite the Thalwil train station and there is a train every ten minutes to Zurich. The staff were friendly and helpful. The hotel has a very modern design which did not succeed. The room was small, no drawers for clothes, can't see the television from the bed, shower is very compact, noise from the trains, in summary an uncomfortable room. Price does not include breakfast.
Quality, cleaning and the view
It was handy tom the rail station
location , room and facilities Breakfast was very limited and staff can improve on their local knowledge to facilitate better.
High standards in all respects. Outstanding gourmet choice. Profeesional performance by staff. Friendly and reasonable pricing. Small TV screens!
Excellent location next to the lake, garden terrace with morning and evening sun. The breakfast buffet was delicious and provided lots of choice. The employees and manager were very kind and service-minded. The bed was confortable.
We like it all No
Staff were very pleasant
breakfast with the view of the lake run down need of renovation & a bit far from centre
Very nice view. Very friendly staff. Good food. All in all a very nice place. I´ll be back, that´s for sure. Nothing
clean comfortable room...good service....little way out of zurich (15 mins train ride...but good connections and very helpful staff..excellent views of the lake....
bedroom was good, bathroom excellent No parking
The breakfast selection was quite extensive and delicious. The woman running the breakfast room was most pleasant. The location on the lake was quite beautiful. We had reserved a non-smoking room and were put in a smoking room. We did not realize it when we checked in and did not return to the room until late when all the staff had left. We had a terrible night's sleep due to allergies to the smoke. The staff did move us the next day and the second night was very pleasant in the non-smoking room.
Clean, quite and confotable Everything was OK
The service is impeccable. The restaurant is good.The hotel is functional.. No charm whatsoever. Accessing my room was quite disorienting having to zigzag through corridors. The hotel is clinical but unfortunately totally charmless.
Splendid. Postcard views. Incredible facilities. Business center. Free parking. Free internet. Great breakfast. If you are in Zurich and have a car do not pay through you nose for a substandard hotel. Travel 50 minutes and do your self a big favor and stay here.
The wellness area was nice. The Keller bar was too smokey for my taste.
First room was new and modan .5minutes to station. .each room was different,bed mat was bad and old and telephone was broken at 2nd time.but first room was no problem,good.
it was v good hotel, location ,clean , i really like it,no thing bad in that hotel , it was 2 * hotel but i rate it as 4 * hotel non
free internet, free water, excellent value for money One complaint. Church bells at 6 am, then every 15 mins, then more bells at 7, then every 15mins needs to be more clearly soundproofed in the rooms. I arrived late and lost more than 3 hours slep I was relying on. this would affect me staying there again.
Great family accomodation. The family room could hold five people. Two adults in a double bed and three children in a tripple bunk.
Poor check in, no lift working, door codes did not work, expensive, noisy, no factilies, no reception
like the triple bunk beds for the kids it is right across the street from a church, that rings it's bells every 15 minutes beginning at 6am. Also Zug is a good half hour from Zurich, long curvy road
Location and conveniance
Very good hotel
Family accommodation most important for us. Not easily available in Zug. Great size main room and children loved bunk beds. Room neat and clean. My bed and pillow were very uncomfortable. Poor quality (old) fruit at breakfast.
The staff was most helpful during my stay. The room is fine, although the restaurant, the rooftop as well as many rooms are being renovated. The hotel's check-in is controlled by an automatic system, which means if you go there out of hours you have to use the check in machine. That machine was down when I got there. It's better if you check in during staff working hours.
good service, good location and very clean. It is expensive.
Parking under hotel Yes, its was extremely noisy due to an event taking place behind the hotel. Even with sealed windows you could not hear the television or go to sleep
Food was excellent and the wine The restaurant closed too early so had to eat at bar for the same price not enough tables
Friendly staff; good restaurant; great restaurant service expensive
Rooms, service. Very convenient to old town and its' many bars and restaurants. Dated and bland hotel design.
Too modern for a regular tourist
Location. Bedding was nice.
bar was convenient, personnel friendly, breakfast was excellent, some warm dishes were available(bacon,eggs, sausages), a wide choice is highly appreciated standing lamp in office side of the room 318 was out of function
English speaking staff, nice breakfast, very nice rooms, access to a swimming pool, and it had better than average food,
The location was good being less than 15 minutes walk from the main rail station. The hotel owner and his team were excellent. The hotel was originally a 16th century inn and is has been modernised but retains the old character. My wife and I had the superior double room which I would recommend. The standard of food, all home made, in the restuarant was absolutely superb. This family run hotel is thoroughly recommended. N/A
Beautiful hotel with excellent staff. Very simple rooms, yet extremely comfortable with all natural materials. You will find nothing missing in terms of amentities. Not actually.
The restaraunt is very good and stylish. It has a great variety of expensive wine, however very small variety of food. The central location of the hotel is very convenient. It was very cold in the room.
The manager was most hospitable and friendly ,rooms a good size and clean.Staff were thoughtful .Breakfast,although Continental was lovely. No tea and coffee facilities in the room.
A front lady was so kind.there are candy and fruts ,free internet at the front. A internet in the room was expencive.tv openning was slowly ,but there are many channel.
Staffs' friendly attitude and willingness to help with information and assistance. Nothing negative.
Great staff Nothing
the situation room really small, breakfast poor
The hotel provides a very good level of service and is conveniently located for the centre of Zug and the railway station
I stayed in this hotel before and I like it a lot. Friendly staff, good location, good value for money I have said it before - please improve the breakfast :)
The location was very convenient to the public transportation. The food offered in the morning was very good although the eggs disappeared on the weekend. Room was noisy next to the road and I could not close the window as I needed the cool air for comfort. The air conditioner was disabled. Also, apparently the walls are thin as someone knocked on the wall when I was talking to my wife at 5:00 am.
Brand new and well designed and for the most part with well equipped rooms. Staff who are happy in their work. Small choice of dinner menu but always cooked and presented very well. Good Buffet breakfast and very convenient hours of service. A little more space for clothing beyond the hanging space. At present it is more geared to business people who perhaps stay for a shorter time than a tourist. Very restricted television channels for the British viewer and BBC World TV News only with sound,however channels 209 and 308 provide the BBC news and BBC1 ( not on their list!)
Nice place, up on the hill over looking lake Zurich. Check out time is too early.
Beautiful views but you pay for them. Good breakfasts No T.V., no Radio, No Wifi, no soap...very bare bones
Excellent atmosphere, nice staff and guests, excellent walking nearby and view of lake. A bit difficult to reach by public transport (steep hills).
I loved the Kloster Kappel as did my wife and her sister. We had a room for three and thoroughly enjoyed the views from the room over the Kloster garden and the countryside dotted with cows with their cowbells ringing. The Kloster was immaculate and very quiet. We loved the fact that the cafe was open late (11:00) for drinks, snacks, and dessert. If you have a car and want to stay in a wonderful, restful area just on the outskirts of Zurich ((but 10 minutes from the Baar train station) then you have to stay here!! We will be back!! Thank you for a excellent experience!
Monastery, great building, immaculatly kept rooms.good bathroom Quiet location, but somewhat distant. Good value for money by Swiss standards Sparse room decoration, no TV small Bed, modest breakfast.
The surroundings are very nice and quiet. The architecture of the hostel is astonishing, it's a real ancient and well restored abbey. We were kindly welcomed and briefed in our own language (french). The main activity of the Kloster remains bound to religion. We were litterally robbed at the restaurant of the village (outside of the hostel).
A fellow guest entertained us at dinner playing the flute. The chapel was lovely. Staff was so unclear and disorganized, noone told about dinner served which would have been included. Instead we purchased the only item available in the cafe- potato soup which was good but inadequate. Rooms are very sparse.
I actually liked the fact that there was no TV set in the room and I appreciated the atmosphere of an old monastery. The people in the reception were very nice, the room was big and clean. I think it's a comment for most of the Swiss hotels I have stayed in so far - improve the breakfast :) Bread, some cheese, cereal is tasty but a bit more variety would be nice.
I liked the fact there was not TV set in the room. The hotel is in a very quiet village, extremely quiet and nice area. Great place to be. Breakfast - the "sickness" of most Swiss hotels I have been to - the variety is not that rich.
Hotel is very nice. Very quiet place, perfect for one stay travelling through Swedzeland. We have specious time.
the ambiance was very special, good double glazed windows that keep the room quiet - the bells of the cows in the area.... so you can get to sleep
The breakfast was excellent
breakfast was wert good and well presented
We were a family of 4 and it is difficult in Europe to often find large enough accomodations. When we checked in this was evident in my initial reservation; however, they gave us an additional room at no extra cost to accomodate us. That is customer service. Clean rooms, comfortable beds and excellent buffet selection Noise in the morning from the nearby car wash
OK, spacious room, nice people at the reception, good breakfast the room smelled bad when I moved in - I had to keep the window open for the enitre stay
Comfortable, efficient, friendly and knowledgeable staff, good location if travelling by car, good food, good value for money.
Good size room and facilities, very clean, personnel's professionalism, excellent breakfast, free wi-fi, parking facility An extra pillow available in the room and a non-slippery pad for the shower
We had an excellent room that surpassed all our expectations. Lovely staff. Good location. Breakfast was excellent.
friendliness of staff/owner, small is eautifull seem away from town, but train and bus get you there in 5 minutes
Room very spacious and tidy. Staff very friendly and helpful. Would rather the bar was a no smoking area.
The wifi was free of charge and worked correctly.
I was suprised on Hotel's staff friendliness and welcome approach, as well as the pleasure to use next-door spa for free!!
tHey allow you to bring pets ( i.e. dog )
Nice and clean room.