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The location of the hotel is great. Encourages walking!
A nice hotel in a nice town. I wish I had had more time to enjoy the area. I didn't use the spa this time, but I will if I ever get back to that area. The lack of air conditioning is a problem. Because of the heat, I had to open windows, which then meant that I had to listen to everything going on outside. That, and the heat, cost me a few hours of sleep. Despite that, I think it is a nice hotel, just not in the Summer.
Very clean and good quality accommodation. Nice pool, etc.
no air conditioning in the room. Very small pillow. I've found pretty unpolite the request to see the fridge to check it...after I've already payed the bill...
This hotel has excellent facilities and is situated in very attractive grounds. As I was in a wheel-chair I was glad to have ramps and a lift available for entering and leaving the building.
Very nice atmosphere. Great breakfast. I enjoyed a nice massage too
breakfasts were very good; enjoyed the complimentary thermal baths they wanted to charge us the price of 8 euros per hour for Wi-Fi!
Quiet and convenient to town centre
It was central location for the Wein Fest! The carpet in the room had some stains on the floor...but overall the room was very clean.
The room was great especially the A/C which is not generally available in hotels in the area
restaurant staff and bathroom dated fixtures and fittings, poor breakfast and no help with luggage when leaving.
The room was large and comfortable, and the staff were extremely helpful. For the money, the bathing facilities could use a facelift. They were adequate, but not comparable to other hotels in this price range.
exellent atmosphere, charming,really nice cut room, outstanding kitchen, home feeling
The indoor connection to the swimming pools next door, free of charge for guests and the late opening hours of this pool. The location of the room, there are many rooms with an obstructed view of the roof of the hotel or additions of the hotel or where you've a terrible view on a parking lot and waste land. While on the other side (not for booking.com clients}, there are rooms overlooking a historical town, mountains, the park and the outdoor pool.
We are Canadians living in Europe (for 2 years now). We have done a lot of travelling and this hotel is the best by far that we have stayed at. Well done to the staff and thank you!! Not a thing.
Nothing The salinary is awful, the hotel is old one and the smell is bad.
This hotel is perfect for the Wine festival Werstmark. They also have a huge pool.
Closeness to the pool; the in-hotel massage- the dinners were absolutely outstanding.
The front steps literally open up right into the Winefest. Our room was surprisingly quiet with the festival going on. The door to the room seemed a bit flimsy/unsecure.
Nice reception gives useful information, bathroom very good. Swimmingpool excellent (50m!). breakfast very OK. Currently there were construction works nearby (closing the windows did shut the noise out), this is a temporay problem.
The swimming pool complex, and the massage at the Spa. Breakfast was quite good, but dinner did not have a similar quality.
Very pleasant staff, all spoke English well. Had a mixup with the booking and the hotel comped us 2 free drinks at the bar for the inconvenience. Parking was a hastle during the Wurstmarket because the hotel is right in the center of the festival. Hotel access via car was blocked because of the festival. Would recommend other hotels outside of the main festival area.
Nice staff No free wireless internet
siame viesbutyje apsistoju jau penkta karta ir visada zinau kad bus puikus aptarnavimas ir nekils jokiu nesusipratimu
Serving the breakfast
This is a wonderful hotel. They were very helpful to me even before I arrived. They were the nicest people and had a wonderful breakfast that was included. I'd definitely stay there again and recommend this to everyone I know.
superb personal service by the owner and his staff; tasteful decor; wonderful breakfast; restful rooms; cleanliness.
The staff were fantastic - helpful in every way. Hotel is in a quiet area but just a 20 minute stroll to the centre. Beautifully decorated public areas.
The hotel Zollamt had a nice atmosphere all around, and the staff were all extremely friendly and accommodating. NO...
not all the rooms are "Design" as portraied
Staff was very helpful and friendly. Room was clean and neat. No A/C, but considering it's in Germany there really is no need for it; just open a window and it's fine.
Hotel Zollamt is near the USA/USAF installations. Very clean nice place to stay. Close to the Kaiserslautern train station for weekend getaways. The morning breakfast service was excellent. The hotel staff were very pleasent and helpful.
Good breakfast but could be kept topped up better. Very good pool but a little on the cold side for non-Germans! Whilst the hotel was perfectly clean and tidy and the gardens very attractive, it lacked charm and atmosphere. It was not 'cosy'.
Hotel was comfortable, well appointed. Food was excellent
The overall appearance was very nice. The check-in time was 1200, the room was not ready until 1245. There was a terrible odor in the hallway. The picture on the net did not accurately reflect the room. Parking was very tight and hard to manuever and the signs indicating parking areas were insufficient.
Pleasent quiet location, friendly staff who directed us to excellent local Weinstube rebstockel pulsating with life just up the road when the inhouse restaurent looked underfilled!! Eat the specialities of the house and drink their white wine spritzer. It will not disapoint. Hate duvets and no separate top sheet on beds.
close to town centre The habitual noise at night. From wedding parties in the hotel and immediate nieghbours of the hotel and their parties
Good breakfast Lack of easy access to gardens
the staff were great and in a good location for evening walks.
Friendly and the room/bathroom was clean. Only the hot meal at the restaurant in the evening was the usual thing, with exception of the buffet and breakfast wich was great. see above
The hotel was really nice and modern inside yet kept lots of the original prison features. Very clean throughout. I would have preferred the bed to be a double, rather than two singles pushed together.
Novelty factor of sleeping in a cell. Clean & modern. Communal showers. No Wi-fi in rooms. Breakfast - would be better with hot food options.
The hotel looks good, is very clean and staff are helpful and welcoming. My room (cell room) was basic but comfortable. Very good breakfast. Wifi available in the reception area. Nice atmosphere in the hotel.
The hotel staff was friendly and courteous. The hotel was clean and easy to find. The cells were larger than we thought! Fun place to stay with High School group!!
The design elements were excellent. It really makes the most of being an old prison. Complete with black and white striped curtains and towels, the hotel was fun to stay at. We stayed in one of the comfort rooms and it was great, though a little small. The clerk was a little cold upon arrival. It may have been because we are Americans and were speaking English to each other, though I tried to speak in German for all of the check-in process. Also the pillows were quite thin. Other than that, everything was great!
Somewhere completely different, real attention to detail it has been stunningly refurbished. Warm welcome and very clean.
I stayed in a cell room, and it was sparse as a prison cell should be. It was comfortable for what it was suppose to be. A nice breakfast buffet. The price for the cell rooms was a little expensive.
The Hotel was very beautiful and the room was very comfortable. It was interesting to stay in a converted prison. The parking; they seemed to have enough when we checked in, but they had people that wernt staying at the hotel park in in the lot.
It was a very unique experience staying in a former prison. Barb Wire, white walls, breakfast buffet was good. easy to find. a cool hotel no tv in the rooms
Comfortable room, friendly staff, walking distance to downtown and other activites, WIFI available in lobby. Decent breakfast buffet. While WIFI was available in the public area, it would have been nice to have it in the room.
The hotel is located right next to the very small city centre and a beautiful park. The view from our room was stunning and it was very quiet at night. We had a facial and that was just outstanding service and atmosphere! I can highly recommend the wellness section (beauty farm) on the 3rd floor of the hotel. Breakfast is nice and the terrace outside is beautiful. The shower curtain in the bathroom needed a change, it was very smelly and it was unpleasant to be in the bathroom. The rooms and the hotel need some renovation, but it's still a very nice hotel. The curtains in the bedroom were not dark at all, due to the incoming sun we'd wake up very early in the morning. The pool needs some cleaning, too. All in all, the wellness section in the basement is very nice though.
The pool and sauna were nice. On the second day we didn't receive the eggs we asked for but made due with other items. The server was giving eggs to everyone else and forgot about us.
The good breakfast, good bed, nice cocktail bar and free wi-fi. The rooms look out date
Nice view of gardens
Very friendly and helpful staff
We were there during the Wurstmarkt. We faced the park so it was very quiet. They don't have roladens, so expect morning sun to wake you. The room was large by European standards. We had amazing breakfast service - the maître d' somehow managed to make sure all guests always had everything they needed.
location and helpful staff no
Great location, very nice place to stay. Great breakfast. Nice sauna. no
Because this hotel offered everythink what I expected - location nto so far from highway, but in very quiet and nice place, underground garage, excellent stuff, good food anr las but not least wellness facility like indoor pool and sauna. Sauna was cedlared to be for use from 6.30 a.m, but morning at 7.30 was not prepared ( heated).
Front staff was really good. They are friendly. And accommodation was very good , the room has floor heating system, that is very good for relaxing. none.
Nice setting, good service, very clean, friendly staff Meals were too fancy and therefore too pricey. Breakfast was very good, but depended a bit as to who was on duty.
The alterations to create a modern hotel had been tastefully done. The staff members were very welcoming, which created a friendly atmosphere. Music (modern pop with lyrics) was too loud. I prefer the quiet conversation of other diners with no music. However, the choice of Mozart at breakfast was both superb and at the correct volume!
We liked that it was a charming group of buildings that could have been part of a working vineyard at one time. The cobblestone courtyard with its trees and plantings set it off beautifully. We were placed in one of the out buildings from the main hotel and it gave us a feeling of being separated So, we didn't have the friendly smiles and the casual spoken words from the staff which I missed. Also, it was necessary for us to bring in our own luggage with no assistance. The receptionist offered but I knew that her job was behind a desk and not carrying luggage so I declined her offer.
The room was clean, large and comfortable. Parking was free and onsite, which is very convenient. Free internet in the rooms. The hotel had a wedding reception there on the night of our stay. We did not have access to the restaurant or bar. Also, the music played loudly until 4am which shook our bed and made it very difficult to sleep. We would have found another hotel to stay at if we had been advised of the wedding taking over the entire hotel.
location and people no wifi in the rooms
Brilliant, a superb surprise, hotel was tucked away and tricky to find without sat-nav but great surroundings set in village location with choice of good restaurants. Staff friendly and helpful. We stayed one night as we were in transit but would have liked to have stayed longer.
Nice hotel with a charming location in the vineyards yet still close to the town center. Great staff and wonderful breakfast, all in all it is now my number 1 hotel in Deidesheim.
breakfast buffee and garden room, garden outlook, bicycles,
A very comfortable atmosphere and excellent staff
Friendly welcome, pleasant walk to centre with an excellent buffet breakfast Would have expected air conditioning rather than a ceiling fan for this class of hotel.
good situation (city and park) lobby poorly designated
Great location with a very nice setting. Staff was helpful and professional. I felt the hotel was a little run down for a Steigenberger. The bottom mattress liner on my mattress was torn from the end of the frame and hanging down. There was wall paper peeling off in the bathroom. The room was clean and well made up but lacked a touch of care.
I stayed at this hotel because it was the closest to the local hospital. My boyfriend and I had gone to Germany on holiday, when he got a case of pancreatitis and had to have his gall bladder removed. I chose this hotel because it was very central in Kaiserslautern, and only a 10 minute walk to the hospital. The staff were amazing. They all spoke English very well, and were very understanding when I had to extend my stay several days after my original departure time. Breakfast is included, which was great. The hotel is located downtown, within walking distance of several restaurants, a grocery store, and park where they had a carnival and other fun things on the weekend. If we ever went back to K-town, I would stay at this hotel again! They advertised free wi-fi, but it was only available in one of the buildings that make up this hotel. They did have a computer in the breakfast room that was free for guests to use though.
friendly staff,good breakfast and great acess to city center.
the hotel was comfortable and warm and near our son who we went to visit
It was quite, clean and within walking of dinning and shopping> The staff leaves at 10:00 pm but I did not need them.
The rooms were spotless, the breakfast was excellent and staff very helpful
Everything was fantastic. The hotel staff is amazingly friendly and helpful. The room was great. I stayed for nearly a month, and the room was spacious enough to be comfortable for that extended length of time. The location is fabulous. In addition to being close to the pedestrian area, there are several restaurants within a couple of blocks.
Location of hotel is excellent!! I would have liked a double bed since I booked a double room. Two people sleeping together on those twin beds are ridiculous. Had to sleep like brother and sister rather than husband and wife!
The hotel staff and the breakfast. There wasn't an alarm clock available. The front desk closed by 2130 and if I came back to the hotel after that I couldn't request a wake up call. It would have been nice to have an alarm clock available to set for myself.
secured parking with a gate no view but great breakfast buffet