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Everything was OK.
The Restaurant and Bar, Heaven 23 was exactly that Heaven
That it was close to Scandinavium arena The staff wasn't always friendly. There was a worlds championships figure skating taking place at the same period of time, and we - the guests - were treated as annoying yet inevitable add on. We couldn't use elevators on certain days in the lobby, we had to eat in a different restaurant (while hotel information didn't mention it), we were asked 'where is your pass?' , 'where are you going?' t
Nice hotel, with a very nice view if you take the sky rooms. People should smile more :-)
I found the staff for the most part friendly. Price was good. Location is ok. Housekeeping did a poor job cleaning the room. Breakfast was just okay compared to other hotels in the city
One of the best hotels I've ever stayed in by a mile. Really superb service, location and value for money. Couldn't recommend it highly enough.
Close to town / Park. The hotel is modern. Can be overcrowded - breakfast on weekends / lifts
The nice view from the fourteenth floor and the very nice breakfast. The very bad shape of the room. The bathroom was falling into pieces. The sink wasn't working and the shower was broken also.
I stayed in the Sky Executive Room with my daughter. The view was fantastic. N/A
Location was great, just off the highway. The room was clean and comfortable. Very helpful and friendly staff.
very poor service at breakfast room, tables were not cleaned so it was hard to find clean, ready to use table
Comfort of room
Clean,friendly staff, great breakfast, good location
Very good food in the restaurant Car park was full even though it says on the internet it is not necessary to reserve
Very comfortable hotel... Excellent location and friendly staff
Excellent service, no hidden fees. Everything we asked was arranged. Rooms are pretty large, Atrium area offers restaurant and bar and location is in the middle of the city. We strongly recommend this hotel to everyone.
Nicely located in the centre of the city. Also near the highway, good starting point for visits in the area. Free internet stopped working after 1.5 days (booked 3). The lobby could not have this fixed. Only valet parking available, but no major issue because the service was quick.
Centrally located, comfortable, quiet. Great water pressure in the shower ! The breakfast was a bit cold.
The hotel location. The bekfast staff were nice and simpathetic. Good breakfast Reception staff were grumpy. Upon my arrival to the hotel I had to request everything I had previously write upon my reservation. We got a room with twin beds despite having specificaly request a double bed. Most of the hotel rooms have windows to the interior of the hotel, you will not really see the sun.
Perfect location for those who are coming from the train station (just in front of it). Gorgeous breakfast, helpful staff. The extra bed in the family room.... uncomfortable and really noisy!!!
It was right across from the train station, which in Goteborg is in a very nice part of town. Also, they have a very nice buffet breakfast. They are affiliated with a very nice gym next door. I would have preferred that admission to the gym be included in the price of the room. Instead, there was a nominal fee.
Nice people. central There was no window to the outside of the hotel. it would have been more nice to see the beautiful view of Gothenburg, and get some nice fresh air. but this is such a great hotel anyway, so it is not big deal. we might have gotten a "better" room if we waited till 3 pm. but we got there at 1 pm, and we were asked to get another room instead if we did not want to wait until 3 pm. that is polite :)
The staffs are very nice and served very well. The buffet breakfast is good and lots of variety of food.
Stayed at this hotel in Aug 2009 As many people have said before me this hotel although is above a Train Station it is extremly quiet. Breakfast was ample with lots of choice. Room service for only 500 SEK is well worth it for a lovely breakfast in bed treat. Lots to see and do here.
I had to catch an early morning bus. A to go breakfast bag was ready for me at 4 a.m. in the morning and I was really impressed.
Good service, quiet room, cfortable bed.
Nice rooms, good brakfast The location, a hotell inside a shopping sentre, with the smell of fastfood all over the reseption is not ideal for me.
Friendly staff made a big difference Television options very poor.
Very quiet room despite the hotel's location. Nice design of the building
The room was nice and spacious. The breakfast was not good - plain and too many people.
Very good quality hotel and with an excellent location.
excellent hotel breakfast wasw superb choice bar prices very pricey
Very good location just at the city center and close to the shopping area. Breakfast is very good and has the swedish hint to it. Room was nice and had a great feeling.
Staff friendly and responsive Size of the room
The pictures of the rooms are not what you get. The hotel blamed it on Bookings.com. They would not give us the room promised unless we paid an additional 200SEK. The superior rooms are the size of a closet. Also most rooms have windows that do not open or open onto interior space. Not good with no Air-conditioning.
clean and calm
to warm, no airco. as window was open noicy outside early morning
Received a warm welcome at check-in. Bedrooms were spotlessly clean and the entire hotel had an old-fashioned charm. Some of the bedrooms are internal, without any outside view. Reserve one with street frontage.
I was very disappointed to find the restaurant closed and that the bar was to close early. We travelled with a baby and at no point on the booking.com website or hotel website were we told that as it was midsummer the hotel facilities would be curtailed. The staff just shrugged their shoulders and offered no apology.
The hotel had great interior. Proffessional staff and great breakfast.
The hotel is well mantaind but bathrooms are quite dated. Rooms clean and reasonably big. It is good but can be imporved (it is quite sad). Good breakfast No shower not renewed bathroom
Nice bed, clean room. Noise from the street made sleeping with an open window impossible. The position and size of the TV made it impractical to watch TV in bed.
close to town overpriced and basic
Excellent location, helpful staff and a first-class breakfast. The room, however, was rather small and dark with furniture from the eighties ...
It is in the hart of Göteborg. It is quiet and homey. The staff is pleasant and the rooms are good and clean.
Quiet, central, good wifi, great lounge area. The room itself was inhumanly cold and stuffy
Atmosphere is very business-like and the staff are courteous and nice. The hotel in itself is a very nice experience. However, what i did not like most is my stay is that i was asked by the reception why i have such a big luggage when i was only staying for one night. I took offense in that coz Göteborg was the first leg of my five city trip around Western and Southern Sweden to promote the company i worked in.
the room was very nice, bathroom slightly less nice but ok a bump on the floor in the corridor leading to our room that if you don´t know it could cause a fall!
Very clean and great location A bit expensive
Central in the city Parking facilities OK, but not easy to find
I really didn't like this hoitel at all. The receptionist was very unfriendly. We payd a lot for one night and yet reseived rooms that were not renovated (old, very samll rooms at the loft of the building, you couldn't even lock the rooms inside!!) I am definetely very disappointed, I wonder how booking.com has this hotel in their web site! I didn't like anything in this hotel and I will never-ever recommend it to anyone!
Good location. Friendly staff. Good breakfast buffet.
The location was good as was the breakfast buffet. The rooms were small, cheaply furnished, no air conditioning, noisy, no facilities and overpriced.
Location was very convenient to seeing the city. no
Good location. Choice of food at breakfast. Free passes to Liseberg Park. Appearance of large green Liseberg rabbit entertained my daughter every morning. Dining room is chaotic. Needs floor management. Rooms are quite very warm at night.
I enjoyed the location of the hotel and the friendly staff. Also, the shower was amazing! I would have liked more variety at the breakfast bar: more fruit, for example
The breakfast was "so and so"
The location was good and the restaurant was excellent. The fitness room was very small. It would have also been nice if breakfast were available at 6:00 rather than 6:30.
Hotel location Rooms are very-very small, advertised freeb Wi-Fi not so ease to receive, after two days of use, hotel asks money for use.
Location was great. Breakfast wa included. In triple seated room the the third bed was not comfortable.
Relax and clean and central of the city
Rooms are very clean and nicely designed. Location is very good, in the city center and close to the trade center.
great location friendly staff Internet very slow - cost me prob one hour. They are aware of the problem. Beds very soft-needed a board inserted. Room air stale - I mean it´s a 4 star hotel. Should not have probs.
Position; breakfasts, and most staff are very friendly. Bedroom was comfortable. Restaurant fully booked on Friday night and, even as a resident, I could not get a table. Also, wireless internet code changes every 3 hours and cable connection seemed slow, so that was not convenient.
Deluxe room was very quiet and facilities were clean and in good working order Had to go outside to get to a resteraunt or bar that was not very expensive
WE liked everything about the hotel Dont Think so
Location, comfortable room, good breakfast buffet no coffeemaker in the room
close to everything There was building/construction work being carried out on the Saturday morning from about 10.30am when we were still in our room
Very clean and breakfast was very nice. Great location of hotel. The beds where to soft.
Central location in the town and nice surroundings + good breakfasts and very comfortable room
the bed we slept in was fantastic, big and not too soft... wish there was bath salt or sth more interesting to have a bobble bath in
Lots to like - charming historic building with hip modern addition. Kind staff. Great food. Easy train access- could not have been closer to train station. Clean and modern room. There was nothing not to like- this hotel met our needs perfectly.
Breakfast is amazing The location is busy and parking is a bit far from the hotel.
The location is superb - adjacent to large shopping mall, close to many trams, and across the street from the central train station. Huge breakfast buffet and free wi-fi are both greatly appreciated. Staff were very friendly and helpful.
Clean basic room, good location, ok breakfast, nothing out of the ordinary. Good for a business trip.
swimming pool, the staff, free wi-fi breakfast too nordic, no jam for example...
We were placed in a room for smokers without no indikation when we booked at internet
I was surprised at the simplicity of the room and missed it after I got home. Loved the hardwood floors. the breakfast was great..very good food and very clean. Service was excellant, too. everyone most helpful.
The location and the comfort of the hotel. I found that the staff was not very friendly. Particurlarly at the bar.
Staff in reception on arrival were very welcoming and friendly. Staff in the bar were also very friendly and efficient. 1. Staff were very brusque when we asked for 3 extra hours to stay in the room after checkout time. Answer was a very definite no. 2. The room was too small for 2 people.
recent new modern design - very good breakfast -central no tea coffee making facilities not proper twin beds
-The employees were very friendly, - the internet was free, - the location of the hotel was very convinient -you have to pay for a coffee, - the room was a little but small
Hotel staff very friendly. Ideally situated beside a shopping centre with accesss to plenty of restaurants. Extremely handy for bus, tram and train connections a few minutes away.
WLAN ist free but you have to go to the reception every 8 hours to get a new access code narrow parking space in the garage
The best is location and decoration of hotel rooms which is original. The rooms are very small, even those like a suite. bed is very short and I mesure 1.60....so can`t even imagine somebody taller! Tv is placed on the wall, 50 cm from your face so if u sit at the table or on the small sofa it is impossible to watch it! You have to stay in the bed! The main corridors at the hotel are quite dirty and look like nobody cleand them since years.....so for a hotel of 4 stars and with such price such be very importat!!! What surprised me directly from the entrance that reception = bar...! It is definately not a hotel to stay for a business!
Excellent location, nice clean room, free wifi, very pleasant and helpful staff, very good rate.
central location, low weekend rate, clean room expensive parking (ca. ~200 SEK), somewhat 'vintage' interiour, breakfast is in a ( rather dark) bar
location, parking garage Dark color room, so it is dark inside. Old key system, Little dated, bad smel in shower
Nice breakfast, convenient location
The hotel`s design. The staff can be slow at the reception sometimes.
The beds are excellent quality, clean room The room was very small and almost no possibilty to put my suitcase somewhere. And the room had a pretty noisy vent system.
Great location. Helpful staff. Comfortable There was no room for me on the day I arrived. The hotel made other accommodations for me and took care of transportation and offered other extras. So they managed the situation well. Would have been better had it not happened.
Design! room too small and too dark. Breakfast too much running. Coffee???
It was very comfortable and close to Göteborg station. The breakfast was very good. The cleaning staff were kind of 'in your face'. Would recommend eating breakfast as early as possible. The eating area is limitted. The rooms on the railway side are a bit noisy.
Nice rooms, Good breakfast. Hard to find on foot.
location, size of room , quality , friendly staff, excellent bfast
The location was close for us to walk everywhere. There was construction going on right outside our window. Our room was on the train side of the hotel which was noisy during the night.
I liked the pleasant staff who were very helpful and the very comfortable beds. I didn't like the location which seemed dodgy initially as it looked like an alley, although the hotel was generally right in the middle of the city. A heated hangar in the bathroom would have been nice to have.
The staff was nice and welcoming. I loved the breakfast buffét. Mold in the shower...
Very very nice staff, huge and delicius breakfast
Very close to rail station and city sights Not enough staff at reception at check out time
Free tea and coffee to all guests at all times of the day and good wifi connection. The radiator in my room was partially functioning so it was a little cold.
Vvery courteous and helpful staff
Too far from town
Hotel conveniently located, very good and tasty breakfast, nice staff.
The location of the hotel, the rooms bathroom, and the friendly staff at their bar. The hotel in general seems a bit old fashioned
Great view from the bar in the upper floor. As expected, professional staff and organisation. Huge and good breakfast buffet. Design is a fantastic experience(big LCD screen, really nice furniture). In particular the bathroom looks really fancy. checkout time is also not bad , 12.00! For the price (think was a special offer, but I think this occur quite often), was really great. I can absolutely recommend it!
Room was clean with waterview and reasonable cost wise. Staff was friendly and very helpful Breakfasts were wonderful!
The staff and the breakfast were wonderful. The breakfast was the best I have had in any hotel. I speak from experience being both a chef and a traveler. Was very dissappointed with the "relax" room. It was not at all what is seemed to be in the ads. The room was ugly with one hot tub which was not very warm and packed with guests. It was a joke really. The room was very small with no view, too expensive for the size.
Centrally located and bar upstairs has a great view. Bathrooms were all glass. No walls so no privacy!!
Great location Tiny bathroom. Uncomfortable bed. And loud. Lots of construction so very loud because of it.
Breakfast and location. In very expensive gothenburg, a decent deal for 3 nights. Room was very small, restaurant was too expensive, construction outside was awful for walking. No air conditioning. Very inflexible check in time. Very busy breakfast.
Very friendly reception and hot Glogg offered. View over Gotheburg from the bar on the 15th floor stunning and romantic with all the lights.
Clean and functional Hotel with excelent breakfast First floor rooms on the outside can be a bit noisy especialy if you like fresh air.
I liked the atmosphere, the design, the very friendly staff. The room was nice, but had a feel of an office more than a room.
Good room, friendly staff, good location. The heater was turned on very high when we arrived late at night. This was not very nice to sleep in.
Stayed there for two nights. The room was very comfortable and quiet (facing an inner terrace). Even though the room was small (which was exactly as advertised), it has been recently renovated and includes lots of functionality (they've done a great job with the design of the space). The bathroom was big, very clean, and comfortable. Great free breakfast. Very professional and genuinely helpful staff. Overall, I would definitely recommend it.
Very comfortable, good breakfast, good position, clean and well maintained and staff very helpful. Changed the room to one which was brighter and better outlook without any hastle. Would have been good to have tea/coffee facilities in room.
Great location, friendly staff, an iron in the room and free sparkling water.
Surprised on the breakfast, good! Had to change room. Got a room without windows at first...
Watching the river traffic, using Alvesnabben (river bus to city centre), walking along the river, interesting old buildings, easy access to city centre and archipelago by tram. Helpfulness (mostly) of reception staff - full marks to Edouard for finding a classical concert for us. Spacious and comfortable room. Excellent breakfasts with food intolerances well catered for. Book with helpful Gothenburg information in room. Dinner menu in our view unexciting and overpriced.
Superior room very comfortable. Quiet and peaceful and with a very good view of the bridge and the channel. Real good overall maintenance I was really badly treated on 15/10 Friday night by a waiter of the restaurant. He had just ignore me twice time waiting to be escorted to the table as It was required by the signal. I went close to him and asked if I could seat in one of the free places, but he started to shout very loud that I would wait outside, besides the finger pointing to my face. It was really aggressive and I was completed offended. Since I'm a polite person, I've just told him that I would be doing a complaint about his behavior. I've turn around and went out, but the man just follow me like if he was almost pushing me out. do not use the restaurant of this hotel. I've made a complain to the front desk some minutes later.
Considering Swedish prices we thought it was good value. We paid the full price in advance of course, with no cancellation allowed but for a quality hotel like Novotel it offered excellent accomodation.
Excellent rooms, beautiful village, wonderful staff - we will return
Choose Novotel primarily for it's proximity to excellent restaurant "Sjömagasinet", one of Gothenburgs (and Swedens) top food stops, especially regarding seafood. Novotel Gothenburg is nice (and well worth it's price) but can be jammed with kids during high season (July, primarily) due to the hotels policy of allowing guests under 16 to stay without extra charge to the booking. I would not mention this if it was a minor problem, but the usually excellent breakfast experience can easily turn into kindergarten bonanza if you hit the morning tables at the wrong time... Be warned.
Decent sized and comfortable room with great view of the river and bridge.
From the moment you enter, all the staff are helpful and courteous. Great breakfast. Wide selection of foods to choose from. Dinner menu varies daily. Well prepared! No English-language newspapers.
The room had a very nice view over the fjord. With the water taxi the city center is within easy reach. The room appeared a little old-fashioned. The parking lot is not secured, a warning to be especially careful would have avoided a burglary.
The hotel is comfortable you get value for money breakfast is very good We dudnt like the buffet at dinner
The restaurant served a good breakfast with plenty of choice. It was in easy reach of public transport On check in - in the afternoon, one of our rooms had been cleaned but the bathroom was dirty, and hadn't been cleaned while the second room was n't ready. The next day, the room wasn't cleaned altogether when we got back in the evening. Beds were unmade, linen not changed, tea cups not washed, and complimentary tea not replenished
The breakfast buffé was really nice and we had a lovely view from the room.
Very deceiving hotel, the prices is high regarding the hotel itself and its amenities
very clean close to the center of the city and its convention center very narrow small rooms
Absolutely blown away, best hotel of our trip, apartment size room on the 11th floor, seemed brand new, beautiful furniture and decor with giant walk bathroom and Huge glass wall window.. amazing. ITA Incredibile, megliore albergo del nostro vacanze, come un apartamento su 11th piano, tutto nuovo, bellisima furnitura e decor con grandissimi bagno and 3 grande panelli di vetri a vedere la citta.. bellisimo
Very friendly and helpful staff Bar and restaurant closed on sundays
Nothing. The room was barely bigger then a closet. Was dirty and appeared to be not suitable for a stay. Everything. It had a double bed that barely got in the room.
Friendly and helpful hotel staff. Free internet. Good breakfast. Located near Liseberg and city area. Not very easy to locate public transport from the central station if this is your first trip to Gothenburg. We received very vague instructions from the central station staff on the location of the tram stop (they couldn't even tell us it was situated along Ostra Hamingatan) which is not very near the central station. It took us quite some time to locate the tram stop where we took tram no. 6 which takes us directly to the hotel (stop at Scandinavium).
Everything ran smoothly throughout the course of my stay and the staff were very friendly and welcoming at all times. My room was bright, modern and comfortable - I really appreciated having an iron too!
i thought the staff were welcoming and the breakfast was excellent. not at all.
Friendly and helpful staffs also cleanliness take most of the credit..^_^ Location: good if you are not in the hurry!!! I got a problem waiting for the tram to catch shuttle bus to the airport (because of the weather )...spare more times ( over one hour recommended ) ...I had to catch a taxi from Central Station to City airport cost 350 kronor...( just the idea if you missed the bus like me!!!) everything quite good...keep your standard ^_^
Very clean room. Good selection of tv channels. Selection at Breakfast was limited, although sufficient.
we found the hotel ideal for our needs and will deffinately return next year
Clean, pleasant and helpful staff, internet wifi, nice breakfasts. Close to tram lines and nice neighborhood in Goteborg Quite busy at hotel while there, but did their best
Cosy beds, free wi-fi, tasty breakfasts, key-card to open the door, bar at the lobby a little bit cold room
Very nice hotel and an excellent value. It was very clean and the staff was professional. The morning breakfast was really exceptional. I would, without a doubt, stay at this hotel again.
recently refurbished, friendly, clean and professional hotel while still excellent value
free parking, free internet, with lift, everything is pretty nice. serve hot meals during the night is very convenient.
Giid service at check out when my credit card did not work None
This hotel is quite clean and amenities are quite good as well. One shortcoming is that it is not close to the city center. You need to take a tram from the main station, and it takes more than 10 stops. Other demerit is that the surrounding area is not attractive.
Convenient for our needs. Generally friendly and helpful staff. Excellent breakfast. Receptionist on arrival was quite rude. No kettle in room.
Staff were extremely friendly and helpful. Location wasn't the best, but it was in front of a tram station that would quickly put you in the city center. As I was just stopping through for a night, and looking to save on cost, Spar Majorna perfectly for my needs. I would consider a hotel with more spacious rooms if I needed to stay much longer than a night or two. Room size was quite small. The bed was small, but that didn't bother me so much as the softness of the bed. I prefer a bed that is a bit firmer.