the relatively low price it is a four starr hotel, but when you use the television set in the room at normal volume, the neigbor starts instantaneously to knock on your door due to too much noise in his/her (in this case: her) room; the floor of my room was skewed (different levels at different sides of the room); the room had no window, but only a balcony door with a rather small window in it; all by all not the level of comfort you would expect from a 4 starr hotel!
Located very close to town centre.Hotel staff were friendly and helpful.Rooms comfortable.Good breakfast. We stayed at the weekend and had a room at the front of the hotel,noise from the road outside,both traffic and revellers,went on tll quite late.
Nice staff Room rather basic
Quaint and comfortable
Staff very friendly and approachable. Breakfast service excellent. Lack of air conditioning was a problem. As was the location of the room on the first night (facing on to the main road). The temperature was very high and when the windows were opened the noise was incredibly loud. Although, it should be noted that when we requested a room change, this request was met.
The hotel was very convenient for a car show that we were attending. Unfortunately our stay in early July coincided with a heatwave and the lack of air-conditioning made it very difficult to get a good night's sleep, despite being loaned a fan for some of the time.
The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.
Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3
location, everything we required very close by
The place Valkenburg Bussy traffic in front
We had to leave early and the staff prepared a very good lunch package for us. No minibar in the room, and also the possibility to make coffee would have been nice, especially when you want to watch TV in bed :-)
Quiet, comfortable bed
Quiet, clean room
The takes place in old traditional house. It is in the tourist town. Not far from city center and entertainments area. Everything was fair in that poky hotel. Some things need renovation
The cleanliness of our room was outstanding the size was very good too, We had a lovely friendly served breakfast in the morning, We hope to stay again.
The owners are very friendly and helpful in giving information about the city, about possibilities of walks, spa visit etc. The breakfast was a very good value (included in the price of room, which is nowadays quite exceptional) and the lady (owner) always very attentive. After one day you feel like visiting your good friends:) The only annoyance was a light, but continuous noise, which was probably coming from an electrical generator (my room must have been close to it). I did not even mention it at the reception, but next time i will ask to have a room further away.
The Hotel hosts were very friendly and helpful. I was welcomed upon arrival and whenever I encountered the hosts they were friendly, talkative and gave interesting information about the area. I had WiFi in my room so I was able to talk to my family at home via Skype.
The hotel is about 10 minute of walk away from the rail station It says that there is a telephone in the room, but you can't make any call or receive calls from outside...
Super clean, good value for money , kind staff and fantastic breakfast. The hotel only accept cash. (It is already mentioned in the room policy and was not a big deal for me)
Nice clean room, comfortable bed.
Centeral location,clean and comfortable beds,excellent choice of breakfast,friendly staff.
Located in the middle of town,very clean and well furnished,friendly and helpful staff,excellent options for included breakfast,warm and cosy when we stayed for 2 nights in december 07.
Staff were very accomodating to my late arrival
friendly staff, location
Clean, efficient, easy access, central location, friendly Breakfast could be more varied and a cooked option, no bathroom plugs, no tea/coffee making facilities in rooms
Owner and staff were truly committed to providing excellent service. Location is fantastic. Rooms were a bit noisy, so if you have a chance request a top-floor room.
good service the beds are rather small
the friendliness of the landlord and landlady
Not too far from train station or center of Valkenburg.Very hospitable and helpful owner run hotel.
Kindness of the staff and the cleaning of the room. The owner(s) were very helpfull and the breakfast was great! The hotel itself is really cosy and the garden is wonderful. The fact that they have their own parking is very convienent (parking is a bit of a problem in Valkenburg). Very, very small room. Beds had to be tied together to be able to sleep together and the hotel is very noisy.
staff and cleanliness no
good price just where we wanted to go no evening meals offerd
Very service-minded and polite staff!
The owner and his wife were wonderful. They stayed up late on Friday as part of our party got lost driving from Germany. They were very friendly and accomodating.
Owner was very friendly and helpful. Made us scrambled eggs on our last morning. Rooms warm and fairly spacious. No tea making facilities. Long walk from Valkenberg centre - further than reviews indicated.
This hotel was very clean,the ovner were maried coppel.The woman was very hardworkig and was very friendly.De man was friendly but he was more tolking than working, there was one park place and nice garden The room was really small, we had about 50 cm aroud our bed, the bathroom was small and oldfasoin, there was a shour, toilet and sink only very narrow, only to wash your hands no more.The window of our room was above a smoking palce so we had in this no smoking hotel still smoke in our room (is not nice if you have asthma) the breakfast was raely minmal, very poor.
easy to reach, just what you need smoking should be completely banned
location...just of the highway advertised free Wi-Fi internet but couldn't connect......hotel knew about problem but troubleshooting answer was to "just keep trying" hotel staff were understanding but just offered a free coffee instead..........it's odd that a hotel chain that size would let a problem go on like this.......we had to go next door to MacDonald's for connection........would recommend hotel if problem corrected
The Hotel was clean and well maintained, staff very friendly and helpful. Excellent Breakfast
Nice people. Good for stay one night to visit Pink pop.
Clean, small, friendly employees, good breakfast, possibility to dinner, good price /quality ratio
Proximity, location. Limited parking spaces
Good location for what we wished to do. Easy access from motorway and rear rooms were free from traffic noise. Good value short stay hotel.
Easy to find, comfortable bed, staff spoke English No hot water to shower with.
The staff (I actually only saw 2 people) were very friendly and helpful. The location was of easy access and in a quiet area (20 km from Maastricht, our destination). The bathroom was exceedingly cold (no heater!), we had to skip the shower. The smell of smoke and fried food was everywhere, even in the rooms. And they only had pillows with feathers, so a pillow without feathers for my allergic son had to be improvised with a rolled duvet in a pillowcase. But they did their best despite the scarcity of means!
We enjoyed the location and excellent service from the staff. Although the rooms were quite small, the common areas were delightful and spacious. The staff could not have been more helpful.
Pleasant family atmosphere , friendly and helpful staff Size of shower / toilet room
Staff very friendly & helpful.Location very good.Very clean. Rooms on the small size,especially the bathrooms.Noise from the road was bad for rooms at the front of the hotel
People were all friendly,and helpfull
Not comfortable, so noisy, the bed is not clean and offers two single mattress on a double bed (unbelievable!!!). expensive!
Location, friendly staff, comfortable, secure parking A bit noisy at times (Blinds and tables and chairs being dragged about at 07:00 and 23:00) No tea and coffee facilities in room. But overall we enjoyed our stay at Atlanta
staff were very helpfull,and freindly
The hotel is for sure not four star hotel, those four stars are only in the name. Rooms were small, hot, there is no AC.
Staff were very helpful and willing to accomodate our needs.
liked the fact that it was a small hotel,well situated in the centre of valkenburg. Had to sleep with window open because small single rooms were very warm, therefore very little sleep because of the traffic.
Nice building No reception in the evening
location was ideal. The room was a bit too small, the tv didn't have a clear signal, the light level was poor and the wall light was coming off the wall.
that it was very cheap but still it was clean my tv did not work
Positiv: central situation. Very negativ: absolutely not clean! See above.
A lot of noise from the square in front of the hotel, also due to the pub nextdoor. The receptionist did not wake me up at 06.30 hours. Breakfast should have been served at 07.00 hours in the pub nextdoor, but is was not open at that moment. At 7.15 hours the pub was open but the was no bread available and the scrabled eggs had a perculiar taste.
the location of the hotel to things like rail links and restaurants on arrival at the hotel we had not been told we had to check in at a different hotel, which was a fair walk away, with luggage, then back again! and a nightclub open until very early hours under the hotel is not good for a restfull night, if you need to sleep for business, then dont stay here, if you have no need for sleep then this is a good place!
Located in the heart of Heerlen within easy walking distance of the main square and cafe areas, this hotel makes an excellent first impression with its elegant lobby and lay-out for this price-range. After such a good first impression, the room was a bit of a let-down. It's an old building, and I expect they have converted larger rooms into several smaller ones. The TV was housed on a wall-bracket, with the plug and aerial cables fed through a make-shift conduit. The breakfast was a pricey 10 Euro for the usual ham, cheese, bread and so on, and was served in the pub next door.
The bathroom was black and white with a huge mirror all renovated liked the style very much
Fact that it is right in the middel of downtown. Parking garage just around the corner. The fan in the bathroom makes a lot of noise and can not be switch off at will as it is automatically linked to the light switch and a timer.
Cheap hotel, good location Had to check in at Best Western hotel which was a good five minute walk away and not easy at 10:30pm with loads of luggage
Nice, quiet location, reasonable parking.
To dial the reception incase of an emergency you had to dial 9 or another number. I tried both for about 5 minutes but couldnt get thru to any one. The number should not be advertised as an emergency no cos if there is then somebody could be in desperate need of help but there is no one there to asssit
Staff very helpful. Secure place to keep bicycles. Would recommend the hotel but not for more than two days, see below. Little storage space in the rooms, not a single shelf or draw for clothes storage. Although two non-smoking rooms were requested one smelled strongly of tobacco smoke so that the window had to be open at all times to make the atmosphere bearable. Food generally good but hot evening meal in the restaurant served on very cold plates
Good price, clean room, nicely located between the rail station the and center of Valkenburg (very easy 5 min walk), easy 15 min rail trip to Maastricht
The location of the hotel was ideal as it was near the train/bus station and the town center. The room was clean and there were 2 pillows per person. There was a good selection of channels on the tv in the room, including English channels. We liked being able to help ourselves to tea/coffee at breakfast. We were allowed to leave our suitcase with the hotel staff on our last day. This was very helpful as there were no luggage lockers at the station. The shower in our bathroom kept switching from dangerously hot to cold. The tv was tiny and difficult to watch. The corridors and our room looked old, and in places needed refurbishing. Beds were very soft and pillows quite hard. There was no mini-bar in the room and apparently no room service (except perhaps breakfast). No food or drinks from outside the hotel were allowed in the room. The breakfast was ok, but was quite limited (E.G. no croissants, pastries, not much fresh fruit). Also, my b/f really missed having ketchup with his scrambled eggs and bacon. The kettle in our room was good but they only give you a small kit with tea (2 bags) and coffee. After this, you have to pay 1 eur per kit. Overall opinion: price too high for quality.
nice clean room. Although at the front side you have traffic, it is well isolated. The breakfast is marvelous, well sorted. To bad I could stay one night only
The staff were very friendly, the bed very comfortable and the breakfast was very good. I believe this hotel (like so many others) freshens the bed or room with a spray before guests arrive. It does make the room smell nice and fresh but it can be a problem if the guest has an allergy to sprays. So many hotels now do this, but for me it's a problem.
A good breakfast with plenty of choice Had to ask for tea & coffee for the room. Uncomfortable split beds.
location, food, price,comfort.
Service with a smile. Breakfast +++. Room was very clean and specious. Tea-coffee making facility n room was great. Very close to the station and shopping center. In short, excellent value for money. Nothing
Location excellent None
swimming pool over priced for the quality of the room
This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp. The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.
Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.
Really nothing Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!
the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one
the spa and the swiming pool room to small, no internet conection, a bit rundown
convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.
The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.
Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night
the breakfast to much noise of the trains
The hotel was very quiet and relaxing and it was in a very peaceful and green village. There was no alarm clock in the room
I liked the rooms. Very good bed. Breakfast was excellant!. The rooms were a bit noisy, because of the wooden floors. But acceptable.
It was quiet, close to events and the staff was very nice and they all spoke English. Small rooms but adequate for a two star hotel.
- breakfast ok Comfort Plus Room
The hotel itselfs was nice and the environment. The room was very loudy and we could hear everythingh from other guests. The room was next to the door of the entrance and that made it very loudy when all the people were going in and out and up and down the stairs. We could hear everything form our neighbour, when my neighbour was sneezing it was just if he was lying next to me in my bed. This was a very bad experience.
The hotel breakfast is very nice, and it is interesting to see all the guests together. The bathroom facilities in the room could be improved, such as the shower and the hairdryer.
breakfast en service oke the bed was only 1.30m that is too small for two persons, so we did not sleep well.
Room & Hotel clean, Breakfast very nice, comprehensive & Plentifull see Bacon comment. Ample Parking, Staff very helpful, Good location. Staff could not cook Bacon correctly for Breakfast / White Fatty halfed cooked, streaky bacon needs to be cooked very well done & in return has more flavour, also keeping bacon Hot in a hot water bath makes it soggy. Room was Small in Expectations for the Standard of Room Booked.
Easy access and cheap. staff has poor performance.
Very friendly and helpful staff, clean room, the location in the middle of the nature make it a perfect place for hikers and bikers. Limited bar capabilities at night. Impossible to order some (cold) snacks, no champagne (we had a little thing to celebrate...). The double-room was nice and clean however too pricy, even with the Bookings.com reduction included.
Breakfast offering was of a good standard. Walls are paper thin and suffered noise pollution from the adjacent room, as their TV volume was excessively loud. Also plumbing poor, as you could hear water being run in other rooms.
The vicinity - near all amenities Needs updating
Staff were very friendly
breakfast was perfect and we slept very well no
Friendly staff, central location Room tea facilities were not cleaned nor replenished.
the swimming pool and the ubication the girl receptionist
The room was nice and large and initially very clean, the bathroom spacious, friendly staff and a good breakfast. The room cleaning left a lot to be desired, it was only properly cleaned once during our 5 nights on the first day. After that the towels were changed but the room and bathroom were not cleaned even the bed was left unmade once. This really let the Hotel down which is a shame.
I have stayed for one night stop during my bussines trip
centrally located but quiet area, very nice hotel entry way, lovely pool area and very friendly staff Rooms need a bit of updating as well as the beds needing new mattresses, hallways need to be leveled and new carpeting - could be a 3 star + if the owners would indeed put in the effort and money
Friendly staff. Clean adequate accomodation. Pretty location.
It is in the center of the town , quite , clean , friendly , just as expected for my 2-3 days business trip.
Exceptional experience, beautiful facility and grounds. An ambiance that cannot be found elsewhere. A GPS is helpful is locating the grounds off of the main thoroughfare.
Restaurant is also good on tast and service, but not expensive. Nothing
the staff were welcoming, food was fantastic and the location superb
Everything. Service, setting, food - all without fault. Air conditioning in the bedroom would have been nice.
If you look for a real nice place to stay for business or romance this is the place you should go.The room was great with lot of space and view on nature. The staff was nice and food excellent.
A perfect hotel for a romantic weekend
The Hotel is in a beautiful location, has a relaxing atmosphere and excellent food and service. There was also the opportunity to go for a cycle ride in the delightful countryside.
The grounds where beautiful, great breakfast, great wireless internet, expensive dinner. This hotel is more about the outside than inside, but nice none the less. Not for young children; The reception guy told us we should have stayed at another hotel when we asked about a roll away bed..nice
A friendly relaxed atmosphere with attentive staff.
the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar
The quality of facilities, for example the bar and restaurant
Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.
Very good bedroom. Wide choice of food in restaurant, which was excellent quality and reasonably priced. No
There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.
just for the weekend overnight and excellent breakfast buffet a very nice hotel
Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently
The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.
Coffee making facilities in the room would have been nice.
For a 4 star hotel the hotelservice is too basic
The staff were very friendly. The bed was in the wall and this was not apparant at first! There was no free tv and I would have liked tea/coffee making facilities in the rooms or a mini bar.
room is very modern, beds are good and offering in hotel is good (fitness, skiing, wellness) The breakfast buffet was not great, coffee really not nice and scrambled eggs horrible.
Nearly all staff were cordial and accomodating. One of the people at the spa desk was not helpfull
The staff and the hotel itself are great! Everything is so relaxed and enjoyable. The fitness center is fantastic! The internet is expensive for the quality provided, and the rooms should come with a refrigerator.
The hotel is, as the name would suggest adjacent to the worlds longest indoor ski run. The staff i encountered were all etrememely firendly and speak excellent english, have an enthusiasm about them that is not matched in many high profile hotels.The facilities are well maintained, clean, contemporary and welcoming. Off season (ski season) the supporting services to the hotel are a little sporadic, the resturants / bars may be closed early, may not open or offer a reduced level of service that should not be expected from a hotel advertising four stars.
The room was very functional, clean and perfect for a short stay. Modern design with wood and warm at the same time by using unfinished wood. Personel was very friendly. Good place to stay for an active holiday. Will definately return!
FElt like a holiday - even though I was there for business.
Myself and my fiancee love the hotel due to the locality of the slope. We travel over from Norwich UK to use the facility and would relish such a large facility in the UK.
No food available anywhere in the hotel after 8 pm and not close enough to town for quick food elsewhere.
Good localization in the midtown, clean and quiet. Room was very cold. Both windows were opened and heater switch off when I came there. After switching on the heater I had to spent in that cold room a few hours and I have a throat pain now. Problems with hot water supply - I had to wait long, long time for hot water.
Free Internet in all rooms Very Close to the Train Station Church bells
Service is bad. No parking facilities. Cost a lot of money to park in the city. Rude staff!!!
The staff was extremely nice and helpfull. I arrived accidently after check-in hours and the manager still opened especially for me, got me an internet cable. In the morning it was rainign heavily, and the manager even gave me an umbrella to go to my meeting. It was quite noisy outside (located in city center)
I enjoyed my stay at the Hotel as it was comfortable, clean and above all I found the staff to be very helpful - I would stay at the Hotel in the near future and recommend to friends and work colleagues. Nothing to comment on - I enjoyed my stay.
The hotel´s location, really in the center of town, very near the train station. The food was also good, and the shower was very nice. Free internet access was also a major advantage. My room was fairly small and faced the back of the hotel and not the front, but maybe it was just bad luck... Or maybe single rooms are supposed to be at the back...
I liked the rooms, they were quite large. I liked the location and the breakfast.
The Stadhuis was beautifully renovated, especially the downstairs bar abd breakfast area.Friendly service, great breakfast. Room was quite small, but bearable.
February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands! The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.
Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.
Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return
The Spa and hotel facilities all under one roof
Relaxing in the SPA, enjoying healthy food and visiting the village. Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.
It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side
Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.
clean, calm and relaxed nature of the hotel and facilities. Not being able to make a tea or coffee in the rooms.
it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments
A very comfortable hotel with a fantastic breakfast
Lovely Hotel, in a rural setting. Internet didnt work in the rooms, neither did the telephone.
Beautiful hotel with great breakfast. I'd like to stay here with my wife. Seemed like a romantic place. Floor outside my room was very creaky, and you could hear everyone who walked past. But it is an old, renovated castle.
The manager was very accomodating and the food was excellent. Internet web key did not work, very difficult as I was on a business trip.
The restaurant was excellent - small menu but beautifully cooked, The staff were charming & very helpfull. The rooms although small were clean & stylish with views overlooking the local counrtyside, Small rooms were a disappointment - also when the wind is in the wrong direction the local 'smell of the county' was overpowering if you were sat on the terrace with a drink.
Vey individual and stylish
The restaurant is very good. The overall atmosphere is very relaxed and a great place to be for business or relaxation.
The hotel has a very nice and relaxing atmosphere. Very enjoyable. The restaurant is very good but it just takes too long for getting your meal. It is ok if you want a long dinner but if you are trying to eat a bit quicker this is not the place for you. I was waiting there for 2 hrs when ordering just a starter and a desert.
The hotel is an interesting building in a rural setting The menu did not offer anything outside of a gourmet offering
Near to locations I needed Small room for price, would have expected more. VISA didn't take so I had to find an ATM to get cash (using the same card). That took about a hour to find and return, time I didn't have to spare but had to use.
The staff was extremely friendly and helpful. The room was newly refurbished, comfortable, and quiet.