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Breakfast Tram noise
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Considerable service to guests. No.
The location was great, the room was nice and quiet. I would definitely return here.
next to station dinner/breakfast very expensive; kingsize bed not of good quality
Very close to train and tram station The beds are small
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
Very helpful reception staff
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
Better than many 4 stars hotels.
staff were very helpful and very polite
Fine service from caring hotel staff and english speaking.
excellent quality and low price Very slow for checking out
Everything was first class with superb customer service. shower curtain faulty
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
I was extremely pleased with the hotel and its location in Basel. Would definitely recommend it to friends.
A normal hotel with very good location,good stuff-gentle and helpful.near to the tram and bus stop.very convenient for a nice weekend in basel. No breakfast included in the price.old fashion design.the room wasn't enough spacious.
Good value for money, just in downtown.
Hotel is located very close to the center
Wonderful location within walking distance of the river for people taking river boat cruises. We were in the new wing so there were many stairs to climb.
We stayed there over the week-end of the football playoffs and there were 120,000 Dutch fans in Basel!!! The hotel was quiet and clean and located conveniently to everything we wanted to do in Basel. They gave us a pass for public transportaion and a good breakfast each day. It was the perfect place to enjoy the old city and the new. The hotel goes back over 150 years and as they added neighboring buildings they connected them with twisting halls and stairways that made it difficult for large pieces of luggage. But it was interesting to figure out the history of the buildings.
Friendly staff, clean and well appointed hotel, ideally situated for my business meetings at Baselworld
The room was clean and tidy and the overall quality high. The breakfast was fine.
The Hotel was clean, the staff were nice and helpfull. The Hotel is very central, overall quite good.
The welcome from the staff on arrival was fantastic and they were very helpful in explaining how to get around the city, also they helped with organising supprises for my sister from her Fiancé. They even went out and hand picked her chocolates and placed them in her room. There was nothing bad about the hotel, which makes a change! It would have been nice to have tea & coffee facilities in the rooms but this did not spoil our trip at all.
... everything was ok
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
room comfort, design, spa facilities, view
The hotel staff was absolutely impeccable in the friendliness and professionalism.
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Location Hotel Staff !
The staff was extremely friendly and helpful.
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Lighting The service at the bar
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
Everything seemed very efficient. Broadband was excellent. Breakfast was good. Staff were friendly and very helpful. Check-in and check-out were straightforward. The hotel had only just opened so a few things were still being finished off (e.g. some electric light fittings, stairwell). Towels were very thin. Cupboards seemed slightly poor quality. Furnishing was somewhat stark/cold/minimalist.
modern, clean, spacious, large selection of TV channels, free tickets to travel on city buses and trams We could very clearly hear the heavy footsteps of the customer(s) pacing the room above ours.
Very clean room. Excellent shower. Free access to internet No evening meal in restaurant
Nice new building next to the new shopping mall in Basel/Kleinhünigen. It is right off the motorway in the Klein Basel (north of the Rhein) section of Basel but not very convenient for travellers looking to stay in the city centre. However it is a short drive/short bus ride or medium tram ride into the central areas of Basel. The hotel is brand new and modern, but still under a bit of construction as of 01 Oct. the bed was "tempurpedic" type material, but I felt it was very firm and uncomfortable.
It exceeds its 3 star quality, made things so easy for us. City tax was uncluded in the final price, not informed about that.
The rooms corresponded to their description and photos on the site. The coffee at breakfast could be of better quality. Maybe replace self service machine by waiter service and coffee from a better quality machine.
The hotel is new, clean and situated in the shopping center, you could spend you free time with pleasure.
New, modern, clean hotel with free wifi which was useful for business travellers Breakfast was fairly minimal - when I went down at 8.30 there was little food left and no clean tables to sit at.
Staff were very helpful. room was comfortable. We had breakfast one morning and felt it was good value. Free internet was helpful as was the mobility card providing free tram and bus travel. should we return to Basel we would book this hotel
Great staff, good position for my needs. The fact that I had to pay SFr 15 for parking. The hotel should have a deal with the shopping centre whereby hotel residents do not pay.
the breakfast, the quiet position, the look out of my window
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
Everything was ok
good location on the tram line. breakfast is expensive.
Tram was too noisy during the night
very comfortable and convenient Found the rooms were very hot!
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
clean rooms, good beds noise from the tramway, parking system was not well explained
Excellent location. Walking distance to Maktplatz, Spalentor, Barfuesserplatz etc. The only issue would be lack of tea & coffee making facilities in the room; also it was not possible to order tea/coffee although the staff did lend us a kettle!!
There is no bar, no restaurant and no coffee machine in the room. So if you come back to your room and want a coffee or a sandwich. Forget it. This place is a glorified B&B and I would avoid you to go elsewhere.
Smart hotel, great prices and location. not brilliantly designed... form over function - room lighting and breakfast bar both need rethinking.
Location, comfortable beds, shower Size of the room, lack of storage space, inadequate breakfast for the price, understaffed in food area, nowhere to hang towels in bathroom, poor lighting.
nice rooms very noisy
proximity to the station
It was very loud, bed was uncomfortable, food was not available and heating was not controllable
Competent staff. Own car park. Valet parking. Very talented (lady) piano player in the lounge. Excellent central location.
Superb bathroom, excellent location. Walls are too thin, neighbouring rooms can easily be heard.
Location in centre and close to railroad and airport access bus.
Proximity to railway station Tram noise
Lovely bathroom and extremely comfortable bed. Liked the 2 room concept.
It was convenient to the railroad station, the staff were friendly and helpful, the beds were good. The drain in the shower was very very slow. It took 1/2 hour to empty.
very comfortable hotel for both business and pleasure poor choice in breakfest buffet
Great experience. I liked the design in the rooms. The internet connection was good. Central location near the main train station. It was more than i expected for a hotel near the trains.
Next to sbb train station.Four tram stops to the center of Basel(Marktplatz).Clean.quiet,recently renovated.Plus the free water and refreshments in the hall fridge.Good bathroom and shower.Good size of room Rather expensive. Average to poor breakfast.Average,monotonous room.Shortage of inspiration and fantasy.
Very close to the station, gifts of ice candy coupon and tram ticket.
Staff were very helpful, breakfast was delicious, free mini bar with milk, soft drink, water and juice, free ticket for local transport, location next to Basel Station very convenient and room was very comfortable - what more can we ask for.
Close to main points of interest in the city, very friendly service, comfortable rooms
Nice rooms, ice and water/coke on the floor, LCD TV, Location is excellent @ Train Station, good breakfast with fried eggs available.
Modern, clean and in an excellent position.
The welcome , the staff, the very well equiped rooms with quality furnishings and bedding, the little touches ( sugus on pillow, water and soda in ice cupboard }. And of course breakfast ! The WIFI should have been free. It is now a service that most hotels provide as part of room cost.
good all round hotel
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
Everything was fine. The staff was kind and the location ok.
Excellent hotel - central location - cordial staff - nice decor
The location is best. the stuff is efficient, car parking services were excellent.
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
well situated, convenient, clean, comfortable
Location was ideal for my business trip
The Hotel is stainless. Everything tidy & clean....nice decor & furniture. The breakfast room was very stylish.
cleanliness and customer service
This hotel was beautiful. The room was very comfortable, clean and, although very well priced, had lots of extra touches not found in other hotels. The hotel was extremely well located almost next to the main train station but there was no noise at all. The staff were very friendly and helpful and couldn't do enough to assist us. The final touch was the exceptionally good breakfast. We recommend this hotel highly. Nothing.
Wifi LAN, shower, staff welcome
The friendliness of the staff from the front desk to the restaurant. Also the location was very good and handy for the city. The noise starting very early in the morning from deliveries being made and waking us up!
The room was small, but clean. The staff was very friendly and the breakfast was also good. Hotel was located the central station, so easy access to public transport For the price that we paid, I expected a bit more. But then again, Switzerland is very expensive in general. However, if I compare it to a hotel in Germany in which I have paid half of the amount for one night, the German hotel was a lot nicer. So, in my opinion no good value for the money.
Hotel Gotthard is a quiet and small hotel, steps from the SBB station. Breakfast is first rate. Rooms are tasteful and spotless. Price is what I expect to pay for the convenience and quality offered.
staff are very friendly. one of the few hotels inthe world where minibar is inlcluded in the hotel rate. very rich breakfast
easy accessible only breakfast served. no possibility for Coffee / sandwish etc.
Outstanding service at reception, room & at breakfast. The best breakfast of the year plus free room drinks. Super. Ask for a back side comfort room. Front is noisy due to tram
We liked the bath anemities, the extra line in the shower to hang towels & swimsuits to dry, and the staff were all friendly.
Convenient for city centre and the business quarter. The front of the hotel was shrouded in scaffolding in early September 2010. The entry to the underground car park is narrow, and parking requires restricted manoeuvring of the car.
the resturant was ok the size of the rooms to small with that kind of prices almost 900swis franc for two night
Everything worked well, and the pool was nice
The room was clean and the linen did not have any holes or stains. The staff was friendly. The double rooms might be ideal for single business travellers. Under the heading "share a fart" the door to the bathroom was not only transparent but also sufficiently open so that sounds and smells could spread freely. - The heating/air-conditioning system was difficult to control and even the staff did not know how. There was no shampoo in the room, but only hair conditioner and no shoe cleaning service at all.
Pool, sauna, gym.
The Hotel was centrally located and the staff were very friendly and helpfull. N/A
The staff and service were excellent. The hotel restaurant and breakfast were very good.
Large quiet room.Large TV screen. Good airconditioning. Excellent breakfast and dinner. Presence of Spa en fittness center. No
location Pool The rooms are a bit small bad smell in room
Excellent, very helpful staff, very convenient location. A very pleasant stay overall.
Very convenient, clean, friendly and quiet. Breakfast overlooking the city a good start to the day. Lovely decor. Good TV choice.
The staff were brilliant, very helpful and always welcoming. The hotel was surprisingly quiet and the staff knew all the guests. You get a free pass for all the trams/buses in all the city zones and this is an unbelievable saving! Although this isn't in the middle of the old town, it's very close to the station and very very convienient. The trams are all maybe 100m away and you end up taking the tram everywhere! Cannot rate the staff highly enough. Only complaint was that I asked about breakfast and was told that they serve it, but no mention of cost. I thought it was included, but it wasn't, so the bill was higher than I expected, however, I partially blame myself for this!
Very easy access from the main train station and to the city center, quiet, nice view from the 8th floor during the breakfast. Disappointed by the fact that TV did not have dual language fonctionality. Increased fare due to congress taking place during that week so it didn't come to a great value for money for that matter.
good access to the train station and the tram stop; very clean and with nice interiors; courteous staff rates are steep compared to hotels with the same proximity to the train station, say, in geneva
Location, service and cleanliness of the room The centralised air conditioning did not appear to be working and when we asked Reception, they said there was no air conditioning and that we should open our windows.
Friendly reception. Possibility of smoking
The location was great, just round the corner from the train station. The hotel was very nice. My bedroom was decorated very nicely, modern and comfortable. The breakfast room on the 8th floor had great views of the city, and I was very satisfied with the breakfast selection. The mobility ticket (included in the cost of the stay) was very useful. It would have been nice if the hotel had a restaurant, but as the hotel is quite small I suppose there is no space for this. The hotel was also quite expensive, though the rate was probably normal for a city centre hotel in Switzerland.
it is in the central of the city nothing
Good central location, quiet (with the windows closed). One of the glasses in the bathroom had a white deposit in it, It had not been cleaned, although it was in a plastic bag. I was charged for breakfast for two persons for two mornings, whereas, in fact we only had breakfast on one morning, (the 7th April).
Convenient for the centre of Basel
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
No smoking inside facility
It is very central for Basel City and one of the few hotels that has a fitness centre.
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
Perfect service, friendly staff, excellent room and restaurant/bar
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
restaurant was excellent! hotel staff were very complaisant!
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
Good room. Free tram tickets were very useful. Staff very helpful No