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Staff were very helpful. The restaurant was frequented by annoying insects (e.g. flies). The staff explained that this happens in spring time.
Dear Madams and sirs, I would like to thank you for your kindness and understanding. Indeed my stay at your hotel has been beyond delightful and very relaxing which helped me a lot facing the situation that is now occurring. You have made my stay here in Murnau very pleasant and much easier. Furthermore i spent a wonderful new year thanks to your manager and his team. Last but not least, i would like to stress on the fact that your hotel is very comforting and well organized. It has top quality service and it has been a very welcoming place. I look forward to my next stay in your hotel. Yours sincerely, Mr. Salem Al Zaabi
The spa facilities are excellent
Real luxury hotel with good restaurant and very friendly staff, nice view of the mountains. Good swimming pool and spa.
The friendlyness of staff and the surroundings. Clearly this hotel does not meet the standards of SLH: it is neither small nor luxury. The furniture and decoration in the room and in the restaurant/lobby is old fashioned and used. The swimming pool has not been redone for ages. This hotel urgently needs to be refurbished and modernised. Overpriced!
The Alpenhof hotel is a great hotel set in lovely countryside and close to most of the main attractions in southwest Baveria. The hotel staff were very helpful and wellcoming, we were offered a glass of champagne on arrival which was very welcome. The hotel has two good restaurants , 1 mitchellin rated but the local town of Murnau offers several other restaurants. There was a small minibar of beer and soft drinks included in the room price. The spar facilities are excellent, indeed the best I have seen in a hotel. So if you are looking for a relaxing break with a touch of luxury this is a hotel worth considering. The beds are very firm and not the type of luxury beds you would expect from a 5star hotel
Beautiful view from the breakfast room. Reception desk staff was very rude and unhelpful. No soap, clock, or TV in room. Radiator heating system was not working and rooms were cold. We were on the 3rd floor. It was very dark and hard to see. Hall way floors were torn up with throw rugs scattered about. This was a safety hazard.
not far away neuschwanstein it is not easy to find hotel without navigation
Very quiet area
No soap in the bathroom. After our request we obtained just a little piece of soap and a portion of bubble bath for two person per three nights!. We provided buying soap in the local market. Worn furniture and no tv set in the room (although it was indicated in hotel description).
The location was okay, although nothing to do at night nearby and the casle view was tiny and in the distance. The breakfast was acceptable, and the woman working in the breakfast room was helpful and friendly. The hotel receptionist was horribly rude. No extra pillow or blanket were given despite the advance notice that a child would be sleeping on the extra couch in our room. When we complained that the heat did not appear to work the staff lied and said that it would take 2 hours to begin working. In both of the rooms that we booked the heat did not work and it was extremely cold. No TV or soap.
The panorama Too expensive, low service, poor breakfast, no TV...
nice quiet location with a good view from the room. breakfast was good. Check in and check out was fast. Lots of safe outdoor parking. Near Wies and Fussen. The lady staff taking care of us during breakfast was very helpful and friendly. The smell of the room when we entered was not so good.
Very nice hotel staff. The breakfast was outstanding. Without a doubt the best hotel in the area. It was not possible to lower the room temperature during the night. We stayed four nights, and the temperature stayed at 23 degrees C the whole time, even if we set the temperature to 18 degrees. That is not good enough for a five star hotel. A hotel of this standard should have 2 racks for suitcases in the double rooms.
This is a reasonably small hotel with rooms on three floors. All rooms clean and comfortable. The food was good, even for vegetarians and the locally brewed beer was delicious. The courtesy car was not always available but staff did cooperate. The pillows are synthetic but, for this class, should really be feather. That would also make it more comfortable. The unusual window to the bathroom is not for everybody and caused some inconvenience for our teenage children sharing one room. The beds are king size rather than twin, but are two full single mattresses.
The customer focus is exceptional; restaurant is excellent; and the facilities are first class plus.
Opening of breakfast should be earlier than 0700 and the sauna should be longer open than 1900.
Friendly and courteous service of all members of staff, from the reception desk to the housekeeping staff. Hotel well-designed, clean and efficient.
Great location, beautiful rooms and bathroom. Received welcome drink and fruit bowl upon arrival. Fantastic.
Everything! The excellent service, the design, the luxury and the quality furniture of the room & bath, the wonderful view from the room, the fine bedlinen & bath facilities, the stereo and TV, even the high quality of the material of the switches! The atmospheric restaurant with bier! A really high class Hotel! Absolutely nothing! It cannot be improved!
Best hotel I ever stay. Nice welcome drink in the room with small apetiser. Free parking with valet service. best restaurant in the town with home brewed beer. Order made breakfast. Very kind hotel staff.
Wonderful hotel -- very friendly with children -- I had my 10 year old granddaughter with me and she was well received and treated. I will return. I have already recommended it. No
Lack of a relaxing lounge area with comfy armchairs
Great staff and well kept hotel Price, although this was partly because the Euro exchange rate makes it expensive for us to go to Germany at the moment
Great breakfast buffet. Restaurant service very good. Cordial and accommodating staff. Beautiful surroundings. Very limited hotel literature in English. Lack of English translations for room instructions, etc.
The staff was very accommodating, and I especially enjoyed the pool and saunas! The food at the buffet was very good. We were in the area to see the Passion Play, and the hotel was about 1/2 hour drive, other than that no complaints.
Extremely comfortable, more upmarket than my usual choice but chosen to stay with friends. Unfortunately a little far from Oberammergau. Would be nice for a relaxing holiday by lake with some walking. All printed information in rooms was in German. My German is limited and while it should not be necessary, these days it is usual to find English translations. Probably the hotel does not have a large non-German clientele except in Passion Play years. However the staff all spoke good English and were willing to help.
Clean and comfortable accommodations with a welcoming staff, a nice place to relax in a laid back atmosphere. Our friends have two young children and the family suite with pull out couch worked great for them. The patios off the ground level were made private by a little wall, but were not completely enclosed so we could visit outside with our friends staying the next room.
Beautiful location, staff was very friendly.
Swimming / Bathing facilities are really nice. Very quiet, nice staff. The location is quite pleasant, but requires transportation facilities (a bit far from Murnau and from the train stations). Nothing.
Clean, good facilities including kitchen with utensils, toaster, oven, electric hobs. Swimming, sauna, excellent value for money. Free parking. We booked the holiday rooms. These are practically suites! Friendly staff. Shower curtains needed for the bathtub. The water spills into the floor.
typical bavarian hotel - friendly staff and reasonably situated for the village
Resturant hardly had any food, had to find fod at other places
Wonderful place! very beautifull surroundings, very nice staff. perfect for a few days of rest in a quiet and cosy place in Alps
Friendliness and service of staff Cash only basis created problems
Just one night stopover en-route to Eastern Europe, but clean comfortable room & facilities and excellent continental breakfast. Shame there are no tea/coffee making facilities in the room, but this is no different from most Hotels I stayed in. (Think it's a "British" thing - we do like a caffine hit before breakfast!)
Over all the cleaniness and facilities. no
Beautiful setting with far-reaching views to the Alps. Attractive hotel building with nice restaurant and outside seating area. Adequate close parking free to guests. Attached golf course, challenging, enjoyable and extremely well maintained. Discount on green fee for hotel guests. Friendly and helpful staff, lovely meals. The waiting staff in the restaurant were especially helpful and friendly. On the first night of our stay there only seemed to be one person on duty. This poor lady had to wait tables and man the reception. Needless to say, we spent a long time waiting to be served our dinner and were seated for 2.5 hours. But despite this, the lady in question was friendly, helpful and continued to smile while being rushed off her feet. She even found time to find us two extra pillows for our room. All the other nights there were adequate numbers of staff on duty.
The staff was very hospitable. The ceiling of the room we stayed in was too low and moving around at night can be dangerous.
Very close to the NATO School in O'Gau. Friendly staff. The one thing I didn't like was that the two restaurants in the Arnika were both closed for the period of my stay. Normally I avoid hotel restaurants, but I'll make an exception for the schnitzels in the Arnika. According to the notice, the restaurants should re-open today, but that's a bit late.
We found it very homely and you all made us feel very welcome Well done... many thanks to the chief for a wonderful Christmas dinner
Friendly staff, family atmosphere, clean and comfortable rooms.
The hotel is charming, the restaurant is very good, the rooms are comfortable, and quiet.
Free access for internet connection and wireless available.
very nice and quiet hotel, nice place, free Wifi second door between hall and bedroom in hotel room and too noisy construction of floors, made of wood
Love this hotel- we will be back. Very clean and very friendly.
The best hotel in my opinion for the NATO school students. Only 10 minutes walk from the NATO school and not far from the town center. Friendly personnel, very clean room, excellent breakfast and dinner.
the typical bavarian style and the view from my room
This hotel was located right in the heart of Oberammergau and surrounded with lots of cafes and shops. While the building is several hundred years old, the interior has been updated beautifully and everything (bedding, carpet, furniture) is fresh and very clean. Our room had a lovely balcony overlooking the square. The bathroom was completely up-to-date and even included a receptacle wired for 120V with a US-style socket. Parking passes were provided by the hotel and we had no problem finding a spot right around the side of the building. All in all, this is just the right combination of cozy and historic with modern conveniences at a very reasonable price.
Our 2nd stay here. Just as excellent as the first time! I would highly recommend for families with strollers as the have a lift.
A nice hotel in a charming place, near to the city center. Parking is on the street with a parking park of the hotel, free of charge.
Hotel staff extremely friendly, speaks good English, and very helpful throughout the stay. Hotel is centrally located in Oberammergau with easy walking access to many restaurants.
Location and friendly staff. N/A
Very good service, very good value for money, Rooms are nice and comfort but simple, 45 min drive to the ski site
Huge room with balcony and tub. Probably the biggest room I've seen in Europe so far. Staff was excellent and very nice and lent me an outlet adapter when I asked where I might purchase one. Big great breakfast.
Excellent location in town center, staff, and facilities. I had not stayed there since 1988 and it is still excellent.
Very nice room, great spa & wellness facilities, good breakfast, very close to ski resort. Far from train or bus station. English information does not exist at all. Movies on tv only in German.
the staff was freindly, the room was excellent
service i've seen better breakfast arrangements, in the region
The restaurant staff provided very friendly and efficient service and the front desk personnel were helpful in arranging an additional nights stay to my reservation. My room provided a nice balcony and view of the Bavarian Alps. The breakfast had a great variety but had I known it was going to cost 14 euro I would have eaten more. Spa services should also have phamplets in English.
Fantastic mountain view from this hotel, clean comfortable rooms, excellent food, very attentive staff, great pool, good exercise room and spa facilities. lack of air conditioning, but common in this region.
The staff (Mr. and Mrs. Richter) were exceptionally friendly. Always ready with information and service with a smile.
Wonderful people running a wonderful house that almost feels like you are visiting family, rather than staying in a strange room.
Nice room; nothing fancy, but certainly nothing to complain about. The woman who operates this B&B is incredibly friendly and personable. She provided a fabulous breakfast. That we didn't stay multiple nights ;-) Really, there are no complaints that I can think of.
Gaestehaus Richter met our needs perfectly. Our room was comfortable and clean, the breakfast offered a wonderful variety of healthy choices, and Mrs. Paula Richter looked after all our needs when we arrived tired and weary from our oversea flight. The location is ideal for the Passion Play currently happening in Oberammergau. We would definitely stay here again on a return visit.
Owner was extremely helpful. Breakfast buffet was wonderful- full of fresh ingredients and local produce. Location was within easy walk of important sights in Oberammergau. no
The view from the window was magnificent. The room and the bathroom facilities were very good. Breakfast was very fresh, a lot of it and, generally speaking, extraordinary. Our host was welcoming, very caring and nice.
the personal attention of Mrs Richter, the extended breakfast and the magnificant view
Owner - Paula- was very helpful and friendly. The room was comfortable and clean. Location was excellent- close to train station and town. I would definitely stay here again.
The staff was wonderful - very helpful and kind. The breakfast buffet, which was included with the stay, was delicious, plentiful, and included many locally produced foods.
This place is terrific!!! Mrs. Richter treats you like you are part of her family. The rooms were awesome, the breakfast she prepares is fabulous! I could move into the Richter Gaestehaus in a minute!
The warm welcome, the friendliness and helpfulness of the owner - she couldn't do enough for for her guests and - as others have said - the fantastic breakfast of course.
The Staff was very friendly, and tried their best to communicate in English. The Food was excellent. N/A.
Great hotel, close to the lake and green nature around, prefect big size renovated and clean room equiped by everything that you need. Big beer garden with a great menu and exellent stuff. Liked so much !!!
The village it is situated in is gorgeous, with a beautiful lake The bells of the village church, which is next to the hotel, tolled every quarter of an hour all night
stunning location,friendly staff,lovely bedroom,reasonable price
Staff was very helpful and accommodating. We were given a tour as soon as we arrived and allowed to use all the spa facilities whenever we wanted. The entire staff spoke English, and they were willing to take the time to translate things for us. They always had helpful tips and aided us with our adventures. They helped us buy tickets for the Passion Play, helped us find authentic local restaurants, made us bagged lunches for our visit to the castle, and provided directions and supplies for our hike thru the mountains. Included in our stay was an excellent breakfast buffet with fresh ingredients and surprises every morning. The main draw of this hotel was its world class dinners. There was always a distinctly German fare with a gourmet twist and delicious local beers (sometimes on the house) to round out the meal. Our first time to Germany Das Johannesbad made us feel right at home. Parking. Later in our stay we found an auxilary lot around the side, about 200 meters away. This alleviated the problem.
The staff was most helpful and friendly. Rooms were comfortable and v ery clean. We came by train and were about 200 meters from hotel. We were very conveniant--maybe 200 meters from the main street. I would not be afraid to recommend this hotel to anyone.
Hotel was great in every point of view. Room was comfortable, very clean. Balcony was also big and looking at mountains and forest. Breakfast was delicious. Anyone who wants to visit Bavarian castles and small towns in this area should stay in this hotel in Oberammergau.
The Restaurant was great. Staff were very helpful. The size of the room. The fact the price was higher than their regular rate due to a Trade Show going on in Munich.
The hostess was very helpful. The hotel was clean and had a wonderful view of the surrounding mountains. The beds were a bit too soft for my liking
The lady who seemed ot be only person running the hotel was very efficient in doing her business. The hotel location and its general atomosphere were also very good.
Owner was very pleasant and spoke good English, making it very easy to communicate. Quiet and very scenic location. Hotel was spotless, very clean and well-kept. Beds were a little too hard... Top sheets would be nice too; though in Europe it is common to not supply top sheets...
The front manager was extremely helpful and informative during our stay. Nothing. It was a good experience.
Location was great - only 5 minute walk into main part of town. Skimpy on breakfast buffet; bed was too hard.
Staff, breakfast, location. A very beautiful place.
Good location, really nice village, good restaurants etc We liked everything
Great breakfast, perfect location...a must stay and will do so again.
The charming welcome letter and fruit plate that was presented shortly after arrival. Immaculately clean room with great view, adjoining balcony, free, easy wi-fi access, friendly and eager-to-please staff, location, in house bar and restaurant, lovely dining and lobby rooms. Our room was recently remodeled and we had plenty of space to spread out -- desk area, several chairs, a small table, etc. We had a most enjoyable stay and thought it was a great value for the price. Meals were good but breakfast buffet was not as lavish or tasty as many others we enjoyed at several other hotels throughout Bavaria.
Staff was great and opportunity for the great Dinner Buffet was too good to pass up.
It was the only moderately priced hotel within an hour of Munich during Octoberfest that I could find .. we are grateful that your website made it available to us. But we were using it as the first hotel on our European leg and after travelling all night, it would have been good to know that this hotel is a 15 - 20 minute cab ride from the train station, and it's a tiny station in the middle of nowhere; cabs are not always available .... we were lucky, but others weren't. Distance from train station.
Friendly & Helpful Staff. Spacious Room, Great food.
The staff were attentive and efficient, and the rooms were quiet and clean.
The courtesy and professionalism of the staff and the delicious food.
They are good hotel. My worst experience ever. I stayed in the room 205 and I was bit by bed bugs. Even now, almost one month after my stay I still have marks on my hands. http://www.ca.uky.edu/entomology/entfacts/ef636.asp
The Hotel was in a superb location and the views were very impressive. It was an extremely friendly enviroment and the staff was excellant in taking care of your needs. The food was very good, Breakfast was fine but the Dinners was lovely
Loved the staff. It was super clean. Very accommodating to families. Beautiful setting. Very peaceful and quiet.
friendly staff Shower leaked onto the floor