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The room was very pretty and clean.We could even see the castle from the balcony. All staff were very kind and friendly.Good location! We really enjoyed the stay. The restaurant at the grand floor was also pretty. It would be great if you have some space to keep baggage after check out. We had to put our baggage outside, but as I have experience my baggage was stolen at hotel in paris even the room was locked.(but receptionist could not see inside and once receptionist opend the lock at reception, anyone could enter.) I understand it is not hotels responsibility though.
The staff was great. They were waiting for us on arrival, which was slightly late (8 pm). The room was comfortable, and the atmosphere peaceful. Even though full, the room and hotel were very quiet. I'm quite happy with our choice of accommodations.
very nice and warm service.Location is next to castle ticket office. Don't like toillet bowl.
Great location, just few steps to the ticket office for the castles. Food at the restaurant was fair. Facilities are far too basic.
Everything,was exactly what we expected! Perfect is the word!
Very friendly atmosphere No blind on one window - spotlight made the room very bright
Staff was very helpful and cheerful. Location was excellent for visiting Ludwig's castles. Restaurant and beer garden also very nice. If you go during high tourist season, be sure to ask for a room on the opposite side from the restaurant as it can sometimes get noisy in the evening.
The staff was great, everyone was really friendly. We had a change of plans and needed to stay an additional night, and it was no problem to request the change right at the desk. They even changed us from the room we booked to the "honeymoon suite" that had a beautiful view of Neushwanstein Castle from the balcony. Definitely a great place to stay. Maybe include extra pillows and blankets in the closet.
Easy access to Castles and beautiful sceneary at night
Wonderful location. Recommend that you have a car, otherwise would be a long walk from the train station. Location is perfect for visiting the castle. A little inconvenience with driving up the lonnnggg hill that everyone has to climb to get to the castle, can be crowded and makes it hard to drive up/down road, but we left early and didn't return until nightfall to avoid the "hill climbers". The castle is so close you can almost touch it! Room was beautiful, and peaceful in the evening. Restaurant had good food too.
Easy to get to Neuschweinstein castle by not having to walk up the hill. Room with a bathroom is actually a shower cubicle in the room itself next to the bed. Toilet is in a cupboard, and the toilet didn't flush properly!!!!
This was an almost perfect hotel for touring this area of Germany. It was peaceful, charming, and picturesque. The rooms were very clean, quite comfortable and perfectly adequate.
location restoran closed since 17.00
Beautiful location right under castle, gorgeous hotel and comfortable rooms. excellent food and value for money. should have stayed longer
Staff very friendly and the hotel has a great location near the castle. The staff will pick you up at the bus stop at bottom of the hill if you make arrangements as the walk up the hill is very far especially if you have luggage. The restraunt had very good food and a good selection of beer and wine. None
The hotel was oozing character and a perfect location to visit the Castles of Neuschwantstein and Hohenschwangau. The room could have been a little cleaner, but it wouldn't stop us from staying there again. Unfortunately the restaurant closed at 6pm and so we had to eat elsewhere in the evening.
It was in a beautiful place and we found it fun to walk through the forest to it... only 15 minutes.
Wonderful view, beautiful and large room, satellite television, excellent access to castle
The breakfast, it was amazing especially for being included in the price. They made us omelletes, eggs, and had several other breakfast options available. There was nothing it was amazing!
It is a very good hotel in a beautiful area. The breakfast is ample. It is beyond all praise.
On-site parking is very convenient and location is very close to King Ludwig's castles.
Very close to castles; newly renovated building (back building) Shower was difficult to use; Hohenschwangau very small with little internet or cheap food options
convenience, friendly staff, price desk closed during night and some portion of day
Great location and very helpful receptionist.
The landscape was great... with the two main Castles just in front of our rooms. The breakfast was delicious and varied. Most staff was friendly, welcoming and gentle. The matresses were not very comfortable, but acceptable.
The staff are very nice and the price is cheap for room. No
Good location, Good Room, Welcoming reception. The lights up the stair well of the annex didn't work. I am sure this was only temporary, but it was very inconvenient when we back at the hotel after dark after a meal out, and there was no hotel staff available to do anything about the problem. A hotel should have someone on duty 24/7.