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Closeness to the event we were attending
the staff were very helpful and friendly, food was good no lift in place to suuport moving luggage, pushchairs etc up the stairs
the location no wifi in room unless you are in the bar or above the bar maybe
Excellent staff who obviously had a lot of experience of the hotel and the area A wedding was also booked for the weekend and the full restaurant facilities were not available
Convenient location. Comfort. Staff.
Very clean hotel, comfortable bed, friendly staff. Restaurant a bit limited. Furnishings quite basic and tired.
The staff were helpful and pleasant The rooms were a little tired
Very little!! Breakfast was OK just! Poorly informed reception staff. 23.00 hours curfew asno night porter or front door key Shabby decor Uncomfortable bed
Staff did their best Wrong room given to start with, occupied by someone else. Television broken, promises to replace it not carried out. Bed very uncomfortable. Furniture very shabby. Unpleasant, stale smells. Loud, intrusive humming noise all night
I liked the location of the hotel in that it was in the central area of the historical small town. I feel that it was reasonably priced. A couple of the younger staff at front desk were not very knowledgeable with respect to historical aspects of the town. And one of them was involved with a personal chat with a friend once when I wanted to pick up my room key. I didn't interrupt because I thought that she was dealing with another hotel guest. She apologized, but said that I should have interrupted. This was not very businesslike--in my opinion. [Re #3 below: the main reason for choosing was a combination of location & price.]
Very easy to find. Restaurant food excellent. Friendly staff. Traffic noise from road outside. Room above the bar/kitchen door? Which was banging constantly until midnight.
The best bits the price and the breakfast, as long as you dont mind waiting till 9am for it. Having stayed before I was dissapointed with the room I stayed in this time, was drafty through the bathroom extractor, noisy being next to the road with badly sealed window and in need of a repaint as tired and marked. Cleaning staff over tidied my room and took my flannel and a carrier bag that I was still using. I was also harrassed about a payment from a colleague and embarrased in front of the people I was with, and they then repeatedly asked me during my stay about this in a way I found annoying especially as I had nothing to do with their booking or the cancellation, we just happen to work for the same company.
staff were friendly, good food single room very small, breakfast time needs to be more flexible served 09.00 needs to be more like 07.00-09.00
Excellent service and food It was not clear from the web site that our apartment was a short walk from the hotel.
very good staff and breakfast was lovely the only down side was our room was on top of the kitchen and to much noice in their at 5.30am in the morning and couldnt sleep.
Friendly staff, clean room Room separate entrance from main building
Apartment very clean, spacious, food was great Bit noisy outside, and walls a little thin
Very good room food excellent beer excellent Shower in room not good (lack of water pressure)
Lovely hotel and staff, stayed here twice now and both times, it has been superb, the rooms looked like it had just been fully refurbished and mine was lovely, I stayed in room 6, I had an evening meal which was a carvery at £5,95, cant believe something as nice as that can be cooked for that price and the breakfast was amazing also, it is ginormous, too much for me but I loved it all the same.
Very good breakfast and attentive staff. Tap water had pleasant taste. Steep narrow stairs, noisey first night because it was a music venue. Flow of water was erratic.
Very nice hotel, everything smart amnd clean, good size of rooms, and excellent breakfast. Good value-for-money and would definitely stay there again if needing a similar stopover. None.
Very friendly staff and welcome. Bed was very comfortable and the pillows were great. Breakfast was okay. Toast was good and tea was good. Price; £136 for 2 nights and two interlinking rooms. Would cost more at premier inn but breakfast at Premier is better Breakfast was adequate but too much fat used (driiping off bacon). Only orange for fruit juice neeeded pomegran drink or apple juice to vary. The ketlle in our room did not work properly (you had to keep the button down with your hand). Ran out of toilet paper on one occasion and had to ask for more; this sould have been checked.
everything. Good welcome. Comfortable beds. Good breakfast.
Genial friendly host A bit cold
The friendliness of the staff, comfortable quiet rooms, and a great freshly cooked breakfast. Ample private parking.
The manager Patrick was probably the friendliest person I have ever encountered. I would certainly recommend Boston Lodge to anyone looking for a relaxed atmosphere at a reasonable price.
Excellent value. Friendly, kind and helpful service.
Level access and the ground floor bedroom - relaxed atmosphere - location for nature reserve but still only 4 miles from the local town centre The rain dripping on the window ledge through the night kept me awake for 5 minutes
Comfortable room with ensuite in quiet country location. Was not familiar with having to turn on hot water switch so had a cold shower in the morning. Would have appreciated it being switched on for my arrival or verbally advised by owner when shown the room.
The owners of the hotel were very helpful and knowledgable
Nice staff/owners, good breakfast, comfortable and homely.
Loved the Listed building with old beams and antique furniture, very inkeeping with the period property. Quite different to usual hotels, very relaxed and friendly owners.
The staff were friendly and helpful For me, the location was a bit remote, with the local pub a good two miles away
Good location next to nature reserve. The en suite 4 Poster room ( No 1 ) was cramped; it is difficult to see how it could have accommodated an extra bed ( as advertised ) and still allow access to the small shower room / toilet. Similarly the advertised reference to a view of the gardens and nature reserve showed poetic licence. The breakfast room was dingy.
Ideal for birdwatching - quiet country place. Clean and tidy, owners made you feel welcome Not keen on the evening 'One Pot' meal on a tray, but could suit others.
Nice people running it, breakfast very good (slightly slow), quiet, parking, price is fair. Smell in upstairs area very strong, smelt like either strong dog smell and or damp, need to get rid of. Room was a bit small. Tv reception poor. Need better TV's and proper arial, cd (dvd) player.
Close to RSPB reserve.
The rooms were well turned out and very clean. Free internet runs right through the hotel (I think all hotels should have this for free!). All the staff were extremely friendly.
Pleasant staff and good facilities at a convenient location
Central location, excellent room, excellent restaurant, very pleasant staff. Overall very satisfied No dislikes
Whereas I only stayed for 1 night, I thought the hotel in general suited my purpose. I had an evening meal and the food was absolutely top class. Also for a welcome change with hotels, the bed was comfortable. I watched the comedy club and whereas the quality of the "comedians" was below average the thought for evening entertainment was good. I thought the "comedians" language was foul and was not merited. If they have to resort to filth to get laughs they are not doing well.
our whole stay was good from check in to departture service and food were very good
The hosts were very welcoming & helpful. Had 2 different types of rooms: 1 -family with large king size bed plus 1 single, 2nd unit - twin room with ensuite. Rooms individually decorated. Extremely comfortable and very clean. None
Excellent clean and spacious accomodation, with separate entrance and no noise from the pub/restaurant Excellent customer service Excellent carvary offerd N/A
Selflessly clean and tidy Staff very friendly and efficient Slightly confusing layout but they could only do what they could!! Would willingly stay there again
The room was spacious and very nice, spotless clean.The staff was very nice too. They already had finished serving food when we arrived so we went to the indian restaurant down the street and it turned out to be one of the best we've ever been, don't get fooled by the cheap look, it's awesome cuisine.
Brilliant place and lovely staff made us feel at home. None.
The hosts were very welcoming, and breakfast was good .room was warm and beds comfortable seperate rear entrance was very usefull went to some trouble to provide T.V. for room tea making facilities and fridge and toaster very usefull rooms were small and en suite even smaller ,the one we stayed in was at the back of the hotel and although quiet the passage leading to it looked a bit untidy and unsafe ..spare tables and chairs etc. no glasses/tumblers in en suite. not so much a hotel more a useful base for business etc.
Reading my review I can not add any more None
Nothing was too much trouble, the owners went above and beyond and made it a real home from home.The food was great quality, the housekeeping fantastic and the atmosphere great.A real credit to Booking.com. Amazing value for money.
From the minute I stepped through the door I was treated with friendliness and my every need was attended to. Room had the "wow" factor. Definitely would go back. To other guests - do not be put off by the small exterior - this is a tardis of a place ! Nothing to add here.
Staff friendly, food good, room nice and warm for arrival
Great food. Excellent room friendly staff Postcode given, directs you to an area 5 miles from the hotel, need to sort out the postcode.
Excellent location 2 mins from town centre, opposite river. Tastefully restored elegant Georgian manor house. Very well presented rooms and annexe. Large rear well kept garden and terrace. Ample car parking. Excellent full English breakfast, using some of the finest sausages. Very helpful, polite staff. Relaxing lounge, elegantly furnished with free papers, leading to full modern bar. highly recommended, very pleasant stay
The room was modern and tastefully furnished. The food was well presented and tasty. Looked a little rough from the outside
Friendly, helpful staff and very nicely decorated rooms throughout the hotel. The location of the hotel was especially good for access to the town centre. There was a slight problem with slow service at breakfast on the second morning.
Standard of room and bathroom were excellent. Breakfast was first class. Hotel very stylish. Not really apart from room overlooked road and could be a problem to light sleepers.
All good except as stated below. Restaurant excellent. This is the second time I have booked this hotel online using this facility. The first occasion my reservation was made for the day before I arrived in spite of my confirmation showing the dates I booked. On this occasion the hotel had not been notified of my reservation and therefore had no record of me. This is not acceptable after a six hour journey to get there and find there is no room.
Lovely historic building in process of refurbishment and redecoration.excellent food in restaurant . freindly , helpfull staff couldnt help enough with any request. Some work still in progress.
Good breakfast, nice lad on reception in the morning,nice flat screen tv although had to tune it in ourselves!! Hotel not recieved our booking, they had a wedding on luckily they had a room, although I dont think that it was the executive suite we had booked by looking at the picture when we got back, the room was across the yard went straight on to a beige carpet which was dirty! Told no dining that evening due to the wedding (are they allowed to do that) good job we were going out for a chinese.
The location by the river and an easy walk into Town. Hotel facilities good and friendly staff.
The staff were excellent. All meals were to a very high standard and the service was excellent. The jazz band at Sunday lunch time was a nice idea.
Stayed at Cley Hall for 1 night whilst visiting family. Excellent location, excellent room, very clean, staff extremely helpful. Excellent breakfast. Cannot fault Cley Hall. Would definitely use again