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Excellent service and facilities None
The standard of service was of the highest level. Made to feel a valued guest.
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
Nice Room! Nothing at all. Great hotel.
Great quality alround None at all
The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
Free use of Wifi, and the relaxed atmosfere in the lounge bar first night i was sleeping at the front side of the hotel, which is quite noisy, because of the mainstreet, but specially the bar which was right below me. My room was reschedualed for the following days. Perfect
Fast check in/out. Good standard comfotable room, very clean. Reasonable parking. Location is excellent for shopping. No minibar or water in room
Very helpful and friendly staff Rether dear breakfast in pretty souless interior design, perhaps rates should be B&B?
Nice airy room, clean, ditto the restaurant Not sure I'd call the restaurant a restaurant in terms of menu - was more like bar food, but was good
The room was very quiet and comfortable and the hotel is in an excellent location for the town centre. I also like the bar - very chilled!
the noise from the nigh club below, and staff were just as confused as the guests when the fire alarm went of at 2am.
Friendly staff, basic but comfortable rooms
The location We were unable to use the car park as it was closed for a private function.
The hotel is attractive from the outside and very convenient for Guildford centre The lights didn't work in one room. The bathrooms were tiny. The hot water took a long time to come through in the morning. There was no breakfast on Sunday before 8 am and no room service. There was no room to park in the car park. There was a noisy function taking place. The room was cold in the middle of the nigh.
Lovely large room at the rear of the hotel, very quiet, we were upgraded on arrival Nothing
The layout inside is good and easy to find way around. The fact that the mini-bar seemed to cause all sorts of problems on check-out, just because we had moved cans around to make way for our own water. Seems we weren't the only ones - other people complaining when we checked out that they had been charged for things they hadn't had.
Location was ideal for me, pool etc all good , large bar & food area, comfortable
Situation, access, calm, comfort. Restaurant (dinner): certainly not the level of a 4 stars hotel.
Leisure facilities Breakfast was a bit chaotic
Friendly staff, good rooms, very good breakfast
The room was large and it had all the necessary funiture. The same apply for the bathroom and the room was well cleand and tidy. The hair dryer was not working properly and it was a very cheap selection. The toilet seat didn't have the sterilised seal. Also when I cheked out I was about to be charged for another room due to staff mistake.
hotle staff and facilities are very good n/a
The room was dirty and had not been cleaned in places.
Good breakfast - lots of choice, Spa facilities good and not busy. Staff were unhelpul upon arrival. Pictures of the hotel were not true to the actual hotel & rooms- disappointing.
The staff were very friendly
Evening meal was nice but very expensive! The hotel booking was a joke, room was not what we booked, moved rooms, they couldnt find our luggage, spa pool was not working, breakfast choice was very limited, they took our breakfast plates from under our noses at exactly 11am when breakfast finished, we had to ask for our plates back. When we checked out they added items to our bill that we had not had from the minibar, even after I told them exactly what we had. The long weekend was like a prison sentence
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
The friendly staff, cleanliness of rooms and the variety of foods.
I was very impressed with the help I received as I am blind and found staff extrememly helpfull I found that my room card had not been programed properly and I accidentally was able to open somebody elses room as well as mine
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
we stayed there to attend a family wedding, - immaculate room only thing was going into breakfast at 9.30 we felt the staff were not too interested and rushing to get the room ready for lunch
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
The room was quite small but adequate with the beds very comfortable and all fittings ,bathroom etc. up to normal Marriot standards.Restaurant food and service was very good.
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
We did not find this the usual standard of Marriott Hotels. Restaurant for dinner is not recommended.
a freindly atmosphere , the linen was crisp and clean the spa was well equiped good choice for breakfast beautifuly situated in the surrey country side restaurant lacked atmosphere in the evening, wedding party took over the only sitting area and a lot of noise outside early hours am also people going to bedrooms waking us up, we were a group of 8 people including 2 children so we used a bedroom for our evening after the meal
we went for a relaxing break and that is what we had. swimming pool was nice size and not crowded and the food was excellent the weather!!
good sauna and steam room it was all a bit cold including the pool but so was the weather.
We liked the location due to it being near to shere and newlands corner. We stayed in room 16 where a noise was present all night outside our room, Sounded mechanical like the central heating or a door closing and opening all night. Complained on the way out to be told there is nothing I can do about it by the receptionist!
Room very comfortable, pool complex excelent, fantastic location, very quiet. Nothing, loved the place.
location and the wide range of channels on the tv Length of time it took for hot water to come through the system, and the cord to activate the bathroom fan would have suited someone just over seven foot tall!!
Gym & swimming pool Dirty & tired room, including hairs in bathroom and in the bed!
swimming pool but also dirty showers etc rooms are very dirty no good service ,lot of noise because there was a wedding until 0200, asked for a dfiferent room on advise of one person from the hotel was not possible, smoking area under our window
It was a business stay and everything was easy to use/find
Room service was very reasonbly priced. Spa facilities were great, it isn't very often you have a large swimming pool.
Rooms nice but a little on the small side for the money. Room clean. Breakfast good. Very hot heating! Shower curtain had been doubled up and was going mouldy / smelly inside it.
staff very good Hotel being revamped but is very jaded
,nice leisure facilities, lovely setting and grounds distance from lift to room ,
There isn't anything I can really say... Din't have WI-FI in the room.
Excellent tv / internet An improvement would be air conditioning
Friendliness of staff Poor quality of the function food especially the main course
The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!
The room was of an excellent standard and the staff were very friendly and helpful.
It is located right next to Leeds Castle, which is why we stayed there. It's a bit out of date and unloved. It could be better with some upgrading and cleaning up. 4 Stars? Only on paper!
Whilst typical of so many modern hotels, this one has some helpful and friendly staff and it is in a convenient and pleasant location. The hotel only offers double rooms suitable for disabled guests - I would have preferred a twin room.
everything was fine /clean and tidy
quiet late breakfast
The room was very comfortable with a contemporary feel. Oakwood House does not have the atmosphere of a 'Hotel'. It is essentially a conference centre with very good accomodation.
Clean, modern and comfortable room - great shower. Not really a conventional hotel - a conference centre. Dining room lacking in ambience.
The room was very nice. The food was not great, only 3 main meals on the menu.
Very fresh and nice room. Very hard to find the hotel (in the middle of a University area) Feeling of beeing in the middle of a conference during breakfast. Breakfast was ok but not perfect.
Very good value for money could be difficult to find, due to its location
the price was very god for the room the room was cold they said there was problems with the heating but no heat at night when working in the room
It was more like an educational establishment than a hotel. In the bar, men were sitting around at tables with drinks, and working with lap top comuters. One bloke was on his mobile phone all through breakfast.
The young girl and the kitchen staff were very helpfull and are to be commended.
Lovely looking hotel from the outside and in a peaceful location. Rooms were clean. Breakfast was tasty. Staff seemed mostly miserable and only begrudgingly helpful, except for one member of the housekeeping team, who was exceptionally friendly, helpful and polite. For example, there was no explanation at check-in of the breakfast arrangements, and upon calling to find out and making my way to the sparsely populated dining area, not one member of staff approached me to offer me a table, drink or mention that it was a buffet service. Great customer service, guys. The bedroom was lovely at first sight, if cheaply equipped, but the double bed was a couple of bolted together singles and consequently had an uncomfortable solid ridge down the middle, the frankenstein-esque beds also creaked like they were going to fall apart at any second which really limited the athleticism of our sexual escapades. The walls were paper thin, which meant that our German neighbours (we could hear them talking) in the adjoining room probably got very little sleep between the creaking of our siamese-twin beds and the fact that my girlfriend snores like a dying walrus. Oh, and the room was also loving placed right underneath a spotlight which was mostly unpleasant, except for the fact it made me feel like I had finally made my West End debut... All night. Seriously, if you want to stay somewhere in the £70-£90 bracket go to a nice B&B or a Travelodge, rather than risk disappointment in Oakwood House.
Room was clean and comfortable, staff were polite and helpful, bar meal selection was more than ample and well presented, all in all a pleasant stay
a very pleasant stay- made a working weekend much more enjoyable.we made use of the pool -wonderful. would have liked pool to be open earlier on saturday!
gym and pool excellent restaurant service, no pay movies
the evening meal was excellant value for money and restaurant staff very nice reception staff a bit offhand
It's conveniently placed with plenty of parking and easy access. The restaurant is pleasant enough. The cost of food, 10.95 for a burger and 3.40 for chips is a bit excessive.
hotel was well looked after, rooms and beds very comfortable. Excellent facilities. Will stay in the hotel again. Excellent value for money.
Starbucks Not overly impressed, have stayed in better hotels for the price, Towels could do with being replaced
Staff, location, ease of use, quick check-in &out. Shampoo/body wash in shower. Bit basic for a 4* hotel , bathroom floor could have been cleaner.
The restaurant and leisure facilities
Food in the restaurant was excellent
Food was excellent & reasonably priced & rooms were clean, tidy & homely Thought the mattress in my room was quite hard & unforgiving but apart from that enjoyed the stay
The restaurant was excellent! Will visit again.
The personal interest shown to us- great great - we've stayed before and, will book again (directly) and, recommned it to our friends. For me only one thing, no smoking enclosure. So, brrrr cold for a girl from South Africa!
comfortable and quite.
We were warmly greeted and directed to our room, which was down an extremely steep slope. The room was clean,comfortable and modern although, very dimly lit.The sheets were a dull cream in colour, which tended to make them look grubby white. The bathroom was modern and generally clean apart from under the rim of the toilet. a nice touch was a cafetiere with ground coffee amongst the usual hot drink facilities. The restaurant was definitely gourmet with a wide selection of starters,mains & desserts accompanied by a good choice of wines.We enjoyed two fantastic evening meals. Breakfast was delicious:fresh fruit salad,cereals,yoghurts,toast and a full English. Staff were most accommodating & very friendly. The slope down to the rooms was hazardous. a ground frost made it quite icy in parts.WINTER Would be lethal! On the first two nights the food was outstanding although on our last night my steak was cold. I sent it back with minimal fuss. However, by the time it was returned to me, my partner had finished her meal. The steak was hot, but could no longer be described as "medium" and the accompanying asparagus & dauphinoise potatoes were dried out and I left most ot this meal. I am easily embarrassed & did not want to make a fuss, but did question why it was still on the bill. I was given £6.50 reduction, but still charged £13.50 for the main meal I did not eat- this spoilt our last night & I felt that I had been overcharged.
The friendliness of the staff and the quality of the food the hot breakfast came before we had finished our cereal
We both loved the fact it was secluded and as we got to the room the rooms themselves we can only descibe as being like attached Bungalows and as we went in the design of the room was spot on all the facilities you need but at the same time nice and spacious.The staff in the restuarant and the Hotel reception were very friendly welcoming and attentive.All in all the night from start to finish was superb. Nothing at all staff and the Inn alike were faultless
Friendly and very helpful people. food good at a fair rate.
excellent accomodation, food superb, excellent sevice
Good rural setting. Generous car parking
Splendid historic coaching in but with all mod cons! Loved it!
It was a beautiful suite of rooms and the website did not do it justice. We had a lovely two night stay.
a comfortable base for visiting friends in the Guildford area
Classy establishment, beautifully maintained, very attractive pricing, excellent staff None really, though it is a remote location. You'll need a car if you want to visit a pub or another restaurant
The location and atmosphere Like so many hotels the bathroom shower taps are not easy to use
Loved the character of my room was in the Courtyard.
Good clean conference hotel. Food was fair. Room was excellent. Nothing
Staff, the architecture, rooms deco The noise and delay at restaurant the noise from the room next door, bad isolation for noise and cold from simple glass window
Wonderful garden Food not fabulous but acceptable checkout time of 9am too early
The staff were very attentive and the hotel is very comfortable ,set in lovely grounds and well furnished
Beautiful surroundings. Very comfortable and interesting building. Fabulous gardens. Staff friendly. Minor point - This was a birthday celebration the drinks cooler in the room was faulty so we could not chill a bottle of bubbly. However, a member of staff provided an ice bucket which was sufficient. a later than 10:30 check out on Sunday would have been appreciated in order to have time to enjoy the lovely gardens during/after breakfast.
Thought the rooms were good value - like the touches with the slippers and dressing gowns. Fortuntely for me the weighing scales did not work !!....Food was good too.
the room and bathroom was spacious and well decorated. the bed was comfortable and the curtains kept all the light out. the room was clean on first sight but after we found stains of old blood on the sheets and the kettle was dirty inside
Extremely friendly and helful staff,no problems at all and the whole night went very smoothly
The location was ideal for our needs, being 5 mins from our destination. We were very pleased wiith the staff and our room, and realise that being in the centre of a large town makes parking difficult, but the reason for booking the room was because we required an overnight stay and felt that £15 was excessive (we in fact parked next door but have never before had to pay extra for parking) and £16 each was over the top for breakfast (usually inclluded where we've stayed, or at most £10). We are pensioners and were attending a funeral and much as we would have liked to have parked with you and had breakfast before departing, we really couldn't afford it.
Comfortable, clean, spacious room, decent breakfast...excellent value for money.
The restaurant was beautiful and the food excellent The staff in the restaurant did not understand our order and confused yhe meal twice!
convenient access, good car parking hunt for reception staff for 08h00 checkout on Sunday morning
Nothing Tv stopped working, told us that an engineer would arrive on Monday, little point as we left on Sunday. No exchange arranged. Long narrow hole in Bathroom floor by bath. Very dated.
Nice hotel in general Bathroom very poor, flooring had chips and dirty, requires decorating!! Bed only a double and very hard
Clean and comfortable room. Adequate amount of clean towels every day. Approachable and friendly staff. There wasn't anything I didn't like.
the room and reception the evening meal
The room is very good for a price and the staff is very kind. Hotel parking lot is very huge so it is alway possilbe to park the car any time of year. The hotel restaurant is very bad. One night I ordered my food in restaurant on ground floor, the bar people made our food because there isn't chef.
Convenient location for travel to business meeting next day
The room was very small and basic, and in need of refurbishment
Nice, spacious, relatively luxurious bed and breakfast Very nice restaurant Nice location, in the middle of rural Kent though still 20-25 minutes from Maidstone Not really geared for business travellers. Breakfast is after 0930! You are offered continental breakfast in your room if you have to leave before 0930. Not easy to find, especially late at night, when my mobile sat nav stopped working as there was no reception and there was no single soul awake to ask for instructions. I suggested to the owner to alert future customers at time of confirmation of booking, with emphatic fonts e.g. capitals or bold that this may be the case, so to make alternative preparations e.g. print the map or download off line map. Do not take me wrong, overall it is a nice B&B with some very fancy rooms. Very nice for a romantic weekend/getaway!
Friendly staff, excellent food
The staff were obviously used to fussy people they were so atentive and polite. the whole location and setting the stly and decore wse fabulous and the food both cream tea bar menu and breakfast was fab to. not to pretenious just fab.
The quality of the room service food in the evening.
The location and the grounds. The room was extremely warm (no heating on) and looked to be a single, instead of a double room.
Very nice setting Could do with a few more signs from the main road and at junctions after Lenham
The setting was beautiful
made to feel very welcome everyone was very friendly and extremely helpful. very relaxing.
The food was superb, the views wonderful and the hotel itself interesting. Thought food was overpriced and disappointed to find no brandy stocked in the bar.
The little extras eg. The weather forecast left when the bed was turned back. the newspaper left in a bag that said good morning. The age related parts of the building eg. the staircase Not easy to get around for disabled
Food Main car park full because of wedding party so had to use overflow car park down road. Room smelled of drains. Bed could have been more comfortable. Because of wedding party dining room very noisy at breakfast, also not asked if we wanted more coffee/tea/toast. We did not see our waitress after serving breakfast.
Staff were great. Friendly astmosphere. Breakfast was also good with a choice of full english or continental (weekend menu). Rooms were unique and spacious. It was good to find a full sized kettle for use in the room which would be great for families. During my stay the windows were not clean on the outside but obvious this did not affect the quality of my stay but just the quality of my view.