its proximity to the city centre and the shopping areas Layout of living area, length of entrance hallway
loved these apartments. Couldnt be more central and had everything we needed. We booked a 2 bedroom apartment and got a 3 bed apartment really comfie and so clean. Will deffo book again.
Modern self contained facilities in a excellent city centre location,with friendly and helpful reception staff. Badly adjusted door closers to apartment/corridor doors,resulting in late evening/early morning disturbance.Effective maintenance could vastly improve the guest experience in this respect,as otherwise noise between apartments was not a problem.Car park location could be better explained in,say,the booking confirmation.Had to park in an alternative car park on first night.
how central and every thimg available tv toaster fridge just beautiful apartments i will defo b back and have raved to friends that they should use your apartments. enjoyed my whole stay
Superb Location! Nice modern apartments You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us by the way.) My advice if you are ataying here would be to check all areas for mess or dirt that has not been cleaned properly and inform reception A.S.A.p and bring your own towels. I am really disappointed with how we were treated and I wouldnt recommend staying here if you are a young group of people as they will try to make money out of you.
The convenience to all sight seeing and city centre shopping We were not impressed that the door lock failed and we had to be locked in from outside. We assured ourselves we could open from the inside but it actually took 10 mins of rough handling to open the door in the morning. The phones had no signal and so we could not contact reception. I'm afraid we would have to reconsider a stay at this hotel especially with children. I'm still waiting for a phone call with an apology which I was told I would get Monday and it is now Wednesday!!!.
The apartments are very comfortable and very clean! Also they are in a brilliant location, right on the main shopping street. Upon our arrival we were hit with a £500.00 'deposit' in case anything happened to the rooms.Young girls wouldnt have this type of money. The hotel staff were not very helpful with this! It was not stated on our reservation confirmation that we had to pay a deposit, the hotel said that was Booking.com's fault so I think you should update this!
Location is amazing if you are a shopper as it is right in the heart of the shopping district. You can fall out the front door right into the shops. Despite this close proximity to the shopping area of Liverpool One it is surprisingly quiet inside the apartment. Also it wasn't far from the train station about 10min walk so it was perfect. Fyi: the recepetion is on the first floor and they are open 24hrs and they are very helpful. I am telling you this as its not clear on the booking form confirmation or on the web pages and it confused me. Happy shopping!
Superb Location Clean Everything we needed was provided
Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
staff very freindly and polite There was a function on with loud music until late, it would have been nice to been informed first.
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
Frankly I liked everything.
breakfast ansd staff were great
We could not use any water facilities until 4pm on Saturday 27/11/2010.
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
Staff were terrific - from the Reception to the person who brought us fried eggs at breakfast - great team! Not a thing - better than I expected.
Clean rooms, location Uncomfortable beds, small room, 11pm check out.
A great hotel that ticked all the boxes! Nothing to report - the hotel is spot on!
Comfortable rooms. Excellent breakfast. We were in a room just above a wedding party which had extremely loud music until the early hours of the morning, preventing us from sleeping. We complained, and we did receive a discount.
The hotel is very central. (Theatre, Cinema, Shopping, Bus to the airport and Anfield around the corner). Very nice and the theme is nice and classic - cruise liner travel. Security staff seemed a little suspicious and you felt a bit watched! The doors slammed loudly. There was poor ventilation in the toilets. We were on the 6th floor and ventilation fans on the roof were a bit noisy.
Great location, warm welcome, excellent food, helpful friendly staff. Real value for money. Will stay there again and would recommend to family and friends.
All of the staff were brilliant the meals were beautiful and everyone was very helpful There was nothing i didnt like about this hotel
The Castaway Bar
the hotel was in a good location and the afternoon tea was very good value the only thing that anoyed me was magazines were advertised in the package we took hotel said they didnt have any and it was not included in the offer also sunday paper was not delivered when asked about it they hadnt got any left
Location is good,because there is near train staion,so we could get drink and food.Parking is free.
convenient location for train travel, theatre and shopping
THE NAUTICAL THEME. ROOM WAS TOO HOT.
Location, clean Lack of character
the rooms were very clean no
All the staff were very helpful and welcoming No food (even sandwiches) available after 10.00pm. At the bar, plenty of alcohol available, but the coffee/hot chocolate machine was switched off at 10.00pm. No choice of teas in the room.
we went to a concert at the echo arena and this hotel could not have been more covienient the pillows weren't very compfortable
we thought the hotel was great and staff really helpful and pleasant and would definatley stay again. and recommend to others,
i had a very enjoyable stay here great location great service and great value
central location, easy parking.
New hotel, ideal location (near the dock etc), nice and comfy rooms There were some teething problems with a new hotel. The fire alarms went off in the middle of the night twice on our 1st night. On 2nd night, no hot water. it was disappointing that the staff in the hotel wasn't able to tell us how long it would take to fix the problem.
The room was very basic, and for some reason although there was only two of us, they had made another camp bed type thing up, which took up a lot of room, leaving very limited space to move around the room when getting ready for our evening out!
The bar and restaurant areas were lovely and the service was excellent.
Location of hotel facilities and friendliness of staff Service slow at times on reception took long time to check on as result
We had the best of meals on Friday 19th Nov, beautifully served and presented and memorable and a good price. Breakfast also very civilised. The location was unexpectedly beautiful and the Gormley beach art breathtaking, making for a good walking experience after breakfast each day. We also enjoyed the excellent public transport system, we used the bus and the train, to get into the city centre. The shower was not to a standard that I would have liked, very meanflow and difficult to regulate! Saturday night in the hotel ws disapppointing and we would have enjoyed bar food availability to have gone on a to 8oc. After a very bust sightseeing day we just wanted simple food and relaxation.
Excellent value for money, very clean,breakfast really good.
Restaurant was full on the evening due to prior booking, bar food available but for proper meal had to go outside the hotel
Hotel is ok, certainly better than it was a few years back. Buffet breakfast is ok, but some of us prefer cooked to order; fried eggs not offered at all!
Decor and ambiance in public rooms. Approachable but reasonably discreet staff. Location: Liverpool accessible by rain, and coast ("Iron Men") across the road. Personally found the bed not particularly, but wife disagreed!
friendly, helpful staff
Good room size and very clean (Big plus for us). Had problems with the tv and could not find instructions. No sky to watch football. No fried eggs available only scrambled (this may have been available on request but didnt have time to find out)
It is beside a lake and near the sea. There are some pleasant walks nearby.
Excellent staff, very helpful, convenient, comfortable, very good food with good service. Would recommend this hotel to anyone. Nothing at all.
Excellent service but slow check in due to queue and only two staff at the desk - I was in a rush to get to a conference dinner and as delayed because of this. As above
Conveniently located for theatre break. Clean, well equiped, compact modern hotel. Staff were friendly and helpful. Excellent shower. Good selection at breakfast although sausages/bacon looked a bit undercooked. Although the shower was excellent the wc is separate from the ensuite and doesnt have a washhand basin and is less convenient than a traditional en-suite. Expensive bar prices.
The city center location was spot on. The friendly staff. The room was very clean and welcoming. The bar facilities were excellent. In my view an all round perfect hotel.
Good service and pleasant staff. Room great and enjoyed using the gym. Very close to many good restaurants. None really
Its excellent location to most places within Liverpool. No free Wifi on site.
Breakfast and service, piped sound into bathroom, tea and coffee in room, large comfortable room, desk and MP3 music player lead Not much -- all was pretty good
Comfortable, secure, great location for shopping Expensive restaurant...Hotel booking made on the Internet back in July and although we weren't staying until late November the money was debited in July.
Clean, modern, good leisure facilities, friendly staff, top quality breakfast. Lots of 'city' noise during the night, no bath (executive room), bit if a battle to get the internet switched on (we had paid for it in our rate), pretty expensive.
The Hotel is right at the centre of Liverpool, I felt the hotel description could elaborate more on this. Minutes away from the young and lively night life of Bold street, in the other direction only minutes from Church street with its outside craft/food stalls and a great selection of shops to whet your appetite on the way to Liverpool one. Hotel staff are excellent, very friendly however, they speak extremely fast and it was difficult to understand. They were very patient when I kept saying, I'm sorry I don't understand what you are saying. The bar is modern, fresh and inviting. The carpet outside the lift on the 8th floor where our room was loacted was very dirty.
An excellent room, the bed was very comfortable, very clean, there were excellent facilities the sauna & gym were great. We were offered breadfast for £10 each on check in but did not book as we were unsure what time we were meeting friends the next day on the following morning the offer was withdrawn this was the only fault we found with this hotel.
Hotel premises had character, staff friendly helpful and responsive, food good and good value, especially the full English breakfast, room comfortable. Room unexpectadly warm - needed window open which meant we had noise from a fan? or other machine until midnight and early (6) am.
staff were brilliant, food was very very good and linen/en-suite tip top. Whilst en-suite was 2010, shower hot water supply was 1810. Now plumbing has invented taps, why was there no radiator control so that the room could be cooled down? Don't use room 35 - escape door in corridor outsde was banging up to midnight so no sleep!
Excellent bedroom (with a superb view) in a friendly pub with a good selection of real ale!
Excellent breakfast pleasant staff Smell of cleaning products ovrpowering. fire alarm went off at night. (false alarm)
The peace & quite, exellant location
location and clean bright room
I was really impressed with the friendly service and the food and service was really good. they were very accomodating. The cooked breakfast was very good and well presented but i feel the other offer eg,cereals ,yogurts were a bit of a let down. Would have appreciated a pot of coffee at breakfast and not to have had to made my own toast. Beds very comfortable . Room was a little basic and the curtains etc bit flowerey . Shower also on the basic side and towels getting a little tired.
Very nice hotel. It was very quiet so I could relax after a hard day work. I liked everything
despite the weather, the hotel is nicely situated and very pleasant promenade to stroll along. There are several shops and hostelries to visit. the hotel itself requires some modernisation but the bars and restaurant are fine.
Superb views of the Welsh hills and river Dee nicely positioned nearness gto both Chester and Liverpool, well appointed rooms and good value for money
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them. Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.
lovely and modern, perfect location, comfortable with helpful staff Our room was right next to the lift so there was a lot of noise but other than that, we really enjoyed our stay!
All the above comments , very pleasant hotel , night staff very helpfull would def. stay again Woken at 8;15 with road works (Saturday) morning that lasted up to 2 hrs, As this is ongoing work , feel it should have been pointed out to us prior ,maybe a reduced rate (or at least complimentary breakfast as we awake so early)but nothing about the actual hotel to comment on .
The location was excellent. The hotel was superb, very clean and welcoming. Staff were very polite. It was a wonderful - all of it and i cannot pinpoint the best part. nothing.
Cleanliness of roooms, styling of decor, helpfullness of staff.
Beautiful hotel, excellent service I think it was the noise of the air conditioning or some sort of generator going all night which unfortunately kept me awake.
Staff were extremely helpful and friendly. Rooms were tastefully decorated with everything you would need ie iron, hairdryer and safe. Very central for the city centre. No Bar. The rooming list had not been passed on from internet booking.
Great city centre location The fan in the room was too noisy at night
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
The room facilities were very good; all of the usual things were available such as tea/coffee making facilities, iron, TV but it was nice to have a docking station for my ipod and the quality of everything was high. Nothing.
Staffs there are very helpful,kindness. Room is too small. Toilet is too small.
- No windows in the room - no mobile network
Excellent location close to everything, comfortable room and very clean and nice bathroom. The staff was helpful, internet cafe next to reception. We liked the small room in the basement with no windows very much - very original. We prefer small and cosy rooms. There was a tamed noise coming from the upstairs disco, started after 10.00pm on Friday & finished after 3.00 am on Saturday - was bearable. No breakfast. Had to pay for left luggage. No air-conditioning, no fresh air.
good location you got what you paid for so no complaints
We all felt very welcome when arrived
The location was excellent a 5 minute walk into town or £3 in a taxi
Cheap To many people
basic,clean and good location corridore carpets needed hovering,they wouldve been better wooden like the bedrooms
Staff were helpful. Cheap(ish) and cheerful. Towels not provided and I was charged extra for one. TV did not work.
close to work place
Nice and pretty room. I would be happier if the kettle was bit cleaner. And the bed was a little bit hard to sleep.
Staff where very friendly and helpful
Location Breakfast being served in the bar. Bar being cleaned whist breakfast being served - smell of polish.
The fabulous views and the extremely reasonable rate. Would be great for golfers! The decor was a little outdated and the room had a slight musty smell but it was clean and served its purpose
central to north wales and chester
Very welcoming and friendly owner (and family/friends). They even bought us a drink at the bar!! Great hotel for a great price
The restaurant was excellent and the staff very friendly. Bar area was a bit like an airport lounge - it lacked a bit of the character which the rest of the hotel had.
Extremely helpful staff who were most anxious to accomodate our needs, in particular a very early booking-in. No.
Cheap, warm, dry Dirty, room full of large flies. Killed 5 before realising they where entering through Bathroom window (left slightly open). Closed window and then killed the last 2 in the room. Extractor fan in bathroom had burnt out and just been left installed with blacked area all around it.
Central with good adjacent facilities Room poorly cleaned
Rooms ready when we arrived. Reception and bar staff very helpful.
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
The location and the use of the executive lounge Paying extra for internet in an executive room
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
Owners very helpful and friendly. Relaxed atmosphere. Room well appointed.
Excellent B&B beautiful location and Sarah and Patrick are wonderful hosts. Our room was beautiful with our own patio but the mattress was much too firm.
Cosy, clean, quiet, comfortable, friendly, great breakfast None!
The staff was outstanding the frunishings and lay out are amazing, and the food was wounderful.
The b&b is modern, clean, tastefully decorated. it is better than most five star hotels. the breakfast is fab. and you could not find better hosts. Shame we could not stay longer this time!!
One of the best guesthouses I've ever stayed in. Really lovely accomodation that was spotlessly clean. Exceptionally welcoming hosts, most helpful and imformative. Fantastic food with huge portions. Great value for money.
It was quiet and just off the motorway with services on site Room heaters are dated and unreliable
Good friendly staff,location to the north west,breakfast was ok but a bit pricey.The room we had was spacious and clean,wish i,d known there would be no toiletries tho,. They charged me more than the price expected and shown on my booking.com form but I had forgotten this so had to pay the higher price.
Excellent staff service
I like the fact that you are promised a good night's sleep or your money back so i knew we were going to have a peaceful night which is very good when your travelling with a young child. The location was easy to find and we had a good breakfast. The facilities were excellent too. No Complaints!
The staff were very helpfull Beds were very unconfortable and my Girlfirend couldn't use the shower/bath allthough we we're in the disabled room
Clean, tidy, good parking fcilities and nice staff. None
Clean and friendly No internet in the hotel
Ease of access to motorway Eating facilities for dinner was very poor