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It was a pretty place The attitude of the staff was not welcoming, in fact it bordered on rudeness. .
The place - in the centre of the city
Food in the restaurant both for dinner and breakfast was excellent and staff friendly and helpful The room was very basic - certainly not 4 star - not even a box of tissues in the bathroom. Lounge chairs downstairs were very uncomfortable - poor quality with little comfort
the location, the wireless internet, the food, the staff are wonderful! the price is a little too high for what you get
Quiet hotel and reasonably good food. On Thursday 22 May on leaving my room to go to breakfast I found that the electricity was off on our floor. I worked my way along to the staircase in total darkness only to find that at the bottom of the staircase a fire shutter was down and I could not get out. No-one responded to my calling and after 15 minutes the lady receptionist arrived for work and opened the shutter door. Frightening !!
The Location, lovley building in a beautiful town. We were doing a tour of the Battle of the Bulge and this was the ideal base. Very few English speaking staff, however what did I expect in rural Belgium? The freindly staff tried to be very helpful but there was a general communication problem. I would not recommend this Hotel unless the guest could speak French or was learning the landguage in which case I would strongly recommend this Auberge experience.
Was better when I stayed at the overflow hotel: Hotel de Postes Very noisy on Friday night: big disco in town centre. Bed was too small and too soft. Very uncomfortable, especially for a 4 Star Hotel!
location was good, dinning for hotel guests was very nice.
Nice quiet village with hotels own parking Put next to a room with a baby screaming all night
Cosy hotel. We used the outdoor restaurant and experienced that we did not get what we ordered. However, it might be that language difficulties (the waitress a non english or german speaker) and consequently we did not communicate well. From an international view ithis language problem seems rather strange.
The large room was comfortable and very clean. The tv had a lot of channels. The staff was friendly and helpful. The breakfast was very good. I could park my car behind the hotel.
The staff were very helpful. The room was large enough, had a nice flatscreen TV, extremely clean bathroom and good workarea with fast internet. In addition, for the quality, it was very good value for money I really liked this hotel, but for some people climbing three sets of stairs with no lift might be a problem, and it was a bit difficult to get a place to park.
A good base for exploring the Ardennes and this area of Belgium. The hotel was comfortable and the facilities of a high standard. The sister restaurant of the hotel was first class and even on a midweek evening was packed with locals - I'm glad we booked.
Hotel well situated for our requirements. Staff were very helpful and kind. Room was excellent for the price. Adjoining restaurant was excellent. Will stay there again next year and will look forward to the experience. We liked everything
ease of access to the town and area the noise coming from the town square at night
Good location, easy parking virtually opposite hotel. Very clean and comfy bedroom. Superb restaurant next door gives 10% discount for residents. Good buffet breakfast even included bucks fizz. The hotel does not have a lift, our room was on the top floor and the stairs were a bit narrow for carrying suitcases.
Staff was responsive to our requests.
Excellent location and size of room No proper parking but plenty if you wished to pay
Clean, efficient and a good breakfast.
The location was great, right in the middle of town and close to historical sites. The air conditioning was nice and kept us from any noise outside. I was a little disappointed by the exterior of the hotel but was pleasantly surprised by the room. Very large room and bathroom and very comfortable. Very difficult to communicate with the staff (language barrier). With this being such an AMercian tourist spot I would have thought it would have been different.
Very pleasant stay. The accomandations and service are excellent as is the food.
The Restaurant was excellent, great food at very reasonable price.
The location is nice, just outside Houffalize (walking distance) with good parking. The owners are a nice and open couple who speak French and Dutch. The rooms, and facilities are adequate. The restaurant is excellent, we had a couple of great diners. I'm almost 2 meters (6 feet) tall and a bed is quickly to small. Although a 2 meter bed should suffice, having a board at the end limits my movement.
We had a pleasant stay at Hotel l'Ermitage. The service was good and the food was excellent. I would recommend and would we stay there again.
Simple, clean, unpretentious comfort. Friendly. Rather slow service at dinner
We very much enjoyed our stay. Ate at the restaurant both nights because of excellent food and ambience. Enjoyed the bar and really liked the staff.
They had family rooms with a separate bedroom for the kids. The location was quiet and pretty near a stream and forest. The staff was brusque and borderline rude. The restaurant was very pricey; clear vegetable soup was 8 euros. When my husband asked to borrow a corkscrew for our room he was answered rudely, the woman gave him the corkscrew but made a point of saying she had the right to charge us to uncork. The staff didn't seem happy or welcoming.
fairly quiet location in the countryside. peaceful picnic area with flowing river stream nearby, ample parking lot for auto, an old and creaky building with an ill fitting door that would not lock, the loo down the hallway, and vastly overpriced for value received.
Cosy family atmosphere
Nice hotel with a good restaurant. The location was very scenic
The size of the room was good and the fact that there were cooking facilities and a fridge. We did not like the fact that there was old bread in the breadbox and food in the cutlery drawer. The table cloth was dirty and the bedding was clean but very old. The meal offered for the evening was supposed to be typical Ardennes and it was not. The owner tried to charge us more for the meals than quoted and tried to insist that it was usually mandatory for to eat in the hotel.
Lovely room, lovely village and countryside, friendly welcome.
Hostess very friendly. Room comfortable, nice view over garden/countryside. Small shower. Evening meal at extra cost very reasonable. Shared toilet. Basic breakfast, no choice.
Very good None
A great place! Charming, comfortable, clean, very friendly atmosphere.
Very friendly and welcoming. Good food.
We used La Pommeraie for an overnight halt - but wished that we could have stayed longer....
La Pommeraie is a very nice small hotel in the middle of beautiful Belgian countryside. House is old, but very well maintained & decorated, rooms are clean. Owners were very friendly & helpful, breakfast was tasty, especially home-made jam :) We really enjoyed our stay there. Stairs were quite steep, as in many old houses, but not a big deal.
The room, the breakfast and the dinner. I´d like the staff, they were really intrested of our stay and very helpfull.
The friendlyness of the couple who were running this hotel was hartwarming. The room was cosy and clean and the breakfast was also very good.
dinner was great and the facility was AAA quality the way the red headed lady treated me on arrival and later times whem questions were asked her. terrible personal attitude
Very nice place to stay, but they need to place a few more road signs to direct you to the hotel not a thing
the hotel advertises a good rabge of facilities & all year round entertainment, but when we arrived the pool was shut and only open till 5pm the following day. too early for us! no coffee or tea in rooms and none available to be brought due to staff shortage. The bar and restaurants were shut for the winter and the only room open was the breakfast room. The breakfast was incredibly poor and when asking to see the menu for the evening we were told the only choice was Lasagne!! saw three staff members for the time we were thereand they were very unhappy people, Had to drive twenty frive mile round trip to Bastogne twice to eat in the evening when we were very tired, Not recommended.
Great price! Excellent breakfast! Receptionist spoke english making check in and out easy. Some language barriers still remained in other facilities of the hotel. 08-10 check out time too early. 1600 check in too late.
The rooms were very nice, clean, and we enjoyed the balcony. Hotel services are not well explained. For instance, the meal reservation arrangements and options, if any, were not explained when we checked in... When we attended the resturant, the arrangements were made for us there by the dining staff. But then we discovered that those meal reservations then did not allow us any flexibility in case we might decide to eat out on the town. One evening, a couple in our party did not eat there because his wife could not eat veal. The hotel staff offered no other memu and said that we would be charged for those meals anyway. Is this the only way you provide/serve meals at the hotel?
Assumed all meals were being taken at hotel and charged accordingly. had trouble sorting it out. Also had trouble trying to settle the bill the night before an early morning departure. However they did let us in the end. Tip if you are booking more than one room use seperate bookings, I had to pay for both rooms they would not split bill.
we liked almost everything! large breakfast area, bit institutional
We were very pleased with the hotel, the staff and the restaurant and the bar. The hotel is situated in beautiful surroundings and Hoffalize is a very nice town. An exellemt base for a visit in the Ardennes.
Big rooms, very quiet. No internet access in rooms.
Swimming, kayaking no
The location is wonderful, right in the middle of the Luxembourg region of Belgium, in the quiet countryside. The room was perfect: clean and tidy, with a large bathroom. I cannot stress enough how quiet it gets in the evenings though: if you are a city dweller and need to hear some noise in order to fall asleep, this might not be the right location for you. The price/quality ratio is also amazing: 55 Euro for my room seemed like a bargain. The breakfast! By god, I am in Belgium, a region known for having good bread, and all I got was some ersatz of white bread. I had a long day ahead of me, so I gulped it down, but I think even reheated baguette would have been better than that. Also, the hotel was empty when I got there, which gave me a bit of a scare (although there was a cell phone number written on the door in case of absence).
Room, decor, cleanliness, breakfast restaurant/bar closed on sundays
Staff was very corteous. Smelled like mildew, I have asthma an is easy to tell when there is mildew problem in a building. My lungs let me know quickly.
Since the room reserved was not big enough, the staff gave us another room next door. They helped with heating food since the restaurant was closed on Sundays. Although they spoke some English, it was very difficult to communicate
The location was great, excellent breakfast. More interested in the restaurant than providing the little comforts for the hotel guest. For example the bar area was not manned and was inaccesable outside of certain hours so you had no where to sit and relax.
Good breakfast. The non-smoking room smelled strongly of cigarette smoke. Opening the winows did not improve the situation. i could not make the bedroom heater function.
Very friendly staff
The staff was super nice, the place was really cute and comfy.
Location, cleanliness, pleasant staff.
The staff were wonderful as was the food. The recent renovations made the hotel quite lovely and pleasant to saty in. All in all, my family and I had a top-notch experience here!
comfortable room light in room was not working and the waiter in the restaurant had some strange ways of looking to the guests.