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Clean,efficent choice of food could be more adventurous
Very lovely inside, immaculately clean and beautiful decor. Bar was fab in the evening and very close to the airport. Tea and coffee inside room would have been nice. English written guide on restaurants in the area not provided.
The location, cleanliness and swimming pool Would have liked to use the pool earlier in the afternoon
Very close to ALicante airport
Hotel is near the airport and has good service.
The excellent help in the restaurent.
bar prices very expensive
well organized, very nice, friendly hotel
Everything was as I would expect of a good quality hotel.
The staff was friendly and helpful. The breakfast was good. I liked beig able to park in the garage. I think the bathroom should have a door ,
The setting is fantastic, also no maids crashing and banging when your trying to have a lie in. loved it here will definitely be back again.
The gardens of the hotel were beautiful. The cabana rooms very secluded and private. Location excellent for visiting the palm gardens. The rooms were very minimilistic.I realise this is the case these days, but there was no mirror in the room (apart from the bathroom - which being a wet room was not the most usable of places after showering). Also there was no desk/dressing table on which to store things. The people who design these rooms, should actually try and live in one!!!!
Excellent service and although due to the delay in our flight meaning we only arrived at the Hotel at 23:45 we still had the ability to have what was an excellent dinner - all in all an ideal start to our 2 week vacation in the Costa Brava
Location; staff especially those in dining room
The location is really unique - among the palms of the World Heritage area in Elche. Stunning gardens and a really good restaurant. Great value.
cleanliness of hotel in general overcharged for breakfast on departure.
A bit tired ie the room/bathroom
small bungalows so you feel you are in a middle of a rainforest or beautiful garden nothing
Tasteful rooms rooms in small units set in a palm forest. Extremely good but pricing restaurant. Cost of parking Euros13 per day, but still cheaper than other local parking.. The pathways to the units over which you need to take your luggae are crazy paving and difficult to use.
Very nice hotel, friendly staff, great chambermaid service, very clean room , excellent large bed, good pool facilities. only had breakfast one morning as it was just ok, and there are lots of cafes around to have a very cheap breakfast.. drinks at the hotel bar expensive. overall a very good experience, would recommend.
Easily accessible, comfortable room, fast & free internet connection Bar Closes at 12pm, No night service, No coffee making facilities in room (or after 12). Unable to obtain smtp setiings to send e-mails despite three enquiries at Reception
The room was large, comfortable and clean with good facilities. The hotel was within walking distance of the city centre and palm gardens. The staff were friendly and helpful and there was plenty of parking space. Tea and coffee making facilities would have been welcome.
Swimming pool was wonderful.
Excellent restaurant We asked for an extra pillow but were told this was not possible even though in the information in the room said it was OK to ask for an extra pillow. The particular member of staff should be reprimanded for being unheloful.
Location, easy to find, snack bar appeared closed at 9.pm Menus in English please
Excellent restaurant and comfortable room No internet access in room/ wifi
Although this hotel is situated near to the centre of town the nearness to the tropical gardens with all it's palm trees give it a feel of being in the country.The staff were all cheerful,competent and willing to oblige.Before I retired I travelled a lot on business and this hotel had all the facilities I would have required.The only possible complaint was the instruction to reach the hotel seem to have been outdated by the new roadworks. We had a thoroughly enjoyable stay and were very well looked after.
relaxed atmosphere and excelent restaurant.
The swimmingpool was great. It was also nice to find, great location. It was bad that the cafteria was not open on Sunday afternoon.Had to go to the resturant., but it was excellent food there.
It is very 'family' friendly and the range of food on offer suits all tastes and budgets.
Great golf course, very trendy hotel, rooms very clean and comfortable. Not much English spoken with reception staff
Excellent and spacious rooms, unique bathroom, great modern design, friendly staff. However the management of the hotel could be improved, as it seems. The hotel staff in the restaurant and breakfast room work extremely hard and keep being friendly under all circumstances, but there are simply too few of them to serve the guests in the proper way (result: long waiting times, cold food, empty buffets). This is really a pity for such a hotel. Besides, when there is a party in the hotel the other guests seem to be forgotten somewhat and might feel not so welcome.
we were impressed with the room, the comfort and the cleanliness also the style in which the hotel is designed the cost of breakfast is too much, and it is to far to walk to anywhere else to eat.......maybe this is why the breakfast is so expensive
The staff were friendly an d helpful and the hotel was very luxurious. There were only four of us staying in the hotel and the breakfast was not what you would expect from a 5 star hotel.
Absolutely gorgeous hotel. We had a superior room and it was extremely comfortable and spacious. It had the best bathroom I've ever seen and had a decent hairdryer that is so important to us ladies! The pool area is very well presented, with very comfy loungers. Some attention to quality is needed in the restaurant, although the staff were very polite and friendly.
We made our booking on the the same day as our arrival + we had a very very late arrival (3 am). Potentially these 2 factors may cause a lot of trouble in hotels (non-existing booking, no-show booking etc.) but at this hotel it was no problem at all and everyting went very smoothly! Nice hotel, very new and comfortable. In the middle of an 'industrial park' but very close to the airport. The night manager set our wakeup call 30 minutes too late; ouch!
Food was great, service was great but location was not easy to find
friendliness of staff
The staff were very helpful, especially the front reception when we checked in. It was beneficial to have staff that spoke English as well. The food in the restaurant was quite good too. I think that the advertising for the hotel is a bit misleading in letting visitors know how close it is to the airport. In taking a taxi both to and from the airport to the hotel, it was not 3km away, but more than that. It may have influenced our decision to stay there if we had known that it was farther and that the cab was going to be that much more money. Additionally, the connectivity of the internet was poor and should be enhanced. We found the signal to be inconsistent regardless of whether we were connecting wirelessly or via ethernet cord.
the view, the hotel is in a industrial park
Parking was good also garage facility Room smelt of cigaret smoke!
the room and reception staff were very good - parking options good location for a tourist was not great it is in an industrial estate and was not easy to find the signs were not very clear
Accessiblity tothe airport It was too lonely/quiet
The only thing that we liked was the convience for the airport. Yes there was, and I will be writing to complain. For your information we were treated very badly in the restaurant.
It was comfortable - unfortunately it was not that close to the airport. It needs a swimming pool.
it is centrally located and is within walking distance of the tourist attractions in Elche. The staff were not always up to standard - eg a cleaner entering the room when the "do not disturb" sign was on the door and catching me in my underwear. Another day the room was not cleaned.
The cleanliness, peace and quiet and central location.
clena and good size rooms and excellent breakfast facilities
Excellent staff, rooms and a very lovely city. No.
Excellent location, friendly and helpful stuff, rooms clean, quite big, fully equipped (LCD TV, mini bar, etc...)
Location and comfortabel room There was no view form the room and the window was frosted glass
very close to the city center not a nice smell in the bathroom
the air conditioning and the friendliness of the staff at reception
The hotel was modern, clean and comfortable and in an excellent location in the centre of the town. The hotel staff were always polite and friendly. The room was a little hot as the heating was apparently on in all rooms (due to the time of year) and not independently controllable.
Affordable accommodation. Basic but clean. Free Parking is a must. Restaurant closed early. Internet not working in rooms, only at the lobby. Bring shampoo, comb as none as complementary. In the middle of business park. You would need a car to get around.
location Minibar to room
basic, good comfort,good location short on staff especially in afternoons. receptionist had to cover bar as well.
Located in an Industrial area.
I thought that it was good value and I found the receptionist very friendly and helpful. It is located in an industrial estate so the surroundings weren't very attractive, but there was free parking and easy access by bus into the town centre.
Nice hotel, clean and tidy. Convenient location. Friendly staff.
location Minibar and internet to room
free internet, staff very friendly, bar avaliable when you want. good value for money. the location is a big problem but nothing can be done about that now. its too far from the centre of town. would recommend for the quality of the hotel but would recommened instead a hotel nearer the centre.
Good stop over - easy to find off motorway.
It was very attractive ,immediately upon entering the reception area you got the impression that it was a quality place. The fact that a cafeteria was not available at any time,but as we'd brought our own tea and coffee,with a travel kettle,this did not cause a problem.And I think parking could be a problem in the summer months.
The complimentary mini-bar was limited to water and soft drinks unlike a previous ac hotel that we stayed in. They also offered beer and spirits.
Hotel is located in an awful industrial area, behind a gas station. You can hear all noises coming from the gas station. Strange people around the hotel that make you feel unsecured. Food selection is terrible,
Cheap, and away from city Noisy
No where to eat a evening meal . Very poor selection from Hotel Menu. I was on a business trip . I want more than fast food from a hotel.
I love the AC hotel rooms always (even if this one was a bit small), especially the bathroom design, and this was no exception, and also the soft-drinks and water mini-bar completely free of charge is another AC feature that stands out. Nice small gym. Nice breakfast and food. Nice girl at reception gave me indications on where to go for a run, and for dinner Position on the outskirts of town in an industrial compound, but it's ok if you're on a business trip like myself
Location good, staff great, pleasent atmosphere No catering over the weekend, had to go to town for dinner
We arrived on Friday night and there was no facilities for hot food and no were local to eat very poor
Special attention given by all staff. They really go out of their way to make your stay as enjoyable as possible. If paradise would exist, this could be an example of "a little paradise. Great service and quality...A quiet spot hidden away from main road and tarmac street but well indicated. Design Pool with great views. The construction works of the Spa. But they have to happen...But once finished....An even better place to go to.
New hotel with modern decor and luxury bathroom Not suitable as a base to explore the area as isolated and tarmac road lead to a dirt track for last half kilometre..Small swimming pool and not inviting to swim in.
Everything was beautiful and the staff very attentive nothing, we stayed 2 nights and it was perfect
The friendly hotell staff and the good services. the breakfast
Only good for the travellers with the car!!!!
the rooms were large and clean. The rate was quite good. it was very hard to find. The address given at "booking.com",Partida de Eula, 75, 03330 Crevillent , is in fact a postal address where the company operating the hotel is registered. The hotel itself is in different place. also, there is no 24h reception.
pool and room size!
Staff were very good and helpful. Food was good and the rooms had A/c and very comfortable
nothing the rooms were not ready the price of drinks increased during the evening and we were told take it or leave it we were a large party and were removed from the terrace at 8pm to be sat on the edge of the car park they wanted to close at 12pm and we were told they were locking the door
The restaurant is very good.
Great value for money. All the staff were very friendly, professional and altogether very accomodating. Spa facilities were excellent, food and its presentation good. Would thoroughly recommend. Will definitely book again. Only critiscism was very noisy; road noise, and a wedding party, directly below room, until 4am.
A very comfortable room and a very good welcome from the staff who, without being asked, had put us on the quieter side of the hotel. An excellent evening meal in the restaurant, and a simple but adequate breakfast. On a fairly busy main road and would be noisy if not in a room on the quieter side of the building.