Would you like to save as your currency permanently or for this visit only?
They lost our reservation! We ended booking at another hotel.
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
FACILITY, Pool, gym We had booked the room for our honey-moon and the room they gave us was a suite facing the car park and right next to the lift. And this was after we were given a room on the 8th floor that stunk like toilet.
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
We were able to come to Maui on short notice. The westin exceeded all our expectations
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
The flamingos and swans were absolutely beautiful. The pool was a little cold.
At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
Top shelf overall. The beach. Too much coral and rock.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
Very relaxed resort. The grounds are well kept and the rooms are comfortable. We've stayed before and it is a great place to stay. Probably time for the carpet in the rooms to be updated. Other than that, everything we excellent.
Hotel shows signs of age and room felt very moist and had a faint mildew smell
Live music or dancing every night at the Tiki Terrace. Sunday Champagne Brunch Buffett is the best. Really wish there was a hot tub/ jacuzzi on the premises, and a larger pool/ kids pool.
Staff was excellent helpful and courteous We were pretty satisfied with everything
Location Micah birds Garden area Room and lanai Attentiveness by staff when we had a problem with some missing snorkel fins Staff in general were relatively friendly and accommodating other than one lady at the valet area Champagne brunch and dinner at tiki terrace food was good, but not great Missing belongings - a pair of our fins went missing while our luggage was being moved to our room Some staff at curb not very welcoming
Location was okay. We had to change rooms after a very direct discussion with the night manager due to the bugs infesting the room. The room we moved to was down one floor and it, too, was bug infested. The Manager, Mike White, called and assisted us in finding another hotel (condo) that was satisfactory and did not charge us for our one night stay. He said that they had recently replaced their pest control company to improve on their pest issue and hired a new Housekeeping Manager to correct housekeeping issues. (The room had obviously been wiped with sour cleaning rags and cleaned with dirty mop water. Both rooms stunk.
Rooms were comfortable and included a fridge. Very convenient location ... on the beach and walking distance to Whalers Village (with an ABC Store for reasonably priced food and souvenirs.) Loved the Hawaiian music and hula every night from 6-9 (included.) Staff were so pleasant and even had a farewell ceremony with free Kekui beads. Would definitely recommend to friends and I'd go back in a heartbeat. no complaints whatsoever
Location was terrific. Grounds were very well kept, beautiful Close to golf, beaches, shopping and more... Food was not great, but only ate at the Tiki Bar Hotel is extremely outdated.
We were very pleased with the central location, the beach, the facilities and the rates. Thank you! That the breakfast was good for only two days, no exceptions. We missed out due to jet lag and not reading through everything. We were staying another 3-days so still would have benefited from your presentation. That was very disappointing. The only other complaint is the cost of your buffet in the morning. We opted to eat elsewhere each day.
Hawaiian atmosphere the beds weren't that great
Great view of Kaanapali Beach from ocean front room. Daily breakfast buffet was very good. Nightly entertainment Hawaiian music. Only 2 elevators that are slow.
Nice beach view, nice patio, more privacy, daily cleaning services, nice cupboards. Overall novice place to stay. Cheap compared to other hotels. It should be morndenized.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
Friendly staff. Everything exceeded our expectation
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.