Experience contemporary design with Hawaiian accents in our 19-story hotel. Choose from 317 guest rooms and suites, featuring a private lanai (balcony), king- or queen-sized beds with partial ocean or city/mountain views and HDTVs with laptop connectivity. Wired and wireless high-speed internet access is available in all rooms, and WiFi is complimentary in the main lobby, mezzanine level and poolside. Refresh under the oversized ‘rain’ walk-in glass shower Swim laps in the heated outdoor pool or work out in the 24-hour poolside fitness center. Order room service or dine at Trees Restaurant & Bar for breakfast and dinner. Stroll through the Hilton Hawaiian Village Waikiki Beach Resort, our sister property only one block away, to enjoy the widest stretch of Waikiki Beach Get to work at your in-room ergonomic workstation, or in the well-equipped, 24-hour business center. Our 10 meeting rooms accommodate up to 100 guests for functions, seminars and banquets. Hold meetings with colleagues in our conference rooms. Ask about our A/V equipment services. Savor a warm, signature chocolate chip cookie, a welcoming gift to you from our DoubleTree by Hilton Alana Waikiki Hotel staff
It is very apparent that this was restructured. The bathroom had a sliding frosted door that did not lock; the couch area was beyond the beds and it was separated by two sliding doors that were poorly constructed. We had the unfortunate luck of being next to the elevator and ice machine.
Walked accross the bathroom this morning at 610 am and my foot crunched on a roach, i turned on the light and counted (no lie) up to thirty bugs. They had no other rooms availible so I packed up and found another place. I had to toss out my toothbrush, combs and brushes. Nasty!
if this is how Honolulu hotels treat guests, it' no wonder the tourist business is flopping. Internet was $10 per day AND TERRIBLE. Valet parking was $29 per day and stopped at 10 pm. So you leave your keys in car and hope a valet gets it and not a drug addict.
We just got back from a 7-day stay at the Doubletree Hotel Alana. My husband and I were there for a high school basketball tourney. We were offered great rates through the school so we really got a great deal for the quality of our accomodations. I really have nothing but positive things to say. The hotel is going through a renovation - the top 6 floors/lobby had been through the renovation already. I requested a renovated room prior to my arrival, which the hotel was able to accomodate. The room was great - all new decor so it made the stay very comfortable. The front desk staff was wonderful - always friendly and wanting to accomodate my requests. Housekeeping staff was never in our way. The valet guys were friendly and helpful. The location is very accessible to restaurants, the ocean, the bus lines and shopping. The warm cookies (provided at check-in and really any time I asked for one) are awesome. If I had anything negative to say it would have to do with the renovation - the jack hammering for the lower floors could sometimes be heard/felt - we were probably in our rooms more due to 2 days of rain. But the renovations should be over within the next couple of months so that should not be an issue for future travelers. I would definitely recommend this hotel to others.
My wife and I stayed for a week at the Doubletree Waikiki. Overall, the experience was not bad. The biggest disappointment by far was cockroaches. We saw a few, both living and dead. Part of the problem was because we booked through travel website, the hotel put us on the lowest floor, closest to the kitchen. Do the math. My next biggest complaint is really against the Hilton Corporation, not this particular hotel. Because we booked through Travel Website, we were not eligible for Hilton Honors points for the trip. That was really disappointing, as I have been a member for years. The room had a shower, but not a full bath, but we knew that before we went. It wasn't all bad. The manager did give us breakfast coupons to make up for the roaches. The location was nice overall. Waikiki is somewhat like South Beach in Miami. The Doubletree was close enough to the fun things to do, yet far enough away to escape the constant noise and traffic of that main stretch. The hotel pool was small, but fine. The beach was maybe a 10-minute walk away. Overall, I found the Doubletree to be a alright. I'd recommend people do their research, and more importantly, think about what's most important TO YOU. The roaches were gross, and I thank my lucky stars that my wife is not easily flustered by such things. However, the money we saved did allow us to take a day tour of Pearl Harbor and on another day go to the spa. In that sense, it wasn't a bad deal.
The service was very good, very attentive & professional. I was less than impressed with the room.Not very clean, outdated, dirty fingerprints on the door & unbelievably noisy. the street noise kept us up all night.The clerk gave us a 'free upgrade', w/ocean view. You can keep the ocean view, it was definitely a limited view. the upgrade put us right next to elevator & worse yet, the ice machine. why do people need ice at 2 a.m.? it sounded like people were in our room getting ice. will never stay here again. Spent another night at Outrigger Reef on the beach which was much nicer & even cheaper.
Hotel is centrally located, walking distance to many tourist places, beach easily accessible, and close to the depot for various tours.
I stayed here one night. I was not impressed. There were apartments which my room overlooked. This did not seem like a good neighborhood and was a long way from the beach. I could see the water in the distance. The lanai is very small. This is an older hotel in need of room upgrading. The bed was not up to Hilton standards by any means. It was not comfortable. Parking was very expensive but the valet got my car immediately when I asked for it. The good points of the room are the frig and microwave, but finding a grocery store in HI is quite a feat. The bathroom had a tub that you have to step up 3 feet to climb into. Not made for arthritic people for sure. For the price you are better off searching closer to the beach.
Thanks Doubletree for a wonderful Hawaiian experience. Your hotel embodies the Aloha spirit. Effectient, friendly staff from the top to the housekeepers. Hotel in a convienent location and is safe. The only concern I have is the hotel will under go renervations this year to be more suite oriented. The problem is I hope they don't raise the room rates so much that I can no longer afford to stay there.
My wife, 8-year-old and I stayed here for 8 days in October. Our overall experience was good, but we wouldn't stay at the Alana Doubletree again. This hotel is in good condition. The staff is very kind and courteous. The pool was small, but worked for us. Important note about pool, if you?re looking to sit in the sun, one half of the available patio space and the entire pool are in the shade (of the building) for the entire afternoon. While the hotel is non-smoking, people still disregard the law and the hallways often smell of smoke. The three elevators are microscopic in size but lightning fast. The rooms are also very small. The shower/tub is literally a half tub into which you have to ?climb? (big step). If you?re looking to take a bath, this isn?t the hotel. The only restaurant on the lowest level has a VERY expensive buffet breakfast or normally priced ala carte menu. The big plus of this hotel is that the room rates were half of what the Hawaiian Village was asking. This hotel is also on a very busy street (Ala Moana) so police/fire sirens are very frequent. The location is excellent. . . adjacent to Ft. DeRussy and its beautiful parks. 15 minute walk to the beach. 10 minute walk to the major shopping districts. Next time we?ll look to stay in a hotel that offers a larger more normal sized room.
We stayed at the Doubletree for 4 nights and had a great experience. The hotel was clean, friendly, and met all of our needs. The location was great, we were within walking distance and bus transportation for many things. The hotel staff was most helpful with shuttles and taxis. Would most definetly stay there again and would recommend it to anyone!
The hotel was a big disappointment. Construction was going on directly outside our door with loud drills at 9pm while we were trying to sleep. In addition, there were asphalt grinders working from 7pm-7am doing a complete road resurfacing project the entire week we stayed. Was able to switch rooms but was disappointed in the ''whatever'' attitude of the staff when discussing our experiences with them. Finally, the activity coordinator was not welcoming and didn't appear to either have much knowledge or willingness to help us plan our activities during our stay. Will never stay there again!
Watch out for extra fees. Hotel charges $ for parking, $ for internet access and $ for a roll away bed. This nearly doubled the overnight stay cost. Hotel is good other than that.
Room and staff were fine. Staff were friendly including maintenance crews. pool was ok. fitness area were 1 operating treadmill and 2 bikes (really don't consider that as a fitness center). Directions throughout building need updating; many point to incorect locations (business center, convenience store). Hope you are not the unfortunate person that gets the room with the ice dispenser outside the door. Concierge?s desk was always empty, only attendant at front desk was available for directions, assistance. It was a short walk from areas that visitors would want to see, but would prefer a location with something fun to do within the same block. Seems management has not attention to detail and if you looked into the office on the second floor that was visibile you would also say disorganized.
When we arrived to the Alana, early in the morning after a long flight, we were told we could check in but that the room my sister had paid for as a wedding present would not be available until the following day, we were given a 'penthouse room' which had a lovely dining table in it, but no bed!, just a pull out sofa. My sister was very dissapointed in our treatment at the hotel as the next day we were not put into our correct room until we arrived back from a Luau at 11:00pm after having asked what was going on three times that day, there was no discout price offered for that night until I asked, and my brother in law had to call from Australia to complain, and then we were offered a $50 meal voucher. As this was the first stop on our honeymoon we were quite dissapointed, having said that the reception staff are friendly and one in particular helped us a lot with organising activities, the suite rooms are a little dated but comfortable. I thought the price was a little high for the quality of the hotel.
We were very happy with the location, it was close to many facilities, including a laundromat, a supermarket,small post office and eating places and not too far to walk to Ala Moana Shopping Centre or downtown Waikiki.The staff were extremely generous with the lovely cookies. There was a beautiful park on the other side of the road and our view from our room was great, we could see the park and the ocean and see the general activity of the area. The staff were quite helpful especially Apryle in the restaurant and Keith who cleaned our room. Our bed was very comfortable and room was quite good. It is an older hotel but we preferred this location as we weren't confronted with lots of hotels around us. We were also close to a local bus stop and everything that we could possibly need. The air conditioning in the room was great, it worked really well as when we stayed when it was very hot and humid in Honolulu. I would definitely recommend this hotel. The only thing we found a nuisance was that the choice of TV stations was limited even with the few cable stations offered but this wouldn't stop us from staying there.
We were treated very well here. Convenient to restaurants and shopping. Rooms are nice, although some don't have great views. Valet parking very speedy.
I stated in my online reservations that we needed a room for 4 adults as our children are over 18 years of age. Upon check-in, the front desk hassled us about the ''extra'' people and said he should charge us $40 per person over two adults. If you want to charge us the extra per person, PLEASE add those charges to our online reservations - not as a surprise upon check-in. He let us know he was doing us a great favor by waving this fee and then gave us our TWO free cookies. My husband saw that his drawer was full of cookies! We felt like he was doing us a favor by letting us stay there.
Recommended for everyone
I STAYED IN ONE OF THE SUITES IT WAS VERY NICE, THE BATHROOM WAS BIG AND THE THE ROOM HAD 2 QUEEN BEDS AND A FOLDOUT BED. WOULD STAY THERE AGIAN