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Location was great. Close to everything. Valet parking was slow. I paid for it , but could have self parked faster. The Valet scanner to call for your vehicle never worked and only seemed like one valet working at any given time. Calling down to preorder valet service did not work either.
The room space and the fact it had a kitchen.Staff was friendly. Grounds were clean and beautiful. Walking distance to shopping and Waikiki. Construction next door, noisy. Remodel of one elevator made it a horrible wait each time you needed one!
Many type of restaurant, pool and shop. If possible, more smoking space would be appreciated.
Booked a studio and was appalled upon arrival. For the excessive amount of money charged for what is a Hilton Grand Vacation property, I walked into a tiny room comparative to a Days Inn room, with no view, dark, dismal, with no balcony. I immediately called to reception to express my concerns and at first they weren't going to do anything. But I insisted and got upgraded to a better room, a one bedroom. It was in the tower next door, the Grand Waikikian, a 'luxury' property. The one bedroom suite was very nice. It had a full kitchen, two bedded bedroom, a big tub, walk-in shower, nice bathroom and a view of a busy intersection and other buildings from its balcony, which I never used, due to the view. Hey, it was an improvement over the studio. The Hilton property is huge, consisting of many buildings, a variety of pools, a shopping mall, and lots and lots of people arriving in busses. If you are looking for a quiet bit of luxury, DO NOT stay here. You will be miserable. But if you like the excitement and hubbub, you might like it. We walked the entire property looking for a quiet secluded spot but didn't find a single one. They have a great beachfront location, with their own private lagoon which is beautiful. The gym is a trek from most other buildings and consists of lots of aerobic equipment but nothing but free weights. There is a pool there, the quietest one on the property, but no view and not near the beach. The spa is costly and using the steam room, sauna and dressing rooms will cost you $17 per day. The resort is a 15 minute walk away from the action in Waikiki, or a $6 cab ride. Waikiki beach is fun, loaded with malls, restaurants, high-end designer shops and lots of tourists. There are lots of little restaurants around the hotel and the hotel itself has many that are much pricier. The staff are generally very nice and helpful, but there are a handful of sourpusses working here. There are so many nicer hotels than the Hilton for the same cost, I see ...
The location is awesome, close to the beach, close to shops, entertainment etc.
The grounds were stunning and made you feel you were in Paradise, unfortunately our room was tiny and only had 2 small windows so felt quite dark and dingy. We had booked a king bed but got given 2 doubles, when we tried later in stay to change or upgrade was told not possible as both Grand Vacations and Hotel fully booked out, saying that it did not seem crowded, was always able to get pool loungers and restaurants not busy
The location and the view was good. no cork screw in the room; you need to go to front desk to get you wine opened and Starbucks closed super early.
I was pleasantly surprised with the suite. I knew it was Hilton and would live up to its name, but I never expected the size and beauty of what we got. There were 5 of us so we needed space. So I opted not to take the standard hotel route and go with a suite. It was more than that. It was an apartment! 2 full bedrooms, two baths, a spacious living room, dining room, and a full kitchen. There was also free laundry room nearby. All was a part of a huge vacation complex right on the beach with multiple pools. Close to most amenities our adult children wre able to entertain themselves without needing to use the rental car. The hotel staff were very nice. The only complaint wad was there was something that kept biting my daughter and we narrowed it down to the room. Even though they did come change the sheéts, she was still getting bit each day. Other than offer their condolences they did not admit fault, nor any compensation to amend for the problem. We didn't press the issue.
The Accommodation Knowing we had five in the room there was not any blankets or sheets for the extra bed
Customer Service and plenty of amenities for kids. We stayed at Kalia tower and it was very pleasant to go in and out. No floating tubes allowed in the pool.
I enjoyed the atmosphere of the hotel! With the splendid room and quiet location, the hotel was as enjoyable as the destination!
Location Front desk staff were unorganized and rude. Room we bioked was not ready and wecwere given the run around
Location away from hustle/bustle of Waikiki, cleanliness and modern design of rooms, very comfortable bed, views of Diamondhead and partial view of ocean. Ocean views are not truly full ocean views - partial only. The lone elevator was intermittently working during my stay, which makes things challenging staying on a high floor. Breakfast only had coffee/tea and pre-made items.
Location, staff and bicycles Bed was a little old. Needs updating.
Close proximetry to downtown area but away enough to not have all the traffic. It has a beautiful park across the street and a view of Diamond Head.
Gorgeous polished floors and a lovely sleek decor. Quiet, beautiful. Will return soon!
The location was good and the hotel was nice overall. Despite it's size, the room was pretty nicely laid out. The room was very small. The A/C had failed. I knew something was up because the check in process was painful and there were lots of other upset customers. What really made me angry was the way the clerk checked us in completely without mentioning the problem. After she handed us our keys she casually mentioned that there wasn't any AC and it would not be fixed anytime soon. There was no offer to compensate for this. Later we approached another clerk with a complaint and were were told that they were attempting to place customers at other Aqua properties. It seemed that they only did this if you were very persistent. At that point we ended up stuck with the room because they never followed up on our request. The thing that really upset me the most was indifferent nasty attitude displayed by the first clerk. I might have had a different experience on a another day, but this time turned me off completely. There a lot of other fine places to stay in this price range. I won't risk coming back to this chain.
Clean, comfortable, convenient. Nothing to complain about about facilities. 3 pm check-in was inconvenient.
The location was great, the staff was friendly and while the room was clean and the view fair enough,it seemed small and unfortunately the tub backed up and that was not at all appealing. That could happen anywhere, anytime but this instance was really bad timing. other than that mentioned above, the hotel was pleasant. On the recommendation below, a maybe was really my thought but i accidentally picked no.
If not looking to be on the beach - this is a great location. Furnishings are dated - definitely can use an update!
The power cut out on us. We didn't have power for the last night of our stay. Since the power was out we didn't have hot water either. The hotel is planning to issue a refund for the last night.
Friendly front desk, better rate than surrounding hotels, clean and easy. stayed for one night, barely spent time at the hotel proper, but room got really dark and we were able to sleep in till 11am after a late night, no problem. Pool looked small but nice, never got to use it. Bellman was slightly odd helping me with my bags to the car (it was waiting just beyond the boundary of the hotel) but he still did it! Couldn't tell if he was joking or not (afraid not). Front desk said it would be no problem, though, so that was another plus on the service.
Staff is very friendly
Charged for 40 dollars of amenities we didn't use ie tv wifi etc
location is nice additional fees was not readily include in pricing, so the cost advertised is not cost charged.
Friendly staff Outdated, few amenities, drab
The friendly staff and very helpful. Parking fee is way too high. The parking entrance way is steep. It was kind of scare because my rental car almost did make it up all the way. It would be nice if it's a little lower.
The hotel was quiet, modestly priced and located adjacent to the trolley lines and public transit.
On Site Laundry, close to the hub of Waikiki, beautiful views. Free movie rental kiosk. Wine and Cheese on Monday Wednesday and Friday. Sunny the lying manager who is never there, the staff who could care less, their constant lies and most of all their Valet that will destroy your car and laugh about it. This is a terrible hotel, it subsidizes the condominium owners who live on site. We also had bugs in our room and maid service ceased after the 3rd day. Be warned!
Rooms are clean. Kitchenette is nice. Partial ocean view room from floor 12 is great One elevator was shut down completely during our stay and of the two remaining only one seemed to be in service. It seemed to stop at every floor and took forever to get to our room or to the lobby. Once I waited a full 15 minutes for the elevator
They have this amazing beer, wine and cheese event every other day that is included in your stay. The location is perfect, you are close enough to the water to walk and also close to the night life. They clean your room while you are gone and place an orchid as a center piece on a day of your stay. The only downside was the 35 dollar a night charge for parking, but that is easily remedied by free street parking, assuming you rented a car. I really did love this place
Asked for a higher floor and given a room on the 16th floor which was awesome! Everythng about it was great besides the hefty parking cost. We paid more for parking fir 2 days than the actual car rental itself. Wish this hotel was in the middle of everything but walking wasnt too bad. Definitely recommend this place to everyone!
Good clean and just renovated. Good location in heart of Waikiki. Not really a complaint, booked 2 bedroom apartment but have only 1 attached bathroom to one of teh rooms. Rather inconvenient, imaging waking in middle of night having to transit through the other room to use bathroom. No privacy. Family with young kids maybe be acceptable.
Good localization (you really don´t need to pay 3 times more to have an ocean view in other hotels) and price. Hotel is under revitalization and my room was already "updated". Parking lot expensive and with only a few places. I´ve payed 20% less in a public parking one block ahead, with vallet service!
It was clean with central location. It was very noisy to the point it was difficult to sleep any of the nights I was there with the loud background noise of the ventilation in the bathroom plus externally - ear plugs offered to guests would be of benefit. It was also the only hotel on my trip that did not offer a hair dryer.
would of liked a pool but all was fine would stay again as above
The rooms in person do not look anything like the pictures they post online. Definitely a facade! Rooms are very small, and not sound proof whatsoever. It was very hard to sleep at night or in the afternoon. You could hear everyone passing by the room and in other rooms. Staff were okay. Overall, it was alright just not what I expected from what they have posted about their rooms online.
The hotel was very convienent for resturants and shopping...close to the beach and accessable for buses and shuttles to take us where ever we wanted to go.
Not much No Parking
The staff; Mike, Isau, and Harry were wonderful! They responded very quickly to all request and answered any questions I had. They assisted in making sure my luggage was taken care of and my plane bookings were correct. They also called the shuttle for me and made the arrangements! There is a lot of construction going on, and they don't have a restaurant in the hotel. But I was directed to the very nearby places to eat.
Worst stay ever . Avoid at all cost
The staff was excellent and friendly. The junior suite was big and clean. They definitely tried really hard to make up for their limited facilities. Old and a little expensive considering their limited accommodations.
no comments I did not like the charge for the room, was more that when i made the reservation, nothing was exacly with my reservation.
The nearness to the beach. Very noise neighborhood. Music almost through the night.
Everything really. This is the second time we have stayed at your hotel. The staff are lovely. Nothing is too much for anyone of them.The location is excellant and the price also is great.
I enjoyed the short distance it was from the beach. One of the employees storming into our room when we were getting ready.
Conveniently located 2 beachs, shops and restaurants. Overal good location. Only that you should get what is advertised.
Location to Waikiki Beach No Bar
This is an older hotel, so shows its age in places, but rooms were comfortable and couldn't beat the location
We booked this hotel after looking at the booking.com website and found that the hotel and it's staff were indeed excellent. We only ate breakfast in the hotel and found that if you did not want the buffet basic menu items were expensive.
The location in Waikiki is about as good as you can find. I took a small group using 14 rooms. I would tell you more, but I am right now in the process tonight of organizing a few more tours and very busy. No complaints at all.
close to main area of interest, friendlyness of staff pool is poor, training of some staff
The hotel offers value for money, given its location a couple of minutes walk to the main beach. It is quiet at night. All staff were pleasant. Nothing we didnt like, however we could see that the compact toilet/shower would not suit some people.
The view of the water, we were on he 18th floor. The staff were friendly and helpful too. I didn't like the telephone ringing in the hall! It was just a minor annoyance though. Also didn't like the garbage being collected outiside at about 5 a.m. It woke me up all the time. I thought that was what the noise was anyway. Also the beeping of the backing up of buses and trucks outside.
Good location and comfortable place to relax. Would of like a kettle for hot water and glass cups not plastic cups.
You should have the option to pay if you use it or not pay if your not using it (Resort or Amenity).
Location Dark bathroom. Paper thin walls. Construction sounds starting at 9am officially but unofficially started at 7:45am. This should be great when the renovations are complete. But until then I would look elsewhere.
The location was okay and the second room I stayed in after asking to move because of the paper thin walls would have been okay if not for the extreme construction noise starting at 8am. There was a complete lack of privacy and even without the construction there is so little sound proofing that it's like you're sharing the room with your neighbours. And the housekeeping staff is very noisy in the hallway early in the morning and throughout much of the day. The pool is small and gets little direct sunlight. If you decide to rent a car, parking is $35 a day plus tips. The staff plays dumb to complaints. And the housekeepers don't knock or call before walking into your room. There were a lot of disapointed guests during my stay. I would never recommend this hotel--even without the construction.
The location is good. King bed was good. Microwave and fridge were helpful. The lobby was more impressive than the rooms. Staff was helpful. The outdoor hallways for getting to the rooms are scary. The rooms are small for the price. Shower took a long time to get hot. Fold out couch bed not comfortable. Could use some plastic ware. Valet parking was the only choice and very expensive, but maybe that's the going rate in Waikiki. A/C on outer wall doesn't reach inner room unless door and blinds are left open. Bathroom needs a shelf for guests to place their toiletry bags.
Location Rooms were musty smelling not clean very outdated carpet was disgusts didn't even want to walk on them without shoes on
After a last minute confusion with our booking, we went on kayak to find a hotel to stay for the 2 nights/3 days I was here in Oahu. The Courtyard by Marriott Waikiki beach was a comfortable stay. Our room was facing a busy street (Kuhio st) with a bus stop that stops right in front. Thankfully for pandora, my iphone, and speakers, you can drain the sound. Location and price definitely was a plus. The valet were always pleasant and nice, as well as the front desk. The room was small and a bit out dated. The rooms facing the street will get traffic noise.
We enjoyed the friendly staff, comfortable and clean rooms & restaurants near by. The staff always greeted us with a smile and allowed us to have a late check out, however, they weren't able to extend to 2pm, but they held our bags from our checkout time until we left.
Nothing. Bad hotel. Everything
Nice and clean hotel. Staff was very friendly and helpful. Pool is very nice and beautiful. Bathroom is very small. Doors open right to the toilet. You can't even go thru. Very noisy outside all night long. Faucets in the bathroom and kitchen spray water all over the counter and its dripping on the floor. It is too expensive.
Valet staff was cool Rude front desk...guy at check in was professional and courteous, but ladies at check out including the manager were rude and even hung up on me when inquiring about extending our stay! Checked out and went to Hilton Hawaiian Village for an additional 3 nights, and the level of care there was worth the additional we spwnt on activities and tips there. I would not recommend this hotel, sorry.
Location was 3 blocks for the beach. Centrally located with bus stop right out front. Price was right $127 night plus taxes but not worth anymore for the size of the room. Rooms were small and dated but comfortable I don't really think this was a hotel that was good for kids the pool was not heated and the hot tub is not a kids pool.
Check out was at a good time
Pool Room was just like a motel. We were on the third floor and could hear every conversation the people at the sidewalk were having, with the balcony door closed! So you can imagine how loud it was given that the room was overlooking a busy tour bus stop. Single pane balcony doors that wouldnt close fully. The hotel (err motel) handyman came and jerry rigged something, but the door will slide open slowly from vibration making it noisier. Staff said they can't give us any other room for the rate we paid, which was $200+ per night excluding taxes. I think I should expect a little better from a name like Marriott. They should offer us a credit for the lousy experience we had. We moved to an apartment for a lower price and had a much better experience.
Check in was quick and easy. I love the housekeepers. Great location Bed and pillows uncomfortable
We had a view of the canal from our balcony - beautiful! The location was extremely convenient as we didn't have to drive through busy Waikiki to access the freeway but we were close enough to walk to the main strip and the beach for a swim. It's a little outdated but it was still cleaner than some newer hotels I've stayed in!
The staff was so friendly and helpful.
For 200$ including parking in a super small stall, couldn't open doors at once, this room had nothing. No soaps no shampoo or lotion bottles . The tv was from 1990 at least and showed it. The check in process took at lot of time. I would never stay at this place again
Extremely friendly staff and great location. Our room featured a kitchenette, private balcony, and an updated bath. We only stayed one night but those features would have been great for a longer stay. While the room was, for the most part, very clean the carpet could probably have used a deep cleaning.
The location was perfect, close to the beach. The room was very clean and tastefully decorated. Nice view of the Ala Wai. Staff was very friendly and helpful. Parking spaces were limited and small. However, staff was willing to help park my car.
Price for location, key card doesn't need to be removed from wallet to access room Old carpet and furniture, tvs are small
Renovated rooms Wanted to extent my stay another night. Front desk didn't try harder & go beyond her job of duty to try & make some kind of exception to maintain customer satisfaction rather than saying I'm sorry & loosing a satisfied guest & putting me thru a lot of inconvenience.
nothing really Bathroom was very small and the shower was growing mold all over it. Very gross.
Very clean and helpful friendly staff. Really enjoyed our stay and you can beat the price.
This place has the friendliest staff if any place I have been. Very helpful and kind all around. The rooms are a good deal for the money. Full kitchen and close too waikiki beach The street seemed to be a little shady but close to all the stores and restaurants. The beds were not very comfortable and it was pretty bright and loud so it was hard to sleep at night but that is what you get for staying in a crowded area
Good value Hard mattress, old shower
The open plan of the lobby was gorgeous. The pool area was very nice and relaxed, and the beach is only a short walk away from the hotel. None.
The staff was very friendly; rooms were conveniently located; good food and cocktails. Parking was easy. The false fire alarm.
I have gold status on SPG. I booked via KAYAK and I got a big surprise when checking in: not only my status was not recognized but I got no SPG points for my stay! Terrible! I'll never book an SPG (or Marriott etc) via KAYAK! This was NOT specified at time of booking I may have saved $15 per night but not worth it! As per the hotel, great location, nice ocean view, but the side looking toward Diamond Head is noisy due to the air conditioning tower of the adjoining building. Yes, very noisy during the night.
Overall the service was good. Like most rooms in Hawaii, the hotel needs to be updated.
Nothing at all Everything
Excellent location just across from the beach. Next door to new international marketplace. To be open this spring. Lei making staff was on the original Hawaii Five-o. Some rooms can be a little noisy. Try to stay on front or side. Partial ocean view is worth it if you get the one that overlooks the pool which also has nightly Hawaiian entertainment. History of the hotel is also a plus.
Not on beach but very central. Rooms and beds need updating.
Location Bathtub didn't drain well. Water would accumulate very fast. Taking a shower was a gross experience. Hand towels had stains on them.
the location of the hotel is perfect! Centered in the heart of Waikiki, everything was within walking distance. There is a hotel resort fee, but is nice that it covered the parking fee. justin was our check in agent and his service was superb, easy to talk to and very informative. Hotel is slightly dated, a new paint job would make it look nice, better air circulation would be good. Elevators are slightly small and run slow. Elevators in the parking garage are only located on the very top floor. Makes it a small hike to get your luggage to the elevator.
My family enjoyed a great stay at the Sheraton. All the employees that I dealt with were amazing. A certain front desk person I believe named Andy was awesome. He remembered my name upon checkout and also saw to it that a package that I was expecting in the mail got to my room immediately upon arrival. Angie at the pool was a great server. And one day they forgot to clean our room, but after a call to the front desk someone was in our room within a few minutes to tidy the place up. All employees certainly seemed to care a great deal for people staying at the hotel.
Staff was great but hotel itself was very aged and poorly maintained. Shower were terrible. Rooms in need of dire upgrades. Based on price was disappointed in quality
The rooms felt more like a motel than a hotel. The only area that is decent is the lobby & the gym.
The hotel is very nice and convinient. The staff were all wonderful and nice...The only issue I didn't really like was the resort fee that you pay to the hotel.We had issues with the equipment we were paying the daily resort fee for. But I would reccomend the hotel
My mom and I had a recently renovated studio w/ partial ocean view. The kitchenette was well equipped. 2 very short blocks to the beach and an easy walk to a variety of dining and endless shopping.
Overall my experience at this hotel was very good. It was just my spouse and I so the room was just barely big enough, those traveling with family might find it a bit tight; but for the time spent in room it was good for us. Parking a bit expensive and is not run by hotel. The free DVD rental card was great, we actually watched a few movies that we wouldn't have otherwise.
We had such a great experience at this hotel. We stayed here 3 nights and everything was just perfect. The staff was wonderful and friendly. The view is amazing! The rooms are small but the view makes up for that. The wall opens up floor to ceiling so you can step outside and enjoy the scenery. We had a ocean view room which means we can see the ocean of we look off to the left. But the view of the city was great! The hotel was very clean and close enough to walk to most everything you could want to do in Waikiki. It was quiet and comfortable too.
The rooms are very large (like a small condo), but do need some TLC and upgrading. The location is excellent -- close to everything, and a bus stop right outside the door. The roof top is great for watching sunsets and sitting by the pool -- the hot tub is huge. If you pay for ocean view, don't get on the 8th or 9th floor -- you cannot see the ocean unless someone holds you by your feet while you are stretched out over the balcony!! There is no restaurant or bar, but plenty of that very close. If you are looking for any kind of luxury, this is not the place for you. This place is not on the beach, but close enough (2 short blocks). We would stay here again.
I had two rooms booked starting on July 2 for 6 nights, prepaid. When we arrived at the hotel at check-in time the rooms weren't ready yet. Assuming the rooms weren't clean yet we waited from 3 until about 5:30PM. They finally had one room after a couple of hours. The room was literally finishing being remodeled. We punch list things that weren't even done right. The other room for my children was on a different floor where there was only one room not under construction. We explained that this was dangerous and unacceptable. We finally got the room situation resolved where the children were located on a finished floor while my wife and I were on a floor with unfinished rooms. There was even an old toilet in our hallway. I figured they would remove it soon. But the workers quit for the holiday weekend on Friday night and the toilet remained in the hallway until the middle of the next week. During the week we had workers in and out of our room checking various different problems plus we had construction noise starting about 8AM every morning. Our door literally fell of the hinges. The hotel manager was very understanding and things were generally resolved quickly but it was one of the strangest hotel experiences I have ever had.
Convenient location - great staff. I did feel that when the room was described as an ocean view it meant more than going on the balcony and looking to the right to see the view.
This hotel wasn't too bad. Considering that all we did was just come to sleep. We were constantly out on town.
The location is convenient to go anywhere, close to beach also. Room is clean. I recommend this place.
We were looking for a hotel that did not need to be on the beach, to save cost, and that had an ocean view. This hotel was about 2 blocks off of the beach. It had a great balacony with a partial ocean view, great for morning coffee and breakfast. The hotel was dated, but the rooms were newly remodeled. Our point of view is that we only eat breakfast and sleep there, so the room is not as important as the overall vacation. The room has a kitchen which is great for keeping food and drinks for the vacation and heating up some great leftovers when you need something quick before heading back to the beach. I would recommend a room on one of the upper levels in order to see around some of the towers nearby. Also, the hotel had a great Japanese restaurant downstairs with great service and prices. I would recommend the Aston chain as this is our second stay in one of their facilities and we've had a great time. I would recommend calling first to ensure that the rooms have been remodeled.
The hotel was a great value for the money, not that far from the beach and very clean. I would recommend this hotel to anyone who is on a budget or otherwise.
Close to the beach, kitchenette to help defray meal costs, and friendly staff make this the hotel we keep returning to (this was our fourth stay at the Pacific Monarch.) Highly recommended!!
very good hotel,fantastic location,good breakfast,good pool,hot tubs and fitness,clean room,fantastic price 69 euro per night,200m near central waikiki beach,save area,good transportation for aeroport and all town and hanaumana beach.very good bar,only 2.5euro for one big glass beer.very good organization for the others activites and tour of the big island(volcano).thank you. breakfast is good but no very rich.
Internet connection on the room.
It was a very convenient hotel for going shopping at Waikiki. It is located in near from a central Waikiki. I'd like to stay here again next time I go back to Oafu.
The friendliness of the staff and the cleaning of the room.
free Internet service, free breakfast the room was sometimes noisy because of the boiler or something
The room, service and location were perfect for the price.
Pool was nice Small rooms, old, squeaky beds and valet parking so inconvenient. Especially when have to get something from the car. Had to upgrade room just to be comfortable which was inconvenient.
everything are nice, good for tourist. Internet, relax, massage, ....
clean room,good location
close to shopping area and restaurants
Nothing Greedy wouldn't let me out of the mistake reservation
Rooms are very clean comfortable and look to have been updated. Good location near the shopping No view.
Free wifi, comfy bed and pillows, toiletries available. No guaranteed early check in. Slow Computers in lobby. We tried leaving AC on while gone, but it turned off automatically leaving the room stuffy up our return.
Close to everything, walking distance to lots of waikiki Noisy at night
Staff was excellent. Keola at front desk was great. Doorman Sui was OUTSTANDING and a great help! Best value in Waikiki.
The front staff were very friendly. Everything was fine.
Perfect location - 10 min walk from the beach, very central to downtown
Great value. Great staff. Close to everything. No complaints.
It was close enough to places that a first timer in the city would like to visit.It is clean, wholesome and the staff are just so super nice and the rooms are big enough to accommodate a family plus the amenities are just right.Plus the rates are just so reasonable. What is there not to like?
Enjoyed self catering and central location
It was very conveniently located to the shops, restaurants and only 10mins walk from the beach. The hotel staff were friendly and helpful
No comment None
Friendly staff, well located, good value for money The pool gets 30mins of sun every day since it:s surrounded by towers. The Hotel charges to use the safe in the room.
Great location, good service package, kind staff.
It was a good location and the was spacious.
convenient location, staff is always very helpful and we have a nice view from our room. We liked the fact that the hotel had laundry facilities. This was our 8th stay and we have always have had an enjoyable time
Room was clean, perks like free dvd rental, and free shuttle to the mall was nice to discover. Bathroom needs to be updated. Black stains on tiles joints.
Front desk staff was very friendly! They have an onsite free/ included dvd rental, which was just an unexpected and really nice touch for nights in. Continental breakfast was very...different, chow mein, fried rice, hard boiled eggs, pancakes, and vienna sausage. Not the best. Rooms weren't anything special, but they were clean!
Just free dvd n gane rental n comp breakfast Room was very dusty. Bed sheets were old n gross feeling.
I liked how it's affordable and it's only 8 min walk to Waikiki Beach. There's a lot of shops and restaurants everywhere. We saw little roaches in the hotel room microwave. Was afraid they were going to be taken home and infest my house.
The staff was very helpful and friendly. Our room was perfect for what we wanted. Not very big but perfectly suited for my girlfriend and I who are active and like to be out exploring. Everything is very close and the view was lovely.
I booked this room through kayak for my 2 workers. They did not forward the booking paperwork to the hotel. The hotel only accepts booking paperwork via fax; needless to say the overseas company who answered my call does not fax to America. They can not take a photo or e-mail of the booking either. Their computers go down until 4 am. So my tired workers tried to check in at 2am, get me up to talk to an overseas company at that time, and things don't get settled until the computers turn back on at 4am... Definitely a learning and bad experience.
The front desk staff was very friendly at check-in. They gave a great welcome & explained hotel features. Check-out was quick & easy The room was very small & cramped. It looked nothing like the photos on the website. The elevator was slow, several gave up & took the stairs. There was a tiny window unit that did not work & it was stifling hot. I opened the window Louvers & the street noise was ridiculous, cars honking, people partying & yelling most of the night. I found ear plugs but could still hear the noise. Was not a pleasant night & got very little sleep. I would not stay here again. The bathtub tile was stained & dirty.
Great neighborhood. Great room. Hidden fee of $15/person for mandatory breakfast. We were told we had no choice, it's mandatory and above and beyond booking price. This is an illegal activity actuall, a bait and switch tactic. We researched a bit and discovered that all the the Aloha Hotels do this - sometimes it's a mandatory breakfast charge, sometimes it's a lounge/newspaper fee. Beware!!!
Very little and uncomfy especially when you have a wheelchair child who needs comfy to move around and be happy of its surrounding. Wish it was bigger inside they rooms..other than that it was excellent and nice to stay at...
Not much The room was nothing like in the pictures. No lanai. Door lock didn't open half the time.
You can play games and unlimited movies to rent Nothing
Great ameneties including free dvd rentals, beach towel hire, and shuttle to the shopping center. N/A
Clean and in the heart of Waikiki Added resort fees and parking fees
My mom passed away in California while i was on vacation and the staff helped me change my departure date and didnt bill me for the four days i missed which was excellemt because online it said NO REFUNDS! It saved me a bunch of money which i then had to pay the airlines to change my flight. You win some, you lose some. The activities woman was awesome and helped me to go snorkeling at the very last minute. She was very kind. All of the staff was very kind in my time of grief. Unsecured WIFI
the people that work there are 10 times nicer than the Moana !!!
Good location for beach activities, dining and shopping Noise from street and air exhaust duct
Location location location. I have to say the staff were on point on every questions and requests I made. For a resort they had a pull out bed. Compact size room.
Always have liked it always want to stay, perfect hotel. We have always booked through RCI and that's how we found it. Times we can't get it we feel cheated. Really appreciated the half day charge for our last day. Never had a hotel that offered this and as our flight left at midnight was wonderful to feel relaxed for most of the day. hmmmmm...let me think...uh noooooo.
Location ,clean resort and friendly staff.....great eating next door......near the beach! Pulling down the studio bed from the wall it landed on top of my foot and it was swollen for 2 dats!
The location was good and the staff friendly..
Location was ideal. Staff helpful. When we first got to our room we could hear the generator in the living room. We decided to let it slide for the night and then got use to the noise.
close to all destinations, shopping beach the standard of the rooms advertised appeared better quality on the internet at the time of the booking. There was no information about the added TAX's to the room on a daily basis. this needs to be mentioned when advertising. (stat tax, Local Tax and room service fee)
Nothing to like. Needs major remodeling.Very noisy. Small rooms and not very clean
The staff was very pleasant and accomadating. The Hotel was at a very good location for shopping, dining, and going to the beach.
photos are very misleading. my a/c just stopped working at 1am. I called the front desk, they tried to turn it on but it never came back on. they said there were no other rooms available. apparently it has happened before because the attendant made the remark that he thought they had fixed this problem. he brought me an oscalating fan that just circulated hot air. very unsatisfied.
It was clean. The hotel did not have an elevator from the street level to the lobby. My wife has a difficult time climbing up and down stairs. She is handicapped. he room was small and there wasn't much room for suitcases.
The staff is wonderful. Hotel is very good to excellent. nothing
price was right. none
Nice location and inexpensive. When we came down for breakfast, it was no food at all! The cleaning staff did not clean the bathroom. Towels were changed partially.
The facilities are quite attractive given the rate charged. This is a relatively small hotel located few 100 meters away from the beach; and at walking distance from Ala Moana Center. The room was clean and furnished as described. It had wired broadband Internet (but no wireless Internet), a TV, a phone (having a direct phone #), a mini-refrigerator, and a coffee-maker. The bathroom had a shower (no bathtub), a washbasin and a commode. The closet (which had a small safe inside) was also located inside the bathroom. Continental breakfast (included muffins, buns, fruits, coffee, milk, etc.) was made available around 8.00 AM each morning. The staff was quite friendly and helpful.
The staff is simply AMAZING!! Facilities are a little dated, but this seems to be the theme of many hotels in this particular area. Not the biggest deal. Wouldn't deter me from coming back.
The room smelled and it was not clean enought. The picture shown on the website does not reflect reality.
Prices are fair as well as competitive, room was clean, and (this is a biggie) very close to everything including the marina, restaurants, shopping and more. This was all within walking distance. Staff was very friendly and accommodating. The pool was small but still very nice and they carried the luggage to the bedroom without asking. I will be back! The room is a little small as is the hotel. There is a lack of amenities here but I suppose I'm ok with that as long as I don't have to pay a resort fee. Bathroom is a little tight and it is hard to lock the bathroom door. Also if you're not sleeping right by the AC then you will not feel it.
An ideal hotel for those who look for want to be near to a well-known shopping centre i.e Ala Moana Shopping Centre and also Waikiki. Just walking distance to both and can save on transportation. Near to a fast food outlet for those with children. Located by the main road, one feels safe walking even at night. I enjoyed walking to the main shopping area where boutiques are aligned. I could have taken the Waikiki Trolley but I chose to walk as it was a manageable walking distance where my children also did not complain of being tired after doing so.
Great location Very basic amenities and room could use some sprucing up. Had roaches.
The location is nice - and the views are beautiful. The hotel needs cleaning - it has roaches