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distance between hotel and customer Smell, staff attention in restaurant
Nice hotel, good food, nice atmosphere, lots of space The cockeral at 05.00
We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints. We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints.
quiet and good value Breakfast roll not as fresh as last few times otherwise very good
easy to find ,all embracing,good service unchanging over the years
We had a minor problem with our dinner, the main course was very dry and unpalletable as if left standing, it wasn't that busy! However to their credit when we made our concerns known the staff were courteous and professional, offering to replace our order with another choice or no charge for the offending items.
The rooms were beautifully refurbished especially the bathrooms. Super modern and luxurious
Clean room, food in restaurant good, staff friendly, location for work Laundry service slow (27 hrs), Late breakfast start (7am too late)
Friendly staff - as always - I have been staying there for years
space and convenience
Lovely quiet location, comfortable, clean and quiet room Wireless internet could have been better but nothing major
The friendliness of the staff The menu in the dinning room for Dinner, is very limited and old fashioned. No choice for vegetarians. This is a big drawback as there are no other restaurants within walking distance.
Very good and personal service. Quick and easy check-in/-out. Very good with several available bagage cart.
nice relaxing area around, and nice close to City Groningen
Good reception. Efficient, personal. Very quiet location. The place to have a rest. Spacious, comfortable rooms. Everything works. Brasserie menu and execution is acceptable but not of the same standard as the rest.
Good position close to lake but easy 6km cycle into Groningen.Comfortable beds.Nice pool & free tennis courts. Kitchen closed at 9pm on Saturday night in high season even though the room information said room service was available til 10. We had to get in the car & go into city to eat, instead of a nice relaxing meal on terrace as planned.We would have eaten earlier if we'd known!
In very pleasant location , backs onto lakeside , Plenty of car parking . Large rooms , nice bar / terrace .
possibility of going to the spa
Good facilities - pool, sauna etc. Quiet and relaxing
very friendly staff
precio-comfort 10 location 10 very very good staff nothing have been there many times all everytime 10
The hotel is located conveniently close to the town of Groningen and still offers the advantage of staying in the countryside. The design is quite basic, but comfortable. The carpets in the corridors are indeed due to a change! Breakfast is quite nice in a spacy breakfast room. Friendly staff at the reception. Despite our request we were booked into a room which was facing the highways and the noise level is indeed quite high. Even with the window closed there is still a lot of noise in the night, so it seems impossible to sleep with an open window.
very helpful hotel stuffs bed size--Two double beds means not one twin and one double. and restaurant-- waitress takes her time serving dinner. It took over two hours to finish. Changed the desert without notice. I was looking forward to see the desert on the menu since I never had it before.--, bit pricey.
Fit for purpose, budget business style, three star hotel. No frills, plentiful parking. Expensive mini-bar & I didn't take up the 15 Euro breakfast.
Hotel was very clean , room was lovely, great location, good facilities
Reception staff were particularly helpful and friendly. Brreakfast was nice but too expensive!
staff, location stairs, no ramps, somewhere hidden an elevator
Nothing special, but good value for money.
The beds were very comfortable. The hotel offered free bikes for guests to use. I was charged an additional fee without my knowledge.
great comfy beds the prices !
Nice hotel, room was comfertable
This hotel have a TV is very small and the food was bad I don’t recommend this hotel
Excellent location, good facilities. Helpful and pleasant staff. Room on top floor was quite warm in height of summer. A ceiling fan or other air circulation would have helped.
helpful staff ,bike hire,quite location in a small village
The original family room that we had been able to book online was a complete dump, worse off than a $30 a night motel in the USA!!! We were upgraded to a "luxury" room at a cost of an extra €30 upon our request. The luxury room was OK but definitely not worth the €130. Staff was unfriendly; never bothered to tell us that they lock up at 9 pm so we had to wake up their neigbours to get in!
Sleeping I didn't asked for this hotel. I received this hotel as a alternative. Therefor, the room was to small, the bathroom also, the furniture were not fixed
Very helpful stuff.Great brackfast and information regard site seeng and activities. Wuld be better if room was aquipt with AC instead of fan.
Service and Food
Suprisingly good, but food closed early no food available
TT circuit was nearby Poor kitchen. Not really supportive behavior of staff regarding cancellation (Only 1 room of 3 has been cancelled but the 1 room was charged!). In general friendly crew and very nice place.
The hotel and staff always offer a very warm welcome. Nothing is too much trouble and the setting is fantastic. The rooms are always very clean and the room service is second to none.
Ambiance 100% self service at breakfast. It would be much nicer when coffee was served together with, in stead of checking one's room number only.
I particularly liked the food, it was of a standard to match hotels with a larger star rating. I think at the cost it was very good value and the staff were excellent. It could benefit from a spa facilkity
Great design of the room, very clean, lots of space, parking available. It is a family business and the owners are truly interested to make you feel at home there. Great, one of the best hotels I stayed in so far. I drove there at night and it was somewhat hard to find it. The GPS took me close to the hotel but I had to drive around for another few minutes before spotting it. No big deal, the place is quite small.
Location, ffod and beveargae Location of rooms at the front of the hotel, VERY noisy on Friday and Saturday nights untill 4am.
Friendly staff. Excellent kitchen. Central position. Room rather small, although all necessities were there and worked OK.
the breakfast was good, the room was clean the standard room is above the restaurant, so we paid more to change to a quiet room. except the price, others were good.
The location was central to the city center. Easy access to various restaurants, cafes and pubs. The staff were friendly and inviting. During the week of World Cup round of 16 and first set of quarterfinals, the staff set up a large-screen projection system to view the some games. Exciting time during the quarterfinal of The Netherlands vs. Brazil.
Awake till 4AM because the room was not isolated and the hotel turns out to be in the clubbing zone of Assen. If you like noise while you're trying to sleep, this is the right place to go. Car was towed away in the morning as it turned out there was a town market. "we tell our staff to inform our guests about this, but apperantly the staff member forgot". That'll be 220 Euro then. The hotel staff doesn't take license registrations, but they do get informed when cars are being towed. How hard is it to ask for a reg and inform the guests their car is about to be towed. Very poor customer service and absolute ignorance from staff.
Close to the station, good menu and breakfast, easy and quick check-in and check-out, internet. Not the most quiet hotel.
Good service and willing to help out with additional services. The wifi did not work in my room.
Helpful, friendly staff who spoke good English. Good food also. Room walls so thin that snoring man in adjacent room kept me awake all night!
Breakfast Room too small, the sloping roof was just too sloped, difficulty standing upright! (particularly in the shower room)
Friendlyness of the staff, and the efficient service.