Would you like to save as your currency permanently or for this visit only?
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Polite and helpful staff Tv to complecated
Good food and good service Warm, ac would be a benefit
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Freindly Staff Value for money size of room no bath
It was clean and comfotable. the staff were polite friendly and helpfull
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Bars One bar closed early
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
Excellent hotel, highly recommended
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Food okay Reception - bloody slow. Bar - cold and slow servioce.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
helpfull staff, good food, easy parking no
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
No draught beer
The relaxed atmosphere and friendliness of staff.
Room was as shown in the picture and very comfortable. Was able to order food from the restaurant and eat in the room, which was very nice and reasonably priced, breakfast was very good signal strength for the free wifi was to low for me to connect nd car park was to small for company van, but public car park very close and free between 18:00 and 08:00 which was ideal.
we wish we could have stayed longer.
staff friendly and helpfull. On arrival I was not able to access hotel reception all dark and looked closed no bell etc.
Room was very clean, staff were very friendly and helpful, excellent breakfast.
Room was excellent and so were the staff who were efficient and friendly None
The breakfast was superb parking was a problem on one night
The staff and service were great. The food was excellent. The room was nicely decorated and spotlessly clean. Great value for money. The only thing that would stop us staying there again is that the mattress was a little too hard for our comfort.
The room decor was very nice, it was very clean and the staff were friendly although there was no where else to sit as there was a function in the dining room/bar...
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We were upgraded. Location to the town. Choice for Breakfast
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
nice and quiet in the bedroom
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Spacious room The bar was noisy but one had to consider that there was a wedding reception
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
It was within walking distance of good shops, pubs and night life The bed,s were very hard
position of hotel
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Not alot poor reception service
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Convenience and location for the NEC. Excellant accces to Solihull shops.
Very warm and inviting atmosphere, friendly staff and very comfortable room
Recently refurbished, spotlessly clean, central location, lovely full- english cooked breakfast. Shower was under powered
The breakfast was good. Failed to provide the right accommodation paid for. Given room with two single beds. My wife became no longer interested in coming. The reception staff claimed ignorance of my online booking. The night was getting cold and there was no heating in the alternative room provided.
None Misrepresented as hotel rather than pub with rooms. Sunday closing between 4pm & 7pm. Loud music from bar or function room during our stay. Only public parking no private car park. Disinterested and inadequately trained staff.
Clean with friendly staff and great value at the cheaper end of the price range. This was my 2nd stay & would stay again. The only down side was that the WIFI was not working.
Nice & clean, have fire point flashing & safely stairway for fire. Breakfast are very well cook & tidy on plate. Only little problem that in room not enough socket for kittle plug also tv need teletext for subtitles for deaf or hard of hearing.
Friendly atmosphere, staff very helpful Tv old, hand set dificult to use. Room felt a bit 'old' and windows opened onto a flat roof right opposite extraction fans and smells of cooking etc wafted in when windows open.
In addition to the normal rquirements being met, I found the staff to be courteous and friendly, and the general atmosphere in the bar was convivial. It was impossible to reduce the heat output of the radiator even when turned to minimum. (I think I was in Room 6).
After a long drive north from sussex,all we wanted was to relax with a drink and after checking in to our comfortable room with ensuite we went downsatirs to the bar and enjoyed the great atmosphere and great choice of beers and wines,after a meal out we returned to the bar to end our evening,the breakfast at the globe is really good a real generous portion of eggs bacon sausage mushrooms etc. Nothing
Helpfulness of the staff. Comfortable room Nothing
Specified non smoking room . Given smoking room that stank.
The modern looking and clean rooms and facilities on offer.
Just excellent value. The fact that a very good continental breakfast was included made life so much easier for us as we needed a prompt start to the day.
The introduction of hot food at breakfast and the variety of breakfast items The small space allocated to obtain your breakfast. Very crowded. Not well planned out for volume clients
The room was freezing during the night and no extra blankets!
Clean and well located for my needs.
It was very clean. Nice shower in room, and the bed was lovely and comfy There was nothing to dislike . It would be a good idea though to have a selection of sandwichs or light bites, and tea, coffee available for evening. As we had to go to macdonalds to eat and my husband does not like that food.
Price. Would have liked more choice at the breakfast!
Much quieter this time, had pieceful night, not rushed in morning to vacate room Heating gauge seemed to be broken could not turn down the heat.in my room
The room was excellent, as was the car parking factilites There needs to be more Staff at Reception not one booking people in and serving drinks and food.
Good hotel, great design to match snow dome theme. Double bed too small and too bouncy. Quilt too small.
Clean and friendly within walking distance to resturants and bars N/A
The staff were friendly and helpful I disliked nothing
Modern & Clean Poor catering facilities. would have liked better dining facilities and meal choice in the evening. Continental breakfast fine.
Excellent value for money delivering to very high standard None
The staff were very friendly and efficient, and the cleanliness of the hotel was excellent, I know its a new build but its very nice, the location to the snowdome was fabulous for us. Limited choice at breakfast, my son is autistic so didnt have hot food on the 2nd day, and would like a small fridge in the room. Other than that, whats not to like?
Excellent situation and very friendly staff Parking facility was not made clear that the cost was £1:00 per exit, not as stated £1:00 per stay.
the atitude of the staff was very good and remained so under pressure, the rooms were top notch and seemed a shame to use them, the design /layout of the ground floor was well thought out, a brilliant stay. being a man that is under the watchful eye of the wife in reguards to my waste line i was looking forward toa full breakfast however whati got was very nice
Very clean & comfortable hotel When I went to book in there was no record of the booking through Active Hotels. Luckily there were still rooms available then to rebook!
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Friendliness of all the staff
Top hotel , great location . room spotless and modern , recommended all round .
Staff were extremely attentive without being intrusive.
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
lovely meal -friendly staff
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
Staff were fantastic...rooms were very comfortable. Food amazing!
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
They upgraded us to a fantastic honeymoon suite. Amazing!
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
The food at the restaurant was very good.
Great hotel Should be 5 star
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?