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o ambiente the Becher Bar had a funny smell...
Staff were great, very helpful and friendly, although language is not their greatest point. They could do with some more training in many respects but I feel they are on the right track. They call themselves a 5-star hotel. This is highly overrated. The building is beautiful and well preserved, but the breakfast (this is merely an exemple) is more 3-star, the food in the restaurant not great and someone ought to tell them that "nouvelle cuisine" is not hot anymore. Wellnes area is too small for a hotel this size, and there is no pool! The entire hotel could do with a proper airing; it smells...
The hotel is the "Stara dama" (the old lady) among hotels. Such a luxurious history is rarely seen in hotels. This is the only hotel in Karlovy Vary that i would return to. It is not modernised and recuperated but it was my honor being its guest for a while. It was the end of season so hotel was kind of empty. Karlovy Vary also. We were generally dissapointed with a Karlovy Vary offerings. We thought this town is a spa center of Czech republic, but there are no pools and world of sauna anywhere or very poor content.Though sociologically very interesting town.
The service in the grand dining room and in the main bar
Location was great. Room was spacious and very well appointed. Staff was helpful. All in all, a very good choice.
The breakfast is excellent and the room is really big and comfortable which is really good for vacation. Free wifi should be offered by the hotel.
Very luxurios hotel with large rooms. Excellent hotel Internet is limited and cost. Internet should be free. I think it is unacceptable for a 5 star hotel to charge for this.
location, comfort in need of renovation in main public areas
It was cold in our room. We had two small blankets. The have to use a big blanket for such a big bed. The hairdrying model is too old. It must be changed with the modern model with the higher capacity.
The staff were very attentive. Good location, good breakfast. Price
Restarant, breakfast, Location, atmosphere very little lobby.
Great room, friendly staff and good location. Nothing wrong with the decor for me, stayed in superior double room which was huge and very nice. Had problems with parking space that I reserved, staff tried to help but obviously limited in what they can do when someone else parks in it.
Rooms needs to be renewed. It is 4 * Hotel but just the external side and restaurant.
Location and comfort of the stay.
breakfests and friendly receptions I'd like more russian TV programs
service,great food and breakfast,room was large,lovely dining room
Central location, cleanliness of the hotel, friendly staff in reception. The massage was a bad experience. Unfriendly, unprofessional.
Poblem with parking. I would reccomend to give more information about parking possibilities. Anyway, staff was very helpful in solving the problem
The architecture of this hotel perfectly fits in the environment of the famous spa town of Karlovy Vary. I also liked the restaurant an the buffet breakfast.
Room was very nice, the breakfast was wonderful. We were not able to have coffee or drinks in the evenings on the patio in front of the hotel. It was closed after 10.
Romania is a good hotel for its price. Not really special, but it has everything you need, like a small refrigerator in the room.
just near everywhere, bus station, post, restaurant, spa, swimming, spring, shopping, river...Clear and nice.
Great shampoo Couldnt get the free internet to work
Location is excellent. Services was very poor. It took 3 days to fix our shower. They turn off heating during night and it was very cold in the room.
Nice staff and perfect location in the very center of the town.
Location is perfect, staff very friendly and helpful. Very quiet place. Good breakfast. Hotel is situated in a nice historic building, close to Termal pool. furniture is not very "fresh"
Location is very comfortable for any goals in Karlovy Vary. Very friendshipful stuff. Problems with Wi-Fi Internet connection on 3th floor.
I wont parking!!!!! No parking
Good sized room, relaxed atmosphere, helpful service, excellent value.
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
Nothings Staff, Food, location
Very smiling staff
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
Design of room and dining hall. Airy, fresh and minimalictic, which is up to my taste. Breakfast is impeccable considering hotel size and budget. Location is superb. Only one flaw, there is no WiFi. 2 small warnings. If you are an early bird like me - breakfast starts quite late. The place doesn't have 'a view', rear rooms are facing hill, front rooms are facing street.
everything is pefect. It's a very nice choice for us. nothing
very centrally located, friendly, small hotel the only thing is that it is difficult to approach with car, as it is surrounded by walking streets
The staff was very friendly. I did not take anything, but the drinks in the room bar were very cheap. A fantastic breakfast!
The location just couldn't be beat for the price. The breakfast was great, staff very friendly, rooms and bathrooms huge...really decent hotel. This is not a 4-star hotel. I've stayed at a 4-star Hilton in the middle of London...this is not the same, though still good. They forgot the towels in our room and we only figured that out when we got out of the shower. The double bed was two win beds pushed together (normal for Europe), but they weren't hooked together, so all night the beds just slid apart. We tried to fix it but the bed was actually broken. Also, with two of the hotel staff I had to switch to German to be able to communicate effectively. "Free WiFi" did not exist, the hotel said that in Czech, the website would read something like "free internet with cable," but the English version led to me bringing my iPad and iPhone and not being able to get a stitch of the web
Great value. We particularly liked the elegant simplicity of the place. There wasn't any gawdy bad art or junk everywhere like K.V. is full of. Comfortable. Very clean. Good taste. The staff were very helpful. I also can't complain about the breakfast, because we always got there late and missed a lot of the good stuff - but always managed to fill up nicely. Bathroom and shower were great too. And the location is incredibly convenient.
The staff was very curtious and helpful. We were able to have a very late checkout because the hotel was not full, which was very nice. The hotel is in an excellent location, comfortable, clean, and the staff very helpful and friendly. We did not like the parking arrangement - it's not comfortable, but there is really nothing the hotel could do about it.
everything was perfect, breakfast is very nice
The room was spacious, spotless and comfortable; hotel was right in the historic center of Karlovy Vary, within walking distance of sights and activities, all for a very reasonable price. We went there specifically for the FIBA womens basketball championships and especially appreciated the refrigerator in the room, the room internet access (not wireless), the filling breakfasts, and the helpfulness of the staff, despite our unfamiliarity with the Czech language. If returning to KV, would definitely stay there again. Parking was called "difficult" in reviews but they did not make clear the near impossibility of driving a car to the hotel, even to check in. The historic center of KV is largely a pedestrian mall. Once we arrived, the parking arranged by the hotel was fine - a few minutes' walk away. But finding our way there the first time (by car) was stressful and time-consuming, even with a map; specific arrival instructions would have made a huge difference, even if the instruction was "park your car at this location and walk to the hotel by this route."
good location, friendly reception, big room and free internet a little bit too expensive
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
Very nice view, spacious room, quiet.
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
The restaurant is good . The reception service and staff are not qualified enough , not cooporative and not welcoming .
Location - very close to promenades and shops. In 4 star hotel I would expect tea bags/coffee & kettel in the room and also iron. The hotel bar closed at 10pm on Friday night.
good treatments too expensive for such level of hotels ( smal uncomfortobl singl roms, )
Very nice place in town. Hotel staff - stupid and arrogant. They like to talk and make jokes about hotel guests.
the room and the bath room are big. the bed is comfortable. the view is not good. the staff hardly speak english. it is not near the spa area so the location may not be good for tourists, espectially for those who want to taste the natual spa.
After we have the booking problem we went to a room which was already full. It was not nice to open someones room in the middle of the evening.
The room was very clean. The spa facilities were nice. We did not receive a "warm" greeting.
Excellent value for money. Brand new hotel fully equipped. Great pool/jacuzzi area (paying). Very small room (although luxury). Paying parking and pool.
The breakfast was plentiful and a large assortment of food items: cooked vegetables along with assorted meats, cold-cuts, chicken legs, cheeses, salmon, and much more. short walk to the colonnade and the other fountains. old fashioned european style with very modern and clean furnishings The hot tub was too cold.
spa staff service
The location was nice, and the room was beautiful. The "queen" bed was actually two beds pushed together.
Convenient location and helpful staff.
Very nice and traditonal, local to shops and amenities. quiet relaxing, great for romantic break.
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.
This is a lovely hotel in a beautiful location. You must take advantage of the spa facilities. The breakfast is very good and the hotel staff speak english and are very attentive. Thank you for looking after me!
Nice. Sleeping should improve