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There was'nt any rooms for smokers
The ease of access to the shopping centres in the city. Should have been able to watch each movie I bought on their pay system several times until the cut of time.
No parking facilities at the hotel had to pay extra for parking in a multi- storey car park
unfortunatley I cannot think of anything good to say about this hotel except that it was there and it was open when I arrived. :-( The staff were unresponsive and unhelpful, The room was grubby and beds not made properly (top sheet and cover where flat but underneath it was a mess), I feel that I should have stayed at the station hotel which was £10 cheaper and only a 3 minute walk away (Station hotel looked very nice)
good staff , accomadative to your requests
Location - just 5 mins walk from the main train station Location to train station, clean and helpful/friendly staff
Location. easy to find Carpet was filty - could use a hoover around the edge and the whole thing could do with a steam clean. Urine stain under the loo which really smelt. Ran out of beans & eggs at breakfast and had to wait for 15 minutes for more.... when the lady waiting with me asked after 10 minutes if there were more coming she was told rudely "have patience." Hotel might be busy but there is no need to be rude to your guests. Stayed at the Premier Inn the next night for same price and it was far superior! (I don't normally leave negative comments either but really disheartened by this experience)
Clean, helpful staff, central location close to all amenities. No on site secure parking.
Large room,en suite,clean,comfortable Absolute rubbish internet which costs 11.99 for 24 hours, certainly not use this hotel again untill this problem is sorted.
the staff the plumbing makes noise every time someone flushes the toilet
Location The bathroom hadn't been cleaned, there were no towels in the bathroom,
Easy access to internet. Too expensive for what it offers.
the use of the pool and gym was very good and the bar and restaurant area were very nice. Bathrooms were a little old fashioned and breakfast should be included in the standard price.
English breakfast, swimming pool The double Bed was less comfortable than expected
Had two twin rooms, one was a little on the small side the other was fine. It took a very long time to check in, either the system was very poor or the receptionist did not know what he was doing.
Friendliness of the staff. The disabled parking were a little bit too far away from reception. I would prefer a detachable shower head in the bathroom.
Quiet location friendly staff
Relaxing and staff friendliness Room service on the pricey side.
Good price for B&B as at a wedding there. Rooms are in need of refirbishment. Drinks are expensive.
Used for a family wedding near by, Hotel in a central position buffett breakfast excellent
Friendly and helpful reception and night porter. No complaints with the staff I came into contact with The shower didn't work properly. The toilet wouldn't flush. The linen wasn't ironed properly because the hotel's industrial iron apparently wasn't working. I had to wait a while for someone to let me into the hotel at 2:30am in the morniing as there is no intercom serice or key entry. I couldn't book an alarm call for later that morning as nobody answered the supposed 24 hour reception line. I could have stayed at a far superior hotel for around 5 pounds extra
Reception ver smart but room very basic. Bathroom was mouldy & smelled!
Budget accomodation with reasonable facilities and helpful staff Car parking was a joke and WIFI is only free for the first hour. If you need the internet for work you might aswell stop at a more expensive hotel with free WIFI
the hotel rooms were quite tatty and my sheet on the bed had a whole in it
We got back to our room around 12.30 am and we waited outside the hotel around 10 min because no body was there to open the hotel door fo us. We were lucky because one of the maintenance guys saw us and opend the door!! clealiness,
Very Handy Parking can be improved , more car spaces
Nothing #it was Very dirty, noisy and smelly
The breakfast was good The room was tired and scruffy and far too hot. We got very little sleep. There was a lot of noise from drunk guests coming in at 3am.
Nothing, the hotel was awful. The staff were rude, the rooms were horrible, they smelt, the walls were stained the noice from out side gave you a headache. We had 3 different room in one night, the first had a toilet which didn't flush, the second smelt, sink didn't empty and and 3 was just as bad. I have written a complaint to the hotel.
excellent staff, friendly and helpfull very poor bathroom, run down and not very clean. old television.
The staff were very friendly and helpfull. The prices of the drinks at the bar are very expensive. There was dried blood on the duvet from obviously a previous person. Room Number 115
Clean, modern, good facilities, not too pricey no, although it would have been nice to have free parking!
so central for everything in town we wre here for a theatre break. n/a
No resturaunt in hotel
Convenient location. Close to railway and bus terminal. Next to St Stephens shopping mall Nobody on reception desk on returning at 2130. No bell. Had to ask the barman to find a reception staff member.
No mirror near a plug for use of hair dryers etc!
Friendly staff, who promptly provided a new room when we found our allocated room had no heating. Relaxed but professional, always quick to return to the desk when we buzzed as they were working in the back office. Breakfast selection left something to be desired (very limited range of hot food) and the coffee (from a machine) was poor.
The location of the hotel is fantastic. No iron in the room, as most hotels provide these days
Reception and bar staff really friendly and helpful. Rooms are comfy clean, tidy and in excellent repair No complaints
Leisure facilities I was put in disabled room which seemed ok until i was having a shave in the bathroom and struggled with the sink being too low.
the swimming pool and the large beautiful room and badroom
Professional and efficient reception, spacious room en suite, comfortable bed, good room temperature regulation (not too hot), friendly staff, excellent pool and facilities.
service from staff when booking taxi room service etc.
Not having to drive home
well equipped room, location On a very warm evening, the room was hot and the window not enough to cool it. a fan might be useful in the height of summer.
This is a fairly new hotel. Very nice place to stay. Room was well equipped and very clean. Usd restaurant and that was very enjoyable, with good menu and very good quality/presentation. Staff were all very polite and helpful.
Excellent stay, very good food, piping hot and prompt service. Hotel staff friendly and helpful.
Breakfast was poor Location on an industrial estate Handy for city
Convenient location and easy parking. N/A
The staff made the stay very nice. always helpful with a smile.
shear bliss with good food.Lying in a hot bath reading the Telegraph. Why dont you get BBC Radio 4 & 5 on the tele service? Nothing.
All the staff were excellent and the gym facility was very good. There was ample parking with easy access. Well signed from the main road to Beverley. No sitting room/lounge. The dinner menu was adequate.
wasnt expecting the sauna or jacuzzi poor menu for the package we booked no clean cutlery coffee cups dirty at breakfast, and no napkins
Nice staff & comfortable room. Breakfast good. Bar food was slightly dissapointing but still good.
The surroundings & location. The bar closing at 11pm seemed odd.
efficient friendly check in. Luxuary feel to the room with added extras such as ironing/pressing facilities. Beautifully decorated breakfast room overlooking a very relaxing garden view. Most plesent start to the day.Would most certainly stay again. Food in the restaurant excellant.
Nothing was too much trouble a very well run relaxed horel with a professional attitude.
Room 316 was the probably one of the best rooms we have stayed in. Excellent size,quality soft furnishings and superb bathroom!
staff very friendly with good local knowledge clubs shops staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables
The warm welcome at Reception on arrival and when checking out. The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.
Nice hotel, staff very attentive.
The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.
As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal. No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.
Close emenities, very friendly staff, excellent breakfast Room was cold, had to complain and in the end was given an electric heater
Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant. Not told about the £5 charge for parking.
the breakfast was superb
The hotel is very central to town. The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.
Large comfortable room, good english breakfast some of the bathhroom fittings need updating
Staff friendly and food good Arrived at 2.30 pm on a cold November day no heating or hot water on, at request it was switched on. rooms are big and not easy to heat
staff were helpful and very friendly, it had free wifi; the food from the restaurant was good and obtained at short notice. Room was cold during the afternoon, and has weird notices suggesting its previous role as a lodging house for actors. I really wasnt intending to damage or steal the room furnishings! the rooms had been recently refurbished, but not the basic structure (Central heating, some bathroom fittings).
The room was excellent, a good size and comfortable bed. Huge tv with only 4 channels
Warm and cosy room lovely staff very comfortable stay Had to leave main reception and walk 3 doors down the street to our room, not a massive problem but weather very cold and icy at the time.
The shower wasn't great, the water pressure was low and the water temperature kept changing - freezing one minute roasting the next
Staff were friendly, facilities clean and pleasant, beds comfortable and location was idea for centre of Hull. no parking - meter out front from 0830 to 1830 max 2hrs or all day 100yds way £8.50 per day or £5.00 at weekends
Nice big room, comfy bed. 1) The crumbling plaster/cornice in our room. 2) The lack of a reading light on one side of the bed. The problem was that there was not even a socket there. Neither of these problems should exist even in the most basic of hotels. Fix the plaster and fit a socket & lamp, and forget the bottled water and sweeties!
Bed was really comfortable. Brilliant food and service. Shower temp wasn't consistent.
Very friendly staff. Clean room and excellent breakfast served by friendly member of staff. Very clean tablecloth at breakfast. No really enjoyed my stay.
Clean, comfortable and great breakfast. Nothing
Just a very welcoming experience with a lovely room and good breakfast.
The staff were friendly and helpful. We enjoyed the breakfasts and the room was very clean and comfortable. We thought the lounge area was a little dark.
Clean and friendly small guest house Small room, very cramped.
Friendly, welcoming, good food, clean and tidy; Great sea view from our bedroom More info could have been given on arrival, eg where the dining room is.(Not obvious nor signposted)
Close to the event.hotel ws clean and tidy , lovely breakfast with a perfect runny fried egg!! Expensive for quality of room compared to other hotels.
the hotel was clean and comfortable the food was excellent and the hosts were very helpful
Good service, and breakfast. Bed a little to firm for my liking.
Great new bathroom, which had just been renovated. The view of the sea was also nice, and very close to town. The Breakfasts were very good as well! Friendly family atmosphere. Nothing to complain about!
friendlyness of owners
Although a single traveller visiting family, I was put in a double room as it was out of season and one was available. The room was clean, very comfortable, en-suite, good quality fittings and lots of thoughtful touches. The owners were very welcoming and offered useful advice on where to eat in town etc. Nice breakfast. Will definately be visiting again. Nothing at all.
The room was a delight.
It was convenient for where I wanted to stay They were decorating and the rooms were rather cold
Very friendly and helpful staff. Clean and comfortable rooms. Excellent breakfast and good location. No
the staff were very friendly, the cooked breakfast was excellent, nothing was too much trouble.
lovely people and rooms were spacious the breakfast was gorgeous definatley stay again
Convenience for surrounding countryside and local town facilities,restuarants, pubs, etc.
A very comfortable and well-run establishment. The couple who own could not have been more accommodating. If only all small establishments were like Mont Millais.
the friendliness and good humour of the owners
Comfortable bed, clean room and the breakfast that we did have was excellent. Friendly owners. Very small shower cubicle and not easy to work. Had to wait a long time before hot water came through. Had to keep the windows closed (making the room a bit stuffy) because the road traffic was extremely noisy. We had a very early appointment on our first morning and breakfast didn't start until 8o'clock but there was no suggestion from the owners that they could provide a cold packed meal.
space and comfort of room plus ambience of dining room also location for seafront nothing
Clean & fairly comfortable. Breakfast good. Friendly owners. Lighthouse siren going all night and dog next door barking all night. Room dark with many patterns, dolls, teddies and frills. Breakfast served between 8-8.30 only.
Nice and friendly owners easy to get to ample free parking
Friendly reception and service; excellent breakfast; fair accommodation on the whole; immaculately clean. En suite: loo & shower only - washbasin in room. And We should have preferred a couple of chairs to an extra bed!
Very friendly place to stay.
Extremely friendly and helpfull staff
Hotel and room was clean -good room service. Breakfast was good. Room was too fluffy for my taste- very feminine. Evening meal was advertised, but after the first night this was withdrawn as not cost effective. Had to make other arrangements.
Very friendly and attentive staff. Owners clearly very experienced in running hotels and clearly love their job and like their guests which makes for a very relaxing stay.
The warmth of the welcome and service during my stay was first class Nothing all was excellent