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The hotel was comfortable and clean. The breakfast was tasty for a continental breakfast. Overall a nice place to stay. You could hear people talking through the walls at night
Awesome hotel near Hot Springs National Park! The hotel was extremely clean and well maintained. The staff is super friendly and helpful.
They breakfast was great, the staff was on point. & that spa was much needed.
The attentive and courteous staff rivals that of a cruise ship. I have stayed at the Embassy Suites in Hot Spings twice in the last four months and each time I was made to feel special by every member of the staff. The Hot Springs Embassy Suites should be a template for the Hilton chain on how to cater to guests. Yes, I had to eventually leave!!!
Staff was great and friendly The full size beds and parking was bad
The floors were dirty and sticky. They tracked black everywhere.
Location Rundown, bad parking a block away . No hot water in room not nice big tub in pic but no hot water anyway . Tried to call desk but.they didn't answer calls At checkout I learned the hot water problem was reported days earlier but they rented the room anyway. Ruined a good weekend getaway for us . THANKS. !!!!!!!
Great location and excellent staff. There is a definite attempt to keep the hotel as historic as possible. The price is good for the location. Attempts to update the historic building are limited to cheap, visible, hardware-store updates and legitimately dated, simple furniture. The overall experience seems like they haven't put $4 into the place in a decade.
The area was great The room overall was disappointing
Location Nice old building Pleasant front desk staff Confederate-themed displays Bars/Restaurant not open during posted times Air conditioner didn't work very well Super old TV