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I enjoyed the perfect combination of history, beautiful location and very attentive service.
Staff are kind and polite. Good restaurant with nice view. Easy access to castle. Room.
Location!!! And Views! And ambience!!! Lack of elevator would make it hard for older folk to make it up the stairs
Views, Food, Castle Tour
Staying right next to the Castle... we felt like we were Castle guests of one of the Counts of Wartburg in the 12th Century. Absolutely wonderful! Our room was fabulous with a great view and every amenity possible. We wished we could have stayed much longer. Leaving.
Everything!!! Having to leave
Relaxed atmosphere and a unique location to explore the Wartburg. Outstanding restaurant added to the pleasure of the stay.
The staff, the food, the setting the room everything really. No
Cleanliness like always in Germany. Internet should be included in this class of a hotel. Breakfast pretty expensive.
loved the room and service our family were made very welcome
Comfortable and quiet with excellent breakfast. Staff was knowledgeable and very helpful.
Great location, class act
Quaint hotel in the middle of the city. none
A remarkably motherly staff member made me especially comfortable with tea and care for my cold. Directions for operating parking were complicated.
the breakfast was amazing very good only i wish my e-mails were looked at
location and quality of the hotel
Hotel location. Breakfast is too expensive (14 Euro), small parking.
Centrally located. Nothing but not a lot of english spoken on reception desk.
Everything was great!
Very clean hotel-pleasant staff who could speak good english-excellent food served at night with wide variety of breakfast menu Car parking
The staff was very helpful, the room large and bath very nice. nothing
Staff very helpful. Good breakfast. Location in Eisenach exellent. Garage parking. Not easy to find. We enjoyed our stay.
Friendliness of personnel
Wonderfully located 100 meters from the Bach Haus. Was able to find free parking on a residential street 300 m from the hotel. Room was clean and quiet. Breakfast room was quite historic looking and the breakfast was very good. Would stay here again based on proximity to the key downtown sites in Eisenach The free lot across the street doesn't hold many cars so I elected to search for free parking on a residential street 1 block away. That got me onto a very interesting street that I would have missed otherwise.
Parking garage available, friendly staff The curtain of my room was damaged (R 307)
Very freindly staff ,and very helpful which made our stay very pleasant ,Hotel was very close to town centre None !!
They failed on the wake up call
good breakfast choice and ambience. Room was large and clean and free parking in a lot across the street. Nice hotel made connection with the internet upon arrival but was unable to connect later in evening or in morning. I did not ask the hotel's assistance so they may have been able to assist?
Staff was very helpful and very respondant to my requests for changes I required. Water pressure in the shower could of been better. I didn't care for the Rain Forest style shower head.
We arrived there very late and left early in the morning. The rooms were pretty nice, comfortable and modern.
Room was very clean and quite -- large bathroom Location was out of town and in industrial area
The hotel was modern and efficient. The view over the valley was exceptional. We only stayed one night, but our experience was very pleasant. We will stay again.
Location ( very quiet ) Dinner at the hotel restaurant. Breakfast was fine.
Your staff was excellent The WiFi price was quite steep and our bathroom floor was dirty.
Good Room, nice staff. Breakfast and Dinner high quality. Location excellent for automotive factory nearby. Nothing to dislike.
location - outside town and needs a car
convenience of location price of breakfast and the fact we had to order the buffet and not just tea and toast or something simple
Good hotel, nice staff, all of them speak proper English and so is the menu. Good food, good rooms. Elevator is bloody slow.
The comfort at the room and the excellent service.
The hotel is very central in Eisenach and since it is a small city one can walk to almost everywhere. If one is adventurous and likes hikes one can even walk to the Wartburg. Though there are no signs to follow, just keep the famous Castle in sight and walk up mountain through a lovely wood. The hotel itself offers spacious rooms for European standard, spa, body treatment and a rich breakfast buffet with hot and cold meals. The design of the lobby is very cheerful and modern but cozy. I liked it. I would have liked to see a smiling and welcoming receptionist. The one we met appeared rather indecisive. If one tries hard one could have discovered a smile behind her preoccupation with having the check-in forms in order. However, she was helpful recommending restaurants and the bar maid later was more than cheerful. I didn't like the house maid knocking on our door 9.30 in the morning to see when we are leaving the room. As we were checking-out anyway it is clear that the room is free from 11am latest. Instead she could check with the reception whether the guest are checked -out instead of getting me out of the shower. (I was expecting our accompanying friends otherwise would not have left my morning indulgence)
Convenient and well priced
We did not expect much from this city hotel but were pleasantly surprised to find it to be a nice, clean, well-run hotel.
Wonderful location with a stunning view to the Wartburg Castle. Nice restaurant with good outlook from the area used for breakfast. Good food. Well appointed room.
Good position relative to the town and it was really quiet.
Beautiful surroundings, - calm and quietness.
We liked the location very nice views over the country side and the food was excellent. No menu's in English
Great facilities, great view towards the forest and the nearby castle. The restaurant is great. The road to the hotel was a bit steep and bumpy - the city could repair it. The staff did not speak too much English and it was hard to communicate. I forgot a sweater at the hotel room, and when I came back few hours later it was hard to explain to the staff what happened, simply because they didn't understand any other language but German. Hence, my sweater was not found.
Good location(near Main Station and down town)
Extraordinary value. Pleasant staff. High standards of comfort. Excellent Internet connection (free). Excellent buffet breakfast. Convenient parking. Convenient location. I am fussy about hotels; but I liked this one very much. Nothing I would criticise.
the staff were very friendly it was hard to get about with the babys pram as they only have 1 small lift problems getting up and down stairs.the breakfast was very poor value
both dinners which serve in hotel are very nice and valuable best location I feel uncomfortable because the mirror is opposite side of the bed,
Friendly Staff Bedroom had been used by a smoker
Very spacious and clean.
Apartment was not in category of a 4 star hotel, it was a holiday flat for family staying. We did not see the hotel part, maybe the hotel part would better fit to 4 ****. Otherwise fine.
Courteous,friendly and kind staff. Most helpful. A rather good library to while away time on a rainy day! There was absolutely nothing to find fault with.
Impressive restaurant. Good size room. Pleasant setting.
We stayed in an apartment that looked like it had been newly renovated. It was cozy and more than adequate. I felt like I could move in and just stay. The facilities were clean; fresh linens and very comfy beds. The kitchen has all the necessary amenities to be used to live in - except a dishwasher. It is a ways out of town; Eisenach and the return drive at night was very confusing. Guests should be sure to get clear directions before embarking on any car trips.
We had a great place to stay! We loved the resteraunt. We wished we could have stayed longer!!
everything the stairs to the third floor..nearly did us in ...should have a porter..
Went to the medival festival
Excellent, friendly service, quiet location (yet close enough to Eisenach), very well kept and clean.
Large room Very clean None
4 bed room was in fact a small suite with two bedrooms with bath and a seperate lounge. Tapas bar in the hotel was very good the annex is about 300m away from the main hotel up a steep and narrow (one car width) road
The hotel staff were friendly and accommodating. Be sure that if you are traveling by train you phone upon arrival and they will pick you up from the station. The hotel is charming though the rooms are quite small and ours was noisy at night as it faced the back and was just above where the employees gathered on their breaks. The breakfast buffet was very good and the sun room in which we ate was lovely. Don't miss the local car museum and the hike up to the famous castle.
We had an exceptional time - the room was wonderfully laid out, and eating opportunities were very authentic!
Most things, especially quiet location on edge of town Steep walk up and down from annexe for breakfast
Good spanish restaurant, friendly staff, wireless internet in rooms, indoor parking for cars, reasonable prices.
nice spaceous rooms, nice restaurants. the booked appartment was 400m away, and not heated. We were offered two double rooms instead. The mentioned spa is in another place as well... All not exactly as advertised.
great atmosphere, wonderful breakfast and helpful staff; wireless connection greatly appreciated; pilows too soft (and to few) and the split doona idea is not a good one - a blanket would have been appreeciated on a cool September night. We had heavy bags so would have liked a lift, but we recognise that in an older building that's not always possible.
False advertising...the hotel website advertised something called 'Luther Experience Days', though, these do not exist.
The room was small but very clean, with an excellent bathroom and shower. The food and service was great in the "Tapas Bar", the buffet breakfast was one of the best I've ever had. The bed was rather small for two persons (possibly due to room size)and too soft for my personal liking.
The breakfast was excellant. It would be helpful if the hotel would advertise single beds in their double rooms.
Clean room, nice badroom Opening hours of Whirlpool: 15pm to 10pm. For 1 night stay, we couldn't enjoy this, it will be for next time :)
The Hotel am Schlosspark is superb. The service is pleasant and efficient, the cuisine worthy of a Michelin star and the setting tranquil, though within easy walking distance of the town centre and the train station. The spa facilities are an added bonus and there is ample free parking right opposite. In summary, an ideal base for visiting Thuringia, much more tranquil than Weimar or Erfurt.
Staff were good. Breakfast was excellent. No internet access in the rooms. Wifi in public areas, but you must pay. Very few TV channels and only one non German. A double room has two single beds pushed togeather with two single quilts.
Friendly welcome - food good value Noisier than expected - windows open because of the heat
A superior hotel with wonderful facilities for a relaxing break. Superb restaurant. Across the road from a beautiful park. Close to several historical towns. Most enjoyable experience. Highly recommended.
Friendly staff and excelent location Had to pay for internet access
comfortable and clean room. close to castle park. great breakfast. nice resident's lounge
the resturant was very good they did not read my e-mail regarding extra bed and cotthey did not inform us of the extra chargeswork out to be a very expensive staywill not use agai i prefere the Steigenberger Hotel Thüringer Hof the best stay so far and will be back there next month
the centre town location, beautiful town with lots of history, safe parking, very good hotel restaurant can be noisy at weekends due to cars on cobble road
Rooms clean; staff professional and courteous; breakfast great N/A
personalised service, small but very well located hotel, great breakfast (more choice than in any of the 4 hotels we had been to before around Europe on our Europe trip despite staying in 3-5 stars, including a top hotel in Berlin), very accommodating (made breakfast an hour earlier as we needed to leave early and charming receptionist gift-wrapped all purchases from hotel shop individually for me)- Good restaurant for dinner- Next to Lutherhouse, great location, central, yet calm- Management that cares about their hotel and their guests was evident, which is rare these days!!! Decor in the rooms could be updated, but bed was comfortable and all that was offered was really very carefully thought out-
We enjoyed the calm and quiet atmosphere as well as the very good breakfast. Cozy bar, good restaurant and comfortable sized room. Enough parking available. Good location for visiting Weimar, Eisenach, Arnstadt, Schmalkalden etc. It was located on the wrong side of town, the centre of Gotha was not in safe walking distance. Although with a car or tram, you are in the centre within 10 minutes and there is enough parking.
The comfort room is exceptionally large, restaurant had excellent food, and very friendly multi-lingual staff. My wireless internet didn't work as it should have. My US computer couldn't pick up the signal, so I had to spend a couple hours on the phone with their techs to try to make it work - they ran out of ideas, so I had to get a refund for the internet.