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Good welcome at reception, staff very friendly and helpful, at breakfast, they seemed to be short staffed and there was a wait for food to come out, but the staff were excellent, keeping customers informed and topped up with cups of tea!!!
rooms were pretty small and not enough bins fir rubbish
The comfort, location and cleanliness of the hotel
central location-ideal if arriving by train the weather
Tea and coffee. Central location
non smoking room stunk of smoke!
Location of the hotel was very good as it is relatively straight forward to get to and from the motorway. Also, easy to find when coming off the motorway. Good for shops. Lovely hotel with very good facilities. Gym would have been good as an added feature. The room was very hot and the temperature gauge was too tight to turn down.
Good breakfast selection at reasonable price, helpful staff, central location
the room and comfort of the room.The heating was on this time The food was not as good as last time (2009). The hotel has been updated and tastefully revamped.May I say that when I rand to confirm my room with the hotel on the morning of the 19th they "said" that they had not received any info. from yourselves.
location,plaque on wall about when Queen Victoria stayed,architecture stale smell in bar/lobby, bar food a bit ready mealish
We got back to our room around 12.30 am and we waited outside the hotel around 10 min because no body was there to open the hotel door fo us. We were lucky because one of the maintenance guys saw us and opend the door!! clealiness,
excellent staff, friendly and helpfull very poor bathroom, run down and not very clean. old television.
Budget accomodation with reasonable facilities and helpful staff Car parking was a joke and WIFI is only free for the first hour. If you need the internet for work you might aswell stop at a more expensive hotel with free WIFI
Very Handy Parking can be improved , more car spaces
Nothing, the hotel was awful. The staff were rude, the rooms were horrible, they smelt, the walls were stained the noice from out side gave you a headache. We had 3 different room in one night, the first had a toilet which didn't flush, the second smelt, sink didn't empty and and 3 was just as bad. I have written a complaint to the hotel.
The breakfast was good The room was tired and scruffy and far too hot. We got very little sleep. There was a lot of noise from drunk guests coming in at 3am.
Reception ver smart but room very basic. Bathroom was mouldy & smelled!
Friendly and helpful reception and night porter. No complaints with the staff I came into contact with The shower didn't work properly. The toilet wouldn't flush. The linen wasn't ironed properly because the hotel's industrial iron apparently wasn't working. I had to wait a while for someone to let me into the hotel at 2:30am in the morniing as there is no intercom serice or key entry. I couldn't book an alarm call for later that morning as nobody answered the supposed 24 hour reception line. I could have stayed at a far superior hotel for around 5 pounds extra
Nothing #it was Very dirty, noisy and smelly
the hotel rooms were quite tatty and my sheet on the bed had a whole in it
unfortunatley I cannot think of anything good to say about this hotel except that it was there and it was open when I arrived. :-( The staff were unresponsive and unhelpful, The room was grubby and beds not made properly (top sheet and cover where flat but underneath it was a mess), I feel that I should have stayed at the station hotel which was £10 cheaper and only a 3 minute walk away (Station hotel looked very nice)
There was'nt any rooms for smokers
No parking facilities at the hotel had to pay extra for parking in a multi- storey car park
Clean, helpful staff, central location close to all amenities. No on site secure parking.
good staff , accomadative to your requests
Location - just 5 mins walk from the main train station Location to train station, clean and helpful/friendly staff
Large room,en suite,clean,comfortable Absolute rubbish internet which costs 11.99 for 24 hours, certainly not use this hotel again untill this problem is sorted.
The ease of access to the shopping centres in the city. Should have been able to watch each movie I bought on their pay system several times until the cut of time.
Location. easy to find Carpet was filty - could use a hoover around the edge and the whole thing could do with a steam clean. Urine stain under the loo which really smelt. Ran out of beans & eggs at breakfast and had to wait for 15 minutes for more.... when the lady waiting with me asked after 10 minutes if there were more coming she was told rudely "have patience." Hotel might be busy but there is no need to be rude to your guests. Stayed at the Premier Inn the next night for same price and it was far superior! (I don't normally leave negative comments either but really disheartened by this experience)
the staff the plumbing makes noise every time someone flushes the toilet
staff very friendly with good local knowledge clubs shops staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables
the breakfast was superb
As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal. No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.
Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant. Not told about the £5 charge for parking.
The hotel is very central to town. The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.
The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.
Nice hotel, staff very attentive.
The warm welcome at Reception on arrival and when checking out. The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.
Close emenities, very friendly staff, excellent breakfast Room was cold, had to complain and in the end was given an electric heater