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Friendly front-counter staff and cleanliness Rude housekeeping staff
Nice to have microwave in my room. House staff very helpful. Bed was hard, pillow flat. Food at the conference I attended at the hotel was terrible.
nothing it was a night mare rude staff no english bar a few.the gym was shit house.the lifts suck they sunk.
The Friendly and efficent service from the staff was great and I will definatlely be staying again on my next trip to Melbourne
Expensive internet access that ran out in 24 hours and I did not down load anything total rip off. Why so many cockroaches Expensive internet access that ran out in 24 hours and I did not down load anything total rip off. Room full of cockroaches
The staff are very professional and friendly.
breakfast at Chill Restaurant inadequate vent. No windows that can be opened to let in fresh air. Seems like the previous guest smoked in the room.
Easy of booking and friendly staff Had to ask for tea making items and equipment
it was lovely easy to get to we needed to keep on to reception to get our room serviced, it took 3 days befor we got any fresh towels
price of room beds are uncomfortable, extremely!
Very large room and clean. Only stayed for one night, the restaurant food is excellent altough a bit pricey (anyway for european!) as it is in Australia.
Breakfast was included in the room rate and the buffet breakfast was first class. Lack of undercover, secure parking could be a problem although I did not experience any problems.
Clean Good restaurants/ Swiming pool/ PPlay area/ Huge parking & other facilities. Location could be better. Away from Water line/ Public transports/ Restaurants/ Shoppings & cbd. Window view from room was obstructed by its own walls.
pool was great and the room was anice set up/ design Half the staff couldn't speak/understand english, rooms were never fully clean - always missing toilet paper/ beds not done/ clean tea towel/ dishwash liquid etc. bus arranged to take us to melb cup never arrived.
Very happy with the view I complained thet there was a lot of noise coming from above apartment it was attended to but it happended again the next night, i was not impressed and did not get good sleep for 2 nights
It was clean, comfortable & had great views from our room & kitchen facilities were in the apartment if you wanted them, but we ate at JD's in the adjoining part of the hotel & the food was good. Our trip was mainly for shopping & sight seeing around Melbourne, & while we enjoyed our stay, the hotel was quite a distance from the CBD. It's also a 15 min walk to Preston market which we would've missed if stayed in the city. Taxis cost on average $25 one way & the train station was just under 10 mins walk & took around 30 mins to get into CBD. I recommend the burgundy & cream trams for a free sight seeing tour of the city as it gives you a commentary as you pass each of the sights & is a great way to get around quickly. The only down side to our stay was that our apartment was floor to ceiling glass & as the weather wasn't good, our room was cold & the heater didn't work. But housekeeping gave us 2 heaters to plug in within an hour of asking & we left them on all the time to keep the room at a good temperature.
Good facilities such as free Parking lot and beautiful inner designs.
The staff was extremely helpful, amazing, and made my stay incredible
Cooking facilities in room is comprehensive. Nice spacious setting Bed is too soft for me. Could not sleep well
Cleanliness and renovated facilities - Reception could be better. I think at least there should be someone to offer helping with the baggage or taking the car to parking. Also I think the definition of a 2 bedroom apartment is a bit deceptive. Given that on your list of room you offer twin and 2 bed rooms, one would imagine that 2 bedroom apartment is really 2 separate bedrooms (that is what happened for me)