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lovely hotel and setting. Staff very pleasant and helpful. directions to hotel were very poor. It took us a long time driving around before we found someone who spoke English who was able to give tell us the way. A map and more accurate instructions would be very helpful.
the main view of the hotel is great, unfortunately the ocean is far enough to walk down relatively far from main attractions of the area
Absolutely amazing hotel!!! We stayed in a room with ocean and mountain views! Great place to stay! Just a heads up to anyone staying there, make sure they start the hot water heater before your stay because it takes a long time to heat up, especially if you are on the top floor. We didn't have hot water our first day there but after that no problems.
Lovely views friendly staff clean rooms As the hotel has no eating facilities for lunch and dinner you have to drive away from hotel to eat as hotel is in remote location
Excellent views from the hamlet. Quiet and relaxing hotel. Very helpful and friendly staff. Very poor local amenities,impossible to park to go to the beach. No restaurants within walking distance and nowhere to park when you found one! I expected to be able to walk more as it was in the country but we had to drive everywhere.
We really enjoyed our stay in the Gametxo it was so quiet and peaceful the rooms were excellent and the staff very helpful and spoke very good English.
Excellent hotel and staff. Perfect location for someone who appreciates nature and quiet. Convenient for travellers wanting to discover France, as this hotel is about an hour and a half from France by car. A mini-fridge in the room would've been nice.
The staff were extremely helpful and friendly, plus provided advice about the range of eating places and locations to visit. There is not a bar, but we found a very cosy sitting area to enjoy our after dinner drinks on a "bring your own" basis. Views from both the front and back of the hotel are fantastic - the mountains or the Bay of Biscay - we were fortunate to enjoy very good weather for our long weekend. This is not really a "did not like" - but its a warning to new visitors not to try to find the hotel in the dark! Its up a very long and winding single track road and needs a good degree of determination to get to the top of the hill. But it is really worth the effort!
Excellent location, lovely bedroom with hydrotherapy bath. Advertised bar and cafe not open. After a long journey we were only offered a snack from a machine - no thank you! No hot water or heating on first day. Reception staff did not arrive until 9.20 AM on day of departure for our 8.00 AM checkout. Management totally absent. In summary, nice location, nice building, very badly managed. If we had not already been delayed so much we would have insisted on the Manager being summoned but we doubt if he would have turned up.The only hotel we have ever stayed in that we should demand our money back.
The view is fantastic. The apartments were fitted to a high standard (although some minor replacements are now needed, chipped cups, broken lid on bin). The staff were very friendly and helpful. The apartment was advertised as for 2/4 people. The room the sofa bed was in was quite small, so when unfolded the sofa bed was practically in the kitchen corner. The second room would be very small for 4 people.
Convenient to visit Gernika and only 2 hours from Santander Dinner at €18 was expensive for the menu available.
Excellent customer service; good food and comfortable room None
Location was very convenient for accessing the various parts of the Basque Coastline (Bizkaia) that my husband was interested in for surfing. There was an unfortunate incident of a fire alarm going off in the middle of the night for 3 hours. However, the staff made an effort to discount our stay for the disruption.
The room was very beautiful and comfortable. the air conditioner didn't worked (so we had to sleep with the windows open which helped enter a very cool breeze) and there was a big celebration downstairs so we couldn't eat dinner there and it was a little difficult to sleep later, due to the noise.
It was well situated. The staff were helpful and the evening meal was very good value for money. Nothing to do with the hotel, but our car had a problem that was fixed by a local mechanic. Only it wasn't fixed and we had to take to a Mercedes garage in Gijon.
The manager John, spoke fluent English. He went out of his way to make our stay as interesting and enjoyable as possible. Very good value for money
Bloodsucking parasite insects in bed
What a beatiful view from the window!
Read Books The meager breakfast No hot water for the Showers ! Worst hotel we have stayed in.
The staff is very friendly and helpful and the dinner at the restaurant was really great (and only 18€ per person).
Close (30mins drive) to Bilbao Airport
Hotel staff were really nice and the river view is beautiful
Hotel situated very near the sea- a pretty sea side resort
Very friendly staff and an excellent breakfast. The hotel is in the centre of Mundaka which has some smashing beaches. A bit tired and scruffy. Our bed had as much give as a pool table (not that i have slept on that many pool tables).
They were fantastic.
The hotel staff were excellent, very friendly and helpful, this made the stay, the location was great, close to the beach and easy to find a bite to eat, the rooms were big and very clean, bathroom/shower very good. Nope, it was all good.
The very pleasant staff - ever so helpful. They spoke excellent English and would go out of the way to help you - eg get you that tiny screwdriver for your camera and reserve your bicycle way in advance.
Location They don't have dinner service
Marco his wife and staff were all really friendly and helpful. The location is in the centre of the town, close to beach, harbour, bars etc. Value for money compared to some of the hotels used on this trip was superb. May be that our visit was out of season but the breakfast available although not expensive was limited in choice.
The location near the viewing point for the surfing is marvellous. The staff were friendly and efficient. I will use this to mention that I have not read the guest reviews on your website alluded to below