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Easy booking, efficient service, well-appointed room, good food, easy access to the university, great value for money. It would be helpful to supply face flannels; lack of a proper shower cubicle or glass/perspex shower section that keeps the floor dry; breakfast finishes perhaps an hour too early on weekends.
It was close to where I had a business appointment. The prices of beer at the bar are excessive.
Clean tidy smart rooms. The Lodge rooms are not value for money for what they. The bar prices are very expensive.
Excellent value and the room was lovely. The staff were very helpful and the location was excellent. Breakfast was delicious. It was also very quiet and I had a lovely nights rest. I did struggle a bit with the shower rose as it seemed a bit heavy. I got there in the end
Relaxed atmosphere and the staff were very friendly and happy to help. Swimming pool,sauna,steam room and jacuzzi was spot on. confusing to find as you enter through what looks like gates to an industrial estate, until you buzz in and get a grumpy security guard.
The reception manager was absolutely superb.
Hotel and staff very welcoming
Pleasant staff good food and ease of service no
The location was good, security was good, car parking was good. Comfortable, good spa - good facilities. Nice hotel with lots of relax areas to sit. Rooms well equipped - would stay here again if business or leisure takes me to this part of the country again. Only niggle was that room service for evening meal did not start until 7pm Room service times and choices.
Friendly, efficient staff. Reception staff recognised me from my previous visit.
Hotel and bedroom clean and well decorated, good facilities breakfast area was like feeding time at the zoo. staff were not able to seat at a table. improvement on breakfast staff would have pulled your score for hotel staff to excellent.
Room, bed, bathroom, breakfast Bedroom window was difficult to close due to needing repair
The hotel has been extensively refurbished in the past year. Everything very clean and up to date. The rooms were spacious and well appointed. The facilities were excellent. Great value.
it was excellent value for money - had everything you needed especially for an overnight stay No
The location was ideal for us Too big and they struggled to cope at breakfast
The staff made this hotel beak for us, its not often you find people so happy to help you.
Limited evening meal bookings
My room was of an exceptionally high standard - remote controls did not work though.My evening waiter was an outstanding young man- Sam. Breakfast was very good, very helpful staff in the morning. All the service ladies were smiling and helpful with directions My evening meal was dreadful - dry liver and soft veg, (I ate late at 915pm)- starter was ok. I would not recommend to eat here. My server Sam was very good, polite and attentative.The staff in the spa area need customer service training - I had to interupt their conversation to get attention after 2 minutes, then they pointed in the general direction of the changing rooms without any assistance to me
Friday night deal - excellent value as always.
It was warm and comfortable on a very cold night, and the room had everything I needed. The tray with kettle, cups etc for hot drinks was in the wardrobe, which was not very obvious; and there was no convenient electrical point for the kettle.
quiet and basic no internal telephones were working during our stay, so hence no room service unless you went t reception expensive for a basic hotel, maybe they have put the price up for graduation week?
Warm and welcoming public spaces. Excellent breakfast.
+Pleasant enviroment and quality of service Minor but important health and safety issue -fixed shelf with kettle directly above TV and flex too short to reach electrical socket.Suggest relocate shelf or TV
Convenient location, efficient staff. Comfortable, everything worked as it should do. Breakfast; the smoked haddock and poached eggs were both overcooked!
The bed was comfortable and the staff were friendly.
Very nice facility, in a good location, with staff ready to help. Ice buckets and an ice machine, please!
the room was very compfy although the bathroom did have some stray hairs that belonged to neither me or my partner
Room was well equipped and staff were attentive,Hotel well positioned for shopping and rugby/football
The room was wide and the bathroom as well. Excelent location in the city centre. The room was quite dusty and the carbet looked old.
The bed was the most comfortable i'd ever slept on, the room was modern, spotless, large. It felt very luxurious! Everything in my room appeared new, like a show-home, straight out of an interior design magazine.Excellent. Well i did have a room which overlooked Leicester's main street, but it was Saturday night and so i expected a degree of noise. By the time i got back in (3.30am) it had all but died down.
the location the hotel; typical ramada, 2 to 3 star trying to be a 4, my room felt like a childerns home / nursing home, bare, minimal. any other 4 star would be much much better.
Room pleasant and modern, staff efficient and helpful. Good location in centre of town. Convenient car park. The lift is small and always seemed to be full. This was annoying as most if the passengers had no luggage but we had to use the stairs with our luggage, despite trying to get in the the lift several times. Also, would like to have had a minibar in the room.
excellent central location
The staff were very pleasant and tried to help The room had no view -frosted windows- the lights were not working and faulty. It was basic.
The staff were pleasant and the public rooms were very impressive. The noise from the function rooms disturbed us until 1am the first night, so we asked to be moved, which they did, for the second night.
good central location
Location in city centre - lots of interesting places to eat within the vicinity Size of the room - small
The decor and staff were memorable. Even a local power cut couldn't throw them off beat with complimentary hot drinks and snacks served in reception. Beds too soft for me but really I am struggling to find anything wrong
Very quiet place to live for a night with family. A little bit of smile at the reception would be very welcoming
Pool & Room MIxx resturaunt
Modern Hotel Hassle free parking staff helpful There was some social event in evening our room was right above it a bit noisy till 2 am
The comfortable beds and the breakfast selection
Very comfortable rooms,friendly staff.
the reception staff was very accomodating (gave late checkout easily) and friendly.
Luxurious bed, very good shower, excellent breakfast, very helpful, efficient and friendly staff. Room too hot even with air conditioning. No enough tea for two people to have two cups. Couldn't open fridge. Swimming pool not working.
Clean, friendly, spaceous
Not a lot Lack of decent restaurant & no bar facilities
it was small pokey smelly boring and cold!
no proper restaurant in the area;
Cleanliness of the room and location. No food available at half ten at night.
The bed was comfortable. Window did not lock or close properly, The noise from the motorway was excessive.
big bathroom, nice beds
Met expectations. Decent value for money.
Very helpful and pleasant staff
would prefer facilities for a 'cooked breakfast' although the continental was very nice would feel car was more secure if there was a separate car park for days inn hotel
Great value for money. Excellent greeting at reception, room in very good condition, modern, wifi -- all exceeded expectation. It apperared my reservation wasn't on the system, but it transpired that my firstname & last name had been combined, which was why it couldnt be found initially
Good pool/sauna bathroom a bit tired
Difficult to locate.
beds so comfy, room nice and clean, loads of lovely towels
Hotel was easy to find, had a beautiful courtyard view and on site dining. No lift. Staff in the restaurant did a poor job of explaining meal options and tending to our table. Parking fee.
Very helpful/cheerful staff. Location. Very expensive on all points I.e rooms rate, drinks & food. No free Wi Fi and tired room standards. Bathrooms have not been updated since the early 90's? At check out was charged the wrong rate twice?
Spacious rooms, helpful courteous staff, clean and pleasant surroundings No fridge/ mini bar in the room. the swimming pool was advertised as open until 10.30 on weekdays but I was asked to get out of the pool at 10.05
Hotel was clean and well taken care of. Staff was friendly and helpful. Only problem I had was the coffee counter in the lobby. Tried to pay tab but the person manning the counter looked a little overwhelmed at the time due to what looked like being unfamiliar with equipment. Not even sure she paid the amount on the right tab because she was so stressed. But, that can happen in any job.
Nice spacious, comfortable roon Being woken by handyman in next room at 7-730am, followed by the fire alarm gping off. At which no point were any staff on hand to explain what was going on, despite me waiting in the corridor for a member of staff.
The style of the hotel. Very nice and welcoming The distance I had to go to get into the city centre.
Comfortable, excellent gym facilities. Helpful/friendly bar/cafe personnel. Reception staff unhelpful when I pointed out that their bank machine was not working, and asked them to provide me with £ UK. Eventually exchanged my Euros, at a ridiculous rate. Also: tables in restaurant left uncleared in the evenings. Not pleasant eating surrounded by the remains left by earlier diners. More MacDonalds than Hilton!
Extremely noisy, woken at 4.00 a.m. by other guests. Hotel staff did not seem to do anything for at least an hour.
Location, The Hotel, and breakfast.
i was given a room with a one double bed whwn i asked for a twin room which was clearly stated on my booking form, when i queried this i was spoken to in a very rude way and had to show the receptionist the booking form which stated clearly what i had booked, she didnt apologise
Easy to get to with adjacent undercover parking.Within walking distance of City Centre. There was no late bar facility on the night of our stay.The 2 rooms we booked had 1 double bed in each room and not twin beds as our online booking suggested and what we expected!
Good location for business meetings attended and was the purpose of the visit It would have been useful to have instructions on how to use the heating appliance in the room. The room was quite cool even though the heater was set at warmest setting, it still was not very warm
Friendliness and helpfulness of staff
The frienlyness of the staff No
Good location, quiet and clean rooms
Despite being very busy, the hotel rooms were quiet at night. Should be upfront that it costs £5 to park the car.
I loved the comfortable bed and the friendly bar area. I did not have enough milk & suger.
Location and staff. Lack of towels and pillows
Comfortable and clean room. Apparently chaotic control of staff, the restaurant was supposed to be open until 2145, although my order was taken at 2135 I was subsequently advised that the chef was going home ! The bar was supposed to close at 0100, it closed at 2300 and as the night porter had not arrived there could be no service due to 'health and safety' reasons ? Not what I call an acceptable level of service !
The layout of the hotel, an the staff been at your service when needed. Nope
The room was clean enough, the television worked. It was as I would have expected based on previous experience of Campanile. Noisy, not enough milk for hot drinks. Staff did not seem to speak very good English.
Quick check-in,friendly, nice room. Good position for our function
Secure parking, price and location.
the breakfast was too small to entice our party to have one. instead we enjoyed a big breakfast around the corner. a french owned hotel with the typical english values of not giving value for money.there is nothing worse than paying for a meal eating it then leaving hungry.although the hotel is dirty, it is not yet highly visible the problem needs to be arrested in its infancy. there was water staining on the ceiling in the bathroom and an orange substance in and around the shower head (i did not use the shower for this reason. the corner behind the bathroom door was dirty the floor had been cleaned but the insoluble dirt and hair was deposited here. there was a substance on the headboard that should have been cleaned off before our arrival but was missed there was some damage to the room ie iron burn on the carpet, chipped bath,door lock fitting. my overall view is that there is a lack of inspection with regards to the cleaning and the breakfast should be larger.for an hotel at this current standard £35-£38 per night would be more appropriate
The location was better than we had anticipated, just a short walk to the main shopping area. We really just booked it for an overnight stay to break our long journey, but it turned out to be perfect for us.,
Staff were helpful and generally friendly. Good facilities & safe parking I don't think the breakfast is worth the seperate price - we stayed in the Express Holiday Inn last year and although there was no cooked breakfast it was at least included with the room price which counts for a lot when you are already spending a lot of money on flights, rooms and other holiday expenses (eg eating out).
The room was very old and had no toilet paper, broken shower curtain and generally very run down. Breakfast was a shambles as they ran out of some items of food and long delays happened because of large numbers of people trying to eat at the same time.
very poor quality service.food. bedroom not clean after complaints was not attended to.newspaper not delivered or available in reception
Cleanliness, location and the room decor were all perfect. Friendly and helpful staff. Great value for money. The tv didn't work in our room so we had to move-not a problem but could of been tested previously.
Friendliness of the staff, The volume of noise from other rooms and the corridors.
Locality - close to University
The hotel is bright, modern and cheerful and is within easy reach of university and town
The hotel was brand spanking new and clean with refreshig decor'. The water was turned off when we arrived, my husband had a cold shower! The tv did not work during our stay. Staff were sympathetic and offered to move us.
The location was very convenient. It would have been appreciated if some effort had been made to clear the entrance / carpark of snow - however it was a particularly bad snap of weather. Worst aspect was the room heating - the automatic thermostat was not working - not discovered on my first night. I was very cold. Switched to manual it was OK. Staff should have checked it as they showed me the room - with my poor eyesight the instructions on controls were unreadable.
The location for donington park, some of the staff, the leisure facilities. The food in the restaurant was horrific
No to my taste at all. Thought it was going to be a traditional style, but had been bistro-ised!
How lovely the room was and how polite and helpful the staff were. n/a
Excellent setting, edge of town and surrounded by countryside I requested a quiet room but was given one next to a very loud AC fan. I was moved reluctantly. No breakfast included. It felt they resented giving the cheap rate. Service attitude was poor.
Far too noisy at night, turn out from live band function went on until after 1am. Wouldn't return for that reason alone.
Good choice of menu and comfortable room. Good value but, it was term holiday with room price discounted. Creeking floorboards. Unable to use leisure facilities - review opening times for business users
Reception staff were excellent and there was overall a good state of decoration> It was disappointing to be able to hear clearly the conversations from the adjoining rooms. Also the hotel was noisy late at night and early in the morning.
good facilities and value
staff and facilities excellent the room was large enough to put a bigger bed in it rather than standard double
The bar at the hotel restaurant was open late and pleasant We were not informed that a newspaper would cost £1 when it was offered as we checked in
Great value for money.
Excellent Breakfast (didn't have dinner) Friendly helful staff
The service is excelecnt and willing to help you non
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
Nice quiet place, good service, ok place
Excellent food, wireless Internet access, excellent service.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Friendliness of owners
Spacious, well equipped room. Very comfortable and clean. Nothing
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
central location I would have been more comfortable with an extra pillow.
Train station anouncer
Its proximity to the cultural quarter. It is a little on the noisy side, traffic and trains.
That I could park for free, although limited. My toilet design, as it was suspended from the wall and I did not feel it was safe.
Friendly, informative, clean, well designed, good position for city centre and public transport
When I arrived at the hotel I was greeted by the receptionist who was absolutely exccellent. She was very helpful, asked If I had been to Leicester before which I hadnt and she told me places of interest to visit. She made me feel welcome straight away. The hotel was modern and clean. Service was excellent and also the rooms were very comfortable. I would definately stay there again I cannot think of any bad points.
Good value for money. Basic but clean and conveniently located.
Conveniently located near to station and city centre. Quiet comfortable room and fast and efficient check-in and check-out. I'll stay again.
Very close to the station Would have liked free wifi
Convenient for Railway station and City centre Well maintained modern hotel As a 'football hotel' a little too far from the ground 15/20min walk Very disappointed by the buffet breakfast which did not offer value for money or adequate choice compared with say a Premium Inn
local to the venue we were attending
Clean and tidy up to date, been twice now. Would stap again if in Leicester. Like the way you can order food to be delivered
Clean, cost, location Staff unfriendly, not a smile in site!
clean, free secured parking, good buffet breakfast
Clean and modern hotel good surroundings Heatig within room was only available when actually in the room in person due to the inserting of the door opening card to get electricity lights etc. This made the room very cold.
Clean, comfortable. Staff were efficient and helpful. The much-publicised restaurant had been booked for a private party, so there was no dinner available on-site. This meant phoning for a pizza and eating in the lobby or my room - not quite what I'd hoped for.
Almost perfect. Unfortunately no full English.
All usual nice standard from Novotel. I particularly like the fact that the reception staff know good places to go for a jog. Access to terrace through a fire escape not particularly welcoming.
Location was just in the correct place for me That the breakfast was not open till 10-30am on a weekend and finished at 10am
The bathroom was emaculate As above. It also wasn't very pleasent eating my breakfast watching water pour through the ceiling and catched (not all of it) in a strategically placed bucket. I also felt sorry for the waitress on duty at breakfast. She really needed extra help. One person was completely insufficient for the task in hand.
I feel that this property took advantage of us in a couple of ways. 1. I booked two rooms and requested adjoining rooms. Instead I was given two handicapped rooms on different floors.. The clerk refused to provide us with any other accommodation. The rooms for 4 nights each were booked at the end of April, 2016 for our stay July 12 to 17, 2016. I feel that because we booked through ***** we were given the worst rooms available when we arrived, even though we booked more than 21\2 months before our stay.Clearly this hotel baited us and at no time mentioned that handicapped rooms were what we would receive for our money. The receptionist\clerk was indifferent to our protests Had I known this I would have booked at a more reputable hotel. The Ramada Encore misled us by failing to disclose the type of room that we would receive and saved both handicapped rooms on different floors, when adjoining rooms were requested. 2. The rooms were clearly advertised as having " air conditioning" which they did not. The hotel clerk advised that they " don't have that any longer" and offered a fan instead. This was unacceptable as our booking clearly indicated that each room had air conditioning. Windows had to be kept open for ventilation, however the outside noise continued outside til well past 4am some nights. This was a case of false advertising, and again was a way of baiting us for a substandard room. Once again I feel that a ***** client was taken advantage of . I would not stay here again and would not recommend it.