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Our room was comfortable (though dark) and the views on a fine day are splendid in both directions. It would be ideal for a longer relaxing break than we had time for, as the drawback mentioned below applied particularly to the first night. We found the directions (especially through Los Realejos) difficult to follow - though I admit they did lead to the hotel without any actual errors. It was disappointing to find no evening meal or snack of any kind available on arrival, involving a walk uphill to the village (I'd had enough of driving for the day), where we found the bars were closed too. So we ended up with mini-market rolls and cheese in our room, which dampened the occasion a bit. But we realise that the hotelier can't second-guess whether arriving guests will want supper or not, and if so what. If we'd booked in for more than one night, this situation wouldn't have arisen again.
the location, ease of parking, the staff were friendly, the cook was excellent, the facilities were good no tea/coffee making facilities in rooms, having to book evening meal at breakfast, staff were very good but seemed overworked
The views over the sea, although not from the rooms but from the terraces and common places.
The staff was very very helpful and very very friendly. The location is great and out of the way, at approximately 650m altitude, so its calm, relaxing and with a view! Nice pool (heated and covered). Because of the altitute, it tends to be rather humid (you're at the cloud level most of the time) and thus, it was hard getting anything to dry up... The noise from the creaky wood floor might have been an inconvenience for our lower neighbors
The morning view from the hotel is stunning and the rooms are really decent as well.
The room was extremely confortable, clean and luxurious; we especially liked the terrace with the long chairs. The bedding (a nice new duvet) was extremely confortable. The breakfast buffet was very very good, it is especially pleasant to eat outside on the terrace. The environment of the hotel was very peaceful and calm...this was by far the best hotel we stayed in during out 10 day circuit-stay in Tenerife. The evening meal was expensive and terrible. Perhaps the dish of the day was simply a bad choice, but we ate far better food for a much more reasonable price by going to Puerto for our evening meals.
Quiet and peaceful settting , impressive views from terrace and public areas, hotel concept and design, well presented, characterful bedrooms opportunity to enjoy good quality Canarian cuisine, excellent pool . Good service levels. Weaker service levels on management team rest days - Sunday, Monday.
Remote and spacious
Beautiful setting but not far from places to visit especially Puertu. good local walks and friendly local people.Lovely rooms and well equiped -good patio for outside sitting, Sometimes difficult to find the staff when needed.
In no particular order, peace, quiet, staff, swimming pool, food. Difficult to find in the dark when first arriving.