The staff were very friendly and helpful, and the quality of the room and the breakfast was good. We liked the traditional atmosphere and the personal approach of the staff. The air conditioning was not very good, as it was a very noisy free-standing unit.
The pleasant helpful staff - the spaciousness of the room and bathroom, the proximity to the castle. The cleanliness.
The location was great, the room was spacious and nice with a huge bathroom. Free Wi-Fi was useful. Have not used the restaurant so cannot comment on it.
good sized rooms, clean, central location, close to chateau, restaurants etc, free pool table!
its location and friendly staff I was in room 35 .Very little natural light. Could not take a shower as all the water would end up on the floor. No curtains on the window of the bathroom . Not enough towels. The quality of the pillows is poor as well as the sheets. No smoking room available.
excellent location for exploring pau and for restaurants shops etc
The hotel was convenient to the Station and some of the other wonderful scenery. We found the breakfast was excelent. The staff was wonderful.
Location - convenient for town centre. Poor quality furnishings - looked like stuff thrown out of someone's home. Very poor breakfast. Parking difficult with limited close to hotel.
Bedroom decor was a little strange.
Extremely central location, beautiful room and bathroom and a lovely receptionist !! The rather unwelcoming attitude from one of the guests upon our arrival and inspection of the rooms. He warned us that we'd better be quiet when returning to our rooms later that night. He was smoking in the corridors when we had been told it was no smoking throughout.
Location It did not live up to the description on the site, It was a bit dated, shabby (not dirty), hot, small and not what we were expecting. We did not want to spend time in the small rooms.
nice & quiet At certain times can't get in the hotel without a code
Clean, spacious Rear of hotel, dark, looking on to a walled-in roof area. We had requested a room to front of hotel. Disappointed.
remodeled room is well decorated location
The cleanliness of the room wasn't the best and the smell of smoke was very intense.
Great staff. Quiet location. Bathroom very cramped. Needs smaller sink, corner shower would allow more room than the bathtub with shower fitting.
Nice room, good price
Very friendly and helpful staff, good choice at buffet breakfast, larger than average room for a budget hotel The bed was a bit hard and we only had one very tiny/thin pillow each - I know this is normal for France, but it isn't normal for me and in most places there are spare pillows tucked away in wardrobles etc.
basic but comfortable. staff friendly & helpful. excellant mexican restaurant next door.
Extremely clean. Quiet. Very helpful, friendly and pleasant staff. Excellent value for money.
I arrived late and as the reception closes at 11pm the staff member had written a long note to me and placed it on the office door with very clear instructions on how to self-checkin, once in my room I found that they had printed a copy of my receipt and placed it there incase I had to continue on my journey before the office opened! Amazing, someone was thinking of everything! Thankyou!
Self service check-in for late arrivals
Little bit far from central (by bus about 10 min.) but room was clean and staff were friendly and nice. Breakfast buffet was also nice. There is big supermarket in front of the hotel, was very helpful.
Friendly, helpful staff. The nearby Tex-Mex restaurant is good. A good budget hotel. Location is quiet but nothing, except the nearby restaurant, within walking distance.
description of time from town centre by car , not walking and no real public transport nearby
although very basic and sparse the room was adequate,with air con and flat screen tv.The hotel offered a dinner menu which although a little more expensive than we were prepared to pay at around 16 euros,looked to be quite good food and it had fairly nice dining area catering both for couples and single travellers the location was a bit out of town with few outside facilities.the rooms were very basic
found this hotel easy to find, the staff were very frendly and helpfull we have stayed there twice and intend to stay again on our next trip through to Spain found it a shame the restaurant wasn't open at weekends
Excellent staff. Very friendly and helpful at all times. Food very good. Too too far from Pau to walk if you have no private transport as public buses do not run after 7pm or Sunday'S. Only transport to and from airport is by taxi - very expensive.
Clean, basic accommodation A little away from any food facilities etc
Car parking, free wi-fi, easy access to rooms Thought the meals & drink very overpriced. The breakfast at 5euros 70 cents was far to much.
Value for money Close to motorways Excellent breakfast
No frills, good value, very clean all that your family would need for a short term stop over. Very nice continental breakfast. Not a complaint but it would of been convient to be able to eat in the evening
The warmth of the welcome from the hotel owner's daughter and son-in-law. Excellent breakfast.Cleanliness. Poor sound insulation of rooms. We were glad there were no newly weds in the next room!
very nice thank you, we have booked again on our return journey no
Good, clean and convenient. Staff friendly and polite. Food well presented and good
It was a lovely hotel and we got one of the prestige rooms which was a real treat although we probably wouldn't have paid the full price had it not been on special offer. The restaurant is closed on a Sunday, as are many restaurants in France. As we have a 2.5 year old daughter we could not venture far as we were catching an early flight so we ended up eating bread and cheese for dinner.
Almost everything -- large comfortable room with king bed, A/C, minibar with room to put a few items in, convenient location for driving in and out of city, plenty of free parking, quiet location Could use a little more bright light in the room. There was no lift but we had help with luggage. The price of breakfast at 15 euro per person was more than we like to pay.
Location for the sports event and easy to find lack of serivces at the weekend
Quiet hotel, newly renovated, very comfortable
Good room and helpful staff No restaurant over the weekend/no room service
Practical for easy early morning access to airport Advertised as having air conditoning, but this was not working on a day when the temperature had reached over 90`F - rooms very uncomfortable
Everything was as described. Easy to find and convenient to highway. The staff was very friendly but most lacked any English speaking skills. The front desk needs to personnel with better English skills.
My daughter and I enjoyed the tranquil atmosphere wihin the hotel and its gardens.The Staff were extremely helpful and welcoming. The only slight disadvantage, which was not the fault of any of the hotel staff, was the distance of the hotel from the centre of Pau. No.
in need of refurbishment restaurant not open
friendliness f desk staff smell of room - probably from smoking?
The staff were very pleasant and helpful even though most spoke little English; The breakfast buffet was varied and good. There are a couple of interesting resturants quite close. This was a last minute booking during the Tour de France so everywhere else was booked solid- It was further away than I normally stay without a vehickle (4.5km fm the city centre) but there was a half a hourly bus service near by.
Very friendly staff and good service, Very easy to find, parking no problem No
friendly staff. good simple food. goo value decor in rooms a little tired
The room was lovely, big windows and very comfy bed! large tv, clean bathroom...very nice! and it has a lift which was ideal!
It is an easy walk to "pau" centre. Had to ring the bell several times before someone came to check us in.bed was uncomfortable,shower cubicle was old and very stained with mould.
Comfortable, friendly, centrally located hotel of character with attractive rooms and parking space.
Location close to town centre and private parking.
We were only passing through on our way from Spain to UK. Managed to see the Gothic Cathedral, havde a meal nearby & walk around the City - very pretty & lots to see, hence we will return on our way back home!
within walking distance to city center. (45 minutes)
location , easy access to airport & 24 hour opening
Food was OK, rooms were clean Room was small (Superior room), pool had too much chlorine - left eyes stinging, asked staff to book a squash court and they didn't even answer, hotel is a long way from anything
convenient location small rooms but typically of france
Excellent food. Value for money. Location Not enough room to work in the room, needs larger desk space.
The Hotel Bar / restaurant has been refurbished since my last visit. In a more modern style and lost its character. The menu is now very limited, and the food poor
it's been renewed with a good style
Difficult to find, and it was too far away from the center of town, restaurants and sites.
Light and open space with very efficient friendly and courteous staff. There was a used ashtray in our room when we arrived. The room was non smoking!
Friendly welcome and helpful staff. Convenient location, good price and nice breakfast.
location Lack of service,standard of fixtures
No Restaurant - No Bar
Free secure parking The hotel was closed when we arrived on Sunday at 16.00hrs. Anote on the door said it would open at 18.00. I had to ring the owner at 18.20hrs to gain entry, He arrived at 18.45hrs. I was not pleased
Staff was friendly and accomodating, there was wifi in the lobby, the coffee was good. It was much further from down-town than I'd realized and the bus service going there was very sparse, so any visitor without a car should count the price of a couple taxis in his/her expenses for the hotel.
Clean tidy no nonsense room Slightly cramped for two
The facilities were adequate, room quite cosy. Comfortable beds and apropriate heating. Good Breakfast,quality TV. All of those made a pleasant and relaxing stay. A little far out, but still not too far to make a walk to the centre.
Nice place to stay, easy access to Centre Ville and Bus route. Single beds not wide. Staff Courteous and good value for money. Proprietor speaks English.
Staff were very helpful on both occasions, beds were very confortable, hotel is close to Pau city centre and Pau airport, very close to supermarket and restaurants, breakfast was nice with good coffee, staff very helpful in ordering a taxi for me. On second night I was terribly frightened by a male screaming on several occasions either in the corridor or an adjacent room. A door kept slamming for hours on end. Several times I heard a female screaming. I was absolutely terrified and couldn't sleep very well. It sounded as if there was a madman outside my door. I couldn't make a complaint as I don't speak much french.
very noisy at night facing the street. had to keep window open for fresh air as no aircon. only good if you need somewhere easy to find by car and park, bed was a fold-out sofa!
The room was very fairly large and the bathroom good. The staff also spoke some English. We arrived early but didn't have a reference number required to automatically sign in.
I liked the room and very comfortable bed. I liked the code entry systems which meant we could arrive after reception shut.
Hotel was very clean and just refurbished, basic but comfortable facilities and I would be pleased to book this hotel again. A very minor point is with the majority of French hotels they do not provide basic English T V which I assume with digital broadcasting they now could as the language is selectable.
I have now stayed in 3 Altica Hotels, this one at Pau is by far the best. Rather a long way out of the town, with little facilyies near to hand, but Pau centre is only 5 minutes drive away, however, parking in Pau centre is very difficult.
easy to find just off the motorway, clean rooms, friendly staff, close to main routes into pau, good value breakfast, excellent value for money, spa and swimming pool opposite hotel, quiet, free parking wifi didnt work for me-but staff happy to help
Very small room.
Fantastic value hotel. Only a few Euro more than the economy hotels but far better equpiped. Staff were delightful and quietly efficient. Our children made very welcome and adjoning rooms with secure shared lobby offered at no extra cost. Rooms well equipped - not large but nicely designed and spotless. All public areas also pleasant and very clean. Breakfast good value. Secure parking a bonus. We highly recommend the Altica chain of hotels. Lighting in bathroom a bit dim - I was struggling to find a negative!
Great location, right off of the interstate, and even though reception closed at 9pm, they helped us re-open our room after-hours when we locked our key code in our room. The receptionist spoke English very well. Cute, clean rooms. Other reviewers have said the same thing, and I'll say it as well - the rooms are small! The extra bed under the double bed is a bit hard to get out, and there's not much room to walk around when it is out. Still, the rooms worked out fine for one night for our family.
Good price, comfortable and no hassles. Good location by autoroute for drivers. Situation at edge of town with no local restaurants.
Only stayed 1 night before catching a flight home, was very impressed by the cleanliness and comfort of this hotel
Efficient and friendly staff.
The owners are very gracious and helpful.
clean, a bit old fashon bur very charming.
Its location, easy walking to shops and bars The breakfast, a bit more effort could be made in a better selection of food for breakfast, very poor for how much we paid.
The hotel was well sited. The owner/managers were very welcoming and helpful. They readily made us a cup of tea and coffee upon arrival. Breakfast good value, room good. None except to echo other comments as to hotel showing age.
Owners very friendly,eager to help. Decor was pleasing and room spacious.Good double glacing so no traffic noise.
The staff were extremely helpful and courteous, despite being on a busy road the hotel was quiet. Continental breakfast was good value. A good budget hotel. Shower in bath not good, and lighting rather low, although there was a good reading light.
We booked one night in July 2010 and then were able to continue for 3 additional nights. The location was ideal for our visit. We walked daily to the city center. The breakfast was very good. We stayed in two different rooms. The first with it's own toilet, shower, and sink. The second with shower and sink, but a shared toilet down the hall. Neither was fancy, but they were clean and comfortable, the second room had two sets of french doors to a balcony. We slept with the doors open and with the shutters proped open as is the custom. This was the first time we ever had gone with a room without a toilet but it was great, just like at home. This hotel felt like home and has a big friendly black lab that made the stay special. The hotel shows wear on the capet on the stairs, but wasn't a concern to us. This is a family run hotel, that cares about your stay. If in Pau again we will stay there again.
household atmosphere, it is good small hotel
The friendliness of the staff and the good breakfast A bit threadbare. could do with bigger and more towels
The location is ideal although it is hard to get to by car. Even the taxi driver complained about the vehicular access. We arrived by train and would have walked but it was hot and uphill and the funicular was not running due to repairs. We did walk back to the train station after our stay even with several large bags. We ran the air-conditioning full blast and it did little to cool our top floor room. We had a room at the end of a very dark and narrow corridor. The light was not working in the corridor and it required a flashlight (which we happened to be carrying) in order to find the lock to enter or exit the room. We mentioned the problem to the desk but it was never repaired during our one-night stay.
the comfort, the helpful staff, the facilities the rowdy noise at night, from na earby nightclub and the street outside - until 3 and 4 am.- made sleep impossible in room 204
Very near centre of Pau. Friendly, helpful staff. Adequate rooms Some may find rooms quite small
Staff were friendly and hotel spotlessly clean
The staff were very friendly and helpful. The location was very close to centre of Pau yet my room was very quiet and compared favourably with some of my colleagues who stayed at other centrally basded hotels. Breakfast was comprehensive and well laid out. Check in and check out were very efficient. Rooms are slightly smaller than expected
Friendly staff, clean and comfortable accommodation, newly refurbished in attractive style, breakfast available in room, central location. Grand confort room was of good size. Daughter's room (confort double for single occupancy) was so small that it was difficult to open the door or sit at the desk - just adequate for one person, but very small for two.
nothing The heat and Air didn,t work. The light didn't work. The window was very drafty. There was no internet, though the booking said they had it. The staff said it was being fixed, but I don't think t was.