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Ease of access. Arrived late but restaurant waitress welcomed me. Service in restaurant very good. Interesting menu with good choice and fair prices. Prawn tempora - only 3 prawms! Scallops cooked really well (soft and buttery) could do with more flavour. Otherwise excellent. Breakfast also good - real sausages, good bacon and non-slushy scrambled egss. Well done! Over all the staff showed 'old fashioned' friendliness and good manners. Bed hard and TV channel range very limited
The hotel grounds are beautiful but the hotel is disappointing, we had an executive double room which was very small. The lift is scary and only goes up to the first floor and the breakfast was poor.
exceptionally impressed with the quality of the room i had, brand new looking bath with whirlpool and really large and well appointed room throughout
Don't expect to get to sleep before 1 am because of the banging music. No adequate response when raising this with Reception. No apology. Another two guests were also complaining to the Reception about the noise as we were leaving.
wonderful views of the moors from bedroom window good location for exploring the area
friendliness of hotel staff
Friendly and very helpful staff
the hotel is very modern and is in fantastic grounds the room did not have basics like hairdryers ,iron etc,,and when asked for waited an hour and they still did not arrive
I found it quiet, peaceful and relaxing. The purpose of my visit was a reunion of old army colleagues. We were looked after extremely well.
Lovely location with good views. Nice and quiet ensuring a good night's sleep after a tasty meal in the restuarant.
Handy location, not as bad as internet 'chat' reviews A bit tired and grubby. Noisy due to overlooking main street and no double glazing and 'unusual' DJ'ing that went on to 2am.
Friendly; helpful. Bed not of particularly good quality - not the most comfortable.
Cheap and good location, they even did an early breakfast for us. The accommodation was above a pub open until 2am. Check-in was up to 10pm and I had to cut short an event to get here on time. I could have checked in later and had the full event.
The room was very clean and the breakfast good. Lack of heating in the bedroom and poor atmosphere in the bar area.
The quality of the rooms was excellent and so was the breakfast with a selection of continental and cooked. Fantastic value for money with very friendly and helpful staff. Noisy nights from the pub and local night club but we knew about that when booking so it's not a complaint.
Good reception, warm hotel, comfy bed, great breakfast! Especially the bacon! The bathroom was an odd shape to get in and out of, and the shower, although warm and good, leaked a lot!
very convenient for the train station and town centre. Nice staff The heating went off at 11PM and when I left it was still off - It was a very cold experience
The breakfast was excellent. Very friendly staff. Time of breakfast limited between 9-9.30. The bathroom needed some care and attention.
Staff were very helpfull and friendly No bad points, hotel needs just a little bit more T.L.C.
Central location ideal for all amenities Noisy pub below open til late
Location Too expensive, tv is very small, there was only 3 or 4 channels available on the tv, the shower was broken, the bill can only be settled by cash or cheque but we were not advised of this until we came to leave and were informed that we could walk half a mile to an atm.
Local and convenient. Hotel is tired and in need of a refurbishment. Bathroom was badly cleaned and the ventilation didn't work. Dust and dirt behind radiator. Bed was small for a double and the mattress was poor and lumpy
located just where we wanted.
Friendly staff & excellent dinner Dining room was cold in the evening. Buffet style breakfast was not hot enough, but they never are!
Quality of room and friendliness of staff & free membership at Gym Initial confusion with double & twin rooms
Room was in the old block and was in serious need of renovation.The kitchen air conditioner was very loud until turned off at 10.15pm..The wifi didnt work anywhere in the hotel.They lost the order of my colleagues meal and when reordered the lamb had to be sent back because it was uncooked.Then at 4am all the televisions in the hotel came on simultaneously and woke everybody up.Dont somehow think I will be back at this place ever again
Inadequate heating in the room, no heating in the bathroom.
I found the staff welcoming on check in. The room was a nice size , good condition and modern looking. Breakfast was lovely. Room was a little cold overnight but a blanket was supplied in the room. I mentioned this on check out and they said they would look into the heating
Staff very friendly especially Ian on reception. The room service was brilliant good size good quality and hot! The rooms are alot smaller thant the picture (wide lense pic) The bed was too small for 2 even though a double. and the radiators were off in the morning so was cold. The hotel is not as lovely as it looks from the outside pics taken from the back "gothic style" is only a small part the rest 60's 70's style block! Dissapointing from the pics.
A local real ale was available (very unusual in a hotel of this nature). The bar attendant that evening was cheerful and efficient. Turned up late for breakfast but the staff quickly and helpfully provided a continental breakfast. We were charged twice for our stay. Once when we booked the hotel room (£143, transaction date 27th August 2010, do not appear to have received an e-mail confirmation) and once when we checked out (£226.15, 18th September 2010). We were not aware of the first payment until we received our account statement yesterday. Please telephone me on: 01442 832672
Cold room - heating barely got the temperature up to comfortable level. Overall temperature of hotel below comfort level with no heating in corridor to room. Dining room in the morning was cold thus ate food and got out as soon as possible.
The bar / restaurant Cleanliness and heat of room!
Intimate, romantic, relaxing. Food was amazing as were the views and the room. No slippers in the room enquirer about them twice as they. Were on the booking. Only confirmed to me on checking out none available but got surcharge on room service escorted which made up for it. But a phone call or visit to the room with an update would have helped
The staff were excellent as was the quality of food. Unfortunately the weather was poor during our stay and the roure tot he hotel from the lodges was waterlogged.
fair prices in the bar jack johnson music all the time. petty i know but it get to you in the end
The staff were unfailingly friendly and efficient. Also, the accommodation is very unusual -- my room was in a superbly built log cabin within the woods about two minutes walk from the main hotel building -- great facilities (free wireless Internet, swimming pool, gym) and sense of tranquility. The food is excellent too -- I ate in the bar and in the restaurant and both served reasonably meals of an unusually high standard.
It was a delight - in a great situation in the woods which made it easy for doggy walking. I and my dog were made to feel very welcome
The rooms were ok. Hotel is very dated, my shower did not work and breakfast did not start until 7.30 meaning that as I was travelling on business and had an early start I could not eat breakfast. They did offer some toast however.
Relaxing atmosphere and enjoyable pool and jacussi Poor service at breakfast opened jams at table not informed of breakfast routine
The total relaxation, the beautiful surroundings, the restauant was excellent and apart from the private hot tub not working on the first night everything was perfect.
The spa is great and the evening dining was nice. Lovely location. Room was shabby and in need of serious TLC.
Excellent quality of food and service, Bedrooms clean
The freshly cooked full English breakfast was delicious.The bedrooms were newly decorated and very comfortable.
Friendliness of staff, relaxing atmosphere
Relaxed atmosphere. Friendly family run establishment.
Very good proximity to Salts Mill and the David Hockey gallery. Cosy room and lovely fluffy towels. Everything worked and very peaceful location within walking distance of the wonderful 5 Rise locks. Despite advertising room service breakfast it was not available and checkout time is 11am not 12pm. Only newspapers available were the Mail and the Times!
The atmosphere, location and friendly attention of the staff. It was a joy to stay there and I will be recommending it. Possibly the restriction to 4 chanels on the TV.....not a big problem though!
General happy athmosphere
Large and comfortable room with little extras and great food.
walking distance to a number of restaurants unfortunately hotel restaurant closed on Sunday nights (the night we were there)
bed wasnt very comfortable was hard mattress
I had a very pleasant stay, the room was very clean and comfortable and the staff were polite and helpful.
Good location and friendly atmosphere. Only 1 slight criticism - for myself and fellow guest breakfast was rather early and only available for a short period of time.
Very helpful proprietor. Room nice and quiet despite being alongside a fairly main road Wifi was unusable for most of the evening, probably due to other guests "streaming" heavily. Bandwidth is not up to the likely demand.
i have stayed at this hotel before, friendly welcoming manager, my room was very clean, i had breakfast this time which i really enjoyed, i am looking forward to returning
The room was very small and clean (but I booked the small room so the clue was in the title), the bed was comfortable and the TV, whilst small was actually bigger than the one I had in a 4 star hotel I stayed in recently. The proprietor was quirky and I suspect you either love him or hate him; I liked him myself. The bathroom was very clean and there was more than adequate hot water once I worked out the shower controls. I would stay here again and would suggest it to friends No tea making facilities in my room - to be fair it wasn't listed in the list of facilities supplied for my room. On the other hand this is the first small hotel/B&B I have stayed in for years that doesn't provide this. I would still use this hotel again.
Nice, clean, modern room, with flat screen tv. Comfortable bed and bedding. Unreliable wifi signal. Only 1 soap provided so bring shampoo. No hook to hang your coat or towel.
Convenient for the location we wanted to stay in, but nothing else worthy of mention here no teamaking facilities in rooms, and nowhere to make one.Owner thought we should pay extra for this
Central location, easy to find. Large shower room. Piped music in guest sitting room/internet room; no mirror in bedroom - in fact no full length mirror anywhere.
Friendly owner. Good bus and train connections. Room a bit cold.