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the beds were marked as being deep cleaned each time someone had slept in them. The hotel is in the centre. Breakfast was adequate. The room/hotel was clean. There were quite a few stairs to climb with luggage. No porter, and you couldn't expect the reception girl to carry one's heavy luggage! They need a lift. Used bedding was in the corner of the entrance lobby!!! No facility to make a drink on your arrival, a tees made should be in the room. The hotel is in need of redecoration and modernisation in some areas.
Friendly staff, free internet, quiet room, convenient town centre location, value for money. (I did not have a car.) The room was a little too warm and a bit small. The desk staff were not able to give detailed advice about connection to the internet. The chair was covered with a rather sticky leather/plastic material.
Pretty much everything =) ... as always
I felt the staff was very helpful and were interested in me personally.
central location the price is a bit high compared to the provided services
friendly staff , a good room, good central position and a good breakfast
It was the best hotel I've stayed at in Juelich. The room was spacious and amenities were great. There was even a flat screen tv, dvd player, hair dryer, and mini fridge. It was very clean and the staff was helpful with restaurant suggestions and any questions I had. The only negative was that the internet connection could be a bit spotty in the room.
Big single bedroom with multiple windows/views. Parkingspaces near the hotel are limited and difficult to reach by car (pedestrian zone) however parkingspaces (near Zitadel) are just 5min walk.
the Breakfast and the view were perfect Nothing
the room was very clean, the staff was very nice, I didn't have the time to taste the breakfast unfortunately because I had to leave very early. I appriciate also the possibility to travel with my cat!
The hotel staff was very friendly and helpful. I had to cancel one night of my stay due to strikes on railways and hotel personnel was very responsive and accommodating. A breakfast was good, but only average in terms of choice. Temperatures in the highest floor (attic) get higher during summer days.
Great breakfast, convenient central location, non-smoking environment. No airconditioner!!! It was very, very, hot and humid in the room with minimal window access. The TV was very tiny. The room key was very bulky and heavy to carry around.
Very pleasant plact to spend the night. Close to the sites we wanted to visit. They lost my reservation and I had to show them my copy from Booking.Com before they found a room.
Very pleasant staff, well located and with good food.
good location, kindness of the hotel staff
Friendly, efficient and unobtrusive service. Clean, well-kept rooms. I would use it again.
Very good restaurant with good fish selection. Pleasant & prompt service. Good Internet connection in rooms is much appreciated for business.
Small family hotel, with very helpfull people. The restaurant is excellent for the price, I paid less than 15 euros each evening including drink. Carefull, you need to pay the restaurant separately. Some minor things to be repaired, like the shower. Breakfest average only, you can skip it. But you cannot expect a large buffet for only a few customers.
Hotel combined with Greek restaurant. Sufficient free parking spaces Some mix-up of my reservation. Lot of smokers in the hotel. Breakfast choice was limited.
Relaxing,good food ,comfortable.
All personnell seemed to smoke while at work -reception especially. Room request (quiet, top floor) was not respected.
very nice and helpful staff, good restaurant
friendly staff and ambience. The restaurant (Italian) was excellent. small point but the room had no hair drier
The staff were friendly and helpful. The food was excellent both nights. A very nice experince to stay there Nothing.
Nothing much. Cobwebs Spiders (5) dirty shutters&windows very uncomfortable pillow was told that being uncomfortable was my problem. Will never go again
Sehr gut hotel staff! Sehr gemuetlich hotel!
I liked the 24 hr reception service and breakfast was delicious.
Overall the hotel was good, the staff were exceptionally helpful. The location and access suited my needs. There was no restaurent within the hotel and this was not mentioned on the internet when booking.
As a senior couple we were only passing through on our wayto Koblez & was accomadated close to lift as requested No complaints- continental breakfast was excellent
Extremely helpful and welcoming. Clean and tidy hotel.Would recommend. As I like shopping it was central to all local shops and amenities. Parking outside hotel though could be improved by providing bays for guests. Restaurant excellent, just that there is no under cover access. As it rained you either have to run or get wet.
The city of Eschweiler is really bad - looking, but you can blame the hotel ofcourse. The room was a bit dusty
Well presented room. Staff were so helpful and obliging. Excellent breakfast. Situation opposite nightclubs and bars did not allow for a good night's sleep.
Quiet and friendly staff Absolutely not a 4 star hotel.
The rooms are very nicely decorated. It is comfortable and relaxing. The people are very helpful and nice. An free access to internet would be good.
The service, decor and food are all first class, I have stayed in this hotel on a number of occasions and recommend it thoroughly
The room was tastefully decorated, warm and clean. Staff is very friendly. Breakfast was very good. Easy to find and easy access to the A4 motorway. The hotel shares an entrance with the restaurant with no doors between the rooms and that exit. So, smoke from people standing outside would drift up into the room. You will not have an early night, as every time guests leave the restaurant, their voices carry very strongly.
Restaurant was excellent.
Very unusual interior decoration and tastefully done. If you are expecting the normal hotel room then don't stay here. you won't appreciate it. Quiet and a superb restauraunt at a sensible price. I had to get out of bed to turn off the lights.