Would you like to save as your currency permanently or for this visit only?
Ou room was very clean and quiet. The warm, welcoming and helpful staff exceded expectations. Great location for access to any attraction in the greater Cleveland area and breakfast was delicious and ample. We had no negative impressions of our stay
Staff is excellent. Very nice breakfast. Great location close to park, airport and city Room was cramped. Bathroom door was an issue
The room was very nice. The town is lovely. It has a lot of potential. Our experience: - Arrived around 10:20 on a Friday night (later than we had expected) - No one at the facility when we arrived - everything locked; no one answered phone (repeated attempts); so we were stuck wandering the perimeter on a could dark winter night in february - We walked around the facility knocking on doors and windows for about 15-20 minutes (it was 20 degrees) - Finally someone happened to drive up (he was there for random maintenance) just as we were about to give up - While the maintenance person went inside to make a call, we waited outside (for about 15 more minutes; recall ~20 degrees) - Finally we were admitted and shown to our room - Turns out the maintenance person was there to work on the water system; so no working shower (since we had been waiting outside in ~20 degree weather for a while it would have been nice to be able to take a warm shower) Next morning: - "MAKE SURE TO STOP BY THE FRONT DESK" on a piece of paper slid under our door; by front desk they mean the cash register of the hair salon - we stopped by -- it was to make sure that they had our credit card on file (even though we had paid electronically beforehand) - we suggested that they let customers know that it is impossible to get in touch with anyone from Solaire after a certain point in the evening (maybe this is posted somewhere, but it certainly wasn't obvious); or maybe someone could be "on call" for customers who have (paid in full) reservations who arrive a little later - the response we got was very defensive: on the order of "it was the receptionist's fault; she was supposed to call you" ok, that's fine, people make mistakes. there seems to a bigger issue with Solaire -- the Inn seems to serve as mostly ignored "add on" to the spa, salon and restaurant. I've worked in the hospitality industry. I don't want this review to sound angry. My wife and i had a really great weekend overall (there's a great cooking school around the corner). We live fairly close and could imagine coming back to the town. its cute. But the Inn just doesn't seem to work as an Inn. If you do give it a try -- maybe make sure to call a few times in advance to make sure they know you're coming and get a sense if they have any interest in customers' actual experience with the Inn.