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Clean, good location, good service there was construction on my floor but it had no impact on me.
Heat did not work in our room. Brr!! Would only go up to 62 degrees.
Big room. Several restaurants at the hotel. Connected to the mall Had to pay to park...I guess that is expected in the city though. Hotel was great though!
Location service Light fixture in bathroom burnt out. Bottom dresser drawer kept opening creating tripping hazard.
Excellent view, fast elevators, handsome lobby, pillows of varied thickness. Paying for wifi, paying for parking, noisy neighbors. This is trivial, but it mattered to me: the paper coffee cup they provide in the room leaked on my white shirt while I was in a meeting.
Very nice rooms. Comfortable beds! Very well kept. Breakfast not included and was expensive if you wanted to order it.
Clean, and comfy. Walking distance to most of the entertainment downtown has to offer. Paying 30 dollars a day to park in the hotel garage.
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby. The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
Staff was excellent and very helpful Parking prices
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable! Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
Location No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
The beds! No rooftop access.
The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful. We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
They upgraded us for free since it was our anniversary which was so gracious and nice!
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful. For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
Very clean and great location. Staff was very accommodating The room service food was absolutely terrible and it took over 45 minutes to "cook" and bring up to our room. Over priced for bad, cheaply made food
Beautiful hotel with excellent customer service My room was located next to a hospitality room where young people were talking very loud on a Sunday early morning. We were awaken at 5 am due to noisy neighbors.
well located, modern, clean, efficient staff. King size bed, while comfortable, needs to be "pillow top" as it is hard, even for a 270lbs man, to enjoy a restful night sleep. These should be standard in your concierge floor. Paying $31.00 for parking. The location does not permit parking on the street. This reservation was at rack rate.... Wi-Fi access, was "free" in the concierge lounge, but a $12.00 charge when in the room. Not too logical.
The hotel was very nicely decorated, clean, and comfortable The hotel was very busy and a bit chaotic. The parking garage was full so we had to finding parking elsewhere.
Very clean, comfortable, and excellent location for access to convention center. Some of the friendliest staff I have ever encountered. They were all extremely helpful, available, and always smiling. Parking garage was easy in and out. View from room was beautiful. Long waits for elevators, especially at night. Ice only available on 2nd floor. No refrigerator or microwave in rooms. Wi-fi and parking rates very expensive.
the hotel decor and staff were great. I paid extra for the "City View" only to be put at the back of the hotel. Also, our room was right beside the elevator. The elevator made a high pitched squeak every time it moved. We were celebrating our 22nd anniversary at the noise was annoying and kept waking us up.
I was staying at the JW for a conference and the accommodations were convenient and the staff was friendly and helpful throughout the facility. Great job.
Very modern and classy makes you feel like a high roller without breaking the bank No complaints
Could hear the tvs from both rooms on each side. Could hear each and everything in the hallway. Rooms are extremely small. To high for what you recieve. Would not stay again.
Close to convention center, clean, good breakfast No vent fan in the bathroom, hallway smelled musty
Staff was fine, but someone was let into our room while we where still in there. Not great on that. Housekeeping woke us up at 830 to clean when check out was listed at noon.
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing again.
Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
Very good locatin.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
Breakfast was great, room was nice except for the carpeting. Furniture in great condition. People at desk were very helpful and pleasant. Did not receive bites but found what I believe to be dead pieces of bed bugs along seams in mattress - which just made me uncomfortable. There were not a lot, nor did I find any live bugs. But made me uneasy all nites.
Location and price. The sheets were terrible. Stains on the carpet.
staff was great! not as close to downtown; pretty far walk to the middle of downtown.
Quiet and excellent location Carpet was not vacuumed and shower had hair on the walls and tub.
Location. Fast elevators. In need of furniture and carpet updates. definitely not a 3 star. Breakfast was sketchy.
Location The Hotel charged $20.00 per day for parking & I chose this location because it was suppose to be free parking. Found a live roach in the closet, and the pop machine took my money.
Location The room was dirty. The carpet and furniture were stained. Front desk staff was very dismissive of our concerns. She simply stated renovations are beginning in 3 days. That does not excuse the room being dirty with visible dust around edge of carpet.
Location. Right next to Lucas Oil Stadium No airport shuttle
That staff was super friendly and always had a smile on their face. Very informative as well. The only problem I had during my stay was kids running up and down the hallway all night and not being told upfront I was going to have to pay $18.00 for parking.
Good parking next door at a reasonable price. Nice man at the front desk who came out and helped me get into the parking when I left my hand tag in my room. Good location close to downtown. Good bathroom and tub. Very noisy. A cleaning person was cleaning up an adjacent room and talked for hours and I could hear practically every word she said. The halls echo. Someone left the TV on in my room - I came back to TV static two days in a row. Weird!
It is practically right across the street from Lucas oil stadium and walking distance to great bars and restaurants. Nope
Location Wifi was the worst I have ever experienced in a hotel. "Upgrading" to high speed did not top dial up speeds. Tech support was no help, "shared network" "it appears many are using it right now". Unacceptable. Really slow elevators. Waiting 10 minutes for an elevator is simply unacceptable as well. Dental floss spotted on hallway floor. Stayed there for days. Seriously? Big bug spotted on curtain and it was moving up and down. That was it, I left a day early!
hit you hard for taxes and parking
Room was large. Liked that there were two sinks with a bathroom that contained a shower and sink and a separate bathroom with a toilet and a sink. This set up worked well with two travelers. Seating area in the room was also nice. The location is great if you need to access the JW Marriott. The card key system didn't work well. It usually took a few tries to get the elevator to work and sometimes took more than one try to get into the room.
Clean and fresh. Spacious. A great value for the dollar.
I asked for my room to be cleaned, they never did it. Asked for more shampoo and conditioner, never received. Hotel night staff was not friendly. Also, valet was slow and confused.
Location. The website didn't show the hotel under construction so I assumed all remodeling was complete. We got a room that hadn't been updated and no more double bed rooms were available... or so we were told. It was quite disappointing.
Location and exercise room The staff in check in was rude. Movers were taking out beds and sofas and commandeered the elevators.
This guest did not leave comments about this hotel.
It was close to the destination I was attending and there was a sweet bar right next-door
Right across the street from Lucas Oil which is connected to the Convention Center. Very convenient. My only real issue was the awful smell in the refrigerator.
Cleanliness and the rooms where spacious No
It was clean and neat for the price we paid. Staff was very friendly and we loved the free shuttle. Some workers were drilling at 8:00am and it was very loud and disruptive.
This guest did not leave comments about this hotel.
Rooms were in maculate Lee clean. And the hotel is new also the parking was cheaper than most other places No complaints
Best room in for the price. It had a good breakfast, comfortable beds, and friendly staff. There were little kids in the hot tub. The pool area was crowded.
Cleanliness. Heard traffic all through the night as I was on the corner of the 2nd floor.
Clean, newly furnished rooms. Additional parking charge. If you have the space and they appeared to, I don't see the reason to charge other than greed.
Roomy....usually stay at Omni, but having little kids the suite is much more practical. Breakfast wasn't that great, but it's free!
full kitchen, sitting area in suite, snacks in evening and breakfast in the morning small pillows-why have a king bed with pillows smaller than standard ones? Our room wasn't serviced on the Friday we were there. Ran out of bathroom tissue...used kleenex and had to use a hand towel to dry after showering as no clean towels available.
The location, inexpensive parking, friendly staff, clean pool & spa.
This guest did not leave comments about this hotel.
The location on the canal was nice. Also, they had a good breakfast selection with kind staff. The hotel is falling apart. An elevator was down. There were many cigarette burns in my carpet (this is a non-smoking hotel). When I told the manager they looked at me like I was an alien to bring it to their attention. Housekeeping was not responsive.
Very nice facility, great breakfast and a lovely setting. Some bad quest was all.
I liked the studio room and the layout was perfect for our purposes. There was adequate room for working on the desk as well as adequate space for cooking simple meals. All in all, I would definitely return. The noise of some of the other guests was annoying at several points during the night. I believe it was actually New Year's Eve, but it was children running the halls and some loud inappropriate language from some of the male guests.
This guest did not leave comments about this hotel.
Nice location, could look out at the canal from our room. The staff was great, comped our parking and took of the $30 processing fee!!! No
Staff. Way too expensive for what was offered.
The fact that it was a suite. Very outdated (more like a 3 star) elevator didn't work the whole time during our stay. Only 1 elevator.
The location was great for our after-Christmas celebration. The staff was very helpful and professional. We enjoyed the pool table and fitness center, as well as the breakfast, although it became quite crowded, with standing room only at times. I miss when a RI suite was much roomier than this - but that was very long ago. Also, I misunderstood 'Fully equipped kitchen' to include an oven, as in all other places I have stayed. Microwave/range-top was far insufficient for our holiday plans.
Staff was great! Lower level rooms have a musty-moldy smell. This hotel is in need of updates. Most of the carpeting throughout was warn, and had many stains.
Nothing The parking, the room and the staff
Had hot water for showering For the price we paid was not worth the stay. Over expensive, no breakfast
Comfortable bed, decent room and friendly staff The shower in my room kept making a loud resonating noise. Hotel could not fix it even after two complaints.
Accessibility to downtown No fridge or microwave in room