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view from balcony, room design no syntetic pillow for people who have allergy to feathers
The staff were wonderful. Our flight was delayed and they were extremely helpful in getting us connected to the internet and bringing us drinks even though we had checked out hours before... Moreover, the breakfast is brilliant!
Location. Hotel needs more English speaking staff, especially during the evening. Also, for a hotel of this caliber, the bathrooms are missing boxes of Kleenex tissue.
The hotel has a good location, friendly staff, parking facilities in case you rent a car and good breakfast Everything was good in the hotel, however I'd recommend a room in a high floor as the front and lateral streets are quite noisy during the whole day
The staff, location, food was incredible. Best hotel I've ever stayed at, will be back real soon. Stay at a 5 star in Rio later during the vacation and we all wished we where back at this hotel in Fortaleza.
modern, new hotel with an excellent breakfast direct at the beach
Great food spread for breakfast. Pool nice but in shade so too cold. Very nice hotel. Near Market and nice atmosphere surrounding hotel. as above. Had to go to another hotel to get directions to Praia de futura on bus: rep at desk denied that bus goes there.We were unaware that the Meireles beach could be polluted until another guest advised of it.
Location on Av Beira Mar, good service at the reception, breakfast buffee, nice view over the sea, good cleaning of the room old TV equipment and very bad reception, low speed on internet, in fact not even acceptable
fairly comfortable no wi fi in rooms and difficult to access in lobby
best location in Fortaleza and certainly one of the better hotels in a city where good hotels are lacking. Very friendly reception staff. Best views of the beach Chef at the breakfast omlette station was the only unfriendly person at the hotel.. but that was a fairly minor complaint...
Location did not get a room with sea view, chnaged the room for later view but got the repair works next door in the morning and in the afternoon from each side of the room, left late in the night for next leg of my journey. Coming back later in the week checked into holinn enjoyed it a bit more.
The staff was very helpful and the location was great. We enjoyed our stay very much.
the room was nice, the bed also. the sea view is beautiful and despite being on a crowed street you can't hear the noise.good location but the beach isn't so clean. good quality of breakfast. small swimming pool.
Because a very good pool for the price . Its a very good location for beaches and not so far for shopping and restaurants.
Nice clean hotel, friendly staff, acceptable rooms, wifi which is important for my business, I stayed there in May booked through Booking.com The hotel is going through a refurbishment, so occassionally drilling could be heard, and general noise, but it will look great when finished, did not cause me too much inconvenience.
good staff, very good service. as usual, beds and pillows could have been much better nice hotel, especially for fortaleza, could use some updating, but then again, just about all the hotels need that.
In the room smell was bad
Nort easy to sleep because staff make a lot of noice running around shouting etc outside the rooms! Looks like the hotel is without management! I have been to Fortaleza many times and use to eat out in reataurants 2 times per day. I ate in the restaurant of the hotel 2 times and can only say that I don´t recommend you to do the same!
Kind staff Very old
The staff was helpful and the location is great if you want to stay in town. The beaches in front of the hotel are polluted. The noise isolation is close to zero. You hear every little noise. It's hard to get some sleep.
The sea view and free wireless internet, good breakfast and spacious room nothing
Please write at least 15 words
The breakfast and the pool. The restaurant.
The swimming pool and the bar inside the pool were excellent. There was also a gym by the pool and the lobby was nice and cosy. Perfect for a big group like our. The breakfast was great with all the typical brazilian delicacies. The hotel is right in front of a beach, but that beach is really dirty, stinks, and you can't swim there. There are really nice beaches nearby but you have to catch a cab or a bus.
The staff were not fluent in English and this was a major difficulty. The hotel did the charges to my credit card while I was there without my knowledge on Oct 1, 2008. This created problems while trying to check out before leaving. They basically did not abide by the terms of the contract with Booking.com
Staff helpful, rooms cleaned every day to great standard, choice at breakfast good. Would recommend. Hotel in great position on Biera Mar, but unfortunatley booking map shows this hotel miles away, so people may not book if going by map location on website. Unfortunately the 5th floor of the hotel is being refurbished, but nothing was mentioned when booking, also a new hotel is being built across the road, so quite noisy during thy from about 07.00 am.
Very few of the staff we could communicate with. And most importantly they removed from our credit card for 7 days instead of the 6 days we had booked for and stayed and at the last minute before we had to leave for the airport they still did not have a proper bill. I sent them an email but still no response I still do not have a bill to verify my stay and present to my company. Can you help?
Breakfast was very nice, with lots of fruits. Hotel service in general. The internet was paid appart (20 R$ a day), and it was not accessible from all rooms, only in the hotel's main hall.
Good value, clean rooms and good facilities. Perfect when you prefer the beach. Although relatively far from the city it is situated on, by far, the best beach in town. Hotel provides a regular bus service to Avenida Beira Mar and down town. For dinner there is no "a la cart" restaurant in the hotel.
The breakfast was excellent with an extensive choice of dishes. The pool was nice. The cleaning staff were helpful and pleasant. The bed was comfortable. I was disappointed that, having opted for a suite with the small kitchen area, there were no utensils, cutlery, dishes. We didn't make use of that facility which meant we had wasted money. Also, internet access was expensive.
Just liked the location and the breakfast. Didn't like it very much. The staff are not well trained, the cleanliness could be much better, the service is too slow and most of the machines in the academy are not ok. It is not a 5 stars hotel at all.
The food Hotel needs more staff. Service is slow and people aren't trained well to make things easier neither quicker..
Location close to an excellent beach. Location was extremely dangerous and in a very run down local area.
This hotel located near a famous beach in Fortaleza was pleasant and good for me and for my girlfriend. We only had to cross the street to reach the sand of the beach. Breakfast was excelent. Well .. there are only 2 problems that I saw. Location and soundproof room. This hotel is located in very ugly place in Fortaleza. Locals keep saying the area is very dangerous and if you are planning to stay at this hotel, stay there and leave to take a walk and come back to it before the sunset. The area become very desert after sun going down. And about the room: it's big and clean but whoever walks outside your door your are going to listen ... even screaming childs or unpolite people.
The food served at the bar (sandwishes & tuna salad) far bellow standards.
I booked a standard room (10 to 13 July) and a superior room (29 to 31 July) and the difference in price was quite big. In the end I found out the room was exactly the same, same location (lateral see view). I expected some more comfort given the amount I paid for the superior room.
Essentially....the location, away from the confusion of the "Beira Mar" touristic zone. The reservation was not correctly processed. I booked two rooms... The hotel reservation staff "decided" that I made an error during the reservation process.. And they change it to one room...
position, pretty comfortable there was not hot water in the shower, restaurant def needs an restyling, room was just alright, in the complex the hotel does not look like a 4 stars but like a 3 stars max
The staff was great and the price was fair for the quality.
They wanted more money than I should pay.
View, location, rooms
Kind people and nice place and rooms The room for breakfast on groundfloor was not nice, but food was good
The kidness of the hotel staff. Close to everything No, everything was good
It is in a good area, near to the beach and shopping. The breakfast was excellent, but the room was close and dark, it was like going into a sauna cooking room.
Worst hotel experience yet. A poor experience if you are a black tourist, the staff are overtly racist and are only used to catering for white Portuguese, Italian or German tourists. Had to speak to the manager as the staff just stare constantly at Blacks due to the racial make up of the area. Awful experience. Dated rooms and facilities too.
The room was comfortable and the hotel was in good shape. While the hotel has a pool, it is only sunny at the pool until 12 noon, as the hotel building blocks the sun thereafter. There is a beach directly across from the hotel, but it is unused since it used to be a garbage dump - everyone takes the bus to the main beach area.
I was there for the World Cup and the hotel was located directly across the street from FIFA Fanfest. I don't know if it was Kayak or Holiday Inn, but one price was listed and once you go to book the room it's suddenly $80 more in "fees" and "processing." Felt completely ripped off by that. Not booking with Kayak again.
The rooms were fantastic. I had a great night sleep The Internet. They have wireless, but not in the room, only wired in the room. But you have to buy the cable unless you have one with you.
nice rooms (de luxe), breakfast, self-service buffet, location. we did not have beach view in our room.
Staff are friendly helpful and in a good location. Responded to queries promptly and professionally.
Good location in the city, the "Superior" rooms are really worth, as they look like a suite, at a normal room price. The bathroom's (in the bedrooms) are not at the same level as the rest of the room.
dos funcionários. Todos amáveis e muito educados. Principalmente o rapaz de nome Paulo - carregador de malas, valete, e etc. Dando várias dicas sobre a cidade. Muito competente! Sim. Primeiramente quis uma reserva para tres adultos e não consegui o que encareceu minha estadia, pois reservei um quarto de luxo bem grande com possibilidade de abrigar com conforto tres pessoas. O meu quarto teve problemas de ar condicionado e molhou minhas roupas na mala.
Great breakfast e confortable bed. They cleanned my room late some days during my stay (in the middle of the afternoon). The s. pool seemed to be much bigger on the pictures. The air conditioning makes more noise than usual.
The staff was nice about letting me shorten my stay The sea-view and non-sea-view rooms are treated the same by the staff, and there are only 4 king-bed rooms that face the water. Thus, the odds that a couple or individual will get a sea-view are very bad. I checked out of the hotel asap because the room was such a bad value given the crappy view.
Excellent location. Friendly staff. Nice breakfast. Great view from our room. Though the swimming pool was small we enjoyed it a lot.
Front desk assistance The room air conditioner sounds like a freight train. I turn it off just to talk on the phone.
Perfect location, walking distance from most places we went to, and a great view of the beach just across the street.
nothing good hotel staff very unprofessional, didn't know about my reservation, i had to wait 20 minutes to get things done. Quality of restaurant is very poor, but most important bed is very uncomfortable, also cracking windows and door
very well located, near to main beach area, the area is a bit noisy
Very nice appartment!
The staff was great and the rooms were very clean. The wifi worked in my room but was a little slow from there. I needed a late check out and they were very accommodating. Highly recommended. The shower door had a very narrow opening. I was able to get in ok but if I had been overweight it would have been a problem. The opening was only about 16".
Very friendly receptionist and assisants. Excellent buffet breakffast. Reasonalbe rate Not as central as we would like but knew this with booking
Friendly and efficient staff, large room with king-sized bed, split airco, minibar and free wi-fi, good breakfast and location near shops and city beach. Very good value for money. Muito bom, gostamos de tudo e todos.