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The staff was very friendly and they surprised us a an anniversary treat!! The room was beautiful and the bed was super comfy! Valet is mandatory and quite expensive!
$32/night mandatory valet parking is ridiculous. Other than that, nice place.
It was all very beautiful, nice comfortable bed. Everything seems nice, new, and fresh. Amazing internet speed. Seems very executive. No where nearby will have free or cheap parking. I paid $30 bucks for parking overnight and $20 for wifi. Room was decently priced, but it was so fancy i didn't want to take the complimentary soaps just incase they'd charge me for that too.
Clean an beautiful room I did not like paying $32 to valet our car for one night
Mattress was comfy. No self parking option. Valet $32 but half price for hybrid vehicles.
The rooms need to be updated.
Below average service Room had a weird smell. Asked reception to change my room and they said that they couldnt. They told me that I would need to upgrade and pay the price difference. Cleaning service were cleaning empty rooms at 10 pm while we were trying to sleep. 32$ parking per night in an area where it should be free. Better options out there. Definitely not returning.
$32 for parking! My god.
We booked a single King. We got a tiny room with two double beds. Said they were out of Kings. Said they don't guarantee requests for online bookings. We were very disappointed. They did move us the second night but there was a constant banging noise in the vent so we couldn't sleep. We were treated like second class boarders. Parking is $32 a night with no option. The breakfast was not up to Fairmont standards. We will not stay there again.
Got a great deal great location! Be prepared for the $30 parking fee.
The bathroom was great and the bed was very comfortable. The restaurant was just fair.
We were there for a Charity Gala. The patio is very pleasant for an evening event. The bed was comfortable, and I always enjoy Aveeda bathroom products. I found the policies for entertainment to be completely antiquated! The majority of the tv channels are still Low Def! We ordered a movie and fell asleep, only to be told by the front desk staff that the system is operated by a different company so rewatching meant PAYING AGAIN (in less than a 24 hr period). If I were traveling for business, this might have little impact on my rating. But when staying for pleasure, this is unacceptable in Orange County!
Outdated, $18 daily parking fee
Nice, clean hotel at a great price. No fridge in our room. I thought those were standard.
Young man who checked us in was increadable, great young man
Nice, clean place. Good restaurant. Friendly staff. The $18 parking charge was unpleasant. Other hotels in same area don't charge this. The walls are very thin and if you are a light sleeper, will suffer.
The hotel was recently remodeled so the interior is clean and brand new.
Room was very nice and spacious - (disclaimer: i never stayed at a hilton hotel before) i paid quite a bit for the hotel and parking already but you have to pay for wifi separately per night. They also overcharged me (which they did get corrected). They sent me an email later as a followup, but the email had lots of typos and syntax errors. Looks unprofessional for a classy place.
Good location. Building is older and you can hear all the neighbors and noise at night.
Parking fee and having to pay for internet.
Allows dogs, modern furnishings, no fee for parking, near airport Pool was closed. $75 dog cleaning fee.
Desk attendants were very courteous. I wish I was told that the hotel would charge for parking, per day.
Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution
Breakfast excellent. Free Internet. Good location. Parts of the hotel could do with updating.
Quite for relaxation Nothing I can think off.
Very clean, room with internet and service attendants were excellent. The food was very good. Ciomplement the fitness center with more options than what was available.
Lobby and swim pool The room is poor and the restaurant is not very good.
Well located Bat attitude, no much options at dinner´s time
Close to airport and close to my conference Paying for parking
Located right by John Wayne airport. Our room was not updated, when we first checked in because we used a third party we received the worst location until we complained. We had to pay $12 parking a day. Our daughter checked in with their team got an updated room and breakfast buffet included. This is our second time at the Atrium, and we won't be coming back.
Pool area and lobby were very nice. They looked like they have been updated in recent years. Staff was great. Check in and out was fast and easy. Very convenient location. Quiet and comfortable. Rooms are getting outdated. I noticed some rusted door nobs. Hate paying for parking even though I could expense it. Not really a resort.
It's close to a project we are working on. The staff is friendly and helpful. The hotel is a bit dated, but everything was clean and organized. The biggest disappointments were that there was no free breakfast and parking is $12 a night.
Nothing ,, Old hotel , the carpet smell really bad with fleas ,, they charge for the parking Sucks.
Not much This hotel is a bit old, needs improvements, i.e. broken floor tiles in the public areas, no Kleenex in the room, given false parking information - pricing - and wouldn't make amends... The place is like an aging beauty queen...
Nice pool area and lobby. Easy check in and out process. Fast and responsive room service It costs $12 a day to park. $14 if you valet. Old decor in the rooms
The pool area and friendly staff smell of the room when you first walked in and the furniture and carpet is outdated. They also charge you for parking!
Worst experience ever Never been more horrified by a hotel visit. The hotel was a deal so you definitely get what you pay for. The hotel is located across the steeet from airport but all of the crime in Irvine must happen at the hotel. Even before we got out of the car we noticed two police vehicles at the gas station that is found next door. We walked in and were greeted by a stumbling man. He seemed threatening and got very scared. My boyfriend asked if he was okay and the man responded by saying he just got high on heroine. Once we checked in i made a point to pay the $14 self park because of the visible conditions of the hotel. I asked my boyfriend to park across our window so wr could keep an eye on the car. We got in bed but were awaken at 2:30am by a loud drunk group next door. My boyfriend called concierge but it took them twenty minutes to send security. Security did nothing but knock and the noise continued all night. We spent most of the night awake. We called the front desk in the morning to ask if they could extend check out since we had a tough night at there hotel just til one. The girl could care less. I asked for an extra minutes because I had a headache and she still couldn't care less. We rushed to check out on time. While loading our car I hear my boyfriend say What? I look over and see a man approaching asking him if he just smiled at him. The man was clearly high and made violent threats to my boyfriend for smiling!. I signaled to my boyfriend to say nothing and got in the car. I pull out my phone to call the cops but saw him speed around to the other side of the hotel. As we're driving out, our prepaid parking slip wasn't working to open the gate. My boyfriend had to go back inside and have them fix it. The whole time I was worried he would get hurt. Definitely a very traumatizing experience. There was nothing good about our stay.
Left an item in my room, staff was very efficient in getting it promptly to me at the airport !!
the location was the best part of this hotel stay and it had a full kitchen, as well as the location being close to where we had to be. At first when we got there @ about almost midnight there was a complaint about the noise and the worker was not really worried about his complaint so that worried me...then when we checked in she gave us the wrong room on the wrong floor making a long night even longer...the breakfast was not the best, if you are a cold person you should take more blankets
the location is very convenient to places, the SNA airport, and UCI.