Guest reviews
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All Reviews
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Couples
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Overall Rating
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8.5 "Location is great."9.8 "
Good access to the airport , said 98%." 8.8 "88%liked the proximity to shopping ." -
7.9 "Good service."9.1 "91% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.2 "82% werehappy with the shuttle service ." 7.4 "74% thought theservice was very professional ." -
7.2 "Good breakfast."
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5.6 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." 5.4 "54% thought thecleanliness of the hotel was average ." -
5.1 "Rooms are ok."6.3 "
Beds were acceptable for 63%." 5.9 "Only 59% saidrooms were clean enough ." 7.0 "70% liked thebig bathroom ." 5.7 "Only 57% thought theshower was ok ." -
4.0 "Vibe wasn't good."3.3 "67%
criticized the unstylish hotel ." 2.4 "For 76%, thelobby entrance was sub-standard ." -
3.2 "Horrible pool."
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3.2 "Terrible amenities."3.2 "68% thought the
building wasn't nice ." 2.4 "For 76%, thelobby entrance was sub-standard ." 0.0 "100%complained about the elevator ." 0.0 "100% thought thefacilities needed updating ." -
1.8 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ." -
0.9 "Disappointing wellness & sports facilities."0.5 "95%
didn't like the fitness area ."
Overall Rating
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8.4 "Location is great."9.7 "
Good access to the airport , said 97%." -
8.0 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.7 "Good breakfast."
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5.7 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." 5.3 "53% thought thecleanliness of the hotel was average ." -
5.5 "Average comfort."6.3 "
Beds were acceptable for 63%." -
5.1 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." 6.3 "Beds were acceptable for 63%." -
3.9 "Vibe wasn't good."3.3 "67%
criticized the unstylish hotel ." -
3.0 "Horrible pool."
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3.0 "Terrible amenities."3.1 "69% thought the
building wasn't nice ."
Overall Rating
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8.2 "Location is great."9.8 "
Good access to the airport , said 98%." -
7.7 "Good service."9.0 "90% found the
staff to be very friendly ." 8.2 "82% werehappy with the shuttle service ." -
7.2 "Good breakfast."
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5.4 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." -
5.2 "Average comfort."5.9 "
Beds were acceptable for 59%." -
4.6 "Vibe wasn't good."
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4.5 "Rooms are not good."1.1 "89% thought they were
poorly maintained ." 3.2 "68%complained about the bathroom ." 1.6 "Air conditioning was criticized by 84%." -
3.6 "Bad amenities."3.6 "64% thought the
building wasn't nice ."
Overall Rating
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8.5 "Location is great."9.8 "
Good access to the airport , said 98%." -
7.8 "Good service."8.9 "89% found the
staff to be very friendly ." 8.2 "82% werehappy with the shuttle service ." -
7.1 "Good breakfast."
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6.1 "Average comfort."6.6 "
Beds were acceptable for 66%." -
5.5 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
5.4 "Rooms are ok."6.6 "
Beds were acceptable for 66%." 5.7 "Only 57% saidrooms were clean enough ." -
3.7 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." -
3.1 "Terrible amenities."3.2 "68% thought the
building wasn't nice ."
Overall Rating
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8.6 "Location is great."9.8 "
Good access to the airport , said 98%." -
8.0 "Great service."9.1 "91% found the
staff to be very friendly ." 8.5 "85% werehappy with the shuttle service ." -
6.9 "Breakfast is mediocre."
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5.5 "Average comfort."6.3 "
Beds were acceptable for 63%." -
5.3 "Average cleanliness."
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4.8 "Rooms are not good."2.9 "71%
complained about the bathroom ." 1.2 "88% thought they werepoorly maintained ." -
3.9 "Vibe wasn't good."
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3.0 "Terrible amenities."3.2 "68% thought the
building wasn't nice ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
Rooms are very spacious and cleaning staff was very quick. The room overall was clean and partially updated. Under construction so there was some noise and many of the guests were people working on the hotel rooms. My room still had a wall unit for air conditioning. I could not get the wifi to work and the staff did not seem interested in helping. The main lobby and elevator has not been updated. There were cracked tile on the floor and paints peeled off the wall. Very limited parking and the free breakfast does not have a lot of options.
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6.0review from
I booked a double queen room. I was given a single. I was told at the desk there was nothing that could be done. My friend slept in a chair. I understand that things happen sometimes but I will not book this hotel again.
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10.0review from
The staff is friendly... The room was very clean and comfortable... The continental breakfast was delicious...
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10.0review from
Everyone was so helpful and pleasant I couldn't ask for more! The room didn't have toilet paper when we got there haha but they brought some ASAP!
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6.0review from
My room on the third floor came with a basic refrigerator/freezer unit, a kitchen sink, a decent work desk and a couch. The bathtub was pretty large with Jacuzzi jets (didn't test them) and everything seemed clean. It seems the hotel has complimentary HBO withe every room, or at least mine did. The free airport shuttle is great. I only stayed at this hotel one night, but I was attending a convention at the Hyatt Regency DFW, and the drivers didn't have an issue dropping me off there as they know the airport layout very well. I thought when I paid for the hotel on Kayak, it would cover my whole stay there. My final bill came to be $15 more than what I had originally "paid". They also charged a $20 deposit which is suppose to go away if your room didn't have any apparent damages. Be wary if you need the hotel shuttle in the early AM hours. I called the hotel to pick me up at the convention hotel in the airport at at around 3:45AM, and was told I needed to wait a bit longer because they couldn't notify the driver until he finished his airport rounds and came back to the Hawthorn Suites. Also, the shuttle leaves like only once an hour at the late evening (if there's any customers needing a ride) and he needed to finish his usual airport run before picking me up. So I ended up getting back to my hotel around 5:10AM. Pretty tiring wait. I didn't get to sample the breakfast as I woke up after 10AM. There's also nothing really around the immediate area within distances except some more budget hotels/motels. I arrived at the hotel via a local DART bus which had a stop fairly close to the Hawthorn Suites.
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9.7review from
Comfortable That I had to leave so soon.
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6.0review from
The shuttle Rrived within 15 minutes it then drove around to pick up other passengRs for another 30 minutes. I
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3.1review from
Terrible service will never stay in a Hawthorne Suites again
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6.5review from
close to airport no restaurants near by
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3.6review from
Had two TV's The room was not ready by check in time and it smelled like mildew. There was a huge water leak and stain on the ceiling. The air vents were dirty and the toilet seat looked old.
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5.6review from
Clean Outdated and run down
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10.0review from
The staff is friendly... The room was very clean and comfortable... The continental breakfast was delicious...
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10.0review from
Everyone was so helpful and pleasant I couldn't ask for more! The room didn't have toilet paper when we got there haha but they brought some ASAP!
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9.7review from
Comfortable That I had to leave so soon.
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5.7review from
Rooms are very spacious and cleaning staff was very quick. The room overall was clean and partially updated. Under construction so there was some noise and many of the guests were people working on the hotel rooms. My room still had a wall unit for air conditioning. I could not get the wifi to work and the staff did not seem interested in helping. The main lobby and elevator has not been updated. There were cracked tile on the floor and paints peeled off the wall. Very limited parking and the free breakfast does not have a lot of options.
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6.0review from
I booked a double queen room. I was given a single. I was told at the desk there was nothing that could be done. My friend slept in a chair. I understand that things happen sometimes but I will not book this hotel again.
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6.0review from
My room on the third floor came with a basic refrigerator/freezer unit, a kitchen sink, a decent work desk and a couch. The bathtub was pretty large with Jacuzzi jets (didn't test them) and everything seemed clean. It seems the hotel has complimentary HBO withe every room, or at least mine did. The free airport shuttle is great. I only stayed at this hotel one night, but I was attending a convention at the Hyatt Regency DFW, and the drivers didn't have an issue dropping me off there as they know the airport layout very well. I thought when I paid for the hotel on Kayak, it would cover my whole stay there. My final bill came to be $15 more than what I had originally "paid". They also charged a $20 deposit which is suppose to go away if your room didn't have any apparent damages. Be wary if you need the hotel shuttle in the early AM hours. I called the hotel to pick me up at the convention hotel in the airport at at around 3:45AM, and was told I needed to wait a bit longer because they couldn't notify the driver until he finished his airport rounds and came back to the Hawthorn Suites. Also, the shuttle leaves like only once an hour at the late evening (if there's any customers needing a ride) and he needed to finish his usual airport run before picking me up. So I ended up getting back to my hotel around 5:10AM. Pretty tiring wait. I didn't get to sample the breakfast as I woke up after 10AM. There's also nothing really around the immediate area within distances except some more budget hotels/motels. I arrived at the hotel via a local DART bus which had a stop fairly close to the Hawthorn Suites.
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6.0review from
The shuttle Rrived within 15 minutes it then drove around to pick up other passengRs for another 30 minutes. I
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3.1review from
Terrible service will never stay in a Hawthorne Suites again
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6.5review from
close to airport no restaurants near by
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3.6review from
Had two TV's The room was not ready by check in time and it smelled like mildew. There was a huge water leak and stain on the ceiling. The air vents were dirty and the toilet seat looked old.
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5.6review from
Clean Outdated and run down
