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I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.
Pros: friendly staff, good location, punctual valet, nice bar. Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.
Over all hotel is nice, near the mall. Staff wasn't very friendly .
The room itself was nice and we did get an upgrade to a suite. The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.
I enjoyed the breakfast buffet and the lake outside
Appearsnce - location - very clean The Noise!!!!!! I did not sleep
Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping. Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.
Area of city. Hotel lobby space Small bathrooms, no courtesy shuttle, no weekend Happy Hour
Nice size room and very friendly staff
The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful. Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.
We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas! The bathroom tiles in the tub need to be fixed. Nothing major.
Ms Cleo was very helpful
It was only a 1 night stay. Room was large enough for 3 folks Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.
Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway
I loved that I was offered a free upgrade A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.
Amazing staff, gorgeous decor, and just an amazing experience N/a
One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.
Room was very clean and comfortable. The staff was super nice and accomodating! Prices for parking, breakfast and bar were much too expensive in my opinion. Room had a mini frige that we could store our water and soda's that we brought. A microwave would have been a great addition to the room since we had left overs from some of the wonderful Dallas restaurants we visited. I would definately recommend to others but with a disclaimer that most ammenities come with $$$.
Nice rooms Small pool
Staff was very friendly and helpful. Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.
I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure! I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day
Great deal, amazing room. Location is good. Very clean and chic. Did not like the $20 a night to park and definitely didn't like the over priced breakfast. Went back for seconds and got charged another $18 for a bowl of fruit, eggs and potatoes. Also, the bar was a bit steep as well. So NOT cool
The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable! Guests have to pay for parking daily, and it was pretty expensive.
Overall good stay Parking fee extra
-Oceanaire restaurant adjoins the lobby. -Fitness center clean and modern -Great comfort in the rooms -friendly and accommodating hotel staff
Mall had American Girl, restaurants, ice skating and more. My kids are asking if we can stay here again. Construction in the parking lot
Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.
Connected to galleria mall, big room
The access to shopping Didn't guarantee type of room we requested due to "third party" booking.
The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant. The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.
Very professional, courteous, convenient location. We thoroghly enjoyed our stay at this hotel. Thank you.
Very good experience You need more people at front and do not charge for Wi-Fi
size and quality of room
The service! They didn't have my reservation. They couldn't find it and then I got double charged for a couple of thing. Service was great but that just showes they don't don't have things put together properly.
The staff was excellent....
The layout and interior decor of the rooms! Think something was wrong with the toilet in our room, the water would take forever to fill and you could just hear the noise from it.
The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...
The staff was very friendly and the food was good. I had the lunch buffet and the breakfast buffet. I stayed on the 11th floor and it had a heavy smell of mold in the hall way. The room did not have this smell.
the rooms were large service of staff mainly in the restaurant
The front desk was very polite and pleasant. Breakfast was good. Some times my card for elevator didn't work and I had to get it re-programed a couple of times.
The room was great! Nice clean sheets, down pillows and overall clean room. I didn't like an extra fee for parking, wifi and breakfast. I was very lucky I was compensated for all of these extra items as a birthday stay!!!