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The location, ocean view, amenities and friendly staff Both bars closed for renovation. Bars that were open had rotting wood and mildew. Frozen oysters at raw bar.
the grounds were lovely and well kept and a beautiful place. lots of lounge chairs etc. and the staff was wonderful, especially,dave at beach services and Lita at the pool bar . ate at the raw bar and the food was good.We had a wonderful time and the only draw back was the awful room. a very pretty place. the room was terrible. extremely small and poor lighting. bathroom was in need of work. except for the bed it was not a comfortable room to be in. a big disappointment ! there was no place to sit your things down or store your cases. smallest room I have ever stayed in.
The property is very nice on the outside, where you spend most of your time. All staff was helpful (water equipment rental booth, front desk, and maintenance) Came to the Keys hoping to see iguanas and they had a large family hanging out in a remote section of the property! Water equipment is free to use daily for about an hour at a time. There is no area to grill. As a returning renter, I was disappointed their massive bar Rum Runners is permanently closed. The Tiki Bar was under renovation, and the room prices don't seem to fluctuate to reflect that, thus upon arrival my full expectations were not met. Obvious A/C leaking causing water damage to ceiling suggests they need to spend time inspecting/repairing units.
I loved that the resort fee included paddle Boarding and kayaks Did not care for the choice of music played at the Saturday BBQ
The location was great! The pool is ok but gets better after a few drinks. The beach activities are fun too. Had a great time snorkeling and paddle boarding. The food was AMAZING and very reasonable priced. The $25 resort fee is a joke(it includes parking, internet, and beach activities). If I have paid for a hotel, I don't want to have to pay more once I get there just to check in. The rooms were very small and had non functional furniture. There is nowhere to store your clothing. The water trampoline had a big tare in it so bouncing was out. The large inflatable rafts in the lagoon all had popped and were removed from the water during our stay. The pool was ok but really needed some upkeep. The bar looked like it was about to topple over into the pool. The alcohol was overpriced. All and all, we had a good time with our friends and family but I doubt I would come back. The resort was way too expensive for the value I received.
Did not know the tiki bar was closed for renovations. But overall was a good place to stay for the money.
the view of the ocean the pool the restaurants the tiki bar was under construction the hotel still needs some updating the bathtub was in poor condition the stairs need paint could use an elevator
Very modern room...although short on electrical outlets. Large, comfortable, and clean for a beach hotel. Lots of beach activities included in price which is great. Front desk clerks very nice and helpful. The hallways...made of concrete which is understandable but in your room you can hear guests walking, talking, etc.
The place was really nice. Great location. Great restaurants in the area. The only issue was the shower. I can't descibe how bad it was. The room was nicely done but they forgot to update the shower. The shower and the maids. You couldn't even get them to say good morning. It became a game - who can get the maid to respond to good morning.
The location and staff were great. Our room was very noisy when others were in the hall or adjacent rooms; this made it very difficult to sleep. A construction crew started working outside of our room very early in the morning. Our A/C wasn't very cold. The resort is undergoing renovations, and the amenities in service are very dated. The area was under a small craft advisory during our stay and they wouldn't let us use the watersports equipment.
friendly staff, fun atmosphere under construction, non working elevators, expensive for what you get
I am a female police officer. I went on a mini vacation and stayed in this hotel. Staff, food and cleanliness were great. But I do have a safety suggestion that I unfortunately realized how unsafe this was until I had a bad experience. When you check in they ask you to put on a wrist band that you cannot take off (even if you try) so employees can verify you are a guest at the hotel. Not a problem until you leave the hotel and go to different locations in the area and bump into someone local and unfortunately don't have good intentions or they are a habitual criminals and are familiar with tourist wearing their hotel name on the wrist. This makes them know a few things: 1) that they are a tourist (not familiar with area) making the tourist an easy target. Marking them as an easy target to rob them as tourist usually carry cash on them. Break into vehicles since tourist shop for gifts. 2) and the most important and unfortunately it happened to me. The suspect/offender will know where you are staying making it easy for them to plan the crime. I had an unknown male approach me while I was listening to music and having dinner and drinks with my female friend at a restaurant nearby. Male extended his arm as if he was introducing himself. He made it seem as if he was the manager so I politely extended my arm and shook his hand. He introduced himself. He was a customer. He asked me if he can buy me a drink and hang out with him. I kindly declined as I am a married woman. Little did I know or realized he already knew where I was staying because that's when he took advantage and read the bracelet that sqys the hotel name. Long story short without going into details I saw this male the next morning in the property canvassing the area. Still didn't think much of it till I saw him at night again, qt which point he aggressively approached my friend and myself. I will not go into details but because of that bracelet I became a victim. I hope that policy changes where we do not have to wear anything advertising our 'home' location to everyone and anyone. That is our home when we go on vacation.
We liked the location of the hotel in front of the ocean and its proximity from John Pennekamp State Park The service is minimum and there is no facility on site to have a breakfast
Free paddleboard, free kayaks, beautiful grounds, never felt crowded, clean updated rooms, the staff was great. The pool was a little small, the breakfast was just basic, the food was OK.
I like the coziness atmosphere and the beachfront property!!!! Rooms are not well sound proof and we can hear every noise from upstairs or outside :-(
Location general feeling activities Breakfast can be better
Liked everything. Service, room, everything was great!
A great tropical setting with a great outdoor bar area. Beautiful beach area with water access! Plenty of things to do! Towels were a bit scarce and the breakfast buffet could use a bit more of a selection. Hot scrambled eggs are cheap to provide and would greatly improve the spread.
Clean room Voices from next room
The beds in our room was quite comfortable and all amenities worked fine. I have stayed at the Pelican Cove many times over the years so it is quite enjoyable there.
We were absolutely thrilled with our room, which was spotlessly clean, bright, had a full kitchen, and a balcony. The resort had upgraded us to a room with a pool view/ocean view. Staff were extremely helpful, and welcoming. Our only regret was that we had only one night there. Our only disappointment was that an all male reunion of some sort booked in the same day we did. And they became louder, and their language more offensive, with each drink they had. However, the hotel staff appeared to do the best they could, and the partying appeared to have been stopped by about 10:30 PM.
Great holiday buffets, free parking passed to local events. Small pool, pool was only open until 10 pm on holiday weekend.
Captain Sue's Snorkel Charter, water activities, Fred at activity center More informative of resort layout at check in, assigned parking
I liked the rooms and the layout of the hotel and dock area. We rented a boat and had a great time there.
On the route to key west and cheaper than key west prices, no cockroaches that I saw Beach was full of garbage, nowhere to swim or lay out, furnishings REALLY old and deteriorated, "ocean view" room had a nice view of the flooded parking lot, staff(owner) was arguing with another family and treated them very rudely, not a relaxing stay whatsoever, would have preferred to sleep in the car
The location is perfect. It is also pet friendly. The beds were way too short and I'm just average height, 5'6". The bathroom does not have air conditioning or exhaust fans.
Beautiful oceanfront setting with parking adjacent to unit. We had to exterminate the mosquitoes from the room. Unit in desperate need of routine maintenance.
This hotel is pretty old but it was very clean. The staff was great. When there was an issue with the toilet in one of the rooms, they immediately moved us. The pool area was nice and the sandy beachy area was like a television commercial.