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The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Beautiful decor, friendly staff, excellent location
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Very helpful service. Parking servce good. Very central location.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Good matress. Excellent breakfast. Friendly staff. Close to station.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Location and staff made this a great stay even though it was short
Real chocolate milk at the breakfast buffet
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
The waiter by the name of "Angelo" makes you really feel welcome and at home. Marvellous landscape and perfect indoor swimming pool.
The position of the hotel got a nice view You can here the other rooms voice during your stay at the roomthere is no privecy or sound isolated
it was very old hotel,the room very narrow,the way toit very hard,far away.
The friendly staff and extensive facilities
The swimming pool is good. We could relax and enjoy the day. The location and the view is amazing. Especially from the swimming pool. You can go out and see a nice view from Lugano and the lake. The hotel really needs a reform. It's a shame such a nice place be in this conditions. We only stayed 1 day, but I wouldn't recommend if you want to stay more than 1 day and needs comfort. The bedroom isn't so good, the bed, the carpet is old, smelling not so good. It's really a pitty, because the location, the view is amazing.
The leaisure facilities and the location were excellent. The quality of the room furniture, carpets and wallpaper were below the expected standard
Very difficult to find and it was very old and poorly maintained but clean. Pool and health facilities very nice and apparently newer. Food was sufficient.
Very nicely situated hotel, beatiful surroundings. Wellness area and outdoor pool are very nice. Convenient parking space is limited on busy days. No minibar in the room.
The traffic instructions by car showed in the website are quite poor. They seriously mislead me about the hotel location. I felt I was cheated.
The surrounding area is stunning. The welness facilities are really good Helpful personell Old fashioned rooms in need of some cosmetics.
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
relaxing bed pillow
It is a beautiful, relaxing place. The view is spectacular!
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
Room’s view The location
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
Clean and comfortable, very friendly with attentive staff
easy walking distance to key attractions and restuarants and trusted Hotel Brand. Breakfast could be better... ie.. fresh fruit, jucies
i dont like the hotel. i don't stay again there.
I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn? At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.
The room temprature was not comfortable, very hot.
The breakfast The elevator was not working always!!!
Nice quite area, a few minutes from the lake
The service, very polite staff, typically Swiss. Very diversified breakfast with a diversified choice of delicious cakes. The fact that it's reasonably far from city centre should be made more clear. Despite the fact that it contains the word "Centre" in its title, it was quite far from the actual Centre, which was slightly uncomfortable since my grandparents were accompanying us.
Swimming pool, breakfast, connecting rooms. Everything.
Views of the lake from our room were fantastic, and a very short walk to the city center and the lakefront.
during our stay for 4 nights, we felt home and every one is being very friendly and helpfull.Rooms are very confortable and clean.The breakfast was amazing:) all was great(except the noise of the train) but was not a big problem
Charming hotel with very friendly staff and nicely renovated rooms. Good location with walking distance (3 minutes) to the train station.
very convenient location, close to centre of town. very clean hotel. staff was kind and helpful, very efficient.
nice location and nice view, spacious breakfast place with good buffet, big shower, good beds
Location, friendly and helpful receptionist, nice daily suggestion for local activities We booked a double room but the bed was 2 single mattresses pushed together that slid apart during the night creating an uncomfortable hole in the middle of the bed. If you must have these 2 single mattresses then provide some way to keep them together so they do actaully represent one double bed.
The view is outstanding, and the design of the hotel as well. Nothing. Great vacation.
very friendly staff, nicely renovated hotel, excellent location none
The location of hotel was excellent! We intended to travel everywhere by train and the hotel served that prupose so well Nothing we disliked, but just wished the breakfast to be a little richer than it was....
this is a very nice hotel one of the best 3 star hotels i have stayed in will go againe
Nice staff and clean and have a/c
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
Everything was nice. Swimming pool was closed.
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Nice room & excellent staff. Relaxing atmosphere
good service, position and breakfast The Hotel rooms have old furniture.
good breakfast location ans very expensive
Clean, modern, great view, excellent swimming pool, great cuban bar with an excellent view, good parking, breakfast was great as well. by far the best hotel we have stayed at in europe and we stay in alot of hotels. nothing.
The hotel staff was extremely helpful. Rooms very neat and spacious. Breakfast very extensive and tasty. Great facilities. Close to the city with easy access. No coffee making facilities in the room but room service was fast and efficient.
Great location, wonderful breakfast selection. Suite was large and great for our family.
Very good, 4 star hotel. Great spa facilities. Very clean, modern and quiet. 5 minutes drive from centre of Lugano. Fantastic breakfast. Will definitely book again for my next trip to Lugano.
There is no line socket at the writing table. I can't connect my notebook to internet because the battery was weak. I put the notebook to bathroom table, and charge the battery for working! There are no 220V sockets in the room! I didn't can charge mobile phone and notebook, only in the bathroom. There is a big problem. The breakfast buffet was very poor. This hotel is didn't like me.
services and comfort just check the temperature in the room...
yes we were very comfortable and enjoyed clean good staff very helpful and worth the money
the rooms are large and had two balconies, they were clean and comfortable, a very nice hotel, there was a shuttle to the railway station on request there should be a suttle to downtown Lugano, it is a long walk
In general the hotel is fantastic: very friendly staff, room really big and comfortable, breakfast good, both restaurants really good but a expensive. The spa facilities very nice (a bit small). From 0-10, definitely 9
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
all of these nothing
All. Especially was pleased kunya.
Room style was dated.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
It is not a four star hotel. Three Star with a swimming pool.
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
Convenient way to the lake and city center Nothing
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
good location Internet access was limited.. in the room...
Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful. Very light colored carpet - showed dirt
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff. No
Beautiful hotel with goo views of Lake Lugano. he room was a little small for the money.
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
The view, interior design, and the restaurant. I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it. Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room. Sauna was under repair.
Exceptional 5 star quality. Unrivalled location
Beautiful location, walking distance to the centre of Lugano. The Residence is separate from the actual hotel and therefore cheaper.
The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.
I liked everything, excellent hotel Everything was perfect, no complaints
Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer
service was good the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.
Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service. It's well maintained but a bit outdated.
everything was fine , the phone at the room wasnt working ! Staff is friendly but not helpful
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
Excellent views Hotel was split into two with the reception area on one side
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
The spacious room & toilet. Honestly , all was Ok.
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
very clean. no faults
Great views over the lake. True to star rating.
Location near the train station, new and clean
Please write at least 15 words Breakfast was very poor, worst ever
The hotel is newly renovated. I stayed in a single room which was spacious with stylish design. Just perfect for a short trip.
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
WiFi in the Lobby did not work
fantastica staff, good location, marvellous include breakfast
Good staff Not air conditioned
The gorgeous view from our room 220, the garden in the back.The 100 year anniversary expo was fun. Breakfast is good. The construction on the other side of the church, hopefully it will end soon.
Holiday There was a renovation of af building going on, just next to the Hotel and our balcony.
It is located right in the pedestrian shopping area which is very convenient. since it is in a pedestrian zone, it is loud during the night. That isnt so great...
location was central to shopping area and next to the lake, hotel was clean, staff were friendly rooms were dark and small, breakfast was poor selection, no wireless in rooms
Excellent Location, very nice antique Building, very well maintained, very charming/interesting history, sentimental!! Very well thought out!
Convient location, friendly staff
Convenience for parking, shops and lake front. Lack of mini bar. No lift from garage, Television not in working order and in spite of being told that it had been repaired, it remained unusable.