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The customer relations and the restaurant staff were very pleasant and easy to deal with. the rooms are practical, well furnished and pleasant. the reception staff are a bit hasty and brash - more to do with the language barrier. our reservation was incorrectly handled with consistent denial until customer relations got involved - but then all got sorted. the Airconditioning system is either heat or cold, as dictated by the hotel. so when I was there, it was autumn but still warm, and no A/C as the system was already in heat mode. not good for a 4 star facility,
The staff were friendly and helpful & the superior room with balcony was very good. The location is a short drive from the airport and the area is good for shopping. The hotel price is a little high, but the quality of the hotel is good.
Good location, nice rooms, very clean and well design hotel. The stuff is not good train for 5 stars hotel.
Friendly atmosphere, clean and convenient facilities, and great location. Immediate check-in and excellent services.
The staff were wonderful, very polite and helpful.Good quality overall. Definetelly will be back!!! No
location staff attitude poor
service, hotel staff, clean rooms, beautiful room with good beds. Perfect breakfast. Hotel is very good and all very new in lobby you have 2 dangerous steps to restaurant and cafe. When we told them the reaction was: "we will change very soon, we now the problem". The rate we gave = 9.8
ıt was very good comfortabl hotel. they dıd chrged to my vısa card befor chak out i was payeıng cash they shoud aske how would lıke to pay :
The location and the Bakerby surrounding. Carefull when you open the windows if you have children. These can not be locked closed and can pose a risk to unsupervised children.The third bed provided is flimsy and not comfortable. The front staff are friendly but too busy to answer questions and do not have expected tourist maps. The location is great and transport to historical sites are frequent and good. The AC was not working when we stayed at the hotel though we called for repair, the main compressor was operating. we opened the window and the August weather was fine. Basicly this is a good new 4 star hotel marketed as 5 star hotel.
i like the location and every thing in this hotel. no
the open area to the sea ,comfartable area no
I liked the location of the Hotel, the room was excellent, the staff very helpful and friendly. No
Overall, good although a little expensive. Will consider an alternative hotel next time. Internet service. Although I paid for it, the web access was down for over 2 hours and I therfore missed connection. Had to pay twice.
The location. The view. Close to 3 malls and shopping streets. Housekeeping. Amneties.
the view was excellent also the location of the hotel was perfect nothing in special
I ve chosen this Hotel for the swimming pool since I was travelling with my small kids. Very nice seafront view and infrastructures indeed. The staff is very professionnal and helpful. They were really nice. Very good level of service and nice food.
Becous it is Sheraton :)
personnel very friendly price of drinks
Great location (Marina, Shopping center). 10 min from Airport by taxi (6 EUR). Pools, gym and spa brand new and clean. Expensive (international standards)
It was really quite and comfortable staying @ Sheraton Hotel.
i like clean and TV
I stay in a double room, room size and space is quite pleasing. Clean and comfortable. The window is sealed for safety reason. However if u want some fresh air in from outside, difficult to access, only replying on air-con.
Good hotel for avoid trafic if you work near the airport This hotel is 3 stars hotel but I recomend it
very confortable , luxurus and clean better business center
Strategic the position very close to the international airport The price is too much. The room was not fresh to the arrival, but too much warm. In the hall there was too much heat and to much ventilation (warm) !! It's seems more a 4 stars hotel that 5 stars .....
New hotel (just opened 3 months ago), comfortable rooms, nice ambient in roof bar, free internet, clean and friendly staff, very close to Ataturk airport no shuttle service between 11am and 2:30pm because of break (??!), aircondition was not cool enough (windows cannot be opened) and television was starting by itself. I supose these last points are to be arranged because of newly built (child diseases), long way to the center.
We loved everything about the hotel. We arrived 4 hours before our check in but they got our rooms ready for us. All the staff were polite and helpful. We stayed in executive rooms and got to enjoy the executive lounge which was exellent and inc buffet breakfast, drinks and snacks. We will most certainly be going back to the WOW Instanbul Hotel! A couple of small niggles. Our breakfast plates were left too long on the table before they were cleared away. In our room there was an ajoining door (don't know if this is in all rooms) but you can hear if someone is staying next door to you. We had to complain at one point but it was dealt with immediately and experience no further problems.
High quality, fair price, close to the airport Staff in the restaurant seemed to be rather blasé
it is very close to the airport It has no life around it
Great breakfast great food room is clean and bathroom is clean staff is amazing great value for money I loved the food
The staff were very easy to work with, very polite and very helpful, even at 3:00 in the morning. Can you please e-mail me a copy of my receipt, I accidently deleted it and need it for my records? Thank you.
We stayed at his hotel because we had an early flight. The hotel is very close to the subway stop and it is only one subway stop away from the aiport. The rooms and the hotel are clean and neat. Good breakfast selection. Free airport shuttle every hour. The hotel staff was poor english skills. The hotel advertises at it has a pool and other facilities like sauna and turkish bath but those arent include in the price.
the room was comfortable and the breakfast was very good
I just had an overnight stopover in Istanbul, so the location of the hotel was perfect in proximity to the airport.
It was quite paceful, clean and a lot of space. The TV which shines all night long and it's inpossible to shut down, quite expensive dinner.
that even if they have opened only 2 weeks ago, the staff was very kind and committed to provide good service they only opened 2 weeks ago, so a lot of things did not function yet, but the staff did their best to give us very good service
The receptionist are unfriendly. It was worst. They are trying to order you something. Not centile.
The Wow was nice, convenient, clean and cheap. Had our room service in 20 min. Was a great place to stay before an early flight out of Ataturk - called a taxi for us that arrived in 2min and the taxi was only 10TL
The location was great, very near the airport. There were well though out touches and it was very clean and quiet. The staff were not very welcoming and the breakfast was just ok.
Convenient to airport. Food was excellent. Facilities nice and new. Wow should advertise shuttle service to and from airport.
The airconditioning did not work and the windows would not open.
I like very much the room, the view to Sea, I like the staff and especially Ms. Gulsah which did every think to satisfy us. I like the fish restaurant and the outdoor pool. The fact that the shutle buss to city is rar.
The gym Only 1 teabag in my room!
We liked the location of the hotel to the airport, and water views, Free shuttle bus to airport and to the city. Pool, spa, grounds and gym fabulous. Mini bar, restaurant, and coffee shop prices were highly over priced. Arrived early had a cappacino in coffee shop paid 11.00TL each could not believe it. Many customers were horrified on receiving there accounts on checkout, due to Mini bar prices. Small can of Coke Cola 12.50 TL. Many more people woud eat in if prices were reasonable
classy club lounge,nice indoor pool outdoor pool is very big but shoulbe heated by at least 3 degrees as it was cold despite 25C outdoor
Pool was nice. Not too friendly and lacked smiles.
The staff is incredibly dishonest and rude.They overcharged my card and gave me no response about this matter.
Great indoor health facilities.
breakfast and the gym. small rooms
I liked location by the water, also close to the airport. Free shutlle service to city and to the airport. Garden, pool and gym, spa etc fabulous. We thought that the cost of food, mini bar prices, and restaurant prices were extremeley over priced. We arrived ealry our room was not ready, sat and had a cappacino, 11.oo TL ea. Mini bar a rip off. Many customers horrified with there bills on check out. We checked the prices.
I was given a room in a far location late at night. Could not find the room for 15 minutes so late at night...was very uncomfortable...will not come back again.
The open pool, breakfast cleaning
Helpfull stuff, clean, good service, ...etc
the room size
The location of the hotel is good as it is close to large shopping malls and the staff are very friendly and helpful. The food was very good but quite expensive.
Location Bad internet connection
Large and spacy rooms, breakfast was ok. Shower was leaking water, bathroom floor would get very wet, very noisy area, during night time.
I have arrived to hotel in the morning before normal check in time,they said that i have no bookings at the hotel .They have solved this matter around 10.30am, and given my room around 12 00 pm.
Front desk staff was very helpful in finding us a driver to take us to see the sights in Istanbul at a very reasonable rate. And the next morning - very, very early - our shuttle was waiting before the time we had set allowing additional time to get checked at the airport. Highly recommend this hotel.
Location & Neberhood, Design of the room (renew) Service at the reception
Very efficient and polite staff. Everything clean and in good condition. We booked the garden room, but were offered an upgrade on arrival for the same price. Nothing in particular
nothing,the Hotel is very boring Hotel TV Channels and TV quality
The view, the peace and quietness, hospitality of the people, nice restaurands near the hotel.
Great internet connections at no extra price.Friendly staff. Nice view of the Bosporus. Weekday prices high (weekend ok)
Nice room, quiet and well restored. Ugly restaurant, some parts of the hotel are really looking as an hotel made in 70's, no shuttle to the airport, some staff is a bit rude, no internet or wireless in the rooms.
It is close to the airport and right on the sea.The pool and patio area is very good. The hotel appears a bit tired.
Close to the ataturk airport Need some new varnish and carpet
Location Hotel itself
It was close to the Marina and a shopping mall. It was over priced. Do not be fooled by the pictures put on the internet. There was no swimming pool adjusent to the hotel - some bus ride away. THis should have been clearly indicated for the booking. In addition, I was charged more for the sea view room, only to find that once there, all the rooms have sea view. Furthermore, the hotel is surrounded by car parks, not the sea or a nice park!
upgraded to the suite at same price old fashion design and equipment
Nothing really! We took this hotel for the fact they have a pool, however in actuality the pool is almost a 30 minutes walk from the hotel building. The hotel is not well maintained and in urgent need for renovation...And it is not clean!! Staff are somewhat rude, suspicious, lack training, and are not responsive! English is not up to par either.
The use of Marina club and pool There was no Tennis court as informed by your site.
The hotel is near airport. Also near 3 shopping malls within 500 meters. Very old room furniture, rusty bathroom and room is not clean.
Air condition system was not working. They have to give utilities 24 hr
i like the hotel location ,close shopping ,rersturants,sea & very quite. bad service ,uncleaned rooms. i think hotel needs to be renovated badly.i stayed 7 nights in 2003 ¬hing changed.
the staff is not good also the cleaning for room is just arrange the room not clean or change the towel the swing pool is far from the hotel around 500 meter the internet is not fast .
Proximity to airport