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The staff were courteous and extremely helpful. The hotel was in an ideal location for walking or getting the tram to all the tourist sites and had the added bonus of a swimming pool and sauna to use after a day of exciting sightseeing and shopping Loved it all.
Everything......particularly wonderful staff who went out of their way to help in everything- they stayed up waiting for us when we arrived at 3am, then they went to enormous lengths to get the hire car we wanted and had the car delivered to the hotel. Not only the service but they spoke impeccable English and very courteous in every way. Nothing
Everyone on the staff was very friendly, accomodating and efficient. They all spoke excellent English and none made us feel uncomfortable about not being able to speak Turkish. The hotel was clean and modern. The location of the hotel to tourist sites couldn't be beat. I loved everything!
This hotel is a very good choice. Tha hotel staff is very helpful and nice, rooms are big, clean and comfortable. The breakfast is very tasty and abundant. The hotel is only five minutes walk from the main attarctions of Istanbul (Topkapi, Aya Sofia, Galata Bridge), so I can recommend to everybody to choose this hotel. You won't be disappointed. And last but not least the hotel has a very good transfer service from/to the airport.
the staff at the hotel were very hospitable and took care of all our needs from baby food to transport, they were fantastic!
Hotel Sapphire was nicely situated in the sightseeing area of Istanbul. The hotel was lovely, the staff were extremely courteous and helpful, the breakfast buffet was a great start to the day. The tram is very near by, so it's easy to get around the city. The only downside is some of the nightlife spots are best served with a tram ride, and the tram stops running at midnight.
location. close to touristic sites. nice 3 start decor. pillows were too high.
The room was very clean and the staff of the hotel is perfect. Moroever the location was also good and the price was fare. Despite the fact that the Hotel is located in the centre of Istnabul it was very quite in the room.. No complaints, everything was perfect
the staff was really nice, professional and efficient. Although the facilities are a bit rundown, the hotel is clean...towels and sheets smelled good. Harum at the front desk, made sure everything is in order and that we had nothing to complain about. Keep up the good work! The bathroom is quite dilapidated.
Location and friendly staff. Good value for the money. Room for breakfast a bit small but breakfast itself okay. My only recommendation is to label the different food items.
The Staff is very helpful and smiling all the time.. The location is ideal for visiting the old city... The breakfast is great.. The room was a bit small, but was comfortable.
Excellent location, cleanliness and generally cheerful and helpful staff. Breakfast offered good choice and plentiful supply but offerings became somewhat monotonous over time. Room was somewhat small and lacked closet/cupboard space. Transit service to airport and 'new business area' was unreliable.
Breakfast was excellent. Smaller room with no view
Staff was very accommodating. No
Beautiful hotel. Great location short walk to the best sightseeing.
Best price-service ratio
The only thing I really liked was the location. The room was very small for 2 people.
24hour room service
the tv is very bad and poor
The room had a nice seaview, TV with a lot of programs. Hotel staff on reception was rude and impolite.
Great location. Very clean rooms. The concierge person (Lulah?) was very nice, helpful and service with a smile! The rooms very stuffy! I guess the a/c was turned off. Also you could smell smoke coming from the smoking rooms. The front desk/front door staff need to smile more and be more pleasant.
Good breakfast Nice people
tremendous view--great room service ==just the place to get over jet lag. fridge temperature not cold-AC seemed a bit faulty
Cerca de la estacion del tren buen desayuno Personal amable en recepción y restaurantes Bonitas vistas desde la terraza Nos toco una habitación en el segundo piso que la vista no era para nada agradable y el tamaño justo Cobran un extra por el uso del baño húmedo ( turco ) y del hidromasaje Habitación de tamaño normal , nada espaciosa , más bien justa
Location was perfect, clean, staff very friendly, amazing breakfast and good food whatever you need. Also upstairs has a nice view from the city. no problems
the terrace the room was noisy, no phonic isolation. the room was very small.
Breakfast was good. Staff was very friendly and helpful. Room was a little small by U.S. standards, but adequate. General location was not that great.
Very good location walking distrance to most main tourists attraction venue. Overall attractive hotel except for room 219 WIFI can barely have any reception and one particular security can't even speaks English.
The hotel was in a great location to be close to the Grand Bazar and most of the tourist sights. The hotel was clean and comfortable. I thought the prices for dinner and lunch were extrememly high up stairs, but there are plenty of restaraunts in walking distance. The staff was very friendly and helped with directions any time we asked for them. Would stay again.
This hotel is located walking distance to the Famous Grand Bazaar, Blue Mosque and Hagia Sofia. This location can spare you the headache of taking a taxi. Traffic is literally a nightmare in Istanbul
The hotel is situated almost across the street from the Grand Bazaar and within walking distance of many of the historical sites, including the Blue Mosque, Hagia Sophia, Topkapi Palace, etc etc. Hotel is clean and efficient and provides free use of the business center. Only problem with the hotel (and this applies to most of Istanbul) is that there is hardly any English spoken by the staff!
The hotel was nice but had a few flaws. first, do not eat the breakfast buffet, extremely over priced. They also keep the building very warm by not running the a/c too much.
pretty nice hotel, great location and view from the roof dining room breakfast could be better
A very nice hotel in a perfect location.
The location and view were very good The only luxurious aspect of the hotel are the room prices. Given the price we were expecting something better than old furniture, staff that would not make the room in the afternoon and soap/shampoo coming from an dispenser attached to a wall. The worst was the minimalist breakfast supposed to last until 10:30 but which is almost empty at 9:30 and with staff starting to dispose of it at 10:15. Hotel does indeed have a gym, massage and jacuzzi, but you have to pay just for "general facilities access", and again for the activity you choose. We don't recommend this hotel, there are many better ones with same location advantage!
Most amazing view of the Hagia Sophia and Blue Mosque from my room.
Perfect location, good atmosphere, very nice views,
good view The airconditioner is not working at the hotel .I adviced this hotel to my professor scientist colleguaeas .One them recently visited May 30 2010 from Taiepei and he told me that the airconditioner is not working Only fan is working . at that time I warned the hotel service . then for the SSIEM meeting I stayed and 3 of my other collegueas booked and stayed one from Belgium and the others two from UK and we had still the same problem air conditioner was NOT working I complained about this to hotel service and they told me that they can not do anything for that. It is not good for hotel that has a very nice location . I am sure , you will have more pressure on this air conditioner fixing or having a new system there Thank you
Very convenient position for visiting the old town and the local attractions The room was extremely hot as the air conditioning was ineffective, no air conditioning in the breakfast room, staff not particularly helpful.
The room, view, amenities, and location were great; The one major issue was the staff - one of the desk clerks continued to harass my wife, asking for photos, and also to go on a date. It made the stay quite uncomfortable .. I would not expect this from a three star hotel!
The staff is very friendly and helpful, the view excellent (you can see from your window all the city, Agyasofia and Blue Mosque) and the tramway station very close to the hotel. I ll return to this hotel if I ever visit again Istanbul. The fact that the elevetor comes up to the 7th floor, and you have to walk some stairs to go to the roof garden which is on the 8th floor.
staff were excellent internet connection was subject to problems
Staff was efficient and courteous.....however the beds need definately improvement...the mattresses felt like they had been used by very heavy overweight people with a definate hole in the middle. We stayed in room 401 which sizewise was ok but had very few hangers for hanging clothes. New mattresses absolutely necessary... they should also provide a little more light in the corridors of the hotel... it was almost pitch dark and one had difficulties to insert card to open room doors.
Rooms not very spacious but quite clean and well-maintained. Comfort is ok, but not exceptional. Furnishing and decoration need update. Breakfeast buffet might be a bit more refined. Overall, acceptable value for money but there are better options available. The view is magnificent on the 6/7 th floor.
This hotel was my first experience with a Four Seasons Hotel and certainly worth the expense. The staff were welcoming and accommodating to me on an individual level. The rooms were comfortable and spacious. The food was out of this world. A great hotel in a great location. It's the place to stay if you want to treat yourself!
Super location, short walking distance to so many spots. The hotel is first class. Spendy, but worth it because the location means you can really just enjoy the sights without so much hassle with getting around the town.
Had a beautiful suite (had double room on the reservation even though now I see on your information it says "exclusive" double room). The hotel staff was helpful and polite. The location could not have been better. We walked to all the Sultanahmet sights, blue Mosque, Grand Bazaar, AyaSofya, Topkapi Palace. No.
Very nice location, good staff, nice breakfast, highly recommended
Good location. Breakfast ok. Bed acceptable. They put as in a closet first. 1 st floor room, size of a double bed. After complaint, they changed us, but then the service was cold. Also the reception gave false information about public transport.
The beds are too hard as are the pillows. There was no heating despite the cold nights. The hot water supply is unreliable
A fine location, very interesting use of old location and artifacts from archeological excavation, comfortable room and very pleasant welcome.This is our second and I hope not last stay.
The Eresin Crown is centrally located, very comfortable and the staff are friendly and helpful. Drinks and some food items in the restaurant are overpriced. The roof terrace, which is one of the main features of the hotel, was not open for breakfast although the weather was fne and sunny.
location of hotel to the main attractions
Exellent!! The hotel was great, nice room, good location in old city-would definitely stay again
We loved the proximity to all the major sites in the old city of Istanbul, and we really enjoyed how the hotel incorporated ancient artifacts into their decor! When we arrived, we werreee upgraded to a suite which was wonderful. The rooftop breakfasts were very nice as well. The wifi was a little unreliable.
Great location, great breakfast.
The personnel and their extra mile dedicated to provide the best they can, the owner Ali is committed and ready to all suggestion and recommendations from all the guests, I pointed out small things and he ordered the adjustments with the blink of an eye, great management, recommendations to Mourad, Ismael, Shivan and Serhan, thank you guys; you're great.
We likes the location as it was close to most major attractions in old Istanbul. The location was a bit worrisome when we got there but we felt completely safe. Breakfast at the hotel had a nice variety of food. Across the street was a great street full of reataurants with everyone competing for your business, a wonderful chaos.