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The view is great, specially on the high floors. Valet parking is convinient. Location is great for those who like busy life day and night that area does not sleep The club intercontinental does not offer much, there is no all day refreshments like other executive floors in other hotels.
Well located and spacious. It is definitively an aging hotel. Was on the 1st floor and the hallway and rooms smelled like smoke even if it was non-smoking.
Everything was great.Rooms spacious and always clean .The service for the rooms was 3 or 4 times a day and continuous supply of water(free). Reception staff friendly and helpful.An excellent choice for our 5day trip to Istanbul.The shopping center only a few minutes walking away. Although they had been notified for our late afternoon arrival one of the two rooms took one hour to get ready.
hotel has good location , staff very polite and helpful , speaking perfect english we didnt like the hotel room , it needs renovation , really very old , stains everywhere at bathroom ,we stayed only first night out of 3 .
our room view
The room had a lovely view. The person on the enquiries desk was extremely helpful in assisting us in finding a restaurant and booking it for us. I thought the room was a bit small for a deluxe room. I also did not like the fact that they did not have slippers in the room.
One of the best None
Location is excellent, staff are friendly and helpful, rooms of good size, all amenties are available, resteaurants and food is good. Price is a bit in the high side.
It's Location. Air Conditions.
The Spa with Haman was fantastic. The staff was very professional. The restaurant recomendation from the Concierge to a restaurant also on the hotels website. It was very touristy and not level expected. Would have preferred that the hotel had a buffet at dinner.
It might not be brand new but with an unbeatable location next to Taksim square and splendid views of the Bosphorus from almost every room as I found out, this is the best value for a luxury stay in Istanbul. The breakfast is vast, the staff incredibly attentive and courteus and it has one of the best gyms I'vê ever seen at hotels around the world. Highly recommend it Maybe the room furniture is a bit old world style but of good quality
Very nice hotel It was away from tourist area of old town. But that was not nessessary a bad thing
-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
Upgrading my room to better one Nothing
Nothing Yes, the Hotel cannot be a 5 Starts Hotel, im referring back to the Rooom set up itself, (the carper, the bed, the TV, the size fo teh room, the Bathroom...) all were way below expectation.
a/c staff dont clean everyday
The staff. They help you with any kind of problems or questions that you may have.
the location is brilliant The bed and pillow were very uncomfortable. It was impossible to sleep especially on the side that faces the square because it was too noisy. Windows were not thick enough. I was charged immediately after I made my reservation, contrary to the rules.
Staff was not very welcoming at arrival
twice blocked money from my kredit card for room
twice bloked money from my kredit card for room
The location. Its located in downtown Istanbul. Hat disappeared from the room. Took over an hour and a half to do check in. They tried to include a breakfast package that I never hired.
helpful staff, well located if one is interested in this district rather than staying in touisty sultanamhet bathrooms need up dating! no english movie channel, need kettle and tea and coffee facilities in the rooms
location rooms are need to be renovation
Our hotel was large and spacious with nice view and one of the best bathrooms I have seen in a hotel yet... Completely recommend.
Very nice spread for breakfast and lunch. I stayed at the Grand Hyatt Istanbul for business. Upon arriving at the hotel, I learned that the hotel had incorrectly booked my reservation for two extra days at the business rate (I had booked 2 days at a lower rate, as I would be staying for leisure and did not want to pay the higher rate paid by my employer). Rather than fixing this, I was told to deal with it with my agency, even though I had a copy of the email confirming the length of my stay. For a 5-star hotel, this is an okay option--nothing special compared to others in the city. Most of their hotel staff are nice, but many (especially reservation and reception staff) are fairly complacent and could use a refresher on etiquette and courtesy.
Location, Services , Landscape, hospitality, Gym , rooms, food
Everything was class act. Staff, luggage storage, room, cleanliness. Gym
Fabulous spa, gym, and pool. Breakfast delivered to my room was amazing and only cost around $20. The service was excellent. I was shocked that the internet and local calls cost extra money. I had to change a booking at a hamam and the concierge changed the hamam time but never re-booked my massage, which I was unable to get as they were fully booked.
I like the stuff
We enjoyed the hospitality, the comfort, breakfast was great, we felt safe with great security in and around the hotel, On Iron, no hairdryer in our room, we are also a custom to having a microwave in hotel rooms in America. I didn't see any of that.
The location was excellent near by the most important area ( Taksim) with reasonable price and warm hospitality Poor of food staff and experience on service as it is new hotel
The staff is very friendly , the location is excellent .
The hotel staff were very helpful with directions and figuring out the metro and ferry times/locations to get us to our destinations.
the staff were helpfull and polit ,good location ,clean, breakfast was good. the spa was not ready to be in service and the roof restaurant too
The location and the fast service The confusion regarding my payment procedures
The view from my window. Some of the staff did not have a good attitude. For example: The night before I asked that my room ticket be printed, the mini bar checked, a wake up call arranged and taxi service to the airport arranged. When I called the reception at 0630 that morning for help with my luggage, I was told it was early and they would send someone up in 15 minutes. There was fog out my window and I thought I should leave earlier. When I arrived at the lobby, my bill was not prepared, the receptionist said I drank one bottle of water from the mini bar and had me sign a form when I said I did not; wanted to charge me the conversion rate from US$ to TL and I was not told this when I checked in and gave a $1000 USD deposit on the room and additional charge
Location is 10 minutes walk from downtown. Clean and Okay view. I did not like the fact that I got stolen (Laptop value over $700)! But I was shocked from the response of the management team in the hotel! I was treated with cold faces and they questioned my own integrity. I ended up trying to defend myself for some reason!! They did not offer any help, I was put on the side and was given least priority. They did not seem even surprised. I think it is not the first time there. Unfortunately I could not call the police because it was my last night. My advice if you go there .... do not leave anything valuable.
hamaam A five star hotel that do not have irons at all ! We were told that they only offer a pressing service at a cost ! A swimming pool that we have to purchase swimming caps for in order to use. The first room we were given had construction outside it and when asked to be moved we were told the hotel is full! Five minutes later we were told they have a another room...
Nice place My reservation Didn't Reach the hotel which made me make a new one although I have been chrged for it.. A refund process is being done by Kyak.
The lobby! They charged the full amount of 4 nights on my visa card before my arrival !!!!!
Very good position close to Taxsim Square. Well run hotel with friendly staff and well appointed bedrooms.
Excellent service, excellent approach to the score, so it Should Be Every hotel, all staff in August nalerzy great praise, recommend
close to center limited facility
Reading was impossible in bed as bedside light was too dim. This is the reason for the fair rating only for comfort.
They charged me in Turkish currency despite me receiving a quote in euros They charged me in Turkish currency despite me receiving a quote in euros
The Turkish Spa is a must, clean, relaxing environment and great service. The Hotel Location is also very good, in a calm street, coffee shops are open 24h, in the heart of the city, 3min walking from the centre (Taksim Square). Ideal location in Taksim The Buffet was good and various plates/dishes/ but the quality could be much better.
great hotel, great location in the heart of the down town. really liked it.
i've stayed in this hotel 2 times. the room is comfortable, location is in the heart of istanbul. but in this hotel first of all the most important thing is the staff kindness... on my second time guest relation has introduced me to the receptionist they welcomed me in a politeness... and they prepared room as my last stayment. i asked for ergonomic pillow on my first time, when i came back to hotel for my second trip they've already put the pillow just before i've entered room. so they're giving the personelized service... by the way rate, comfortable and the staff quality perfect!!! i reccomend this hotel to my friends...
The location is good and facilities are good for business and family traveller Breakfast was pricy and should have been included in the room rate
Location was the main plus for this hotel. Staff is very friendly. Need a lamp on the desk. It is hard to do work on your computer. No light over the work area.. Florecent lights does not fit the decor, it makes it look cheap..
not far from sightseeings and close to shoppingstreet and good restaurants
Good location, nice views from the senior suite. This is a clean no nonsense hotel that provides everything that I need from a hotel. I usually stay in luxury hotels, but chose this as a much better deal for my money. My wife would have liked them to have face cloths and a stronger hair dryer, but that is typical of many hotels. There was nothing else that we didn't like.
We like all of the hotel. My wife and me were get an pleasure experience... The best point of this hotel is warm conversation. Especially Front Desk staff was wonderful... They welocmed us professionally... And they helped us during our stay... On the Guest Relation desk there was young lady who is Ms. Ozlem. She made our all city organization with a nice smile and in a pleasure... Also you'll like to be in the heart of city... It's in the exact POINT of that where you want to stay... I'll reccomend this hotel all my encourage... Thanks for all...
good location near Taksim square and airport bus station. modern design. spacious rooms compared to other hotels in same area. slightly over priced accomodation and breakfast. bad air condition in room.
This Hotel is perfect. The best item in this hotel was staff from restaurant to front desk. This was the first time in this hotel, but it's sure not the last one. It'll be my first chocice. If you're in Istanbul, there's no any better way to stay...We were two family and both of us left in convenience. And once more time i want to tahnks to Guest Relation Ms. Ozlem and Mrs. Acelya helped to us during our stay. They reserved and organised everything from Asia to Europe... Please keep your kindness, except the hotel city was the glamorous... Especially in the evening... Everybody should see this charming city
Convenience of location, free computer use, and a very nice spa area including a large pool all free to guests. Rooms are small for 2 people on a longer stay.
the staff were very helpful ad friendly they answered all of our requests i love the view if the breakfast . the rooms were quiet dark in the evening and the it was on a lower floor also, as i asked for connected rooms the put in in handicapped rooms which i didnt like at all.
The breakfast and the turkish delight! Internet access fees.
The hotel staff are very helful and the attitude is great. Also nice breakfast and the rooms have big bathrooms It's a little old and the Internet is expensive, the free Internet in the lobby is very slow.
great location and veiw ..staff very friendly price
the attention and promptness of the employees of the hotel. they are excelent
The hotel is very classy and very relaxing it is a pleasure staying here
The staff We had an amazing stay the staff were amazing , especially with children ...however the only time we were disappointed was when the concierge sent us twice on a wild goose chase for dinner and both times the restaurants they suggested were closed and had to find alternative options and that can be quiet difficult when you are travelling with two infants and one child (<5)
in the middle of every location you have to visit so so so nice
Bosphorus view of the room is espectacular in addition to that the room is extremelly comfortable. Breakfest delivered at the room could be better, food was not hot and breads were not fresh. Definitelly it is not worth to order breakfest at the room.
The service and view Location
Great location …
The location of the hotel is excellent it is at the heart of Istanbul, taksim the wifi is available at the rooms and free,the breakfast is good The rooms is too small,the Majority of the staff can't speak english
Helpful front desk. Not much interaction with staff at breakfast, but this might be a language problem.
staff is very polite and the hotel resides in a convenient place. traffic noise + the fact that every morning the staff calls at 7 to wake up you for breakfast
Location & morning shift staff are very helpful & kind people unlike evening shift. Room has not enough space & there is no nice view.
hlepful staff, value of money and the location a bit noisy
the hotel in general is good with nice clean comfortable rooms. the staff in general were helpful though some were not speaking english. some staff does not speak english
Location near Taksim was by far the best feature of the hotel. The hotel was clean and safe. The complimentary breakfast was tasty, although you should expect to see the same dishes every day. Our room had water coming through the ceiling, dripping/pouring loudly for the first 3 days of our 4 day stay. We had to make many, many calls to get this fixed, and no comparable room was offered to us. There was no A/C for 1.5 days of our stay.
Clean, very helpful staff and very good reliable internet connection ! No English news channels on TV !
The friendliness and politeness of staff, the size of the room and bathroom, the location of the hotel, the very rich breakfast Thew poor sound insulation in the room. Could hear the conversation from neighboring and room above.
The good service, nice hotel, situation of the hotel. Really value for money.
Nice hotel building, helpful staff, wide variety in breakfast A bit far from main shopping.
Easily accessible to Any mode of transport.havatas bus going to airport stops very close to this hotel Swimming pool water cold,not heated
Good location and excellant facilities None
Staff were very helpful, excellent ebusiness relation Manager, +AAA Location. Very hard to communicate in in English, but then again it is a general notice in Turkey.
i stayed at the hotel twice ,once booked through booking.com and first time through my friend in turkey....hotel is perfect but staff very snob ! at time of check in this time ,they were really quick and helpful ( through booking.com) and even gave us a great room,much bigger than our first time.... but after that all back to normal , they don't greet or ever smile when u ask for anything....so in general hotel is very good ,but staff not that great or friendly! unfriendly staff
Very nice decorated rooms with all the necessary facilities. The hotel is well located in the city centre.
Very nice hotel. None. All was as expected.
The hotel of pleasant surprises with really helpful staff.
The hotel was very accomodating. We arrived at 7 in the morning and were allowed to check in. We also had a late check out at 3pm at no charge! The hotel is in a good area, near Taxim's main drag and the hotel staff were good. This is not the cheapest hotel but still represented good value for money.