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Alemdar Mah. Yerebatan Cad.No 13, Istanbul
0.3 mi from
The staff were courteous and extremely helpful. The hotel was in an ideal location for walking or getting the tram to all the tourist sites and had the added bonus of a swimming pool and sauna to use after a day of exciting sightseeing and shopping Loved it all.
Location and friendly staff. Good value for the money. Room for breakfast a bit small but breakfast itself okay. My only recommendation is to label the different food items.
The hotel's staff was truly exceptional. Words cannot do justice to the unique treatment I received at Sura. I felt more like family than a guest, and I would go out of my way to stay here again. Thank you for creating such a great team! Awesome location!
Sorry it was bad
Super location, short walking distance to so many spots. The hotel is first class. Spendy, but worth it because the location means you can really just enjoy the sights without so much hassle with getting around the town.
This hotel was my first experience with a Four Seasons Hotel and certainly worth the expense. The staff were welcoming and accommodating to me on an individual level. The rooms were comfortable and spacious. The food was out of this world. A great hotel in a great location. It's the place to stay if you want to treat yourself!
Friendly staff. Accomodating. Extremely central location for Istanbul. They tried to push a tour on us but it wasnt too bad. Overall very good people!
A very nice location + a very friendly staff.The Hotel is small,but nice The rooms are too small+description is wrong:rooms are not suit.for 4 persons,even for 3 pers.not comfortable(Suites).Rooms are looking to a wall,at least the suites.
Staff were so friendly. Also very helpful when it comes to ask about touring the old city and visiting attractions. Roof top restaurant staff were also very nice to every guest, they even celebrated my birthday with a surprise cake at the morning buffett without us telling them. Reasonable prices at the spa, restaurant and the airport transport service was 5 stars. Hotel location was so convenient to everything in that gorgeous old city ; all within walking distance.
breakfast, hotel location relatively poor privacy in telephone calls received by the hotel reception.
An excellent breakfast, and also wonderful dining facility in the evening.A great location and close enough to walk to the Grand Bazaar and the mosques. No complaint at all
It was nicely located, staff was pretty helpful and it is a good place to spend a weekend. Renovated, in fact, new rooms and new furniture. I in fact stayed a week, we had two rooms booked, one single and one double. The windows in the single room were looking into some yard and there was a constant noise, day-and-night, so you can't sleep with your window open. So mind that while booking. The other room had a heater leaking, they couldn't fix it right away, so just switched it off and it was not the perfect solution in terms of warm towels and temperature in the shower room. Floors in the rooms were also not very clean - however everything else was good and clean.
Staff are very friendly Location of the hotel is amazing Average breakfast for a 5 star hotel and I had a problem with the air conditioner
Friendly staff. Location was okay but the traffic to the hotel was not allowed. I have walked 5 minutes to the hotel. They sent a guy to help me. Room was too tiny. Small. Bad design. You have to take 10 steps down from the door to the bed. It looked like a grave.