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Helpful and efficient staff, cleanliness of room, excellent breakfast with wide selection. Restaurant only offered very limited choice on Sundays, however I am unused to travelling in Germany and this may be the normal occurence.
Pleasant and good service No
All are fine. helpfull staff.
To Expensive internet.
The Gourmet Restaurant ! No.
Good friendly staff , big rooms , although somewhat dated. Very nice and big breakfast. Internet not free of charge - very expensive eur 17,00 for 24 hrs...Should not be a problem to offer free internet in Germany.
Excellent hotel with good restaurant, easy parking and comfortable rooms Very long wait (20 minutes) for the lift made us late on last day. As on 12th floor stairs not an option with luggage!
Clean, nice gym and swimming pool, friendly and professional staff. Considerable distance from Hamburg.
Nice localization - close to highway staff from restaurant seak only in German language
the friendly approach of the stuff
We like this hotel very much - it was a return visit and was even better than before. Good food, lovely room, helpful staff, wonderful swimming pool
We liked the room, the quitness, the service from the staff and the price on the room.
Beautifull location, very quiet and landly area.
very quiet location difficult access to the room no help with the luggage
The hotel is really quiet because of the location. This makes it a good place to relax and unwind in the evenings. The free internet connection is very useful and I wish other hotels would follow their example. Hotel restuarant / bar is closed on Tuesday. You have to go to one of the local towns which requires the use of a car.
Dinner, excellent atmosfere, beautiful surroundings
Very nice and quiet. Great place to relax.
Nice and peaceful location. Rooms, corridors and facilities looked dated. Hotel levied surcharge on payment made by credit card.
Excellent area in the summer for going jogging in the evenings. The free connection to the internet is very important to business travellers.
Leaving the hotel. The hotel closed the restaurant on the second night of my stay, so there was no food or beverages available. The hotel did not state that there was no smoking anywhere inside the hotel; had I known this, I would have stayed in a different hotel. I asked for a certain type of wine and was brought a different kind. I asked for salt and was given pepper.
The setting of this hotel, beside the lake is very pleasent , and the carp fishing must be wonderful, if you like carp fishing! All the floors have plastic "wood" covering which is noisy and makes the place feel like a hospital.Restaurant nicely decorated but the food was very dissappointing. We wouldn't go back.
Good breakfast and the normal rooms (that we got one) was OK. I ordered two rooms, however, at check-in we found out that due to their mistake they had only one room. Finally they found me a very very very small room with small and poor facilities and very small and poor bathroom. Need to mention that the hotel staff tried to solve this situation and I paid for this room 50% of the price of a normal room.
Very quiet peaceful place beside the lake. Not very varied breakfast, sometimes the hot items were in fact cold
The room was very comfortable and clean. Everyone was pleasant and helpful. A simple question. Why do you put the non-smoking rooms at the end of the hall as far from the stairs as possible. If a smoker falls asleep with a cigarette, he has a better chance of getting out than the non-smoker at the end of the hall. Silly, but you are not the only hotel that has done that. Maybe there is a reason.
Food was excellent Check out time of 10:00 is too early
friendly service .Very helpful,the breakfast was good .A very good ideais the brunch till 1400h. This is not a real complaint,but because of the heat the room was even in the night very hot.The staf help us with a fan but not enough .Mobilairco would be an option.
Nice people, good food. Room was modern and clean. Nice location. Noise in early morning from nearby distribution depot was a bit annoying.
The breakfast in the (small but nice) garden. Friendly staff. No toilet in the room. Location a bit away from the city center. Price/quality not achieved.
The hotel is very clean. The stuff very polite and professional. The hotel is about 30 min with train from Hamburg Central Train Station (Hbf) and the ticket cost 4.40 euro. The only available internet is through T-Mobile wireless hotspot. A little bit expensive in my opinion.
Cleanliness, friendliness of the staff to allow for change in stay length. There was no elevator to second floor and there were few restaurants close by open late.
Quality service, good food A bit noisy from corridors
the girl at the front desk spoke very good english. All the staff was very service minded, and they even allowed me to bring my bicycle to my room, and once they discovered that it was too big, they offered me a garage, but I was too tired to unlock it and move it again. I was looking for Kohlmarkt 37-39, but it is also known as 38? The street seems to have both even and uneven numbers in both sides of the street, was confusing.
Der var en rolig og afslappet atmosfære på hotellet. Personalet var venlige og ikke anmasende. Alt i alt et udmærket ophold. nej
The Family staff were great.Helped in all my disabilities.Great place. no
Room was available at short notice, and it was fairly quiet. Room smelt of smoke even though we specifically requested non-smoker. Breakfast was just ok.
It was a clean, neat, and comfortable two star hotel (which is O.K.). however, it had an almost 4 star price, so did not represent value for money. Also, the dog barked and growled at customers. Not a great way of impressing guests!
Very friendly staff. Well priced varied restaurant menu. Good buffet breakfast. No tea making facilities in the room
Restaurant food was very good. Internet is good. Breakfast is rather poor. In general lines is rather expensive for the quality.
It was a quiet place with parking and the heating was good. Also the breakfast was good.
Nice location, relatively easy to find with the right directions, good to have the parking included on site. Enjoyed the breakfast very much and also the restaurant was excellent for a relaxed meal after a day on the road.
Great, excellent, stay here. great location, easy to get to, very close to autobahn, good breakfast and supper. nice area.
Great, excellent. great location, ease to get to with car. large selection for breakfast and supper.
OK hotel with good breakfast.
really nice located - in the forest, but few minutes to highway, very reasonable room rate incl. breakfest,