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Shuttle bus facility was good but needed more publicity, though we found out from the tourist office at Kansai Airport where the shuttle bus would leave from and when. The breakfast was excellent value with stunning views. The only food available in the hotel in the evening was in the Japanese restaurant which proved slightly too pricey.
Excellent and very valuable shuttle bus service between Kansei International Airport and Hotel and also frequent shuttle to local railway station. Wonderful views from the restaurant which had great breakfast food and wonderful, friendly staff None to think of, although room was just adequate size with our luggage
Close to the airport
It was very clean and comfortable. It is so close to the train line and the airport. I dont have anything bad to write
Courtesy and assistanc eprovided by front desk staff.
Friendly staff Very poor facilities for a 5 star Hotel. No Gym, pool or exercise related facility. No bar, can only get a drink from a vending machine or one of the many resturants, which lack atmosphere. No water/nothing in the fridge in the room and extremeley smalll bathroom.
Convenient airport location
It is very convenient. I can walk to the hotel from the airport.
It was the best option for us as we arrived on a late night flight, so we stayed there for the first night before heading into Osaka the following day. Staff were very efficient and helpful. The room was comfortable and clean and child friendly. It is quite a long distance from Osaka so it may not be the best place to base for sightseeing. But if you are on a business trip and want to be very close to the airport this hotel would be a great option.
wonderful location of the hotel, easy access from every where
The location above Namba station was excellent. The hotel staff weren't always so helpful (front desk/bell desk).
well equiped, employees are professional and service minded
Location, room size relative to Japanese standards Fee for internet access, expensive breakfast
Very elegant and comfortable. Hotel staff very kind and gentle. A bit expensive
Executive rooms with inclusive full service, business facilities, breakfast & evening cocktail lounge Located into Smoking Room on arrival & having to pay an upgrade fee to locate to a No Smoker
For the hotel like Swissotel should include wifi internet service and free of charge but you have to pay and expensive.
The hotel was excellent, modern, high-end rooms that you would expect from a Swissotel with excellent views over Osaka. The hotel was and right on top of a Subway station and a major shopping and food precinct right in the heart of Namba. If I return to Osaka I will absolutely stay here again.
Great service and fabulous location
The location is great! Just right next to the train station and with the bus interchange you can go to many different locations, including the airports via the airport limousine. Overall its been a good deal, but if you don't mind walking 5 more min, you can get better value for your money in the Hotel New Hankyu ANNEX, which is run by the same company, yet offers rooms that are cleaner, newer and the ANNEX hotel overall is more quiet, not to mention you can safe around 1000 JPY per room. I found the Hotel New Hankyu (not ANNEX) a bit too noisy and I was unlucky with the view and even though it was a non-smoking room, I got a fair dosage of cold smoke thru the aircon system.
This is the best location hotel in Osaka, Hotel located in young fasionable area in Umeda, direct access from Midosuji underground and Hankyu Umeda line which can direct to Kyoto, Nara, Kobe of major sightseeing city 30min. Many nice restaurants in the hotel and outside hotel. Most enjoying things is that Largest electrice depatment store in front of Hotel and fasion department. Nothing
Very convenient location right next to Osaka station. I was staying on business and it was a very basic hotel - would recommend more for travellers/backpackers.
Old room, accessories, location of the room etc, far away from a 5 star hotel.
Close to castle and good views - close to station also Had to pay large fees for everything extra ie internet and fitness facilities
The Guest Relations were very helpful in providing maps to places I wanted to go. They would checked for information from the internet and made sure we knew our way around.
The staff were amazing. They were extremely helpful with tourist information and all of them spoke excellent English. The room was amazing. Very clean and all of our needs were met beyond exception. An excellent experience and I would recommend the hotel to anyone.
very nice hotel, clean, kind personnel. very comfortable bathroom. nice view to the city, although the castle view room doesn't offer a direct view to it (you have to bend your head quite much...). The hotel is close to 2 railway stations and one subway station, close to the castle and to the aqua-bus (right in front of the hotel). Personnel in the Four Seasons restaurant not english speaking and not kind with the clients...
The location can't be beat if Universal Studios is your destination. It is also right next to the Universal City train station. The lobby is grand and swanky - reminded me of the recent Great Gatsby film. You can buy your Universal Studios tickets and Express Passes at a desk in the lobby. We were not able to check in early, but they did hold our bags, and even delivered them to the room when we came back at check-in time. The breakfast buffet is expensive; it is not included in the room price.
When you arrive at Universal City, you simply have exit the station and you are less than a minute from the hotel. Then to make it better, you are just across the from the park. Food, staff, and area were great. Bed a little hard, it is to be expected. Very easy to get to the aquarium and huge ferris wheel (only 10 mintues by ferry, which is across the street). Truly enjoyed the hotel and because of this, we were able to enjoy our time in Osaka.
Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!
Although the chapel on the 22nd floor was a little kitschy, the hotel was grand, clean, and had great views over the city. It was difficult to find the entrance the first time. The is a subtle entrance where you take an elevator up to the main lobby on the 22nd floor.
Excellent service from Concierge and front desk staff. Convenient location to OCAT, JR Namba Station and local subway lines. Walking distance to Dotombori, Shimsaibashi, and other shopping streets. Good local restaurants in alley ways close by.
Location is great! Front desk staff always has trouble with reservation. I've stayed here several times and it's always a problem at check-in.
Friendly staff, great lounge on the 35th with live music.
how all the staff were willing to help at all hours of the day and their english was superb!
The location was great and the breakfast was excellent. No free wi-fi, and the fee to conect to the internet was such a rip off!!
Great location for a great hotel Wifi not complimentary. At a rate of $17/day I think it is too expensive...
Friendly staff, excellent service, not to expensive, great loacation
The staff was very friendly and accommodating. It was clean and quiet. The room was disappointing. The beds were very hard and the room was all the way on the other side of the building away from the elevators.
+ Stayed in the 41st floor of the hotel... Amazing view. + A/C button on the control panel near the beds was also a heater! (Warm & toasty) + Was always greeted with a nicely made bed and replenished amenities. Drank roasted green tea every morning during my stay. + Convenient location! JR and subway lines are a short walk away from the airport! + Remember to check the drawers! I missed out on wearing a hotel yukata to sleep. + Shampoo, conditioner, and body soap, as well as other amenities included in the room. + Comfortable beds! - I paid a price that was a little higher than advertised. However, the price is still good and I wouldn't mind staying here again!
Conveniently located by the subway station Friendly, English speaking front desk Great lobby and hotel facilities You get what you paid for! The hotel lobby was so nice that I was very disappointed when I got to my room. The carpet was sticky and towels were stiff. The room was pretty run down and I felt like it was not the same vibe I got from the hotel lobby. However, for how much I paid, it was well worth the location.
Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.
concierge is very good no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.
The location of the hotel is great, so it allows you to do alot of things The staff in the reception, they were very complicated, regarding payments with a visa card
Truly fantastic location in terms of access to nightlife and hundreds of bars / restaurants close by. Very convenient to Namba main station and metro. Good size rooms , very clean and lovely bathroom. Although not cheap - great value for what you get, reasonable breakfast cost and no hidden charges.
easy access to shopping and only few minutes walk from subway station. will definitely stay in this hotel again..........
I loved the location of the hotel. Being close to all the food and shopping of Dontonburi. There wasn't anything specific that i disliked during my stay.
Nice hotel, great location, friendly staff. Good value. Will use the hotel again. Shower/bath arrangement not typical for western traveler. However, completely acceptable
The room is really big compared to the other japan hotels. The decoration is modern and the bathroom is so big !
This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,