Would you like to save as your currency permanently or for this visit only?
Hotel in a excellent position, with off road parking. Staff did not turn up until we had to phone them.
Secure car parking was the reason we used this hotel and that was excellent. It was a gated car park underneath the hotel and and the car spaces were large enough to park a medium sized family car The room was relatively small and the kitchen facilities were very limited-there was no kettle and no large cups or mugs for drinks. There was a fridge and a 2 ring hob. When we stayed the temperature was in the 30's and the lack of airconditioning was a minus.
The attendant very kindly allowed us to check into the hotel before 16:00. The hotel was quiet and close to the downtown core. Hotels guests are not generally permitted to book in before 16:00h - a great inconvenience. The room was very dirty. There was no dishdetergent nor any dishclothes or dishtowels with which to clean dishes. The dishes were dirty. Hotel users are not likely to bring these items with them, and these should be provided.
Information about parking should be clearer because unless i understood incorrectly we were advised that our car with roof box would not fit so we had to leave it parked on the main road outside.
area it was in Breakfast not available early at 7.30and then couldnt check out at 8am
Availability of fridge and kitchenette in the room, good price, locked stroage for bicycles. Location a bit far from the station without a car, although a bus stop was available just outside the door,
Good, cheap accommodation for a quiet break in summer/autumn. Surrounded by nice mountain views and friendly pubs and restaurants (so different from Paris!) The beds were quite hard, and although the room had a nice kitchenette there wasn't any basic supplied like dishwashing liquid or coffee sachets (but easily fixed by a trip to the supermarket)
We enjoyed the central location and the privacy that the hotel afforded. The staff were very helpful and it was quiet at night.
The location is good. But that's only the beginning, with hotels... The bed was the worst and most uncomfortable bed that we ever slept in, and the lady on reception didn't seem the slightest bit interested to hear about that. We checked out of the hotel and stayed another two nights in this town, but at another hotel.
The building and rooms are a little old, minor details like painting not perfect an old TV, small indoor swimingpool, etc. But well located and excellent breakfast
Very well located, close to the Congress Center. Free internet.
The beds were too firm
Comfort and good service To charge 18 euros for an ordinary breakfast of fruit juice, coffee and a piece of pastry is outrageous. We had to find alternatives elsewhere.
We only stayed 1 night but all staff were extremely nice and helpful particularly as I lost my mobile during our time there and they were most kind when I telephoned and they have posted it back to me.Thank you and we would most definitely stay again.
For a wedding
This is not a four star hotel. 3 stars would be more appropriate. The hotel rooms need refurbishing, furniture, carpet , are getting old . Wallpaper is coming off the waal.... Despite that is was a non-smoking room, the smell indicated heavy smoking in the room .
Good location, plenty of secure parking and friendly front-desk staff. Getting served dinner after 830pm can prove very difficult. The restaurant serves until 10pm, however, because the restuarant is too small for the number of guests one is forced to wait a very long time to secure a table. For young children having to wwait can prove to be traumatic.
Free very secure underground car parking. Large spacious room with good sized balcony. Free room safety deposit box. Helpful reception staff who spoke good English. Contiental breafast was extra cost and extremely poor value with little choice. Hotel was clean but generally was in need of a face lift.
Pleasant Staff, good service
well situated near the lake,the restaurants. easy access to the town by car.hotel was quiet and very relaxing.
Hotel staff was very friendly and helpful. It is not located in downtown but in a very nice location next to the lake and easily accesible to downtown. If I rated "facilities" as regular it was because of the reasons enumerated below. It is supposed to have free internet connection and that is one of the reason why I've choosen it. But the wifi didn't work during my 3 days of stay and it was a real nuisance for me as the main reason of my stay was to work. The minibar was not enough supplied and when I asked for it they told me that that could not happen until next day. So I had to buy drinks at the bar, which was quite more expensive.
The hotel is a beautiful (chic, modern, clean, comfortable and on par with North Americans' relatively high expectations standards when it comes to hotel rooms) property located right on the lake/marina and away from the dowtown hustle and bustle. Signs to the hotel were posted in town, which made it relatively easy to find. The front desk staff were not particularly welcoming, friendly or helpful compared to most of the other hotels we stayed at. However, they were professional.
Fantastic location, wonderful views of mountains and lake, close to bars and restaurants, short drive into centre ville, rooms clean, large and comfortable, would definitely stay there again.
It was well situated at the side of the Lake. A marina was oposite which is entertaining for people who like boats. None
Very cosy hotel, situated just on the lake coast. Spa-center is very nice. The city center is not near, but the bus station is in 2 min. The breakfast is simple, but the dinner is one of the best in the city.
The leisure facilities ie pool etc
Good sized rooms, and although a little old fashioned in decoration, they were very comfortable. I wish I'd had more time to try out the facilities as the pool etc. looked great Breakfast was a little disappointing - the tea and coffee were cold and the staff on duty not overly helpful. the option of a cooked breadfast would have been nice.
A very elegant apartment, well planned and laid out with all sorts of gizmos - living flame gas fire, big screen TV, iPod, etc The apartment is not actually near the hotel. We arrived at a locked door with a note telling us to call them. They said they would be round to let us in in 15 minutes - we sat on the street till let in. The owner treated us as complete morons in expecting to be let in quicker. And was agresive towards us. Not a happy experience and left us disillusioned with he place, even though the apartment itself was very nice.
Design, Top service. Everything was perfect. Its longtime I haven't fell so well in a hotel!!! No complaints at all.
Friendly, luxurious great place to stay in a beatifull village.
The location The dinner menus, the breakfasts, the lack of porterage and staff generally.
the wonderful position and excellent food and great service no
The location is second to none. This is absolutely wonderful The staff is nice but could be more professional (no one to take your lugage for instance, not a big deal but this is surprising for the standing). Some rooms are really small. Ask for description before booking.
Very smart hotel with good facilities in excellent location.We liked the indoor pool and our room overlooking the lake. We were disappointed with the breakfast. People were queuing for tables .There only appeared to be one waitress who was trying to lay tables and restock the food.Not what we expected for a smart hotel like this.Very disappointing breakfast.
the hotel is stunning and with a little more attention to detail, namely servicing of the pool area, could be outstanding. I think it could reach 4 star standard in no time, if that is what it wants. Too many stairs. I have breathing problems and found it rather difficult to get up and down from the hotel to the pool area - my husband spent an disproportionate amount of time moving me around from one level to another by car. The hotel has a couple of "buggies" for use of the staff - it is a pity they do not make them available to guests. Also, the restaurant was a little pretentious and too expensive.
Fantastic location on Lake Annecy. You will be disapointed if you don't book a Lake view room. Excellent facilities. Will visit again.
A lovely, turn of the centrury hotel with individuality. Breathtaking views, great swimming pool. A prfect place to get away from it all.
The location and view were very good. Peaceful and relaxing. Thought that the breakfast looked poor, we decided to have breakfast in the village which was much better.
Location and setting is superb If booking try not to get a room on the 4th floor if possible.
Staff were especially helpful, and hotel room well kept up and in very good condition. I truly enjoyed my stay. I did not use the restaurant. nothing to think of.
The lake and hotel was lovely The staff were unfriendly to the point of being rude and did not make you feel welcome
The restaurant was excellent. The welcome wasn't very friendly, but other staff were nice.
Beautitul hotel, great bathroom! Poor selection at breakfast, not great value for money at 15 euros. Facilities to make a drink in your room would have been nice. No shower.
Its location Breakfast
We did not have much time to explore around the hotel or the facilities, the room was very comfortabel and quality of the bed was great. We did not stay for Breakfast but it seem little expensive at 20 Euro p.p for continantial breakfast.
The restaurant was excellent. The hotel appears to be mostly a good restaurant with room attached. This is fine for a single overnight stay but not for three nights. The facilities in the room were poor - no tea/coffee facilities, no note paper, no room service etc. The attitude of the hotel staff left a lot to be desired. The attitude of the restaurant staff was, however, excellent.
staff for their help and assistance. Cost of dinner - more than the room. re question below - yes but don't eat.
Room was large and well furnished with a spacious bathroom. Restaurant food was particularly good with an excellent, creative and innovative chef. One of the best meals we have eaten anywhere Difficult to find, final section of driveway hazardous, Room service drinks etc very expensive
20 Euros per person for the breakfast was far too much, more than 15 Euros can not be justified, also for such a hotel I also expected better foreign language skills.
Extremely good food, but expensive. Poor english spoken people. Very romantic room. We informed in before our engagement should be at the hotel during our stay. No "extra" from the hotel at all (glas of champagne, extra flowers at our table etc)
Had a great Time - stafdf was lovely - really appreciated the beatiful breakfast with a good choice - loved the poool too !! We will come back !! On a tout apprecie, l'hotel le staff , la petite piscine et aussi le cadre tres roimantique et très agreable !! Merci pour tout , ov va surmente raccomander votre Hotel Andrea - Italie
Central location, ease of booking No
Wonderful charm. Free internet use on hotel computer. Highly recommended.
Location Yes. One of our rooms was infested with cockroaches. The bathroom smelled unpleasantly.
The location of the hotel was very good. I thought our room was adequate but fairly expensive for the standard. Plenty of hot water but the bathroom was in great need of refurbishment. I found the bed uncomfortable.
Although receptionstaff were friendly and helpful, our stay was spoiled by the attitude of the staff at breakfast where we got the distinct impression that we were not specially welcome,
Very central with secure parking, helpful staff, comfortable and welcoming reception area Our room was very small with a small double bed even though it was furnished attractively in alpine style. Breakfast basic, should have been part of the room price. Only one small lift.
A pleasant, traditional feel and ambiance, combined with good facilities and very friendly staff. Really good lack of a restaurant
Nice hotel right in the centre of the town
Design, decocaration. It is really beautiful and in city centre. That staff does not speak English.
Excellent location right in the city center of Chambéry -- main attractions and the old city is right at the doorstep of the hotel. Very friendly, helpful staff. Not expensive, great for a city trip weekend!
Nice big room. Good place opposite the train station.
The staff were very friendly and helpful. The location of the hotel was excellent. My wife would have liked tea making facilities in the room.
Close to train station I felt prices of meals especially breakfast and drinks was too high
Check-in took less than a minute. Reception staff very friendly and helpful. Room was spacious and warm.
The hotel was very convienently located opposite train station and was a short walk to the charming town centre. Staff were very friendly and helpful. Room was nice size and had everything you would need.
Efficient, practical, room clean and comfortable, buffet easy to access, garage convenient Pity there is no restaurant for dinner at the hotel, but room service was available and the restaurant outside was very close to the hotel, so it was not a major problem.
Location was great. Breakfast was not included.
Location; food; staff efficiency and hospitality only French TV channels available; no elevator
The staff was very attentative, warm and friendly. The hotel setting far exceeded by expectations. The fact that some of the staff spoke english was very helpful. The view from our room was spectacular. I thought the room furniture didn't fit the upscale feeling and price of the hotel although the bathrooms were wonderfully modern.
The location on Lake Annecy is beautiful. The staff is accommodating and the food is excellent.
The quietness and privacy greeting staff could be friendlier
Staying in a really old place - it was great
the arie and nice and quiet
The abbey provides a unique travel experience and its location is both picturesque and easily accessible. The hotel staff is very professional and accomodating. The website and photos accurately depicted the hotel, the rooms and the surrounding area.
Stunning location and building. Received complimentary upgrade to lake view room.
hotel location and atmosphere is excellent. Staff very helpful and friendly
Very agreeable staff, fabulous location, good lakeside facilities and outside breakfast/dining. Absence of air con a real problem as it was hot when we went. Also absence of lift a particular problem for my wife, who has restricted mobility. We asked for ground floor when booking, but were told on arrival no ground floor rooms exist. The room we booked was too small, without bath, so we had to upgrade at our expense, although we were given a special rate when I asked. We did not like the fact the hotel was crowded with visitors to exhibitions in the public areas, and a wedding caused the restaurant to be closed without notice on one evening.
We enjoyed a restful and relaxed stay at this modern, comfortable hotel. Reception was extremely helpful, speaking perfect English and our room was spacious, very clean and well decorated. We look forward to our next visit in 2011.
Very efficient for business purposes. Right size of room and quite. Located near the industrial area but also at short distance of Chambery. Service as it should be, nice people!
The reception desk staff were excellent The restaurant staff were awful.We were shown to our table then ignored for 20 minutes while people who came in after us were served drinks & had their orders taken.We left & found a very nice restaurant in the town centre.
Clean and welcoming. Cot provided automatically (although we indicated that we would bring our own) at no charge. Good stopover hotel. Swimming Pool included in information, but costs 10 EUR person/day. Description generous - playing fields and busy (noisy) road adjacent. Quite a way from both lake and town.
Good location, spaceful room. I brought my swimsuit for spa, but they did not allow me to wear it, and forced us to buy sandal according to their rule.. so finally it costed more than 30 Euro/person just to enter spa area! You had better check their rule before going. Room maintainence and restaurant are poor for four-star hotel.
i have stayed in Aix Les Bains before but always in the centre of town. this hotel is a further out and a lot quieter as it is back from the main road, so for peaceful stay this is a very good hotel.
Could not buy a snack, very impersonal
The staff were very friendly and the room was quiet. I would not class this Mercure as 4 star. It is very tired, and quite a way from both the lake and the city. The food was very average.
It wasn't the easiest hotel to find
The restaurant was excelent. Service was "nice". The rooms were a bit outdated.
The restaurant is fantastic, location, service and above all the food! We were received by a very unpleasant and rude female receptionist. Fortunately she was replaced by very nice and helpfull collegues the following morning and the day after. Our bathroom really needed some upgrading.
Setting and ambiance. no
The Food No hot water in rooms allocated. New room had hot but not cold water, Gave up
The building and grounds Room was quiet Water was only slightly warm morning and evening Comforter on bed not as good as sheet and blanket as you are either too hot or too cool Meals were good in restaurant but seating us amongst a large group made dining unpleasant, we later dined elsewhere. No clean spaces for breakfast available.
The view and location was great. It was a charming place. Restaurant and breakfast were expensive.
The hotel is in elegant converted chateau situated above the valley, with gardens and mature trees. Excellent restaurant, with tables on verandah. Interior of hotel a slight disappointment after elegant external appearance of chateau. Room was a little shabby, although perfectly clean and confortable
Very relaxed and comfortable We used this as a stop over en route to the Alps. The room rate was very good value. The restuarant is very good but quite expensive
A first class place to stay.We would definately recommend the chateau
The chateau is remarkable and historical. The food is excellent.
The personnel were friendly. The restaurant service in the sister hotel was friendly but very much cafeteria quality. We were served by five different staff. The minute you were finished your course your next course was served by another member of staff with no time to relax between courses.. The overall experience in the restaurant was appalling. I feel qualified to make these comments as I have had and run my own rerestau
no problems the hotel was resonable price clean & friendly. walking distance from aix town centre. restaurant overpriced
Confortable room- nice to extend your journey if you like for a special price The staff is not speaking English fluently- the use of the facilities should be for free for the customers of the hotel and open also in the evening
Nice clean hotel but How many hotels in this day and age do not have a restaurant or bar This hotel is obviously a summer hotel. It needs to maintain its standards all year round
Nice clean hotel with good parking facilities, Key to our decision to stay here. Food in resataurant was very poor. Waited almost an hour for main course and was then hard (Duck). Waiters do not speak English either.
We booked the hotel for 2 nights, but could stand it only for one (extremely noisy location, no condition, bad chemical smell). The personnel was nice and understanding and refunded us the second nice (and paid some compensation!). So we moved to Villa Marlioz 5 min away,which is lovely! I would keep only the seconf part of this hotel (ARIANA 4*), and simply close this one, as it is not suitable for holidays
Restaurant was good. Room was not as good as expected, and not as good as web suggested.
Staff were pleasant, helpful in storing our bikes securely.Breakfast was good value. No airconditioning so stifling hot all day and all night. Electrical fire meant no swimming pool/ spa and no restaurant bar during our stay (no discount) which was poor.
Its a nice hotel, nothing special. Cause of a fire the swimmingpool and other spa facilities arent open. Grund floor/reception is very nice modern and clean. Room could use an upgrade.
The food was generally very good. The pool was lovely too Some unpleasant teenagers in the pool on the Saturday evening who spoilt the relaxing atmosphere. The food was good except for the vegetables. Regards question 4, I'm not sure if we are a young couple (probably not at nearly 50) but I didn't like to have to select mature couple!
No tea/coffee making facilities
Peace and quiet n/a
Very comfortable and clean, extremely good value for money. Underground garage available. Pet friendly. Quiet although in the center of the town. Very rich breakfast. Deserves four stars.
no clock in the wellness area, WiFi too expensive.
The hotel did not offer any non smoking rooms. The room we stayed in stank of stale smoke and no alternative was available. The pool was pleasant but lack of changing rooms was inconvenient. At breakfast, by 8.30, the croissants had run out managed to serve some more 15 minutes later! see above.