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I booked a room for a family of three together with our two cats as we were going to the annual world cat show to compete with our pets. The first morning we never got the request wake up call. On our return that day at 20,00 when we arrived at the hotel we were not allowed to return to our room. Our personal belonging were packed in plastic bags in the hallway and the Spanish managment that did not speak English insisted that we had to leave the hotel because their cleaner was not happy to clean the cat litter that had fallen on the bathroom floor and the litter tray smelled. We were charged 40 extra euro cleaning fees from my credit card and sent to a different hotel. We went to the local police to report this case, a hell experience. The managment is arrogant, lacks in professional training and has a nasty attitude
Good clean hotel in nice quite location, very good and helpfull staff
comfortable new bedrooms with air conditioning. Good range of restaurants 800 yards away. Person at reception too busy to serve drinks at the bar. We ended up leaving without our order.
Easy to find Very impersonal staff
Very nice comfortable room and no noise at night,Staff very cheerfull
Nice pleasent staff. Hotel was good value for Money, just need it as a stop over for one night so did the job well. No food though but close by some place to eat out. No food though but close by some place to eat out.
Nothing. The Interior was very dull and uninviting.The Restaurant food was Very Very Slow. We left after two hours without Maincourse seems a Conference took priority, and our complaint was not handle very professionaly that night and when checking out a couple of days later.
Beautiful location Breakfast was chaotic, staff lost control completely, no glasses, juices, cutlery, plates, etc and all that for euro 12.50 per person. a shame!!! Room and facilities in general needing a renovation
Pleasant surroundings. Varied breakfast buffet. We wanted a no smoking room, but they wanted to charge 40euros extra. The room we were given smelt very smoky.
The room was comfortable, the gardens were beautiful and the staff were very helpful. We had a very relaxing stay here.
Being a "Relais du Silence"...the silence, plus the pool and the location.
the location, the friendly staff 3-person room was really small, maintenance on installations poor, breakfast expensive but simple
The hotel and its surroundings were lovely. The price of the hotel was very good for the quality; with good facilities, very helpful and welcoming staff and delicious food.
quit night, large parking and friendly staff. Very expensive wifi, today it is essential for travellers, hotels management should consider offer them like basic service, otherwise, we, travellers, will choise hotels that give what we need: free wi-fi.
Gourmet restaurant with fair price policy (menu available from 25.- EUR) and professional service. Large choice of wines by the galss. Wi-Fi in the all hotel available. Bathroom is ok. The room furniture is no more up to date for this hotel category and should be refreshed, the bed was not so comfortable.
At breakfast the cafe is great. But when asking in the evening to the staff i get very worse cafe, while it is not the same when asking to hotel manager. Then each moment a day, coffee is OK
very good. clean. good price. breakfast not including in the room price.
hotel staff I miss restaurant
free wireless internet no airco on my room , but my reservation said I shoud have airco.
Old building, not very clean.
Price point was good The front counter staff was very unfriendly, needs improving. One realizes that the hotel is busy, but many other hotels we visited were busy as well but the staff was responsive and nice. The mini bar fridge did not work and the front counter staff could not care less.The bathrooms in the room need to be renovated.