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The staff at the counter for my check-out was carrying an attitude. She seemed not happy or not nice at all during my checkout process. Did not say hi or goodbye either. It gave me a feeling that I was in a DMV.
A great place to stay for a NYC weekend. Quieter than Manhattan, beautiful skyline view and very close to the PATH train. The staff is very friendly and the room was clean. Will stay there again.
Location location location, proximity to NYC is great, good food around the hotel area as well Was not able to check in until 2.5 hours after the check in time due to non-availability of rooms.
It takes only 5-minute walk from a station.
Nice, clean hotel. Friendly staff.
The family really enjoyed our stay at the Westin Hotel in Jersey City. The staff was extremely friendly and the room was clean, comfortable and up to date. I have no complaints. The location was great if you want to go sight-seeing in New York. You are close enough to get to the city in no time (I recommend the subway (Path) with ease and have a location that is away from the hustle and bustle if that is what you prefer and Jersey City is extremely clean and people friendly. I can't recommend it enough!!!! Nothing.
Views, staff, quality of the rooms and hotel Nothing
The staff were extremely courteous, helpful and accommodating. At check-in, Debbie was wonderful, great sense of humor, and very professional. She upgraded our room and gave us a beautiful view of the Manhattan. The young man at the door was wonderful as well. He was kind and courteous. The beds were very comfortable and clean. We didn't like that there was a charge for wi-fi. We normally stay in hotels where the wi-fi is free. On the positive side, since we didn't use it for the 24 hours that we paid for, my credit card was credited and we were only charged half of the fee for wi-fi. Wasn't too thrilled about paying $3.00 for a coke from the little store either.
Good alternative to Manhatten. Rooms were a nice size, staff were polite and helpful and would definately reccommend this others.
Comfortable bed 50 dollars for Below average scrabled eggs, potatoes, oatmeal for two... I was not impressed with the price or quality of food.
Great stay. Ideal for venturing into NYC great location.
Great location. Easy access to NY center.
price no bill at the end even from 3rd party billing and even in e-mail
All of the staff that I encountered were very nice. The bed was comfortable. I also loved the welcome cookie. It was a nice surprise and I was hungry!! The location was great for my needs and is just minutes away from the waterfront. The room was nice enough but there was weird white stuff on the walls and in the bathroom. Cleanser maybe? I went down to the bar area and had to wait 5 minutes to be seen/ seated. There were just a few people there so it wasn't a busyness issue. I ordered soup. A little over 5 minutes later the server responded to tell me that the soup would take 25 minutes. I ordered pizza instead. It was fine but I was disappointed. The temperature in the room was freezing. I adjusted it with the thermostat on the wall but the air conditioner continued on, event though I had selected 68 on heat. I ended up pulling the plug to get it to turn off after an hour of adjusting the thermostat and waiting for warmth. I was exhausted from a long day and got in bed to watch tv. The remote control would not turn on the television. I inspected the outlets and they were all okay. The button on the tv worked but, even then, I was only getting 4 commercial channels. The lights on the remote were coming on also so I figured it wasn't batteries. I decided to call the front desk. Unfortunately, the phone in my room did not work/ call to the front desk. I tried both lines but no luck. I even tried dialing other services available on the phone but that just rang and rang. So.... exhausted and frustrated, I got dressed and headed down to the lobby. I had to wait a bit as a few people were just checking in. The person at the desk was very nice and sent someone up to my room. The man arrived to fix the television. He was extremely nice but the issue did take about 15 minutes or so to resolve. He wasn't sure why the issue happened but he had to get a special remote and change some settings. In the morning, I headed down to the restaurant again. I asked if I could order from the menu. I was told buffet only, though I think there may have been a communication issue. I later asked a different server after I saw the selection up close. It was generally unimpressive. She said that I could order from the menu but I decided to just stick with the buffet since the menu would take longer and I felt like I was being a burden by ordering. I was extremely disappointed overall. The eggs, potatoes and waffles were all cold. I ate just a little bit and spent over $20 with tip. I was extremely disappointed. Overall, I wouldn't recommend or stay at this hotel again, unfortunately.
Yes! Very convenient! Very nice hotel!
Very comfortable. Great view and location!
The hotel is walking distance from just about everything and the light rail is behind it. Like the cookie at check in. Staff was very friendly. Had a room on the 3rd floor and the view was a roof with lots of vents.
The reception staff, especially Felix, were very helpful and courteous. The room maids were polite and efficient. The hotel location was like an oasis with the nearby marina, shopping mall and street restaurants after the hustle and bustle of Manhattan.
The staff were extremely helpful, courteous and friendly and the hotel room we had wass excellent - spacious and with good amenities. Whilst there isnt too much to do, or see, in the immediate area with the ease of transport into Manhattan [the Path train from Grove station is only a ten minute walk away] it made a relaxing base.
Staff, including restaurant staff, were very friendly and professional Jersey City NJ. Accessibility from the highway was poor, even utilizing gps.
The hotel was conveniently located and quiet. Also the room had an alcove so our baby had some privacy. Somewhat expensive for the service received, but otherwise a fine night.
close proximity to light rail and subway lack of view, lack of customer service with rainy day needs; umbrella, dryer for coats and shoes. stayed 2 nights, but hotel split it to two separate nights and we have to check back in and re-key our room keys for the second night. brought personal pillow and maid service removed it during the daily cleaning. T/he pillow was never found.
Location,price,free parking&breakfast excellent staff
Free Parking Great Continental Breakfast - fresh pastries; nice variety Very reasonable room rate (compared with hotels on NYC side of Holland Tunnel) Friendly front desk staff
The staff was really helpful The location was great
Price Location to NYC Right next to major throughway to Holland Tunnel so trucks drove by all night. The breakfast was stale donuts and coffee.
Location It is affordable and that's about it. Not much service.
room is spacious & convenient, with full kitchen facilities. hotel is close to one of the Path Train station which allows easy access to either Midtown or WTC. price is very reasonable taking into account the facilities available and accessibility. Bathroom may be further inproved. shower was not powerful enough for a very cold winter time stay in NY.
The beds were very comfortable and the free internet connection was helpful The only potential problem was the Light Rail train outside, but I didn't really hear it most of the time.
I liked the price and the location. Can't think of anything.
Good location facing Mahattan and at a walking distance to a metro station. Free parking. Very noisy A/C system. Can't be used when in the room.
free parking housekeeping was not provided
Great place the only thing would like to see is better air freshening in the hallways -- predominantly Asian guests on extended stays who do a lot of cooking and the strong odor of the foods can be overwhelming in hallway and on elevators but not in rooms. This is why I give it a three for cleanliness for public spaces. Rooms are excellent quiet and modern with updated renovation in 2014.